This review is in regards to a maintenance staff member at Warson Village Townhomes -Brandon. Brandon is always on the go, attending to the maintenance requests of the residents, When Brandon responds to my maintenance requests he is prompt and courteous. He takes time to explain what he is doing and always answers my questions should I have any. Brandon shows initiative and takes it upon himself to assist residents in getting things done on the property. He is ALWAYS polite and courteous. Most importantly he is very kind to my dog, Hubble. He never treats Hubble as if he is a problem or is in the way. So if Brandon is kind to animals, you know he is a good guy. He works to get the job done. read more

Before applying at Warson Village, please be prepared! Don't expect to get any of the amenities listed on websites or what's in your lease agreement. Warson Village looks absolutely nothing like what's posted on website! The landscape in front of the apartments consist of overgrown bushes, weeds, growing above the bushes, and the so-called mulch bed is completely covered with weeds. Large sign out front post 24 Hour Fitness Center, sparkling pool, private entrance through patios, washer, dryer's available. Also another single sign on front of the property, remodeled fitness center. Fitness center has been CLOSED OVER THREE YEARS! At this point tenants are very doubtful the fitness center ever reopen. 30 apartments do not have private patio entrance as advertised, FENCES WERE REMOVED OVER THREE YEARS AGO! HAVE NOT BEEN REPLACED! Management refuses to give a date when fences will be installed, The so-called SPARKLING POOL, as of today, June 1 is still not open! The pool is full of dark green sludge water, concrete deck around pool at one time was painted white, but most of it has chipped away, never repainted. So called restroom next to the pool has been closed for the past two years. Wanted to ask a freshman will be open this year. No answer has been given, so another words know. Without a working restroom next to the pool you can only imagine what the pool looks like after a couple of weeks, Entire time pool was open last summer, the water was so disgusting due to yellow and green slimy water. Most tenants refuse to use the pool last year, without having a functioning restroom by the pool, many tenants did not use the pool because we had no idea what we would be exposed to, since no one would leave the pool to go back to their apartment complex to use the bathroom. DEFINITELY, NOT A GATED COMMUNITY! GATE DOES NOT FUNCTION! In the past seven years it may have worked a total of 10 days. Pool still not being open today, June 1st, I was very upset and out of frustration I asked the "new unapproachable" maintenance supervisor, when the damn pool be open? Instead of him understanding my frustrations and answering my question, he said, in a loud, forceful voice, no one is going to talk to me like that, he threaten to call the police if I didn't leave the leasing office. Apparently, this is the way he handles being questioned by tenants, who has every right to be upset regarding a situation, if he doesn't want to answer their questions. When leaving the complex, you have to be extremely careful, you have to pull out into traffic to be able to see past the newly planted evergreen tree by the concrete pillar. Several accidents have almost occurred. More than several tenets, request the tree be removed for safety reasons, there have been many, many close calls due to the fact, the evergreen tree is planted right next to the concrete pillar in the view was completely obstructed. Corporate office absolutely refuses to remove the tree, obviously corporate is more concerned with curb appeal and the safety of tenants. When accidents occur corporate office should be held responsible due to neglect. Especially since there's been so many tenants who have to force their concern time after time, and continue to ask the tree be removed. So beware, there's definitely a good chance your apartment for a flood, at least once, or twice a year due to blocked sewer lines along with all of the dangers. Don't expect amenities leasing office tells you about when you apply to move in, even though amenities are listed in the leasing agreement, they are still not provided! read more

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I haven't been here 30 days and there are roaches falling out of the vent. My work order list was son long it should be deemed uninhabitable. The older tense guy either comes in wreaking of alcohol or a pack of cigs. It took weeks for me to hurt a key to back door and gate and the game is still missing a knob to open it. There are gnats everywhere. Especially in the areas where there are fan/vents. I don't know where they are coming from. I've never ever had these problems not even in the city. I want out. Hopefully my contact at the health department can be of assistance. This unit is nothing like the one I had 3 years ago. I should have never returned that fate has been broke for more than 5 years and the website states park on sight and got tub neither are true. I can not take a bath in my tub it's been repainted so many times it feels like I am stepping on rocks and the trash I get charged for never gets taken. I always e def up having to take it myself and I'm high risk pregnant. This is all a nightmare. Send help immediately. read more

