Ward insulation charged me $2700.00 to level a small portion of my driveway. They did absolutely nothing to do this job. I have pictures of before and after that shows that they were not qualified to do this work! My strong advice is do not waste your time or money!! I have yet to see any sort of refund. They used my concrete to patch a place they couldn't level! If you have any advice on what to do, please respond!! read more

I'm POSITIVE you can do better than Ward Insulation. Long review, but worth the read... My issues with this company began when they blew in cellulose insulation (6/30/19) with a defective hose (company acknowledged that the hose likely had a hole in it) and literally covered every surface and item in my home with a fine dusting of cellulose. Note that they did nothing to prevent this mess, leaving a full, unopened roll of plastic downstairs in my home. They didn't bother to cover closet doors, floors, or any other surface for that matter, and explained away the incident, saying "cellulose is just messier than fiberglass." For a family prone to allergies, this represented not just an enormous mess, but a health hazard. I have since spent countless hours cleaning - laundering, dusting, running fans, air filters, vacuuming over and over - and for this was compensated $150 for what Carter (president/owner of Ward) explains is a "typical" cleaning fee. There was nothing typical about this mess, and anyone who has ever had a "deep" housecleaning done in Ft. Collins knows that fees are much higher than this. I was dissatisfied with this response - both the content and the tone (read: Too-bad-so-sad-for-you) from Ward, so I contacted Scott Suddreth, the Program Manager for the Efficiency Works program through which we had originally found Ward Insulation. I contacted him primarily to give him feedback about what I felt was an issue of service quality and poor customer service. Scott was very helpful - he carefully wrote down my feedback and indicated his intent to follow through with Ward to get their side of the story, which he did. Scott also offered to do a free Quality Assurance assessment of the work that Ward had done, and I took him up on this. Part of Scott's job is to ensure that contractors that participate in the Efficiency Works program are compliant with program expectations. Scott spent 3 hours at my home a few weeks ago (summer of 2019) reviewing their work, and his findings were really surprising. For one, he re-did the whole-house air sealing test - doing it properly this time and securing us an additional $300 in rebate from Ward. Additionally, he identified several areas for correction - meaning that Ward had not performed the initial work to program standards and they will need to return to correct it. These included insufficient insulation, insufficient spray foam in several locations, a fire hazard created by Ward by spraying foam over a furnace vent, and not putting weather stripping around the attic hatch and therefore not sealing it correctly. These issues would never have been identified had Scott not done a complete QA on their work. That tells me that this company could potentially be out there every day doing work that is most likely sub-par and possibly dangerous (fire hazard, hello?) without having anyone looking out for quality. I don't believe I'm just one outlier. Not only this, but when they wreck your home with dust, they don't really give two clucks about it and they're not afraid to tell you so. I have a lot of forgiveness for folks when they're polite and when they take responsibility for their own mistakes. Ward offers a losing combination of shoddy work on top of an I-don't-give-a-crap attitude toward its customers. I didn't end up posting this review until now, February 20th, 2020, because of yet another discovery made today about the dangerous and shoddy work of this company. See electrician statement below regarding the bathroom fan originally installed by, you guessed it, WARD insulation: "Labor for up to 2 on site electricans to separate fan and light switching. Add an additional switch leg for bathroom fan to switch box, During this process a few very unsafe open splices were found in the attic that were installed with the bathroom vent fan to the light kit/switchbox when the insulation was blown in. An additional hour of labor was used to repair open splices. Open splices were cut and reinstalled correctly in electrical junction boxes rated for insulation." DON'T USE THIS COMPANY. read more

See all

Did not complete the work as requested. I called and requested a quote to have a broken pad lifted, stabilized and repaired (documented on the quote). Ward send out an estimator and he explained the process and what I could expect. Where the pad is broke it would be leveled out, more foam injected to stabilize and they would caulk the crack. End product would be a flat surface with the step between the two broke part gone. Oddly enough the estimator asked if I was getting more quotes and told him yes. He told me be careful, they will tell you one thing when you are getting the quote and then then they will have adds when the job is done. Strange, this is exactly what Ward did to me, no extra costs but they did not do the job I asked for and told me it was not in the quote even thou it is specifically called out. When the crew came out I ask how the process worked and they told me they would level the pad first and then add more foam in multiple locations on the pad to stabilize and keep it from moving in the future. Crew drilled the holes and injected the foam to lift the pad to level it out, the pad would not lift. They continued to inject foam to the point it came out some of the stone work on the wall, the pad still did not level out. They told me there may be too much weight on the pad keeping it from lifting. This was the first time I had heard this, the only issue the estimator spoke about is possible cracking. They went ahead and stabilized the rest of the pad and did the caulking. All that work appears fine but the reason I started this process was to level out the pad, that was not done. When I contacted Carter about the issue he told me leveling was not part of the quote even thou the quote stated the customer wanted the pad leveled. When I asked him why the crew told me step one would be to level the pad he said they were just trying to exceed expectations. When I asked him why the crew was so concerned when it did not level and they took a bunch of pictures to document he just kept telling me it was not part of the quote even thou the quote has it specifically called out. I should have known this was not going to go well when they crew showed up on the wrong day because Carter did not read his email, an email he replied to with incorrect information because he did not read a one paragraph long email. Would not use this company again. I am having a second company come fix the work that Carter messed up. read more

Carter and his team are incredible. You aren't just a transaction, they take pride in their work and the customer experience. Can not recommend them enough. Simple, fast, and clean. read more

Ward Insulation was a pleasure to deal with. They are professional, competitively priced, and did a great job. We couldn't be happier with the entire experience. I highly recommend them! read more