They say your bin isn't set out and it is. They have not picked up my recycling or trash this last two weeks. And when you call they are rude and talk over you. And still don't offer any help. They pretty much blame it on you and go about their day. Don't recommend! Haven't had them long enough to see price increases yet. read more

Before signing up for residential service with WM, know that they will hold you hostage. They will continually raise prices and when you've had enough and want to cancel service you get to pay them even MORE money. You can cancel, but they will charge you a $75 cart removal fee PLUS fuel surcharge and administrative fee. To get out of their service, it cost me $$90.91. read more

Horrible company. Jacked my rates slowly to over twice what other carriers are charging. When I canceled they charged me $75 to pick up the cans. Charged me for an extra month after I canceled. Thank God I never have to deal with them again. read more

Warning! Do not use these people. Poor service through-out then charge you rediculous fees when you cancel. Furthermore, they tried to send late fees even though nothing was late. Very bad business model. read more

Ugh. Where to begin. Basically, just dont expect repairs to your cans. Even if the wheel axle snaps when their truck drops the can. Then they will charge you to collect the can they wont repair. Then contine to send random bills despite their "supervisor" saying fees will be waived. Crooks! read more

I cancelled my service after price hikes and now I have a fee of $132 on my credit card bill for bin removal. Pick up of a curbside garbage can! If it is in the original contract it is hidden in a lot of fine print. I called to find out what this charge is and asked them if I could drop it off myself and they said no there is nowhere to drop it off. Just where do these bins go when they pick them up then? I feel completely ripped off. I could have chosen a cheaper service and I highly regret choosing them. From what I see this is a very common issue. I wish I had read reviews before signing up. There are 94% 1 star reviews on this site alone. I will do my best to help people avoid using this company starting with my neighborhood chat with 150 people and inform them this is not the service they should get. Someone asked just the other day so now I have a suggestion of who NOT to get unfortunately. read more

Horrible service provided from top to bottom. Overcharged at more than double the alternatives. Keep hassling you with unpaid invoices after you finally cancel. Try to extort fees from you to pick up their bins. Avoid at all costs! read more

Unbelievable how bad the reviews are online for this company. I never signed up for Waste Management directly. They bought the locally owned trash company we were using before. Immediately, quality of service dropped and prices went up. It seems like each billing cycle, prices go up (without warning) - They discontinued the ability to pick up any extra trash that is not inside the can from the curb (a service we had previously) and the price has nearly tripled. They have also missed multiple weeks of pickups with no explanation, no refund, and no makeup. In trying to cancel, I was told I would receive a call back within one business day, it's been 3. I've been on hold for nearly an hour trying to speak to a human. Avoid at all costs! read more

I was a WM customer for 8 years. I terminated because their price was 3 times the cost of a competitor. They then charged me for picking up THEIR can. To add insult to injury, in addition to the ridiculous $75 fee for picking it up (they denied any options for dropping it off), they additionally charged a gas surcharge of $17.89 and an admin fee of $8.50. I think this is outrageous and frankly, gouging of customers. I will never again do business with WM and encourage others not to either. read more

Finally got tired of missed pickups, high costs and bad customer service. Took me nearly 1 hour getting through the WM phone bank to actually get a real human voice on the phone. Cancelled my service and told me they would be there the next day to pick up my two receptacles. 4 days later the receptacles are still in my front yard. Had to once again spend over 30 minutes trying to get a human voice on the phone. Switched to 5-Star Waste in Knoxville TN on Monday 02/16/2026 - had receptacles at our house Tuesday 02/17/2026. read more

Signed up for service. They charged me. Set up a schedule to drop off containers. A few days later, they send me an unsigned email that they don't service my area and will refund charges. Emailed back for a better response than that. They never responded. Garbage company. Literally. read more

Company is a rip off. If you are lucky enough to get 5-star waste management I would suggest you look into it. WM continually raises prices each quarter. Customer service is useless Trash can fee is a complete scam. Do not use if at all possible read more

I really wish I could give 0 stars. I canceled my service with wate management years ago because I caught them billing me every month for a for a once a quarter bill. They over billed my by more than $500 dollars and had the nerve to suspend my service for a missed payment, that is when I found out the overage. So excited whenever Tennessee trash service came to my area then WM bought them out. Somehow I knew it was going to suck and I was correct. Not only did my bill go from $72 a month to $120 almost overnight, the service went down as well. I did negotiate that rate and all was well for about 6 months. Then I missed a payment because I refuse to let them auto draft knowing their shady billing practices. Basically as a punishment for the late payment, they refused to pick up my trash for 2 straight weeks after the payment posted to my account. They said I could pay them $120 for a special pickup otherwise I would have to wait. Unfortunately, they are so big, these reviews do absolutely nothing so they can continue to do as they please without consequences. read more