My daughter lives here. Her sewer has backed up in her basement literally 8 times leaving water and feces for her to clean. Management has been notified and has done nothing. She requested to be moved to another unit and was denied. Her and grand children have to just deal with these unsafe and unsanitary conditions?? The maintenance requests says the job is completed but it still wasn't resolved. We're supposed to to have a small family get together and upon entering her unit we smelled feces and urine read more

I have lived in warson village complex almost 3 year. they have always been really good in answering my maintenance request and getting things fixed in a timely manner the workers are always very friendly and polite. Mr. Niko serviced my last request I would like to the him for being prompt and very polite. read more

Horrible experience thus far. Had maintenance people enter my unit after two days living here without my consent and had to call the police because it looked like someone broke into my unit. Pay for trash collection and have not once had my trash collected or seen or heard a trash collection service truck on the premises. Spoke with staff multiple times and told every time they don't know what's going on with no resolution. Founds ants in my unit about 3 weeks in, made a maintenance request for pest control with no response or action. Finally called and was told they will come next week. I'm not holding my breadth on that one. We just had a tree collapse on a carport in the complex, which fell on 4 cars, and the debris is still not cleared away after a week. The staff's attitude is very indifferent. read more

This is a belated update as another Yelper request it. It did not get better with Warson Village. They started to enter my apartment at all times of day without notifying me and were "spraying" constantly. They wouldn't clarify what they were spraying so fearing for my little dogs health, I sent her to Minnesota until I moved into a new unit. I had to literally stake out the leasing office after my emails and phone calls went ignored. The manager acted like she had no idea who I was until I finally said "I live in the unit infested with cockroaches, you've been ignoring me". Then I kid you not, her blank face went to a cloudy glare. Long story short, I asked her if I could move out and have all fees returned to me to put this all behind. She accused us of bringing them from MN (hahaha! Read previous review), then said they were coming from the outside, then said that they were living in my boxes. She then also tried to tell me it was an "Oriental cockroach" where I thought my husband was going to fully lose it. Was that a passive aggressive Asian comment? Because that leopard print tattoo on your shoulder you have there puts you in a category too. That aside, I ended up getting an attorney to be able to move out. If they would have refused that, we would have gone on to sue for emotional distress. Sorry St Louis but I hated living there thanks to this living introduction. Worst place ever. read more

This place is garbage. Bugs have been coming in from everywhere even though we pay for pest control on a monthly basis. Stink bugs, centipedes, and even worms. Everything has been painted over so many times that the walls are gritty, peeling paint and paint drips everywhere, on the carpets, floor, even the toilets. Kitchen cabinets are so old that if I ran my finger over the shelves I would get splinters. Someone put contact paper on the shelves and they just peeled it off leaving all the sticky residue. Not to mention random sharp screws sticking out. Open the drawers and sawdust drops into the bottom cabinet all over my pots and pans. Concrete is completely cracked in the backyard and where they tried to bandaid it has completely cracked and fallen apart. The fencing is so old and discolored, and everyone's old fencing is leaning and held up by 2x4s. Our toilet clogged several times for no reason. It took them 3 times to finally fix it correctly. They tried to cover up rust in the sink when we moved in. Called Maintenance to fix and they covered it up again. When they finally replaced the sink it was just another old one with chips on it. The caulking job was horrendous. I can't believe these are career maintenance people. Absolutely no care has been put into this place. Mirrors and light fixtures in the bathrooms are chipped and rusted. We had to put down our deposit before we were even approved to move in which I've never had to do. These places need complete remodels but they just try to put a bandaid over everything because attempting to actually make these places decent would take away from their bottom line. I could spend the rest of my life trying to clean this place and it still wouldn't be clean. Oh yes, and the gate has never worked once since we've been here. They even sent out a notice they got it fixed but apparently it's not and no other notifications were sent. read more

Warson Village Townhomes - Chipped mirror, cracking paint, old toothbrush holder that will never get clean - Apartments Near Me - Saint Louis, Missouri

