The staff is extremely rude. How this doctor continues to let Shawna and Paige treat his patients…read morelike they do, is mind boggling. I have been seeing this doctor for a few years and am comfortable with his care, so I have been able to overlook a few things, like the long waits. I always arrive early but I never get to walk right in and see the doctor my wait time has been anywhere from half an hour to an hour. Scheduling is a nightmare, if you have to reschedule, it may take months to be seen again. I am not sure if this is incompetence on the part of the receptionist who can't schedule properly or if this is on the direction of the doctor. Bad scheduling I can deal with but what I can't deal with is how the receptionist treats the patients, she is argumentative and just plain rude. This doctor really needs to take a hard look and maybe think about some kind of training or firing.

I wouldn't even give this "doctor" one star. Didn't look at patient, only at his laptop while…read moreasking questions and taking notes - VERY IMPERSONAL!!!! I wouldn't send my worst enemy there. He shouldn't be practicing medicine here or anywhere. Assumed thoughts of patient and judged.

Went here to get medication for adhd I have been taking regularly since an adolescent. I moved…read morestates and had to find a new doctor. Brought proof of my diagnosis. They gave me a ten minute test with blinking shapes that's supposed to re diagnose me. Then they told me they were not going to give me my medication because of that test. They were very rude, belittling and obnoxious, doctors shoved this medication down my throat as a child and adolescent, then as an adult question me? If I could give them no star I would.

From the owner: Practicing in psychiatry requires a calling; you have to appreciate the intricacy of the human mind…read morethat invokes emotions and behavior and realize that we are all different. Our feelings are what separates us from anything else in the world, but also what brings us together. Life can be a challenge, but understanding and sharing our emotions are what allows us to navigate through it. Sometimes people require assistance in getting through life, and this is what I strive to do. I feel privilege

After watching the doctors at Eustasis' main clinic push medications like tic-tacs and run people…read morethrough "med checks" like a quality control worker in a factory, we scheduled our child with a therapist in their system to get to the root of their issues rather than throwing medications at their symptoms. Unfortunately, if they can't get a handle on what's going on with the patient, even if your loved one isn't in crisis currently, the staff at Eustasis will create one in order to have a clear issue they can "fix". Ridiculous waiting times, impersonal interactions, rude receptionists, more focused on co-pays than care, pushing medication over therapy, ignoring parents & families, running people through like a patient mill - do yourself a favor and stay away from this place. As the inspirational decal in their waiting room states, the employees at Eustasis are doing it for themselves, not their patients or the community. PRO TIP: read through their responses to each of the poor reviews on Google. That should tell you everything you need to know about this place and their mission.

If you have a choice- insist on seeing Dr Alexandria Cutler She's phenomenal! Always polite, truly…read moreconcerned about how you're doing & she's consistent with follow up care. I felt as if she truly heard my concerns and trusted my input. Alexandria believes that you know how you're feeling or reacting to medications and is conservative when making changes to your treatment plan. She's very focused on obtaining the right results for you & manages to remain Zen despite constant interruptions. The one unfortunate thing is that the clinics treatment rooms are far from private! I'm sure it's just me, but the inner offices reminded me of a daycare facility! Maybe I'm reminded of a daycare because of the way the inner waiting room & treatment rooms are laid out- in a giant circle. The large open area used as a second waiting room is surrounded by individual rooms with floor to ceiling glass walls(I finally realized each room has 2-3 "real" walls, and some have wooden doors!) Or perhaps it's the stark contrast of the white furniture, bright patterned carpeting & that each wall is painted in a dizzying assortment of primary colors... Back to Dr Alexandria Cutler- she is also very careful when prescribing medications & doesn't change more than one thing each visit. (According to most Doctors & Specialists, that's the safest way to introduce or eliminate medications with minimal risk of unwanted side effects ) Truth be told- I'm sure Dr Jain & staff do their best-it came down to a difference in personal preferences & I felt unheard & that my needs in treatment weren't being met by the clinic. It felt like I was in a giant fishbowl (no privacy) during the time I was there. Also, there's no way to avoid hearing the staff & doctors talking about patients and someone is constantly interrupting the doctors during their time with patients & expect to have the doctors switch out or randomly come & go during your session. It got too "open door" for my needs. I believe they need bigger offices, and a Human Resources Director to help hire & retain professional front office personnel.

