Good psychiatrist, lodge was good, inn was outdated, food was bad, groups sucked, Matt was awesome,…read moreCarissa and Terri were great, Alex was the devil, Bryan the patient was creepy and was stalking and praying on vulnerable women. Overall a good community. A lot of crazy people and weird men trying to hook up with women. Staff was good for the most part. Food was awful gained 20 pounds but the psychiatrists got the meds 100% right. On call therapists were a godsend. Groups were totally mismanaged and awful.

I highly recommend Watergap Wellness. The therapists are THE BEST in the country. I've been to…read moreseveral different rehabs and none of them hold a candle to this one. The facilitators are professional and well educated. Often times when we end up in rehab, we feel like we have no choice to be there but this rehab got rid of this illusion for me. They gave us plenty of options from what group we wanted to be in at the hour to which tea we wanted to drink (there's so much tea.) You will meet all different types of people here, from all over the country. This part of your journey you will not be alone in. The rooms are nice and the food is awesome. Flat screen TV in every room (with Roku !!) I truly believe God is doing some work at Watergap. Everything is so well thought out.

Very great Hospitality and they care Joseph is a excellent…read moreNurse ! Sincerely Marie Llorca

Walked into the ER, and by the time I was checked in, I was taken by a nurse right to a bed ( while…read moreothered were still waiting to be seen, in waiting room) I saw a doctor within 15 minutes , had an IV hooked up to me, medication given to me and testing done with in a hour, the Doctor was very professional and explained all my results and stated I needed to be admitted, I was moved to the 2nd floor, and I can't say enough about the nurses, Doctor and the teams on that floor. I was admitted for 4 nights 5 days. Any questions I had, were answered at anytime, the team was very knowledgeable and professional and seemed to actually really care how I was feeling. It's not the place anyone wants to go or be at, but they did their best to make me feel comfortable. Keep up the great work.

At first I struggled with simply making an appointment. You can't talk to anyone when you call…read moreexcept their answering service, and you may or may not get a call back. Was ghosted by my first therapist who was actually helping me. The second one had no record of any diagnosis from my first therapist. Talked to the doctor and he tried taking away medications that have been working to give me something different entirely, saying I never should have been given the first ones to begin with. He said the first person to diagnose me and give me meds was "only a PA" so what would she know, right? Maybe don't hire people if you don't feel they are competent enough to diagnose & prescribe medications then? He did not listen to anything I said nor care that they were helping. Nor did he leave any record of that conversation for therapist #2. They seem terribly disorganized. I can see now why the first therapist quit. They were sure to bill my insurance $130 for my 20 minute extremely helpful chat with that doctor. So now I'm back to square one with no help. Thanks Best!

They have confidential and courteous service. The staff is sensitive to client needs. The counselor…read moreis an expert in her field with years of service. They are professionals and have knowledge of the court system as well as other community programs.

My family had an extremely disturbing experience at this facility, to the point that we filed a…read morecomplaint with the Pennsylvania Department of Health. If I could give zero stars I would. My mother, who suffers from MS, COPD, and end-stage coronary heart disease, was sent here for rehabilitation and stayed for only one night due to the level of neglect she experienced. During her first night, I was on the phone with her when she began having significant difficulty breathing. While I remained on the phone, she repeatedly pressed the call button for assistance, but no staff member responded. She then began calling out for help multiple times and was still ignored. I personally attempted to contact the nurses' station and spent over an hour repeatedly calling with no answer. The facility's phones also appear to shut off after a certain hour, making it nearly impossible to reach anyone in an emergency situation. As my mother's condition worsened, she became terrified and believed she was going to die. All I could hear over the phone was her crying out for help while no one came to assist her. Ultimately, my mother had to call an ambulance herself. When EMS arrived, staff allegedly attempted to prevent them from entering and dismissed my mother's medical distress as though she was overreacting. After being transported to the hospital, doctors discovered she had a massive fluid buildup around her heart, which was causing her severe breathing difficulties. Had she not advocated for herself and called 911, the outcome could have been tragic. Based on our experience, this facility demonstrated a shocking lack of urgency, compassion, and medical responsiveness toward a critically ill patient. Families considering this facility should thoroughly research and proceed with caution. The staff's negligence and incompetence nearly resulted in my mother losing her life.

