We were driving to Ottawa on Highway 401 Eastbound on the evening of Friday, February 13, 2026. We were about 20 km from Kingston when our vehicle's engine suddenly quit. I called CAA, which considered it an emergency and said that a truck was on its way and should arrive within 30 minutes. Then I received a text message saying that the truck would arrive in two hours. The two hours passed, and I got a call from CAA saying that the driver had refused the call and that we should call 911.
Anyhow, I called 911 to report our emergency, and Joe from Wards Towing arrived in less than 30 minutes. My family was so happy to see Joe, as the night was cold and there was no heat from the engine. He took our vehicle to a shop in Kingston and stayed with us until we found suitable shelter. By that time, it was 4:00 a.m. Joe treated us like family, and we truly appreciate it. read more