They charged me an extra fee for an empty box on the top of my can. The video does it still being emptied but the automated arm. I'd love to discuss this but there's no phone number to discuss it. I get sent to a chat that suggests sending an email. I get an automated form response email every so often saying they're looking into it but the charge still went through. When I try to call, I just put on hold forever. This company is totally awful. But at least they're way over priced compared to other options. We picked them only because they offer recycling but they can't/won't provide a list of what they actually recycle. Now, a local competitor offers recycling. read more

This is the worst! Our trash can's wheel has come off 4 different times we have asked for a new can but instead they just put on a new wheel. 3 different wheels ..no new can. And again the can is on the road with no wheel. And the wheel isn't even on the ground anywere. This happens after trash pickup. Oh and you can't get anyone on the phone. I hate this business! read more

This company is a complete ripoff and should be put out of business. Continually raising their prices, while lowering the quality of their customer service. Went down to one trash can from two and they charged us $75 to pick up the second can. To make matters worse, they won't let you drop it off for free! Another greedy monopolized company full of bs read more

Would that you could give no stars. Decided to cancel my service after four years of creeping price increases. It too 65 minutes and four different people to accomplish. My thought was that they think if they hold you on the line long enough you just keep the service. The amount of typing I heard in the background was approximately the same as what it to do my dissertation. They are charging me $75 to pick up their container. An amount equal to three month's service with my new service. read more

This company deserves zero stars, if you hear anything from this review - RUN as far as you can from this company. We started service with them after our local trash company stopped servicing our neighborhood. I was in a panic trying to find a company in a hurry and WM was the first one I found. First off, it took us over 30 days to get a trash can (wait till the end to see how it makes sense now why it took so long). Our billing each month was NEVER the same, constantly changed even though my service remained the same. Fast forward to after 2 years of being fed up with billing and ridiculous flaky service we decided to switch and found a great local company. I called WM to cancel our service to which I was assured after that weeks pick up my trash can would be removed from my property. Well it has now been A MONTH, I have had to call 2-3 times per week for the last 4 weeks - been on hold EVERY call for anywhere from 10-35 MINUTES before talking to anyone. The first guy had the audacity to tell me I needed to CLEAN OUT the trash can as they don't pick up dirty trash cans . Then after that I have been told by 2 employees they would make it a priority to call me back with an update to which that never happened. I have been added in the system as a a complaint and a code red which is supposed to expedite the process to which that hasn't happened either. Makes sense now why it took so long to get a trash can when we set up service.. Worst company on all fronts I've ever dealt with, they should be ashamed and disappointed in how they treat customers & conduct business. After starting our service I was warned they were a horrible company. I should have listened. Do yourself a favor and save yourself the stress and go with literally any other trash service. read more

The most terrible experience! Not only do they keep going up on their price but it is completely impossible to get a hold of someone on the phone even with waiting hours on hold. (obviously they do this on purpose because they know everyone calling is trying to cancel after realizing how much they suck. Save your time, energy, and money and go with someone else. Waste Connections is nearly half the price. read more

They now use a one-man garbage truck with mechanical arms to lift and empty your container instead of the driver plus loader they previously had. Further back than that, they had two loading staff and a driver, so they have gradually been reducing staff (and service) while consistently increasing the monthly fee. As there are no longer any loading staff on the truck, they won't take any garbage bags (e.g. leaves or yard waste), or flattened cardboard boxes left alongside your wheeled container like they used to. This was verified by a customer support agent. All waste and recyclables must fit into their container with none of the contents lifting the lid (or they won't take it). This being the case, I'm no longer prepared to pay their ever increasing monthly fee for a much reduced service, so now we take our trash and recyclables to the nearby recycling center ourselves. This is a *free* facility for residents of our county. When I cancelled, they would not refund the $13 part month overpayment, and it took them 3 weeks and another phone call to get them to take their container away. At least they waived the $75 container retrieval fee for me. Gee thanks! It's also very difficult to get customer service from them. I would not recommend WM to anyone. read more

