It's by far the best swimming facilities for Kids ,my son…read morelearned how to swim here,he progressed a lot,,i highly recommend Felix to all the parents who wants their kids to learn how to swim properly.Their swimming teaching technique is very effective for the kids and they learn while having fun.Thank you for the great experience for my son Adriano.

My son was comfortable with the instructors, but the guy who runs it is extremely rude. My family…read moredid not feel welcome, and after the first fall session, I never received any feedback about my son's progress. When I asked for information, I was treated very rudely. I will not be signing my son up for any more sessions.

Beautiful, clean and professional facility. The staff is wonderful. All well trained, accommodating…read moreand friendly. It isn't huge as a community centre but that's what makes it great, cozy and comfortable. Our children have been attending this school since the day they have opened! and have always been happy with this facility. They even helped get our youngest who hated and feared pool water when he first started at the age of 3, become a very strong and happy swimmer! During covid they went above and beyond to accommodate all families, strict rules in place with private change rooms and TRUE full sanitation of the whole facility in between classes! The owner and management are extremely friendly and professional at all times. Our children have learned so much and have accelerated beyond their friends who go to other nearby schools and community centres. The pool is a true salt water! It does have chlorine in it, as any salt water (public pool would) as this meets with accordance of the city of Vaughan Bi-law. We also have a salt water pool at home, and are encouraged to add a certain percentage of chlorine as this is not open ocean water, to kill germs and keep it hygienic. We love and recommend this school to all our friends and family.

STAY AWAY unless you want your children swimming in chlorine…read more I really wish I could give this place zero star. My parents signed up for a 1 month membership since my mom has really sensitive skin and was looking for a salt water pool. They told her theres no chlorine in the water. A few days in, her skin was crazy dry, peeling, and even the color of her swim suit has faded because of the high amounts of chlorine they dump in their water. This definitely raises some health and safety concerns. All this isn't why I want to give this place zero stars. It's because they are dishonest and have terrible service. The manager is extremely snooty and rude. She treats other as though they are beneath her. I has called in on behalf of my parents and Oscar who works there told me my parents could just come in and could get a refund for the remaining days on their membership. When they did, the manager changed her mind and told them they now couldn't. WHAT ON EARTH?! Not only does she have a bad attitude but to top it all off, provides awful customer service. Tip- don't just change your mind about giving a refund when you said your would. It's unprofessional and unacceptable. Please please STAY AWAY from this place. UPDATE: So I guess they change their mind and they call my parents back to come get their refund and when my parents get to the pool, they said that there's NO refund.This happened twice. What kind of messed up games are you guys playing on elderly people? This is wrong. .

Professional and clean establishment, Professional and…read moretalented trainers, a kittle pricy, but you pay for the quality that you get. Highly recommended for summer and fall programs, available all year long. Amanda is one of the trainers and she is just GREAT

This swim school traumatized my kid. One of their so called "best instructors" took my kid and…read morethrew them into the pool without their consent and without telling them what they were doing. My kid has since not been able to go to any swim lessons without the fear of being drowned by an instructor. A life saving skill turned into one of their greatest fears because of this establishment. They did not take my family's complaint seriously and blamed this incident as "the instructors method of teaching". Very dissapointed.

This is the best investment I made in developing my kid's swimming skills! Niko is accommodating,…read moreflexible and easy to work with. Joanne is an amazing instructor!!! She is kind, patient and great with kids! She cares about their development and ensured that they were learning good swimming techniques. Joanne had them swimming the entire session and I cannot get over how much my girls swimming skills developed after only a few sessions with Joanne. This was the best money I spent this summer and can't wait to rebook again for next summer!

I love that this pool is large. The facility is very pleasant and well kept. The instructors here…read morework hard, and I can see they try hard to develop their student's swimming abilities. I can see the supervisors and instructors are all well trained and enjoy working with children. It is a pleasure to see.

Best swim school ever! My daughter was stuck on level 4 in other school for 4 times in a row. My…read morefrustration and her insecurity and damaged self-esteem was easily forgotten as soon as we started our swim lessons at Felix's Swim School. Thank you very much Marina, Jacob, Ali and rest of your amazing staff. Highly recommended.

My son was in private and group lessons from the time he was 1.5 until he was 2.5. His water skills…read moreare incredibly impressive now and strangers comment on how he's not afraid and doing so well! I'm extremely impressed with his progress. Bonnie and the administrative staff were excellent communicators and together we navigated through Covid times. They clearly care about the students and are well prepared to effectively instruct - I'm sure the owners wouldn't have it any other way! Thank you to Bonnie and her staff for making this such a great experience and providing a solid foundation. My son keeps asking for Bonnie and would still be working with her had we not moved too far away.

Totally agree with Steve B. and Wendy C. from the other yelp review thread for this place…read more We signed up right before the pandemic started. They were quick to invoice and re-register you, but then they wouldn't let you book your make up sessions because they signed up a fresh crop and took all the spots. We had our 3 signed up, they had lessons on the same night but only 1 teacher, so they each got a bout 10 minutes every session. Very little communication on progress, on next steps, on areas to focus. Often had different teachers so it was hard to establish any kind of rapport. I was told to email every Monday to check on spots for make-ups, but rarely got an email back. But they sure as heck didn't hesitate to try and sign us up for the next term. Even though we had a balance of make-ups still owed. The owner is a bit rough around the edges in terms of customer service and communication. It's run like a cup cake stand. Also, pretty sure Karen K. in the reviews works there FYI. Steer Clear!

My daughter has been going to Swim Time for about 1 years and a bit, and specifically has juat…read morestarted at the Thornhill location. The staff here are very friendly, caring and attentive, and keep you updated on your child's progress, providing helpful feedback on how they can improve. We have tried other swim schools, but we really enjoy the atmosphere and welcoming environment at Swim Time! Plus, our Son learned here as well and earned his Bronze Cross and Medallion. Amazing swim school!

I have had 3 kids over a decade apart attend swimming lessons. The staff is friendly, easy to deal…read morewith and the instructors are phenomenal. I love that they have been in business for so long and there are staff have been there for years! The pool, pool area and change rooms are always clean. Highly recommend any of their many locations!

I like this pool. They're very flexible with rebooking and cancellations…read more One thing is that they shouldn't put tall kids in the baby pool. Hurts their knees when jumping in.

Really great swim school. Coaches are in the water and really focus on technique. I have been to…read moreother swim schools and nothing comes even close to the quality of instruction here. Facilities are clean and the owners care about their customers. I highly recommend this school