Excellent stop for a weary traveler. We exclusively stay in Mariott properties and this is a good…read moreexample of a newish location. Great beds and shower, and EXCELLENT complimentary breakfast with hot and cold options. Great front staff when we arrived at 7pm. Way to go!

Very nice hotel with complimentary breakfast! This was a quick business trip and I would recommend…read morestaying here. Reasonable rates, my room was clean & comfortable. The desk attendants both evening & morning were pleasant and helpful. The complimentary breakfast was very good and was glad it was available to travelers like myself.

While in town for our aunt's birthday, we stayed at HIE. It was a great stay in a great hotel…read more Usually, at least one thing will be wrong with a stay, but not this time. The front desk was SO friendly. The room was perfect. Breakfast was delicious! Yes, 2 helpings of the biscuits and gravy! The front desk had free cookies and soft pretzels. So good, I definitely recommend staying here.

We stopped here on a drive back to Phoenix from Houston bc I remembered liking it. But the hotel…read moreisn't as kept up. Cons: 1. The whole hotel had a bad scent like musty or water damage. 2. They knowingly placed us in a room that had a/c water damage and was dried the same morning. The mold smell was unbearable! Luckily the desk attendant moved us when I asked, but she was aware that the room had water damage so I'm not sure why she placed us there in the first place. 3. From TX to AZ, you backtrack off the highway onto a side road 45 min and lose that time x 2. 4. Breakfast went downhill. But they put out pretzel sticks and warm cookies around 7pm. Pros: Car was safe, room was quiet, beds were decent.

Well firstly, I booked a Handicapped room and I did get a room with a shower that was "accessible…read more", our room was quite a long walk and up an elevator with ANOTHER LONG WALK, for my HANDICAPPED COMPANION. The walk was SO FAR in fact that the next day, he had to be carried out by Paramedics because he was EXHAUSTED from the walk the NIGHT BEFORE ALREADY. This was on September 10 2025. Secondly when I tried to book in Pecos or Monahans for the trip home. ( by then he had a Transport Chair) I was told by the "Agent" that I spoke to to reserve that I couldn't reserve unless I PAID IN ADVANCE, meaning if I was late to CHECK IN , I WAS TOLD by the AGENT, MY CARD WOULD BE CHARGED and I would Pay for a room that could AND WOULD be SOLD AGAIN to somebody else. These are Crowded Areas to stay and Hotel Rooms can be hard to come by. Needless to say, I rejected his "OFFER" and INSTEAD choose BEST WESTERN where I can ALWAYS count on a much NICER ROOM, THAT IS INDEED A HANDICAPPED ROOM, ( entry was ground level, pulled RIGHT UP TO THE DOOR). They also have a much better Continental Breakfast, FRESHLY MADE IN THEIR OWN RESTAURANT. to top it off, they didn't as me to PAY IN ADVANCE,but KINDLY LET ME PAY BEFORE I LEFT!

I am a Wyndham Platinum member so I stay in a lot of their properties. They should be quite proud…read moreof this one. From staffing to cleanliness and amenities, this hotel is so much better than most. The color scheme is nice and modern. Bed is comfy. Bathroom is a beautiful shower rather than a tub/shower. Nice glass door that I won't have to squeegee. Artwork is tasteful. TV has a million channels. They serve complimentary dinner and breakfast. Great place for my dog to walk in the back. Front desk person was so friendly and welcoming!

Nice hotel, quiet rooms. Easy off and on the access road. Lots of food selections nearby.read more

Great hotel. Quite and the bed is comfortable. Lots of pillows. Nice big flat screen tv. Bathroom…read moreis nice and shower pressure is great. Super nice and clean. Jennifer at the front desk is very accommodating and helped me fix a doubling booking I accidentally made. Great customer service and friendly. I highly recommend this Hampton for a good sleep.

We needed a clean and cozy place to stay ,We found one. The price was reasonable for two people…read more The staff was friendly. I walked in the room and it smelled clean. Room was in great shape. Restrooms were clean beds were comfortable. They also offer a breakfast with the stay. I would definitely recommend.