I guess I expected more from the biggest mental health agency in southeast Missouri. This isn't…read morenecessarily a bad review, just my experience in case it helps others. I have struggled to find counseling that I can afford and I was excited to learn that Burrell would take my insurance (Ambetter) and it would be basically free. They got me in for intake pretty much right away. The building is kinda confusing, but everyone was helpful giving me directions. They took my information and told me they would schedule an intake session but left me waiting for a while before telling me that they actually were going to call to schedule. Then it was about two weeks before I was scheduled for intake. That intake was rescheduled a few times. I loved the girl I did the intake with. I heard nothing after the intake. I called about a month after and they said they would call me when I could meet with someone. I didn't hear anything for 3 months. Finally started meeting with a therapist. I'd met with intern counselors in the past, so I was excited to be with a licensed therapist. She was fine, I guess. I didn't dislike her. I will say that I thought meeting in her office was weird and impersonal. Her office felt kinda chaotic and not really client oriented. It felt like if you were in a realtor's office or something. By week three we were still doing intake stuff... We never got to any actual therapy before I left. Also, just a personal issue, but my main issue is anxiety and she literally told me that anxiety is healthy and we were not going to work on it. I understood what she was saying, but it felt very invalidating.

I've been a patient of the psychiatric department at this practice for over a year. Calling my…read moreprovider is extremely frustrating. The phone menus are too long and sometimes confusing. The call-in system badly needs an overhaul. When I do reach the correct area to leave a voicemail, the response sometimes takes several hours or often occurs the next business day. Only if I need acute care, this is the only option to get immediate help, which I rarely need. Communication with my provider is extremely difficult to obtain, other than having an in-person appointment. As for scheduling a follow-up appointment, I never get an appointment when my provider wants me to return. Sometimes this is delayed several weeks after the needed time. These issues are terribly unhealthy for a mental health practice and need to be addressed as soon as possible.

After going to Dr. Wang for a couple of years, I made a decision a couple of months back to use…read moreanother psychiatrist: I have not regretted it. First, the good: during the two years I saw Wang, he really did find the cocktail that worked. Now, the bad: 1) staff is extremely impolite and disorganized. In addition, I think there may have been...oh, ONE time in the 2 years I went to Wang where they actually returned my calls. 2) Regular waiting time is 1-2 hours. Not once have I gotten to see him prior to 45 minutes after my appointment time and on one occasion I had to wait for literally four hours before seeing him (I checked). 3) He doesn't renew prescriptions if you miss an appointment, regardless of why you missed the appointment. This wouldn't be an issue if you could get in to see him within a week, but I've never been able to book an appointment less than 3 weeks in advance. This means that if something happens and you can't get in to see him, you have to go without your medications. Tough luck. In sum: maybe one day he'll get his office in order, hire new staff and stop being so neglectful of his patients. Until that day comes, stay far, far away.

I recently moved to Springfield from a big city and was worried about finding a good psychiatrist…read more I lucked out. Dr. Wang is superb. He took the time to go over my past progress and illuminated things for me that I never understood. He did not rush to change my medications, but gradually adapted them and now I feel better than ever. I am grateful for his caring approach.

