I have worked with Gary since at least the early 2000s. Even though I haven't transacted with them lately, I can honestly say I was SO pleased with their service. Gary was always so kind and willing to work with me to achieve what I wanted/needed as an entrepreneur and reseller. I came today hoping to fin the company to reinvigorate our relationship...unfortunate to see the reviews here. My experience with Gary was nothing like what I see described here. He was accommodating, professional and thoughtful. read more

Gary and Monica, are really nice, We've been doing business with them for years, never had a complain. they may take a little time to send the order, but always been good quality and very good service. read more

I have done business with Washington Gem and Mineral in the past when they would be at the International Gem and Jewelry Show in Santa Monica. I always found them to be gracious and willing to make some price deals. I kept in touch with them for orders by mail as well. I lost touch with them over the last few years but was hoping that they would make it out to the next jewelry show. So in searching the internet a bit, I found that there was a complaint by someone who received merchandise that was not up to snuff. But I read Washington Gem did refund them the money - these things very rarely happens. I hope my leaving a positive bit of feedback will be of some help - and I hope to see you back in Southern California again. Best regards Gary! Naomi read more

I have never been so frustrated with a vendor in all my life. The inventory was sub-par (actually, way way way sub-par). It took ages (almost 12 weeks) to get my order as it kept "getting lost." Then, when I saw the quality of the merchandise, I was a very unhappy camper. I was assured that I would get a PROMPT refund for anything I returned. Well, it has been, hmmmm, over 4 months since the return was made (for a few hundred dollars worth of merchandise), and guess what...I STILL HAVE NOT RECEIVED A REFUND. I have never dealt with this level of incompetence or lack of professionalism - EVER. read more