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Warson village was nice on the inside . But they are full of shit and you will not like living there place rent is to high and you don't have parking spots there first come first serve and 2nd i park in the handicap park due to my son and ppl that was not handicap park in the spot , all in the street and you have to be careful not to hit a car . My son died in the apartment these fools act like I supposed to keep living in the apartment where he died . I was never late on rent besides when I moved out the apartment when I got out the hospital . They don't care I'm just giving them my rent I owe and an extra $200 and that's it . I called the court from the hospital told them I can't be there in person now they want extra money . Don't move here they are completely lier.and you pay for a gate that is never fixed 95% of the time . read more

I rented a one bedroom here. The Good: Maintenance was great. They always responded promptly and were very professional. Office staff were friendly. Apartment is in a great and relatively safe location with a decent school district. I could easily walk to work and commute within a few minutes to the grocery store, post office and doctor appointments. I had a washer/dryer unit in my apartment. The Bad: Apartments are old. The fixtures inside are also old. The kitchen area in the one bedroom is tiny. There were numerous bugs namely spiders and house centipedes. Luckily, there were no roaches or bedbugs. The Ugly: Apartment had numerous problems. The ceiling leaked water 3 different times - once in my bedroom and twice in the living room. I had to place a bucket underneath for a day or two to catch the constant dripping water until maintenance fixed the problem. I am sure these constant leaks will lead to mold problems. Luckily I moved out before I could detect any mold issues. Another problem occurred when the toilets in the building were clogged and I had raw sewage flood my bathroom. I could not use the bathroom or stay in my apartment during that time. However, management was kind enough to allow me to spend the night in one of their extra model apartments. Still, this was an inconvenience. read more

Warson Village is a great place to live. Office staff is friendly and always reach out to meet the needs of their residents. Maintenance team do a wonderful job keeping the complex beautiful. Always professional and they respond promptly. read more

I just want to start off by saying that I do not and have not ever lived here. And there is good reason. I have recently relocated to St. Louis and Warson was my top choice. When the office girls, who were wonderful and friendly, gave me and a friend a tour we loved the place. The unit we saw was the model and we asked if we could see the three bedroom since that is what we were going to rent, we couldn't see it because the current residents were still living in it. But, she assured us that it would look EXACTLY like the model but with one more bedroom and a basement. We were really excited about it so we filled out our applications and sent in a holding fee. When it came time to move my friend and our roommate wanted to look at the townhouse before we signed the lease and they did. The unit was awful, they said it had a rotten smell to it and was so unlike what we had seen there was no way we could all live there. The "living room" would barely fit a love seat, the "kitchen" was barely that and the "bedrooms" were small and didn't look like they could fit a queen bed, let alone a dresser. After seeing the unit the two told Warson that we would NOT SING THE LEASE and we wanted our holding fee back. They said the could not and we just assumed it was because it had already been cashed and that was that. We got another apartment and didn't have internet for a few weeks. When we finally did get internet I found out that Warson had cashed my holding check TWO WEEKS AFTER we told them we didn't want the apartment. We signed NOTHING we agreed to NOTHING and there were NO stipulation regarding the holding fee that said we could not get it back if we weren't satisfied. What they did was pull a shady move and took advantage of us. They might be good places to live, but they sure aren't honest about how they get you in. read more

I am pleased with the service and communication that Dianne at Warson Village's Apartment has extended to me as a tenant.

I have lived here since March 2019. The first week I moved in my apartment flooded, personal things, unable to be replaced, were ruined. Nothing was done for me except resolving the flooding issue, which took about a year to fix. I still currently take in water at the window well in the front and back rooms. I had water in my apartment at least 10 times. EXTREMELY inconvenient. In addition to the continuous water intrusion, I have also lived with bugs, mainly centipedes, my entire residency. When I report the problem, I have to wait days or even weeks to have my apartment sprayed. Easy for management, they aren't living with bugs. For both of these issues, I have been offered to break my lease, but no money off my rent. The complex described as a "gated community" has not had a functioning gate for most of my stay. The gate did work when I moved in, and has since been broken for over a year. On top of all these issues, four weeks ago my ceiling in my living room was leaking onto my floor on between my TV and furniture. A shelf was soaked, including everything it housed. My brand new wedding dress was hanging in the hall next to the leak and could have easily been destroyed. Everything in my living room had to be moved or covered to prevent damage. I was given a key to the show apartment, which did not have air conditioning causing me to leave and sleep elsewhere for a week. Again, EXTREMELY inconvenient. It took a week to fix the leak, cracked pipe, dry wall, and paint. The ceiling is not flush, and it is clear there is a problem in that space. Maintenance was never an issue. They were always happy to help and knew me by name.The property manager was inconsistent with her communication to keep me fully updated on the situation. I had to wait two weeks after the incident to be told that nothing could be done for me, including a break of lease, nor money off my rent. I pay close to $1,000 a month and these conditions are unacceptable. I loved the complex when I moved in and it slowly went down hill from there. I will be moving out in March when my lease is up and do not recommend Warson Village to anyone. It is a disastrous pit of problems. read more