PSA...STAY AWAY. I HAVE HAD THIS COMPANY FOR OVER 15 YEARS. THEY WENT UP ALL THE TIME WITH so did their Service fees. Decided not to renew following this quarter. They also charge $75 to come out and pick their own can. After waiting 24 minutes on hold to talk a rude lady that hung up on me. called back waited 6 minutes to talk to a very pleasant lady that helped me cancel, but said they charge everyone the $75 to pick up the trash can. I would never return. called another place, it rang and talked to a human, set up an account in 7 minutes. soooo much cheaper and I don't get charged $5 for every extra bag of trash that's outside the can... WM...Do better read more

Horrible Customer service. Never can reach a live person. I have automatic deducted payment set up and twice they have claimed non payment. Done with this shitty expensive service. Go with 5 star. Affordable and real Live people to speak with. read more

Would give zero stars but is not an option. Service has taking a massive nosedive over the past 2 years. Pricing has almost doubled. They no longer will pick up my personal 96 gallon tote that is almost a replica of what they give. Can't cancel service online. Have been on hold be shuffled from person to person for about 1 hour. They are a total joke. Switching service to a local provider that is less than 1/2 price, will pick up my personal tote, and gives a discount to people over 50. 5 Star Waste has started servicing Knoxville since June. read more

Updating the Fran M. review of Mar. 26, 2024-- Waste Management has now hired a debt collector to harass us to pay the unfounded contract cancellation charge which it levied (by mistake presumably) on our fully paid trash collection service. read more

Predatory waste company. Buys out smaller providers and hikes up the prices. When you cancel to go to another company, they hit you with a pickup fee for the totes that aren't even theirs along with "Environment and fuel surcharges" as a final FU. Avoid at all costs. They provide less service than others and charge more. read more

wm bought out rays here in lebanon the pick up service was ok the problem started when they went to the smart trucks with the cameras i was charged $325 dollars because the trash lid was'nt shut (i have a 2yard dumpster) it took forever to talk to someone and i did get a partial refund however i have auto pay and and the extra money that came out caused me to be overdrawn (i'm 71 and social security is my only income) i then requested a wheel to be repaired instead of repairing it they brought out a plastic dumpster i had a steel one,i called in and was told they did'nt have any steel ones but to call back at a later date and request a steel one months down the road i called in and they said they had a steel one and they would bring it out the first of the week i made sure i was up every morning to make sure i did;nt miss the driver i believe it was on a wednesday here it comes i go out and it's another plastic one.i told the driver that it was suppose to be a steel one and he pulled up the order on his laptop and it clearly stated steel 2 yard dumpster he called his dispatcher and was told all they had was plastic ones i told the driver to take it back the next billing cycle i was charged $376 for a dry run again my ck'ing acct was overdrawn fro an unauthorized auto pay transaction,again it took forever to get a partial refund i can go on and on about price increases long hold times poor customer service i have to say their drivers and the actuall customer service people are ok but the way they have their business set up quite frankly sucks! i also had to sign a contract and to opt out is very expensive around $3500 (i did'nt know it was for 3 years) also do not sign up for autopay and if you pay for your bill out of your ck'ing acct they don't charge the $9.99 conveniance fee i've also been told they have a senior citizens discount,i've asked about this several times but was told they do not offer any discounts read more

Just watched the driver stop in front of mine and my neighbors trash.Get out and look in it and get in his truck and drive on. It would be appropriate to say he gets our recycle once a month when it's a weekly servic. And why did you stop and check out trash? Skipped over 3 others completely! read more

Worst company. I've used them for 18 years in Knoxville. Missed pick ups, half emptied cans. I have not had a problem with Customer Service. They have tried to do their job. Dispatch is a whole different issue. They ABSOLUTELY do not respond to supervisors orders to follow up on what they should have done the first time around and for what we pay for. I'm canceling my service. I have no time to call for a week straight for the fourth time in months to get nothing resolved. Beware!! read more

Went from being charged quarterly to monthly at TRIPLE the original contract price with zero notification. $180 for standard trash and recycling pickup PER MONTH??? Outrageous. Talked to customer service who said it was only per quarter. When I asked her to look through my invoices to see what I had been charged/paid monthly for the last three months she stammered and just said I had the option to cancel. read more

This company just screwed all of their customers changed a major policy then when you try to cancel they say they can't refund your quarterly payment. Worst customer service ever!!! I will never do business with them again the people on the phone are rude no concern for customers!!!! read more

I am not sure how they stay in business I started garbage pick up in August and out of the 6 weeks I've used they have missed 4 times DONOT USE! Long wait times on phone to call and complain . I am now in the process of looking for another company to use also I ordered a recycle Bin and it's been at least a couple of months since i heard anything Giving them a one star is really going to far. read more

