Special shout-out to Dispatch Operator KEVIN who recovered my glasses when I left them behind on my ride from IAD to my hotel. His determination to locate them came immediately after I was told the driver had looked for them and couldn't find them. If this was a review of the driver it would be 0-stars to match her personality and customer service skills. She made an error on her phone of the hotel address and after making a U-Turn told me it was my fault it was wrong. She handed me her phone and I entered the hotel address myself and she proceeded to try to drop me first at the wrong hotel (only 1/2 off) and then at a corporate office building (only .1 of a mile off). Luckily, Kevin saved my head from completely exploding when he located my glasses, which were "sitting right there when I opened the door." read more

the Dull s driver didnt know the address nor had a iphone and asked me to give him directions all the way to Bethesda. He got lost and then Stopped on the shoulder at the highway to pull a tablet and input my address. And this service with a charge twice the Uber rate. Unacceptable! read more

Horrible experience. Driver took a circuitous route to my house which rang the meter up twice what it should have cost. It was so stressful and I was taken advantage of. I will call an Uber or Lyft next time. I will never use this service again and would tell people to avoid it. read more

Took a taxi from Dulles to our house the other night. The speed limit on route 28 going southbound is 55 miles an hour. See my attached photo of our driver doing 69 miles an hour! Little did our driver know, my husband is a police officer. So unprofessional! He got up to 74 MPH at one point! read more

Washington Flyer Taxi Service - Airport Shuttles Near Me

Only a legitimate option when you're given a voucher from your airline after a canceled flight and you need a ride home. It's a $60 voucher that doesn't even cover the full cost back into DC from Dulles (and it should). These guys upcharge knowing you have that voucher and just are tired and want to go home. My friends and I were rebooked the next day on different flights. My flight now out of DCA...I called taxi company with my voucher to book taxi to DCA and was told "oh we only so Dulles." So why did United give me a voucher with their company name that specifically stated DCA? My friends who were rebooked out of Dulles, with another $60 voucher were told it would be an additional $45 for a taxi from DC to Dulles. They're up charging and scamming us everyone. United should stop using them as a service. Just get an Uber or Lyft and don't bother with this company. read more

Not bad, pleasantly surprised. We had an early morning flight and since Uber hasn't been reliable (drivers canceled on us multiple times in a row), we learned from our previous experience and pre-ordered a Washington Flyer taxi this time. It was a spacious family van rather than just a sedan. Worked like a charm. Driver arrived 15 minutes early, and was patient (we were of course only prepared to come downstairs at the designated time). Driver was parked across the street, that's a minus. Our address and instruction clearly indicated where to park. In any case, he was friendly and drove smoothly. We arrived at the airport on time. All good. read more

I'm curious. As part of your training program, do you actually teach ALL of your drivers to left lane drive and be oblivious to other traffic? read more

Driver loves to stip at yellow traffic lights. Yep, driver will slow down when a light turns to yellow even with plenty of time to cross traffic. Safety I can understand but purposely stopping at ayellow is time consuming and reduces a tip. Taxi 048, I will pass on next time read more

It is a cab service to and from the airport. Some cabs are super clean, some are janky. Roll the dice but you will get to the airport.

Dulles airport Washington flyer cab 484. Here are the high points. 1.) when we started the trip, the driver handed me his phone to enter the destination. 2.) Google was trying to route him around traffic to my hotel, he detoured away from directions twice to make the trip longer (and it was). 3.) I mentioned this to him and he got real snippy with me. I felt trapped. 4.) He couldn't get the iPAD console to work after the trip and when he did I paid the fair, never got a receipt. 5.) I asked for one and he wouldn't give it to me. 6.) I tried calling to complain at the number, went to voice mail, and the voicemail was full. These guys are terrible. Never use this service, Uber works much better. read more

In the taxi now. Smells of cigarette smoke and driver argued on best way to go to get me home. Their preferred method is longer and costs more. The guy just asked how to get to my home but claimed he knew best and fastest route when he was arguing with me.... read more

