We stayed at Washington State Park (8/22 check in), and had many issues with the cabin we stayed in.
Here are the list of that we encountered during our 24-hour stay at Washington State Park (8/22 check in):
* We trapped a live mouse inside the utility room because it was running around the cabin in the middle of the night.
* Roaches in drawers and kitchen cabinets. There were a dozen in one drawer alone.
* Brown recluse spider in the bed.
* Mice feces in kitchen cabinets and on the floors.
* Dead bugs on the floors.
* Emergency phone number--unresponsive. Never received a call-back from concessionaire, Doyle.
* The shower was clogged, so my dad pulled out a wad of hair (we shouldn't have to do that) and it still clogged to where we couldn't take showers.
* The pots and pans had food caked on them; that was what the roaches were feeding on.
* There were 3 bowls and 3 forks for 4 adults and 2 children.
* Both bedroom doors wouldn't shut.
* One bedroom doorknob was falling out of the hole in the door.
* The bathroom doorknob didn't work. Our son got locked in. Even the adults had a really hard time getting out, so someone else would have to come open the door from the outside.
* Everything was really dirty.
* Everyone was coughing the next morning, so there's some kind of allergen in the air ducts.
* Windows dirty.
* Kitchen curtains had something splattered on them.
* Fly paper hanging from ceiling.
* A gap under the front door where the weather-stripping is coming off. This is where the critters are coming in.
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We never actually spoke to the concessionaire, Doyle (in person or on the phone) the whole time we were having the following issues, even though we wanted to discuss the problems with him. We specifically asked Jane, the manager, if we could speak with him a few different times:
1) The morning of 8/23 when we went to the office to report the problems
2) When Jane came to the cabin to inspect our concerns we asked for her to call Doyle to come talk with us
3) When we were leaving we asked Jane if we could talk with Doyle and she told us he was busy
Each time, Jane assured us that Doyle would "take care of the refund", but he never contacted us. I finally called him 2 days later on 8/25.
We were willing to overlook the dirtiness, the broken doors/doorknobs, clogged shower, even the lack of response on the emergency phone number. But the roaches, brown recluse, and mouse was unacceptable, especially because we had two small children (ages 1 and 6) staying with us.
Because we considered the cabin a health hazard, we refused to stay there a second night. My aunt and uncle, in the next cabin over, weren't going to stay because the whole point was for us to have a family vacation together. We live four hours away, so we only see them 1-2 times per year.
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After many attempts at a refund without any type of resolution, we reported Missouri Park Adventures to the Health Department in Washington County. They found the cabin to be in violation with health codes. read more