Buyer beware! Very poorly run. I have been here five years for work, from which 3.5 years of my A/C…read morenot working correctly. The crazy turnover created havoc on trying to get something done. 6 Managers, 4 complete staff and 8+ Maintenance. If you attempt to contact their home office/HQ THEY WILL NOT RETURN ANY MESSAGES, EMAILS OR CALLS. I HAVE TRIED 15+ TIMES. Vita Residential in Franklin in Tn.

i have lived here for over a year now- awesome place to live. maintenance is very quick if you ever…read morehave any issues! the staff plans events throughout the year for the community and are very communicative! I have no complaints!

I moved here 2 months ago . The staff here are wonderful they are so helpful with everything. I…read morehave come to the conclusion apartment living is not for me. I moved here for a year till I can find a new home . I chose a ground floor due to my dogs. But I don't recommend ground floor ,people put their dogs on the grass right in front of the apartment sliding doors and drive my dogs crazy and then they just stare into my apartment. At night midnight and later people come home and sit in their cars with headlights on shining into your bedroom and wake you up. I hear people stomping around at night , moving furniture, dogs running back and forth, balls bouncing which starts about 7 pm and stops around 11pm . So if you like peace don't live on the ground floor. But I like my apartment and I love the location and the staff.

I can't say enough good things about Altair at the Preserve. It's a wonderful area, convenient,…read morequiet, and very well cared for. The property itself is consistently clean and well maintained, and it's clear that a lot of pride goes into keeping the community looking great. Maintenance was excellent, responsive, professional, and thorough. Requests were handled quickly and done right, which truly makes a difference in day-to-day living. The management team really sets this community apart. Bristina, the manager, is highly professional, genuine, extremely helpful, and truly did her best to accommodate my family. She clearly cares about the residents and the overall experience. Rachel and Clayton were also great to work with, friendly, professional, and easy to communicate with throughout our time there. We ultimately ended up moving due to location needs, but that had nothing to do with the quality of the property or management. I've had my son living at multiple apartment complexes over the years, and I can honestly say this is by far one of the better ones, easily top three overall. I would absolutely recommend Altair at the Preserve to anyone looking for a clean, well-managed community with a great team.

The property has attractive units but is located next to a heavily trafficked highway, resulting in…read moreongoing noise issues that have not been resolved despite repeated complaints. There are frequent fees, annual rent increases, and limited responsiveness from management. Even a one-time online payment portal issue required residents to incur bank fees for money orders or cashier's checks without reimbursement. As you can see, management primarily responds to high-star reviews rather than addressing consistent concerns. I do not plan to renew my lease.

I love these apartments. I've been here over a year and it has been a great experience. The women…read morethat run the leasing office are always pleasant to deal with. The maintenance men are prompt and fix whatever the issue is and very curious. The grounds are kept emaculate. The neighbors are quiet. The price is fantastic and the apartments are very nice.

Been here 2 weeks and I am enjoying this place. Good neighbors and great staff, they are very…read moreattentive and very polite and professional. Issues are fixed quickly and without question. The pool is beautiful and well maintained. The clubhouse is great except for the fact they don't allow gatherings or parties.