Just get an Uber. That's what I'm doing after the 8:30pm pickup I booked never arrived... in fact, was never even dispatched.... to take me to the airport... for my scheduled flight. Customer service doesn't get much worse. read more

Short story headline: The ran over my cat at IAD and refuse to pay vet bills. On 8/23/21, my fiance was putting his bags in the trunk because the driver was not helping and placed the cat carrier on the ground next to the taxi. The taxi behind my fiance pulled out of his spot, and in the process of continuing to drive, ran over the cat carrier which contained my cat. My fiance attempted to stop the Washington Flyer Taxi by tapping the car with his hands to get the drivers attention and he proceeded to leave the scene. There are tire marks on the cat carrier. We took the cat to the emergency vet. On 8/24/21, we called the owner of Washington Flyer who expressed DEEP remorse and sympathy that the situation never should have happened and he was going to figure out what happened and get back to us by the end of the week. The end of the week comes along, and no surprise, did not get in touch with us. So we called back again on 8/27 asking for the medical costs (we sent all medical bills, diagnosis, and vet report) and suddenly changed his tune that his driver was not responsible for running over the cat carrier, but it was the dispatch company for telling the driver to go. (last time I checked I didnt know a driver needed to be told to not hit personal belongings). We said that is not acceptable, your driver ultimately hit and ran over the carrier and as a result we have substantial medical bills. The driver was not paying close enough attention to the road in front of him. He then said he needed a few more days. So we again called on 8/30. He said he needed 3 days and would reach out. Today, 9/2 it has been three days and after multiple calls, he is "out of the office for the day." After finally getting in touch with the owner we were informed it is now being claimed on the drivers insurance, so we will see how it goes. But this process has been unnecessarily dragged out. A claim should have been filed the same day, not 10 days later. All in all, do not use this company - they are reckless. They ran over my cat carrier and honestly they are lucky he is not dead. read more

I just had an incredibly rude experience on the phone with a man representing this company. My boss has used this service for years and last week the taxi was a no-show at his home for his trip to Japan, causing a lot of stress for us both. I called the numbers I've always called to order a Dulles taxi in advance of my boss' trips, they're saved in my phone, and I spoke with someone who answered the phone saying they were Washington Flyer. I gave him all of the pick-up details as usual, but a couple of days later the taxi did not show up when it was supposed to. This has never happened before. I tried to explain what had happened to this young man who answered the phone today, Friday, October 20th around 1:12pm, but kept talking over me and would not listen, saying I must have called some random taxi service. I asked for the name of the owner or a manager whom I could speak to instead, but he would not tell me that or transfer me to anyone. He just kept talking over me. I asked for his name and he said he didn't have to give that to me. I also tried to explain that the phone number listed on several websites does not work, and I asked him what's the best number to call so this doesn't happen again? He started talking over me, making excuses, trying to blame me for calling the wrong number. He said you can't just start calling random companies and asking for that information. He really went on a tangent and kept talking and talking at me, so he didn't have to actually listen. It's rare to experience such a level of rudeness from any human being, much less from someone representing an established business, and one that my boss has used for many years for his international travel. I don't know what is wrong with this person or what he has going on in his personal and work life, but he's obviously very unhappy, and should not be working in customer service. I hung up on him because he kept talking over me nonstop telling me I was mistaken and must have called another taxi service, which I did not because as I said my boss has been using Washington Flyer for years. I tried to call back several times and kept being sent to a voicemail service but could not leave a message as it was not yet set up. He was obviously sending my call to voicemail. I am writing to receive an apology from Washington Flyer and to request that they take corrective action against this incredibly rude young man who is representing their company to customers in such a hostile, unprofessional, and unacceptable way. Take your business elsewhere. read more

Used their service. The driver violated the traffic law as if it was nothing. Thought it was only one guy. Tried their service a few times afterwords. Same thing. I would much rather use Uber or Lyft. read more

