Excellent stop for a weary traveler. We exclusively stay in Mariott properties and this is a good…read moreexample of a newish location. Great beds and shower, and EXCELLENT complimentary breakfast with hot and cold options. Great front staff when we arrived at 7pm. Way to go!

Very nice hotel with complimentary breakfast! This was a quick business trip and I would recommend…read morestaying here. Reasonable rates, my room was clean & comfortable. The desk attendants both evening & morning were pleasant and helpful. The complimentary breakfast was very good and was glad it was available to travelers like myself.

While in town for our aunt's birthday, we stayed at HIE. It was a great stay in a great hotel…read more Usually, at least one thing will be wrong with a stay, but not this time. The front desk was SO friendly. The room was perfect. Breakfast was delicious! Yes, 2 helpings of the biscuits and gravy! The front desk had free cookies and soft pretzels. So good, I definitely recommend staying here.

We stopped here on a drive back to Phoenix from Houston bc I remembered liking it. But the hotel…read moreisn't as kept up. Cons: 1. The whole hotel had a bad scent like musty or water damage. 2. They knowingly placed us in a room that had a/c water damage and was dried the same morning. The mold smell was unbearable! Luckily the desk attendant moved us when I asked, but she was aware that the room had water damage so I'm not sure why she placed us there in the first place. 3. From TX to AZ, you backtrack off the highway onto a side road 45 min and lose that time x 2. 4. Breakfast went downhill. But they put out pretzel sticks and warm cookies around 7pm. Pros: Car was safe, room was quiet, beds were decent.

This was a really nice place to stay, it was really clean and had a great staff. The only real…read morecomplaint I have was that they didn't address the safety issue of the back doors being propped open by lazy guests who didn't want to use a key card to get back in the building. April was my preferred housekeeper. She was always trying to clean more and do more for me. The real bonus to this place is that on Mondays and Thursdays, they serve a free dinner to all guests. Also, there is a bar in the lobby, and the guests are USUALLY quiet but if they get too rowdy and you have to complain about it, they do get told to shut up and go to bed. It really wasn't an issue. They have a small shop in the lobby as well, where you can pick up ice cream, hot pockets, TV dinners, snacks, etc. And free cookies all day. I recommend staying here. It was a pleasant stay.

Well firstly, I booked a Handicapped room and I did get a room with a shower that was "accessible…read more", our room was quite a long walk and up an elevator with ANOTHER LONG WALK, for my HANDICAPPED COMPANION. The walk was SO FAR in fact that the next day, he had to be carried out by Paramedics because he was EXHAUSTED from the walk the NIGHT BEFORE ALREADY. This was on September 10 2025. Secondly when I tried to book in Pecos or Monahans for the trip home. ( by then he had a Transport Chair) I was told by the "Agent" that I spoke to to reserve that I couldn't reserve unless I PAID IN ADVANCE, meaning if I was late to CHECK IN , I WAS TOLD by the AGENT, MY CARD WOULD BE CHARGED and I would Pay for a room that could AND WOULD be SOLD AGAIN to somebody else. These are Crowded Areas to stay and Hotel Rooms can be hard to come by. Needless to say, I rejected his "OFFER" and INSTEAD choose BEST WESTERN where I can ALWAYS count on a much NICER ROOM, THAT IS INDEED A HANDICAPPED ROOM, ( entry was ground level, pulled RIGHT UP TO THE DOOR). They also have a much better Continental Breakfast, FRESHLY MADE IN THEIR OWN RESTAURANT. to top it off, they didn't as me to PAY IN ADVANCE,but KINDLY LET ME PAY BEFORE I LEFT!

Nice hotel, quiet rooms. Easy off and on the access road. Lots of food selections nearby.read more

Great hotel. Quite and the bed is comfortable. Lots of pillows. Nice big flat screen tv. Bathroom…read moreis nice and shower pressure is great. Super nice and clean. Jennifer at the front desk is very accommodating and helped me fix a doubling booking I accidentally made. Great customer service and friendly. I highly recommend this Hampton for a good sleep.

We needed a clean and cozy place to stay ,We found one. The price was reasonable for two people…read more The staff was friendly. I walked in the room and it smelled clean. Room was in great shape. Restrooms were clean beds were comfortable. They also offer a breakfast with the stay. I would definitely recommend.

