Had a sewer backup while doing a jetting and the plumber called Cleveland Water & Fire Restoration to come help. They took lots of pictures and set up fans and humidifiers until the cleanup team could come out. Billy Luke and Leon came out today and did amazing job getting all the sewage and sediment out. In 3 hours They disinfected and sanitized, tore iut a wooden storage unit, ripped up damaged flooring, through out damaged items and carted it away. Everything is being handled through my home insurance by this company and I don't have to do anything once I field the claim. Highly recommend!! read more

In order to best understand how horribly scummy this company is, let's understand the background first. I am a first time home buyer, who just bought a house in august. We realized we had a hole in the roof of an addition on the house towards the end of October. Water leaked in through this hole, soaking the frame within and finally leaking through the ceiling of the addition, which is when we actually noticed it. Unfortunately, by this point, the damage was done. From October through nearly the end of November, I was frantically calling contractors and roofers everywhere to get someone to fix all of this. Some would fix the roof, but couldn't fix the inside. Others would fix the ceiling but wouldn't touch a rolled roof. Eventually, I stumbled upon Keselman Construction Group, who said they would fix it all. And they suggested I also work with Cleveland Water and Fire Restoration - the worst partnership they have ever made. It all started out like a typical sales person pitch. The "first responder" would come out and take a million pictures, with the moisture meter and infra red camera to show me how much water damage I have everywhere (in this room and the garage that shares a roof). But it felt as if he didn't actually know what the workers were going to do, because he told me that CWFR would be able to demo things and haul all of the damaged items away. (They apparently don't do that btw, or at least, they workers they sent out said they don't do that) So he writes me a quote for $3500, and strongly advises me to open a claim. He pushily reassures me that insurance will cover everything and that they have a team dedicated to ensuring they get paid by insurance. So I open a claim. Worst mistake ever - because now they are going to rob us all blind. Here is the timeline following all of that mess: They send out first truck. The workers check it out and say they can't do anything because the hole isn't sealed. They also tell me they don't demo stuff, and probably won't be able to do anything in the garage. They leave. KCG seals the hole, I ask for a new quote because some time (2 weeks) has passed from the initial quote and the damage doesn't actually look that bad. CWFR comes back with a HIGHER quote of $5000. Mind you, nothing new has happened or changed for them to come back with an even higher number?! I call doug blake to discuss this new quote, to which he haughtily states ""I don't see why you're upset, insurance is going to pay for it." (tbh this is very rude and dismissive and not good customer service.) Whatever, I am tired of arguing and my house being a mess, so I let them come. They stated I had all this water/dampness in the inital quote in my addition and the garage, and yet all they addressed/mitigated was this 5' by 8' area in the addition. (see picture attached) How much do you think this would cost? For a little bit of 'antimicrobial spray' on the beam and in the garage, two fans, a dehumidifier, and an "air scrubber" that all ran off of MY electricity, they charged $4415. They didn't do anything else. If I were to do this again, I would've taken just a little bit longer to do more research as there are other water mitigation and mold removal companies that do a better job with communicating amongst their coworkers and respectfully with the customer. I would give this company negative stars if I could. read more

Cleveland Water and Fire Restoration - Damage Restoration Near Me - Solon, Ohio

I had a sewer line backup. They wanted to claim more area to be removed, but clearly it was dry and was not effected. This was my first clue. They aren't an honest company. The area which was affected was dry on the 5th day. I requested the equipment to be removed. They came 2 days later. Submitted an invoice to my Insurance for work (hallway carpet that had not been removed) and two extra days of equipment. read more

Our bathroom was leaking into our kitchen ceiling, the plumber called this company, to see if he could help with the wet and moldy drywall. I was not home when Robert stopped by and made my husband open a claim. He ASSURED my husband this was going to be paid by the insurance company. I spoke to Robert the first day he came over (the same day we found a leak) and asked how much this was going to cost us, and he assured me we would not need to pay for anything, this was proper procedure, and he would work directly with State Farm. His team came the next day and set up shop. They told me the whole process would take 3 days maximum. After 3 days went by, I called their office AGAIN, concerned this was taking over 3 days. Again, Robert ASSURED me he was working with State Farm, that the restoration part of the claim was covered, and his team needed to follow proper treatment steps to receive payment. After day 4 I started asking the team members that came to check on the drywall, "Why do we need to dry a piece of wood that needs to be replaced?" The answer would always be "We cannot discuss this with you, please call Robert". I called the office again, concerned about how long this was taking (it had almost been 2 weeks since you had been working in my house). His answer was always " We need to follow the proper process, or we don't get paid by your insurance company". I had multiple contractors come take a look at the repairs needed, they all mentioned how Robert was trying to "take advantage" of the insurance company, and that the drywall did not need to be dried. I called Robert AGAIN, saying I was very concerned about the time this was taking and how much they were going to charge the insurance company. His answer was " I can assure you that what we are doing is not costing you anything, the insurance has approved the restoration process, and we need to follow proper procedures, or we don't get paid. If you want us to turn the fans off (almost 2 weeks have gone by), you need to sign an early release agreement, which might interfere with the rest of the claim being approved." Therefore, I did not sign the early release contract, as Robert told me it would create a problem getting the repair portion approved. We got an invoice for nearly $6,000 after the insurance denied our claim. Shop around and fins a trust worthy company. We were misguided throughout the whole process. read more

This company is sending me an invoice for work they did not complete. They said they removed the wet carpet that was removed by another organization. They said they have pictures, which they do showing the carpet was not removed. Same with the trim. They did not remove it and the pictures show the trim on the wall. They are a fraud and should not be used. I would have been better off not using them. read more

Cleveland Water and Fire Restoration was punctual, responsive, neat and careful with our belongings, and wonderful to work with! Based on our experience, I'd strongly recommend them read more

I sent this to Josh and the crew because they were so amazing. We just did our walk through and the house for the first time since the fire and water damage smells clean and is not all messy.If you are ever looking for a great company please call them and you truly won't be disappointed. I'd definitely recommend them. Truly,Carmella Juarbe read more

Sad I makes us give one star. This company is absolutely pathetic and lazy. We have multi units flood with raw sewage. They spent their shift (2 guys_ again 11 units affected) of a whopping 6 hours in one unit. They worked 9-3- showed up the next day and worked 9-2. Same unit. We're now 3 days ankle deep in shit!! It's absolutely disgusting not to mention unsafe and unsanitary to live with raw human waste of your household. We were told we'd have crews around the clock 3 days ago. Yet here we are with not a single unit completed. This is the most complacent most full of excuses most useless restoration company ever. This is just to clean up can't even imagine how they'd operate during remodels lol!! Don't waste your money time or sanity! Shop elsewhere and read reviews above all don't believe a word Robert tells you! read more

Andrew Flavio was professional, timely, and kept me updated every step of the way. cleaned up our mess and made sure their messes were cleaned up as well. couldn't recommend them more! read more

This company was great! They came right away(the same day!) after we had a house fire. We had a lot of smoke which left soot all over and they cleaned everything thoroughly. Kate, Sobe, Alycia and Kelly all worked to clean walls, ceilings, cupboards (including all the contents), closets, etc. They are doing a really nice job! So thankful! Gail Love read more