I would give a negative star if it was available. The service was erratic at best and the customer service is non existent. I cancelled my service and switched companies, now they are trying to have me pay another invoice for cancelling my service with them. This company is trying to rip off anyone they can. read more

Terrible company. They missed half the can time and time again. Leaving me with half a can fill. Go to cancel and they want a $75 container removal fee! Would not refer this company to anyone. read more

Pick up was today. The trash truck stopped in front of my trash can sat there for a minute did not even extend the arm in the truck to grab my can. Then he pulled up three feet and grabbed my neighbors. Crappy service. read more

Zero stars. Terrible company. Stay away. The local waste company we used was bought by WM. They kept prices the same... for a time. Then started hiking prices. When we called to cancel we were told we had to pay a $75 cart pick up fee ($87 after taxes). When we said we never had a service contract with them and didn't agree to those charges, they said when we paid the first invoice we agreed to their terms and conditions. Even though we were never told these terms and conditions. I'm so glad another local company came to my area that cares for the customer and not the money. read more

I had Waste Management for many years and their price went up to over $400 for 3 months. After checking with my neighbor I found that he is paying less than $100 for 3 months for comparable service from another company so I cancelled with Waste Management and removed auto pay from my account and also removed my credit card number. They picked up their can and charging me $75 to do that. However now they have charged my credit card for service through the end of the year which they are no longer providing. When I attempted to call them I received a message to call during regular business hours. I was calling during regular business hours. The same thing happened when I attempted to contact them online. It seems obvious they are not wanting to talk to me. The only thing I could do was to dispute the charge with my credit card. Who do they think they are? This is just inexcusable! Do not sign up with Waste Management. read more

I am torn about writing this review. The service I received was reliable. I'm canceling my service because they are more expensive than Waste Connections in Knoxville, TN. That honestly wasn't the only issue though. I received a postcard in the mail stating my community would be filled $5 for any cardboard outside of the trash can. I don't believe that is necessary. I was concerned, so I decided to switch to Waste Connections. My problem began when I cancelled WM prior to hiring WC. I was assured that 7/11 would be my last pick up and my trash can would be removed. It was not removed. I called for the following days to question why it had not been removed. I was told, "it will be tomorrow", however, my trash can still sits outside my curb. My concern is that my new 3 month billing cycle will start on 7/28 for WM. I'm afraid I will be billed $94 at the end of July. I was assured my account was canceled, but I find this business's customer service unreliable. read more

I have tried to deal with this company since they took over Tennessee Trash (a great company btw). I never knew what my next invoice was going to be for and after spending hours (I mean hours) on hold trying to straighten things out, it would only last until the next bill. They want you to be on Autopay or pay an additional $8 for handling fees but really they just want to jack up the price and hope you don't pay attention. I cancelled the several services I was paying for in December and guess what - they are still billing me after the bins were picked up. This company is impossible to deal with and a major headache. DO NOT USE! read more

As with other, I would give them 0 stars if that was an option. It is so sad when these giant companies swallow up small companies that are doing a fantastic job at a fair price. I was with Tennessee Trash for year when the big, ugly WM bought them out, and it has been nothing but headaches. Until the last couple of weeks, they emptied my bin and took anything else I put in bags (like yard waste) on the curb next to it. Now, they got a new truck that just has a driver - putting someone else out of a job - and will ONLY dump what is in the container! On top of that, my invoice for the next quarter came with a 15% increase in price - thus I am paying more, but getting less! I guess they have to pay for that fancy new truck some way - and that is on the backs of their customers. Then, today the new guy with his fancy new truck just dumped half of my container and left the rest in - I guess that the driver doesn't even know how to use the new equipment - or doesn't care about doing a good job, which is probably more likely. One other thing to note - you really have to dig through the internet to get a phone number to call, and then wait on hold a loooong time. Guess it's time to shop around and find a new trash company that has competent, caring drivers and good customer service. My recommendation for everyone is to stay away from Waste Management! read more

Payment went up every 3 months but service was missed half the time. We canceled because of high prices, bad service, and policy changes. After we canceled they continued to send bills and never came and picked up our Trash can. We have called 4 times and we are on the 7th week with perpetual trash sitting in front of our house. I have called another trash company and scheduled a bulk pickup of the trash can to get it out of our yard. Worst ran company! 1 star is way too generous read more