We just used Aaron and his team for an extremely large move. Originally scheduled for 2 weeks of…read morepacking and moving time, the move is complete after 1 week. Aaron was extremely helpful and attentive throughout our planning, and Brian and his crew of guys were amazingly efficient during the hardest parts of this move. Considerate, professional, polite, caring - we couldn't have asked for anything better. Highly recommend Zippy Shell Cleveland for any moving project, and will use them again!

If I could I would give them negative stars! Moving to another state and using zippyshell to help…read morewas the worst decision ever! They are not reliable, we scheduled long time ahead to delivery the container with our stuff. We supposed to be contacted by the driver but never received any call. So we called zippyshell. After 50 min on hold no clear answer when our thing will be delivered and when asking more questions they just hang up. This was happening 2days in a row and then they just did not pick the phone at all!!! I contacted them on email- no answer. Also as I google this company realized we are not the only people that are going thru this. Try to avoid this company as much as you can.

I met with two representatives of Servpro and were impressed with their knowledge and interest in…read moreobtaining our business. I was told I would receive a quote within the day and as of today, I still have not received anything. I decided to go with another company that would be reliable.

After a fire, I contacted ServPro. They responded immediately, came to the house the same day…read more Very professional, - took measurements and photos. Thought they could have an estimate to me the next day potentially. I contacted them after several days. Their response was that the contact person was consulting with his manager to figure "this thing out." After several more days with no communication, I contacted the office again and asked for the manager. He apologized for the first guy - he was new, needs work in "Communication" which is after all "whay we stress is communication." So manager cam to the house , repeated the measurements and the photos, and had an estimate for me several days later. I waited to be scheduled. Waited - waited. Asked them to start the following Monday. Still waiting. The fire was 12/29/25. Today is 2/12/26. I gave up and called another company. They responded, issued the estimate, conferred with me and the insurance company and have been at my house working on the cleanup. I would not use ServPro at all. If I could give 0 stars, I would.

Had a sewer backup while doing a jetting and the plumber called Cleveland Water & Fire Restoration…read moreto come help. They took lots of pictures and set up fans and humidifiers until the cleanup team could come out. Billy Luke and Leon came out today and did amazing job getting all the sewage and sediment out. In 3 hours They disinfected and sanitized, tore iut a wooden storage unit, ripped up damaged flooring, through out damaged items and carted it away. Everything is being handled through my home insurance by this company and I don't have to do anything once I field the claim. Highly recommend!!

In order to best understand how horribly scummy this company is, let's understand the background…read morefirst. I am a first time home buyer, who just bought a house in august. We realized we had a hole in the roof of an addition on the house towards the end of October. Water leaked in through this hole, soaking the frame within and finally leaking through the ceiling of the addition, which is when we actually noticed it. Unfortunately, by this point, the damage was done. From October through nearly the end of November, I was frantically calling contractors and roofers everywhere to get someone to fix all of this. Some would fix the roof, but couldn't fix the inside. Others would fix the ceiling but wouldn't touch a rolled roof. Eventually, I stumbled upon Keselman Construction Group, who said they would fix it all. And they suggested I also work with Cleveland Water and Fire Restoration - the worst partnership they have ever made. It all started out like a typical sales person pitch. The "first responder" would come out and take a million pictures, with the moisture meter and infra red camera to show me how much water damage I have everywhere (in this room and the garage that shares a roof). But it felt as if he didn't actually know what the workers were going to do, because he told me that CWFR would be able to demo things and haul all of the damaged items away. (They apparently don't do that btw, or at least, they workers they sent out said they don't do that) So he writes me a quote for $3500, and strongly advises me to open a claim. He pushily reassures me that insurance will cover everything and that they have a team dedicated to ensuring they get paid by insurance. So I open a claim. Worst mistake ever - because now they are going to rob us all blind. Here is the timeline following all of that mess: They send out first truck. The workers check it out and say they can't do anything because the hole isn't sealed. They also tell me they don't demo stuff, and probably won't be able to do anything in the garage. They leave. KCG seals the hole, I ask for a new quote because some time (2 weeks) has passed from the initial quote and the damage doesn't actually look that bad. CWFR comes back with a HIGHER quote of $5000. Mind you, nothing new has happened or changed for them to come back with an even higher number?! I call doug blake to discuss this new quote, to which he haughtily states ""I don't see why you're upset, insurance is going to pay for it." (tbh this is very rude and dismissive and not good customer service.) Whatever, I am tired of arguing and my house being a mess, so I let them come. They stated I had all this water/dampness in the inital quote in my addition and the garage, and yet all they addressed/mitigated was this 5' by 8' area in the addition. (see picture attached) How much do you think this would cost? For a little bit of 'antimicrobial spray' on the beam and in the garage, two fans, a dehumidifier, and an "air scrubber" that all ran off of MY electricity, they charged $4415. They didn't do anything else. If I were to do this again, I would've taken just a little bit longer to do more research as there are other water mitigation and mold removal companies that do a better job with communicating amongst their coworkers and respectfully with the customer. I would give this company negative stars if I could.

When I asked Kelvin to move a Hamilton studio upright piano from Elyria to Euclid, Ohio ( a 30-mile…read moretrip) he gave me a very reasonable $350 quote. I hesitated a bit, thinking that maybe they would not have enough movers, so he then said he would be sure to have 4 men, but requested $400. That was still very reasonable, much less than other movers I called. He arrived a week later with the truck, 3 other men, many straps to keep the piano stable in the truck. What amazed me was that he then proceeded to wrap my 60-year old piano in plastic, further protecting it from damage. The men were super polite, and they made the transport within an hour, moving into my friend's home flawlessly. I highly recommend this outstanding team! Just one more item: I did prepare a written contract with the agreed-upon quote and delivery address. Kelvin gladly signed it, keeping his copy and returning mine. This gave me peace of mind that I might not have had otherwise when hiring someone I did not know. One other customer mentioned that she texted his quote to him to confirm the amount, so that is perhaps an easier method for confirming the price. Recommendation by Zandra Richardson, Elyria, Ohio

Great communication throughout the entire process. Arrived on time. Worked very hard, great service…read moreand value. Would definitely hire again.

This is the first time we've used A+ Towing for their towing service. We have used them repeatedly…read morefor their U-Haul service. They are always helpful, friendly and honest. They came out to tow our truck as promised, on time. We were quoted a fair price, however we ended up not needing the tow. Our mechanic came out and said he could do the repair at our home. They were at our home before we could cancel. They refused to take payment and were very nice about the cancel. We will most certainly use them again! Thank you A+Towing!

Mark and his partner Phil were amazing at the scene of the accident…read more His wife was great as well. It took hours for me and my daughter to be picked up and they were hospitable, patient and kind.