I have been using WFTS for decades with no problems. Today I called to reserve a pick up to Dulles and received a recorded message that they were experiencing 45 minute to one hour delays in answering. That was a deal breaker. I opened my Uber App and had a reservation immediately. WFTS apparently has a contract for exclusive service at Dulles. Monopolies breed poor service and low investment in infrastructure and service. Their contract should be cancelled. FC read more

Cyndy's Bottom Line: Consistently inconsistent customer service from Washington Flyer Taxi. I used Washington Flyer taxi from Dulles out of the convenience of not having to wait for a ride and because they are professional and after a long flight I wanted my ride to be safe and seamless. The driver understood and plugged in my destination address and had me confirm it. Off to a good start you think? We arrive at my address and the driver doesn't let me know what the cab fare is and he rudely points to meter which I cannot really see from my vantage point. Rude behavior #1. He walks away as I try to use the credit card device for payment. He comes around and tells me sternly there is no power. Really, yes. Rude behavior #2. When I asked nicely to use a credit card again he said it wasn't working because there was no power. You would think he had a back up battery but no he doesn't. So I take out cash and ask for change and the taxi driver tells me he has no change, really, yes. Rude behavior #3. Funny how I can see he has cash while he opened his wallet. I ask for change again and he reluctantly gives me half of the amount I asked for. Crude, rude and unprofessional. Will not use Washington Flyer again. Aloha! read more

After years of tolerating declining service from the Washington Flyer Taxi, I vow to NEVER EVER use them again based upon my most recent horrible experience. Look, I understand why companies like the Washington Flyer Taxi Service hate outfits like Uber/Lyft. Traditional taxi drivers have to submit to more rigorous screening procedures for criminal/credit/background checks - and on a more frequent basis. There are also more costs associated with licensure to not only operate in a particular jurisdiction, but also to work at the airport itself. And this is one of the reasons, I prefer traditional taxi companies. For the most part, when I have used companies in the past like Yellow or Fairfax Red Top Cab (and even Washington Flyer), my experiences have been good and the drivers professional and courteous. I scheduled Washington Flyer for a pick-up to Dulles and stated a few times, that there would be TWO passengers with two large suitcases and two backpacks. So when the driver showed up, did he arrive with a van, SUV, or station wagon to accommodate the passenger and luggage load? Uh, no. He showed up with a tiny Prius sedan! So one of the suitcases and the two backpacks were shoved into the shoebox sized trunk while the other suitcase was jammed into the front passenger seat length-wise. This meant, of course, the front passenger seat had to be pushed back (into my knees) so the suitcase could fit - all of which made for a "comfortable" 40 minute ride to the airport. The trip was non-eventful enough, but the problem arose when we arrived at the departure terminal. The driver didn't help us unload the bags and when it came time to pay the bill, he was quick to remind us, "fare doesn't include tip." Yeah buddy, I've taken a cab a few times, so I understand how taxi rides work. So when I just tipped him $5 (cash) on a $60 dollar fare (paid with credit card), he was visibly upset. He kept asking if I wanted to add additional tip on the credit card. No, if I wanted to add additional tip, I would've done it the first time. And I explicitly told him, "I don't want to add any more tip to my credit card." I've worked in the service industry in the past, so i realize how important tips are, but I also don't believe in handing them out willy-nilly. As the customer, I reserve the right to give gratuities as I deem appropriate. The driver gave me my receipt and then huffed and puffed off to his next fare. So imagine my shock, when I checked my credit card charges on-line a few days later to see that the driver had "adjusted" my ride to add another $4 in gratuity, which I had not authorized! I am currently disputing the charge with Washington Flyer and my credit card company. And while this dispute resolution process is taking inordinate amounts of my time, this matter is not about $4. This is about principle since if Washington Flyer "looks the other way" regarding their drivers adding unauthorized tips, then this speaks volumes about their business practices and ethics. So my advice to the Yelp community is to AVOID WASHINGTON FLYER!!! From now on, I'm only going to use Uber/Lyft when I need to fly in and out of Dulles. read more

