I did not receive service when my scheduled dates were set to be, moving forward I called and complained, still service was not appropriately dispatched, mind you this happened 2 weeks in a row, so I then called the corporate office and filed a complaint, and instead of Steve Fatcher District Manager Of W.M. in coal township taking the time to call me and resolve the issues with my service, he chose to cancel my service without my consent. I am terribly dissatisfied with the lack of professionalism from them and Mr. Fatcher... read more

They certainly are not customer focused and try to take advantage wherever they can. I forgot to pay a bill so when I got the next one I saw it was high and immediately paid. In the meantime they suspended my service without any notification (said they called an old disconnected number). Bank says I paid on 4/23. Next service was 4/25. Claim they got the online payment 4/25 so when they 'drove' by it was still suspended and didn't pick it up. Wouldn't come back til the next scheduled day (a week away). So I asked to be credited for the 2 weeks it wasn't picked up. Nope can't do that because we drove by there on the scheduled days. Huh you knew it was suspended and weren't going to pick it up but you drove by there so you could charge me. I have been a customer for over 15 years until today. BYE BYE Waste Management. read more

I moved in June. I called waste management to cancel my service, and they told me it was canceled. I recieved a bill through the month of June and paid it thinking it was the last bill. I then recieved another bill for July. I called in August to cancel again telling the customer service representative that I had canceled in May. This representative told me that it was now canceled as of June 1. I received another bill in September, and called again. I was given the same spiel. I then got another bill in October. I called again, and told them how I canceled in May, August, & September. I asked for an official letter canceling my service. I did not recieve this letter, and instead got an automated call telling me I owed them money for this address. I again called waste management to cancel, and request a letter that explicitly canceled the service. I finally got a letter in November telling me that they cancelled the service because repeated attempts to collect the money I owed for this address had failed, and if I did not pay I would face the bill going on my credit. My wife called, and they told her that they would refund me. Why the hell wouln't they cancel my service when I called the first five time, and why do I still have to pay them for service that I canceled five times, and did not recieve at an address I do not live at. I HATE WASTE MANAGEMENT, I WISH THEY DID NOT HAVE A MONOPOLY ON GARBAGE SERVICES WHERE I LIVE OR I WOULD CANCEL THEM. THEY WOULD PROBABLY STILL BILL ME ANYWAYS!!!!!!!!!!!!!!!!!!!!! read more