I had high hopes when I first met with Dr. Cline, especially after he assured me that he would…read moresupport healthy co-parenting. Unfortunately, my experience has been deeply disappointing and distressing. Since our initial meeting, Dr. Cline has repeatedly charged my card without giving me the opportunity to review charges beforehand per my written request. This lack of transparency is unacceptable, especially in a professional setting. More concerning, Dr. Cline has allowed a known child abuser access to our children--despite no court order permitting such contact. This abuser has been reported by her own kin and is recorded which Dr.Cline has on file. This decision has put my childrens safety at risk and undermines the very purpose of his involvement. Rather than helping resolve parenting conflicts, Dr. Cline has escalated tensions. He has sent emails that include name-calling directed at me, with my ex-husband copied on the correspondence. This behavior is not only unprofessional but also emotionally damaging. To make matters worse, Dr. Cline forwarded private communications between my attorney and me to opposing counsel--without my consent--and then billed me for doing so. This breach of confidentiality is appalling and raises serious ethical concerns. I cannot recommend Dr. Cline to any family seeking fair, respectful, and child-focused support. My experience has been one of betrayal, financial exploitation, and emotional harm.

great to work with for military related issues and a nice overall look to the place. the staff is…read moreamazing.

I definitely would NEVER come here. It's been like a prison, I brought a person here just for…read moreprocedure. They absolutely will not let me leave the WAITING ROOM. Just wanted to go to the cafeteria to get something to drink while I waited for hours. They don't give a crap. I wouldn't have a thing done at this hospital!!!

I was sent by the VA to Mercy for a bone scan for cancer. While visiting with the oncologist…read moreafterwards he stated the surgery I had done on my lung at Mayo (wedge section) that they should have taken my whole upper left lobe! How very unprofessional this was! Mayo vs Mercy, who would you believe or trust? When I told my Mayo pulmonary team, they said maybe ten years ago but not in today's medical world. When they called me for a review of my care I stated you don't want to hear what I have to say. I will NEVER go to another Springfield, MO hospital and feel for those Veterans who have no choice but to go there.

Pretty much everything could be improved except Chelsey. She was amazing. Otherwise, really boring,…read morepretty depressing, had mold growing on the ceiling of my rooms bathroom and had no working lights in that bathroom either.

The social workers are mostly good but the client is limited to the 40 hour schedule. So what do I…read moredo when I'm having a hard time after hours and weekends.

I had gone here in high hopes of getting guidance. After my first apt I had to constantly call for…read moremedication refills. Often not getting answers for refills-went 2 weeks without. He asked for me to come in for an apt, which I was fine with. I had been with him FOUR MONTHS at this time, and his first statement to me was "you haven't been in for 9 months." That just showed me everything. I switched providers instantly. Also seemed to be biased against ADHD. Tried to push dysthymia diagnosis on me-which myself and everyone who knows me-I'm not depressed. I am an exhausted mother of two young kids, a wife, and a full time employee at a mental health clinic. Just because my one question from a PHQ screener-he was considering it a r/o despite not meeting the criteria. Terrible experience

Highly disappointed as my husband sought help there and none was given. Only judgement and…read moredismissal. Dr Bains said he would do some research and call us back a day later....now almost a week later & no call from the doctor. I even had to call 3 times before someone would call me back. I had to hold them to issuing a refund. Stay far away from this place, as there are better options available.

If you're suffering from addiction and or anxiety and depression definitely recommend. They do…read moretheir part if you're doing your part.

I went to Jordan Valley in January, express care with my daughter. The reason we went was to rule…read moreout flu given it has a 48 hour window to treat. I specifically said I did not want rsv and to my surprise was charged for rsv (my daughter is older and we would not do anything for rsv outside of symptom control). I have spent months trying to talk to someone. Billing has been very kind and trying to get a manager or someone to call to discuss. No one seems to care that I am being charged for a test they did not perform or if they did, it was done against parental consent (no rsv result has ever been disclosed to me, even as I have been fighting this bill). I am planning on reporting Shay Davis to the state board of nursing. This is no longer about the cost but the principle. This should not be allowed to happen to anyone or any patient. If you can go somewhere else, please do.