United airlines has a negotiated rate with them we gave the driver, the voucher,to hotel and back in am they tried to get more money from us,one chased us all the way down to tsa...with the police. I do not recommend them.when we said we would not pay and asked for names they backed down. Spoke with UNITED, they verified the rate and showed us mileage table with rate. Called a supervisor at Washington flyer he apologized, but it does not erase the experience. read more

Do not use. Complete jokers. Didn't even show up for my 6.15am reservation and when I called they said they didn't have any drivers so they weren't send me a cab. Didn't even call me to tell me, I waited 6-7 mins after pick up time and called them. Total clown show. read more

My husband had a reservation, with a confirmation number, 24 hours before the scheduled pickup for a business flight to the west coast. No one showed up at the designated pickup time. He called for support was told "on their way" -- fifteen minutes later still no ride. Called back again, and told they would send someone ... in 40 minutes! Very poor performance! Highly unreliable. Strongly suggest you use other transport. read more

Complete crapshoot on the cabbies. Some of them are friendly and efficient. Others seem annoyed to have a fare. On more than one occasion, my cabbie has griped about trips to Reston. Apparently, there's some sort of broken system. In pseudo-code, it looks something like... if roundtrip_time_minutes is less than 15 then return_to_shorter_cab_line else return_to_longer_cab_line Now, I've made the trip to and from IAD a gazillion times. Considering how frequently I travel, I think it's safe to say that making it roundtrip in fifteen minutes is unlikely (if not impossible) traveling within legal speeds. Crabby cabbies or broken cab management system, you decide. At least their vehicles are always nice... read more

Washington Flyer Taxi Service - Image from http://www.washfly.com/Taxi.html - Airport Shuttles Near Me

Adding another "almost missed my flight" review. No car at our reserved time and no call that there was no one coming. Absolutely horrific.

Do you have someplace to be? Are you on a schedule? Do you think the booking in advance will ensure that you have a cab in a timely fashion? Think again! This service is as unreliable as the reviews should lead you to believe it is. A simple 5 to 10 minute drive to the airport, and they couldn't give me a cab despite having plenty of advance notice. Never again. wish me luck catching my flight! :-) read more

Aweful! Disgusting! Those of you who take taxis often probably know about what I'm going to say already. For those of you who only take a taxi occasionally, here's my advice...if the cab roles up with the windows down and it's 33 degrees outside, go to the next one! Even if you're directed to the on with the windows down. I got in the cab at Dulles International and just wanted to get home after an 8.5 hour flight. Of course, the window was down, so I didn't immediately notice the stench inside the cab. When we got on the interstate, I had to roll up the window - it was 33 degrees! By the time my 20 minute ride was over, my head was spinning from the smell of smoke, B.O. and whatever the weird goo was smeared all over the back seat and door. My clothes stunk so bad my wife thought I had taken up smoking. 2 stars because the driver was nice enough and I got where I was going. Bad experience overall, though. read more

Whatever estimate they provide you, add 5-10$ for a more accurate estimate. The drivers will take an unnecessarily longer route to get that meter running longer read more

Had a pick up scheduled at 4:30 am. They contacted us the night before to confirm and we're on time for the pick up. Thanks again !!

