I would use extreme caution if choosing this facility, I loved Dr. Kapsch and she is a great…read moreprovider, however, the lack of customer service and outright disrespectful attitudes from the front desk and specifically Billie/Bobbie? Jo in the billing department is the worst I have ever experienced. After sending bills to my 13 y.o. daughter at the incorrect address, even after being seen on several occasions and filling out updated paperwork. Our updated information, along with my insurance information was never added into the system. I was sent to collections for bills that were never sent through insurance or that I ever received due to incompetence of the front desk and billing department. After finding out I was sent to collections for these bills I've never received, I still had to call two different occasions to correct account information that was previously provided to them. I asked to speak to administration to which I was told, "we don't have anyone", I was directed to Dr. Hibbs who on two separate occasions would call my phone but when I returned the phone call within a minute the answering machine was turned on or she was "already gone for the day", At no point was I actually able to speak with her directly. The overall theme was, it was my fault their system was not updated, it was my fault they hadn't updated address in over 3 years despite multiple visits, and it was my fault they didn't have the correct insurance information in their system. As someone who works in health care, I could not imagine ever speaking to/treating a patient the way I have been treated with this clinic. At one point Billie/Bobby? Jo stated, "I'm sorry you cant pay your bills" .... referring to bills I have never received as she was sending them to a 13 y.o. child. After the problems we have had between the front desk and billing department, and now lack of professionalism or accountability from "administration", had I have known this privately owned clinic would have worse customer service than a big corporate facility, I would have went with Monument Health initially, as at least Monument Health has standards for how patients are spoken to, along with accurate accounting systems and accountable/educated business office personnel. These are not isolated incidents, since sharing my experience, I have found many people in similar situations, who have been treated with absolute disrespect by the ancillary staff at Creekside Medical.

Extremely clean and personable. There was no wait for a Sunday morning. Didn't try to make me…read morespend more than I needed to get better for my cold.

It didn't feel like a medical facility. Restrooms are old and dirty and staff seems to be not too…read morequalified. It felt like a place that hires staff that better facilities would refuse.

My daughter is here for a check up. A SIMPLE CHECK UP because her employers uses this…read moreorganization. After 2 hours and one lab draw the check up is still not complete. I could chisel a SOAP note on an internal patient using the broken rock hammer from Shawshank in granite faster. Avoid going here! Small update. Moving into 3rd hour and we've completed her BP and an EKG. Hoping we can get the one lab drawn done before tomorrow. Pathetic!

After my first and only visit 2 months ago, I requested my records and I found 11 inaccuracies,…read moreincluding 2 medical diagnostic codes that make no sense...2 codes that have never pertained to me in my history or Dr. Repas' evaluation, and are now in my medical record. Also, he failed to notice my decades-old limp, writing that I had "normal gait and station." He also failed to check the range of motion of my joints, yet wrote in my record "no localized joint stiffness" when the truth is I have had severely limited to zero range of motion (depending on the angle) for decades in both hips. He made many other smaller errors. I made a second appointment so that he could finish his evaluation by checking the range of motion of my joints which he did not do at my first visit, and to correct the other errors. Nurse Tina called me and said she was cancelling my appointment and I am only to speak to the admin/HIPAA staff. Then Dr. Repas denied my request to correct my record in a letter I received from admin staff today, saying his records are "accurate and complete!" Dr. Repas did not even send the letter himself - he had Bob Scarlett from Admin send the letter - Dr. Repas cannot even be bothered to write to me, let alone finish my evaluation and check the range of motion in my joints. After speaking with Jennifer Bernhard, HIPAA Privacy Officer, she said she blames the 2 incorrect codes on the coding staff, saying the doctor is not responsible for his own codes on his own records and nothing can be done! Who ever heard of a doctor delegating diagnoses to a coding clerk??? Nurse Tina admitted she saw me limp into the office, but refuses to acknowledge the inaccuracy of Dr Repas statement "normal gait and station" saying that is between me and Dr. Repas who will not communicate with me in person, on the phone or in writing. Admin/HIPAA staff advises me to write a letter of disagreement to be included in my records. Oh, gee, thanks. HIPAA law states that providers must correct their inaccurate records. Is Rapid City Regional or Dr. Repas liable for damages related to their completely inaccurate records? As a side note, Dr. Repas was sanctioned by the state of Wyoming's medical board in 2003 and he entered into a Consent Decree on May 5, 2003...hmmm, I wonder what that's about? He did have his license reinstated after continuing education per http://wyomedboard.state.wy.us I recommend calling the WY medical board and get the full story before you see this incompetent and arrogant osteopath.