My mother was admitted to Whitestone after a weeklong stay at St. Luke's Hospital. As previously…read morementioned, the staff is overworked. However, the staff treated my mother with care and looked after her needs. They dressed her in the morning, brought her ice and water, brought her meals to the room (by request), and were always friendly doing so. If I asked them to look in on her, overnight, they agreed enthusiastically. Meds were distributed at the appropriate times. Physical Therapy was daily or twice daily. The therapists were friendly, encouraging, and thorough. There were daily events, such as bingo, 'bowling,' and music events. Food was mediocre at best. This is the one area that can easily use improvement. As also mentioned, my mother's hearing aids disappeared, and only one re-appeared a few days later (UPDATE: One month later I received a call that the hearing aid was found. Thank You Dana!). My mother received a nice blanket, as a Christmas gift, from Whitestone. After a 13-day stay, release was on New Years Eve day. There *was* a slight mix up, as it seems the folks on duty weren't expecting her release. But, after a short wait, and some calls, we moved on. Whitestone arranged for my mother's continued, at home, physical therapy, and have checked in on her progress. Hats off to the employees here. It's a thankless job. They do it. In these type situations, it's easy to find things to criticize. Whitestone impressed me, when I was expecting very little. Thanks to you all!

Amazing quality of care from ALL staff members in each department! My personal opinion. They're…read moreVERY over worked, HIGHLY under appreciated, ABSOLUTELY not paid fair value WHAT SO EVER. Some of these reviews kind of make me ill. I was treated with immense respect and complete compassion and never once spoken down to by anybody except maybe another client who might have had some type of jailhouse mentality probably one of the people on here bitching about the food or the plastic pillows because I forgot rehab was supposed to be a five-star Resort . The next time you're looking for luxury Maybe try not to shoot heroin or not show up to a family event drunk? Or try passages right? It wasn't supposed to be fun it's recovery and I also had a pretty good time there maybe it's the people and the attitude I don't know .

i came to this place after i got addicted to fent for the first time at 17. first off, atleast when…read morei was there THEY HAVE 0 AC, and for a bunch of withdrawing patients that's unacceptable. 2nd i witnessed so many people get their things back from here and certain things just randomly disappeared without a trace. the environment and workers are just all around shitty! i thankfully am a year clean today but that was all cause of me, this rehab is foul and the only thing i got out of it was meds! you'll find a better place, it sucks but if you have no options it's a rehab.

Embark at the Poconos saved my daughter's life…read more After months and months of other programs (inpatient stays, PHP's, IOP, outpatient therapy...), with several ER visits and two attempts to take her own life, the team in the Poconos was able to reach into her heart and mind, past all the darkness and fear and lies she was telling herself to get her to see a sliver of the light and realize she WAS loved and WAS lovable. Her Dad and I and many other therapists tried to tell her and show her these things, but the combination of the house environment (the structure), the team members and the approach at Embark was what she needed to feel safe enough to open up. And when those flood gates opened, we all went on a ride to dark places but we needed to, and she was in a safe place to do so, mentally and physically. At the house, there were strict rules about sleep times, daily hygiene, chores, meal times, phone calls home, healthy food options, and school time, on top of the individual and family therapy. Therapy will look different for every child and family, but know that the staff is highly trained, approachable, compassionate, and will enforce a safe environment for all during sessions. outings were a fun way to reward the girls for their hard work. Medications were handled by a wonderful medical staff in a safe and consistent manner. Meals were prepared by an in-house chef. Life coaches monitored and supervised for everyone's safety. Expectations were clearly set upon arrival and consequences were upheld as needed. In addition to the Embark team counseling your child, they bring the family into therapy. Even after your child leaves the house, you have contact with the team and they do all they can to smoothly transition you into your next treatment program, whatever that may be. As past or current parents of children at Embark, we also get to meet virtually twice each month for a Parent Support Group. There is a community of families being beaten down by mental illness right now in our world, and most of the members are in hiding, ashamed and with no idea how to get help. THIS is one way to get help for your child and your family. You are not alone, you are loved, your are worthy, and IT'S NOT YOUR FAULT. Take that step. Trust. Heal. My full review is at the embark white haven facebook page.

being here there was no support, i was there because i was hurting, embark at the poconos did…read morenothing but put me in deeper into the deep hole i was in. i was left in my bed all day sobbing carving into my arms, by myself. there were knifes in the kitchen in a drawer that just happened to be unlocked. children there were capable of getting scissors, staples from under the beds, there was easy access for these kids to hurt themselves, were not aloud to eat if you were hungry if it wasn't set meal times, kids are there for eating disorders, encourage wanting to eat?.. there was a creepy staff member who would call the kids names like "mama", "ma" and be touchy.. weird. that staff member also came in to work in the mornings clearly high several times, all the kids were aware. from being there all i noticed were people clearly getting worse. it was the saddest thing. nothing could be more traumatic than my experience at the poconos.