Not impressed! Asked driver to take us from Dulles Airport to the Westin in Reston. When I tried to direct the driver because he was confused on where to go, he got agitated and just ignored me. When we arrived at the hotel, the meter said $18.90 which is what the fare should have been from Dulles Airport to the Westin. I gave him $22 and told him to keep the change. But he then said it was $24.55. Um, where did the extra $5.65 come from. He never explained, didn't seem to speak much English and instead I gave him $28. I'm not sure why we were charged extra, but based on some of the reviews that I've read, it seems like I've been ripped off. This is why I use ride sharing, but since the hotel screwed us with their shuttle and we were far from the ride sharing pickup, we chose to take Washington Flyer Taxi, but never again. read more

I took a Washington Flyer home to NW DC from Dulles. I specifically said that I did not want to add a tip to the $60+ fare and this morning I see that there is a tip added for 9.48. I am calling to get the refund. read more

The driver this evening was absolutely terrible. At one point, my husband and I were going to ask him to let us out because he was swerving in the road & at one point slowed to a COMPLETE STOP on the highway because he said his GPS wasn't loading. He appeared to be under the influence of something. We had a voucher for a return drive, but I refuse to get back in the car with a driver like that. read more

Washington Flyer Taxi Service - Airport Shuttles Near Me

George Agyekum was awesome! He drove me from Dulles Airport to the Marriott. Along the way, he gave little bits of historical information. I asked him to pick me up and return to the airport. He was so great!!! We had time so he took a long detour around for some quick photo shoots. Memories. Thank you, George. read more

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Reserved Washington flyer to Dulles airport. Taxi driver informed us as we got into the cab that they can't take credit cards because his card reader was down. Would not recommend this business. Website states they take credit cards. read more

Quick version: Almost was in a wreck due to a tree that had fallen in the road. I yelped, as one does skidding across the road. The driver threw the car in reverse, started screaming at me what a stupid girl I was, then when I tried to get out of the car how he was going to take the tree branches and beat me with them; he then said how he should kill me. Aaron, the supervisor said it was all due to a language barrier. 1) words aside, there's no excuse to throw the car in reverse and scream at me. 2) there was no language barrier when the driver at the start of the ride said he had been driving over 12hrs, was exhausted, and hated all the rules and regulations he has to follow read more

Consistent Service I travel cross-country roughly once a month (and have for the past 10+ years) and for 95% of those trips I've flown into Dulles...which means I've been in many Washington Flyer taxis. The service has always been consistently of high quality, but my most recent trip was really great so I wanted to give a shout-out to my driver Alula Gateachew (cab #283). I usually land around the beginning of rush hour and dread the 45 minute drive to my hotel. But we had a great conversation and it made the trip seem like 15 minutes. He was completely professional. So, kudos to Alula, and to Washington Flyer. I would still rather use them than an Uber or Lyft! read more

Horrible service. Got picked up at airport by cab 42. Half way through the ride, she tells me her system is not working and to pay her with cash. I told her I can only pay with card. She said, "ok you don't need ride, I take you back to airport". On the way back, she calls dispatcher/support and he insists that I give my cc number to her so she can charge me later. She said she doesn't know how to run it manually and that cc number has to be written on a paper, so they can charge it later. Great way to handle electronic personal information, I know!! 20 mins of bickering through this whole ordeal and I was super tired after a long day anyway...she drops me home, insists on a tip to be added to the order as well. No supervisor available to talk until tomorrow morning. Avoid them- no ethics, no customer service, no communication skills. Basically hold a customer hostage half way through and and then ask for random amount to be paid via non trackable methods read more

TERRIBLE customer service - hung up on me while I was asking a simple question if we can get car seats in the taxi. Use ANY other business!

March 1,2020 Watched one of your taxi drivers too busy texting and talking almost hit a motorcyclist. Twice. Really disappointed. read more

I didn't get any service from them, but I literally just saw one of their drivers run a stop sign in my residential neighborhood. Just glad there were no kids running around. read more

Washington Flyer Dulles (703-576-4500) never showed for a morning pickup from a residence to IAD. WFD needs to do better as these many negative reviews attest. Thankful for my wonderful neighbor who saved the day! read more

The taxi driver was 30 min late, I had no information on driver or car registration and the taxi ride from Dupont Circle to Dulles cost $120 for which I had to pay cash and did not get a receipt. Do not use this unreliable so called service. read more