I lived in this apartment for more than 3years. It's such an awful. At the beginning, they were so friendly and cool just to make u sign the contract. Once you sign it, you gonna be treated like an animal. All you're claims going to be ignored. Very slow reparation to the unit. They would never change the carpet or anything for any reason. Not cooperative at all. The old and the new management are poor, Especially the new one. Poor apartment, dont even try it. read more

Worse place ever !!!! at the end of your contract, they charge you for damages you did not do, and they send you pictures of a different apartment to justify the charges. definitively, I do not recommend this place, so unfair. read more

I lived at Warson Village for a couple years, and moved out about a year ago. I experienced a wide range of "pros" and "cons" while living at Warson Village and dealing with its management. I'll start with the "Pros." Pros: - Convenient location; - Prompt maintenance (verbal requests were promptly addressed for minor repairs; verbal requests appeared ignored for major repairs; but even major repair requests were promptly addressed when submitted in writing); - Pets allowed; - Received full amount of security deposit upon moving out (again after requesting same in writing, thoroughly cleaning and including a "move-out" checklist). Cons: - Shortly after moving in, our storage was eliminated; - After storage was eliminated, we were further "reminded" that we could not store anything on our patio; - Pool was closed for significant periods of summer time; - Gate rarely worked; - No recycling (though they agreed that the suggestion was a "good idea"); - Price climbed, steeply (something like 25% in two years); - Lease said they allow up to 2 pets, weighing no more than 50 pounds. Took weeks for them to agree that my puppy, which would grow to maybe 30 pounds, was OK to have (while I saw much much larger breeds -- 100+ pounds -- around the complex regularly); - Nobody in the front office seemed authorized or willing to do anything other than take your money and write down maintenance requests. Conclusion: Living at Warson Village was fine while I was there, and probably one of the better places in the area (despite its problems). But I'm glad I don't have to be there anymore or deal with its management. Tips: Read ALL the fine print, and submit ALL your requests in writing (including maintenance requests and requests for security deposit reimbursement). Trust NOTHING that is verbally said to you; get EVERYTHING they promise in writing (the Lease even says not to trust what they verbally tell you). read more

I have been living here for almost a year. I would NOT recommend this place. Yes it looks good on the outside and of course when the give you a tour it does. However, my apartment has had a bug issue for the entire summer. Apparently they had someone spray for bugs three times yet I still have to walk around my apartment with shoes on because the bugs are still here. Its disgusting and they are not trying to rectify the issue. And apparently they have pest control come out every 2 weeks (that rings a bell right there). Dont let them fool you, management sucks. Their priority is not about meeting the needs of the tenants. They could care less if you lived here or not, terrible customer service. Will definitely not be renewing my lease here, dont waste your money or time. read more

DO NOT RENT HERE. These buildings are in terrible condition. My roof leaked twice, leaving huge water stains, the company took weeks to deal with each time. The first time they actually used spray paint, which coated my whole room in spray paint dust. The upstairs shower leaked and flooded the downstairs, soaking the carpet, walls, and filling the room with the circuit breaker with water. The air conditioning functions very poorly, and the whole complex is over run with wasps and crickets, which the management does nothing about. They have constant construction going on for months, inconveniencing the residents, and the "gate," well that was "broken" the entire 12 months I lived there. They also charged me $200 on top of my $700 deposit and $350 pet deposit because apparently invisible pet urine stains under the carpet means they "have to replace the carpet 3 and a half years early..." I don't trust a word out of their mouths, as every interaction I have ever had with them showed me how unhelpful, deceitful, and malicious they are. RENTERS BEWARE!!!!! read more