The Home 2 on the other side of the interstate was sold out, so I chose the Hampton Inn instead…read more Let's just say that I'm really torn on this one. So here are the best & worst provided in a brief overview. PROS: The customer service here was excellent! The hotel's texting system showed a very attentive front desk agent prior to the time of arrival. I usually check in online and obtain a digital key, yet I decided to stop by the front desk to get a regular key. The PM agent was genuinely friendly, as was the AM agent/general manager the following morning. No problems here at all. Parking was also plentiful, and the access to I-20 eastbound was simple. CONS: The first impression of the room told me that the hotel either was dated and required upgrades/renovations, or that it really needed some TLC. Several spots were found on the walls, the flooring the connected the carpet to the wall was ripped & scuffed badly, and two out of the five lights within the room were completely out. But the one thing that disgusted me the most was that the desk chair seemed to have dried male bodily fluids on it, which I can only describe that it rhymes with "Bemen" or "germ." I put a pillow on top of the chair to insure it, yet then decided that I wasn't going to work at the desk that night. I wound up doing paperwork on my laptop while laying in bed, which I found surprisingly clean. And why I didn't switch rooms? I was just too tired and settled, having arrived in the evening while planning on departing early the next morning. The bed itself pretty much saved everything. Overall, this visit was so-so. I'm willing to give this hotel another try in the future when traveling through west Texas. I only request for the property to pay a little more attention to detail when it comes to cleanliness, and basic maintenance with electrical items such as lamps.

This place is clean, the staff is very friendly. The breakfast was amazing and there was alotto…read moreoptions to choose from. I chose to stay in a suite and it is very spacious. The size of the bathtub is just wow and the overall decor is beautiful making my stay super relaxing. The location is not that bad a restaurant and a convenient store is within walking distance the parking suitable.

The Best Western Plus Swiss Chalet Hotel & Suites in Pecos, TX has to be the best in town!…read more I decided it was time for a girl's trip that comprised of me, my mom, and my two young daughters. My mom enjoyed museum hopping and site seeing with us. She also got a really good night's rest here. As we left she referred to it as "a neat place." My daughters absolutely loved the pool and hot tub here - we had it to ourselves the night of 1/13/2024 and the following morning. They also raved about the hot breakfast with a cute little Texas-shaped waffle and a variety of boba pearls, including blueberry flavor. Yes, I said boba! We stayed in Suite #203. It was nice and clean with two double beds and a sleeper sofa plus two flatscreens and ample outlets. After taxes and fees, my rate was $160.99 The only pitfalls for me was the interstate noise which wasn't too bad, but I could also easily hear kids running up and down the hallway a few times. Additionally, we had to use towels from our room for the pool. At one point I had to go downstairs to ask for a blanket that I thought should have been supplied in the room as part of the sleeper sofa. Nice, friendly staff. I'd definitely recommend for families.

The review is for Sean. I had called Hilton and they were booked without much help outside of that…read moreso I went in person since I was so close. They were in fact booked but Sean called his sister property at Hampton for me. And was able to secure a last minute room. He even helped me with directions to get there faster so I wouldn't have to take the side road. Just excellent customer service! He even called to see if his reservations were on their way to see if he might be able to give me one of their rooms. He wasn't doing it because I was a female or anything like that he was just doing a fantastic job and it was so nice to have somebody going above and beyond! Especially when he was going above and beyond because that's how he is doing good business not because he thought I was pretty. I was thoroughly impressed with his level of commitment and I really appreciate it after such a long drive and especially when the phone customer service did not take care of what I was needing. I'm not sure what his role is here but whatever it is he needs a promotion. Thank you again so very much! I was exhausted and I did not want to go to the next town

It's a very nice hotel, clean, quiet, modern. But I really had a weird experience that messed up a…read moregood nights sleep. When we turn down the bed, it seemed odd. Then I noticed that the mattress protector was placed over the fitted sheet and top sheet. There was a mattress cover on the mattress. And both covers on the bed were fitted bedspreads. Unfortunately, we spent an uncomfortable night after removing the mattress protector. Also, the breakfast is really lacking. It's a shame because this hotel brand is a very nice hotel. And I was not alone and having complaints, I saw two gentlemen, separately, go up to the front desk and complain that their shower toiletries had been empty for several days, despite asking to have them filled. Mine was also.

I'm giving this place two stars. The hotel was great. Cleanliness was fine. The customer service…read morewas not it. They're very racist, and you can tell they treat their Hispanics different than other people. It's your job to make everyone feel welcomed and comfortable and it's hard to feel comfortable when you're getting weird looks and being talked to differently.

I Stayed From May 28-30 2021 Very Nice Staff, Friendly ,Clean Hotel Qty Coffee and Teas In Room…read moreEasy Check In and Out

ROACHES!! i would not recommend coming here, they gave us another room but we honestly wanted our…read moremoney back but i would definitely go to the other hotels instead of this one

Towels are so dirty/ I can't believe they reuse these ewwwww, I'm never coming back hereread more

Phone did not work,. broken glass picture in bathroom, and television did not work. They manager…read moredid not offer any remedy for inconvenienc.

I understand supply and demand, but to start this place is at the top of the list as far as price…read moregouging. At $346 a night you can get a free breakfast. Normal prices I've seen in the area go from $150 to $250 a night. Started out trying to get in the side door with my key, but the lock doesnt work, so walk all the way back to the front entry. First sweep of my room TV remote has some sort of food all over it, possibly some type of bodily fluid. I haven't been here for 5 min yet so I will update any changes.