I didn't have the tool to adjust the straps on a couple of watches. The staff were extremely…read morehelpful and pleasant and adjusted the straps on both of my watches there and then and without charge. I highly recommend them and I'll be back when I need my watches servicing.

Was having a problem with my old Omega where I couldn't set the minutes. Thinking it was a small…read moreproblem with the crown, I took the back off and couldn't get it back on. Saw the reviews about these guys, so went in (a bit sheepish) and explained my problem. 5 minutes later I walked out with a functioning watch, with the back reattached and me educated as to how to set my watch minutes. Total cost: £0.00! Yep, no charge. I have a few decent watches that will now be getting their servicing done here. Great customer service.

Nice man and nice and quick service :) If for battery…read morereplacement, just bring some cash.

A really great place. This is a family run business and I have been here since before they moved to…read moreWest Hampstead (they were in Kilburn before). The work done is immaculate. They are very honest and fair with their prices. I would highly recommend for any watch related problems, jewellery or clocks. Much better than chain stores or expensive jewellers.

I felt a bit uncomfortable leaving this place and it's stayed with me a while. All I needed was a…read morelink put back into my watch strap - a job that takes under a minute. Normally it's the kind of thing a place does for free, but I would have been happy to pay a nominal pound or two. Unfortunately the elderly gentleman here asked me for £5 and then went on a rant about his rent when I questioned it. No doubt the work was done efficiently, but I was weirded out about how I was treated by him. The spot is really old and run-down too, so I wouldn't return - but I do respect that he has the right to run his business the way he wants to.

On my visit to London back before the pandemic...i visited during a time when there was a little…read morebit of a heat wave...I guess usually Europe isn't usually hot like I'm used to in Los Angeles so a lot of places don't have Air conditioning...luckily in this warm day this watch shop does have AC so it was even more inviting The people are friendly but they didn't seem as attentive...maybe because my bf and I look younger and we were dressed very casually? Anyways...bf was looking around for a specific strap for his watch I guess he found through their website.. They had lots of different brands of watches...I'm not a big watch person so I'm kind of going off what my bf said and he thoroughly liked the store He said he would recommend the place And as a side note...first world problems...but they didn't offer any water or anything like other watch stores we've visited before lol but that wouldn't deter us from visiting again if ever back

I have wanted a stainless, white faced Rolex Daytona for years…read more Like everyone else, I could never find one. Well, one that wasn't used or selling at a massive premium (50%) to Rolex MSRP, which is never a good feeling, so I always declined. Until one Monday afternoon my wife and I walked past the Wempe Boutique on Bond Street and just for a laugh, thought we'd take our chances and asked a question that usually elicits nothing from the person behind the counter but a smile or sarcastic remark. Except today we got a 'Let me see...' and with that, my hopes up. Then this smiling german man walks in our direction with a white face stainless, on a felt tray, a day from the factory and tells me (with a smirk on his face) that they cannot sell for more than Rolex MSRP, and that with my passport, I will also get 20% VAT back on it when I fly home to the US. My credit card practically bounced off the counter. From fitting my wrist to explaining service, even automatically calculating and filing my VAT refund in advance - the service, style and overall experience we had at Wempe was just what you expect from a legendary jeweler on Old Bond Street in Mayfair. They also seem to get strong Rolex allocation, so if you are looking for a rare or hard to find new Rolex model, this should be a good place to start. Danke.

Such experienced & knowledgeable guys and love the family business - felt like they adopted me!…read more Picked up a gorgeous white ceramic skeleton watch while they sized my other. Worth a stop

Took a ladies Rolex watch 2015 into them for glass repair an service, told me they would put…read moreoriginal glass in. After receiving it back watch stopped working, sent into Rolex they advised damage was done an fake glass was put in. Contacted Harry's watches asked them what they did, confirmed glass was purchased from eBay rather than a legitimate Rolex parts provider. HIGHLY AVOID! started legal proceedings for damages.

Wow what a find, such a delightful company to deal with. I was recommended by a friend…read more The place is a treasure trove of jewellery new and old and an amazing collection of clocks and watches for sale, I could have spent a fortune in there. lucky I had my wife with me, to stop me from spending to much in there. hopefully next time I'll leave her at home.

Very helpful and knowledgeable. So glad to have found them and they have the skills, fixed my…read morelinks. Definiotely go again.

Thanks for doing our Seth Thomas clock service. it works lovely now and very happy with the service…read moreoverall

I would not even give this man a single star as in my opinion, he is dishonest and ripped me off…read morebig time! I sent two clocks to him which he charged me over £1,400 each to clean and overhaul. I had a problem with the clock and the man asked for extra money for work that should have been under guarantee. I sent plenty of emails questioning this and it fell on deaf ears. He comes across as very pompous, arrogant and makes for very uncomfortable dealings. I found him extremely obsequious. He proved to be dishonest by over charging me for a job that I later found out should have cost only £400 a clock! Avoid at all costs

Just received an amazing gold, white-enamel, hair painting Georgian mourning ring from Olly and…read moreMatt. It is AMAZING. They were wonderful to work with and I am very pleased with my beautiful new ring--good value, fast shipping, communicative sellers. THANK YOU--I will be back!