The Home 2 on the other side of the interstate was sold out, so I chose the Hampton Inn instead…read more Let's just say that I'm really torn on this one. So here are the best & worst provided in a brief overview. PROS: The customer service here was excellent! The hotel's texting system showed a very attentive front desk agent prior to the time of arrival. I usually check in online and obtain a digital key, yet I decided to stop by the front desk to get a regular key. The PM agent was genuinely friendly, as was the AM agent/general manager the following morning. No problems here at all. Parking was also plentiful, and the access to I-20 eastbound was simple. CONS: The first impression of the room told me that the hotel either was dated and required upgrades/renovations, or that it really needed some TLC. Several spots were found on the walls, the flooring the connected the carpet to the wall was ripped & scuffed badly, and two out of the five lights within the room were completely out. But the one thing that disgusted me the most was that the desk chair seemed to have dried male bodily fluids on it, which I can only describe that it rhymes with "Bemen" or "germ." I put a pillow on top of the chair to insure it, yet then decided that I wasn't going to work at the desk that night. I wound up doing paperwork on my laptop while laying in bed, which I found surprisingly clean. And why I didn't switch rooms? I was just too tired and settled, having arrived in the evening while planning on departing early the next morning. The bed itself pretty much saved everything. Overall, this visit was so-so. I'm willing to give this hotel another try in the future when traveling through west Texas. I only request for the property to pay a little more attention to detail when it comes to cleanliness, and basic maintenance with electrical items such as lamps.

This place is clean, the staff is very friendly. The breakfast was amazing and there was alotto…read moreoptions to choose from. I chose to stay in a suite and it is very spacious. The size of the bathtub is just wow and the overall decor is beautiful making my stay super relaxing. The location is not that bad a restaurant and a convenient store is within walking distance the parking suitable.

The Best Western Plus Swiss Chalet Hotel & Suites in Pecos, TX has to be the best in town!…read more I decided it was time for a girl's trip that comprised of me, my mom, and my two young daughters. My mom enjoyed museum hopping and site seeing with us. She also got a really good night's rest here. As we left she referred to it as "a neat place." My daughters absolutely loved the pool and hot tub here - we had it to ourselves the night of 1/13/2024 and the following morning. They also raved about the hot breakfast with a cute little Texas-shaped waffle and a variety of boba pearls, including blueberry flavor. Yes, I said boba! We stayed in Suite #203. It was nice and clean with two double beds and a sleeper sofa plus two flatscreens and ample outlets. After taxes and fees, my rate was $160.99 The only pitfalls for me was the interstate noise which wasn't too bad, but I could also easily hear kids running up and down the hallway a few times. Additionally, we had to use towels from our room for the pool. At one point I had to go downstairs to ask for a blanket that I thought should have been supplied in the room as part of the sleeper sofa. Nice, friendly staff. I'd definitely recommend for families.

I don't usually stay at Hilton but I do have a Hilton Honors account so I random chose to stay at…read moreHome2 just to see how it goes. And honestly it was a good choice, I think this might turn around my feelings toward Hilton that Doubletree in Toronto made me feel . The gym was good, breakfast was good in the morning. They provided light snacks and beer in the evening. The room was big and if I was staying long term I think it could be nice. The only down sides were that I had a towel with what seemed to be mold spots on it like the towel was maybe folded while still wet, and the shower head looked like it rarely gets cleaned.

Great accommodations and a plus for having free EV charging, this is the reason we chose this…read morelocation that and I'm a Diamond member. Staff was friendly and accommodating, breakfast was hot and fresh, coffee was hot and good. My only issue was the AC. There is a thermostat on the wall and you would think this controlled the AC, well, it does not! We didn't sleep very good because it would cool down then get very hot, we adjusted what we thought was the thermostat to the lowest setting and fan to on, but this did not work, finally at 3 am and sweating in bed I got up and looked at the unit under the window which is usually controlled by the thermostat on the wall. It was set to 74°. I adjusted it to 70° with constant fan, THIS finally fixed the issue, unfortunately I had to get up in 4 hours to leave. So if you're going to stay at this establishment, DO NOT USE THE THERMOSTAT ON THE WALL!

I'm giving this place two stars. The hotel was great. Cleanliness was fine. The customer service…read morewas not it. They're very racist, and you can tell they treat their Hispanics different than other people. It's your job to make everyone feel welcomed and comfortable and it's hard to feel comfortable when you're getting weird looks and being talked to differently.

I Stayed From May 28-30 2021 Very Nice Staff, Friendly ,Clean Hotel Qty Coffee and Teas In Room…read moreEasy Check In and Out

Towels are so dirty/ I can't believe they reuse these ewwwww, I'm never coming back hereread more

Loved the pool and hot tub. Rooms were clean. Staff were very helpful with recommendations.read more

Phone did not work,. broken glass picture in bathroom, and television did not work. They manager…read moredid not offer any remedy for inconvenienc.

I understand supply and demand, but to start this place is at the top of the list as far as price…read moregouging. At $346 a night you can get a free breakfast. Normal prices I've seen in the area go from $150 to $250 a night. Started out trying to get in the side door with my key, but the lock doesnt work, so walk all the way back to the front entry. First sweep of my room TV remote has some sort of food all over it, possibly some type of bodily fluid. I haven't been here for 5 min yet so I will update any changes.