I absolutely love this place. My apartment is beautiful, the building and parking is secure and…read morethe location is great. I can walk my dog to though Capitol Park or straight to the river walk. It's a quieter location for downtown. Maintenance is prompt but probably my favorite part is the customer service. They are quick to respond and handle everything when I need it. I definitely recommend.

Too Long Didn't Read: Flies in the drains, fridge/freezer year round, dirty carpet and windows,…read more"gated community", dirty gym Most 5 star reviews are very generic so hope this helps. I lived here from about mid October 2021 to April 2022. The apartment was very nice spacious and dog friendly! I never had any serious troubles while living here but there were a few things that put a bad taste in my mouth while I lived there. When I first moved in the apartment was fairly clean, the carpet in the bedroom was not shampooed before my move in date. When I took the "tour" of the apartment I looked inside of the fridge and noticed that there were tons of dead fruit flies in the bottom of the freezer as well as the fridge. I assumed it would be cleaned out before I moved in, I assumed wrong obviously. I told the staff of the issue and they called their pest control guy and said he would be there next week, he never showed. I called two or three more times and he still never showed. I told them that the bugs were getting worse and were also flying around my sink and in the kitchen. The staff told "Yea we all just kind of deal with it." I advised the staff of the situation and they had someone come out and clean the carpet the next few days. I spoke to the lady that was going to clean my apartment and told her that the oven and window sills were covered in some type of black dust/dirt. I came back the next day and the oven and window sills were still the same, so I just cleaned them myself. No biggie. They claim to be a gated community but there was always one gate left open at all times during the day. There were multiple cars that were broken into while I was living there. Not saying that was the cause but definitely didn't make it any harder. As far as the amenities, the gym was nice but dirty pretty much every time I went, the weights would leave rust marks on your hands. I left a paper towel under one of the weights and it stayed there for over four weeks, so I'm sure they don't clean it regularly. Never used the pool but the seating by the pool looked pretty ragged. Besides these few things its not a bad place to stay...

Each time I called to discuss something with office staff, the customer service is horrid…read more Professionalism is lacking. We will not be renewing our contract with them. The apartment was dirty upon move-in. Roommate match-up was not considered. Pests in the apartment, complained several times and nothing was done. Being close to campus is a perk; however, it all rolls back to the customer service and the lack of professionalism. I'm baffled that they are able to hold a job with how they talk to people.

The Wi-Fi here SUCKS. Keep this in mind. I am constantly using my hotspot to watch TV, do homework,…read moreor literally anything else. If being able to peacefully use electronics is important to you, don't live here. Emails are constantly getting sent out to apologize, but the solution never lasts more than 48 hours.

Horrible experience. Wish I could give zero stars. WiFi goes out constantly to the point where I…read morehave to submit classwork on my hotspot. They say it is "student living" yet when I asked for a 6 month lease in May because I graduate in December they denied me and made me do a full lease. So now I am paying for an apartment I don't even live in for the next six months. Elevator is always broken to the point where we have to use the stairs for five months on end. Do not get me started on the roaches that I see at least twice a week and my roommates and I keep a clean apartment. DO NOT STAY AT THIS APARTMENT. I am so glad I am not there anymore. Rent is almost 150 more dollars than they say that it is originally.

Nolan did everything and MORE !! He literally made our tour so much easier and faster. He did…read moreamazing and I'm so happy we got Nolan as our guide , so ready to get this apartment !

Traveled from out of town with my son to visit as he's looking to find a place for the upcoming…read moreschool year, can't praise the Preserve team enough! The leasing agents were knowledgeable and friendly and amenities and model were nice as well. Top tier staff and definitely at the top of the list for my son.

Racist management. AI customer support (Remi). Utility charge hikes nearing and surpassing more…read moretha. Half the near $700 rent even in months people are away from home. T&C asking you to waive all imaginable rights before each monthly payment. You are not a person, you are a product to be squeezed for funding. Please, choose better for yourself. I beg you.

Infestation of roaches!! Our experience at this apartment complex was beyond unacceptable. We…read morearrived with plans to move in, only to discover that the unit was completely infested with roaches. Not just a few here but these were crawling in the walls, kitchen, and bathroom. It was clearly uninhabitable. Despite the severity of the infestation, we were told that pest control wouldn't be available until next Monday....it was Wednesday when we arrived. That's almost a full week of being expected to live in unsafe, unsanitary conditions. Bombs and over-the-counter sprays won't fix an infestation this deep and they claim it would help... To make matters worse, we were told there would be no hotel accommodations offered, and that our only option was to split up from our roommates and temporarily stay in different units...completely disrupting our move in plans and adding even more stress. And the worst part? They had already taken our money. This place is part of a student housing system that feels like a scam designed so that once they've got your payment, they've got the upper hand. If you have a problem, their "solution" is hey "too bad" or pay a lease breaking fee if you want out. That's completely unacceptable. We wasted our time, energy, and money traveling here, only to be met with a situation that should have been addressed long before any tenants were scheduled to move in. This level of unpreparedness and lack of basic livability is completely unacceptable. If you value your health, time, or sanity look elsewhere!!

Very nice. Out of the way. And Quiet. The pool is really nice and there are many fun eventsread more

The Cottages at Lake Tamaha is a good place to stay for your college journey. As from the reviews…read moreit appears to have a reputation but staying here over a year I've had nothing but a good experience. My place was clean and there was nothing out of the ordinary other than some paint imperfections from a rapid repaint from the previous owners. Other than that, great place and cheap (you get what you pay for). Crimson Ride has a rotating bus every 30 minutes, so you don't even need to drive to campus if you don't want to! The only real frustration I would have to say is that they're pretty inconsistent at the front office because they have so many rotating employees that often when you make a call and then are told to call back later you end up getting someone entirely different that has taken their place and unless the original person wrote a note down for the new person you have to start over again.

I lived at Riverbend for 2 years and absolutely loved it! The kind, quiet community has a beautiful…read morecourtyard and pool. Not to mention the landlord is great at his job and helped me through the few issues I did have (AC went out and it was fixed that same day). It was the perfect place to live through my graduate program at UA.

Royal Hills is seriously the best thing about Tuscaloosa. I cannot say enough good things about the…read moremanagement, and that is so rare to find in any apartment complex. Kathy (manager) and Ken (maintenance) are incredible and ALWAYS respond quickly to our needs. Kathy and Ken are both so down to earth. Kathy cares so much about her renters, and Ken comes to our apartment to fix any problem within 30 minutes of us calling the office. Royal Hills is truly the best place to live in Tuscaloosa - great price for rent and incredible management. In addition, the scenery is so nice with all the trees, the real wood burning fireplace is so nice in winter, and the apartment is located very close to the Tuscaloosa River Walk and anything you'd need on McFarland Blvd. very close to multiple grocery stores as well as the University of Alabama. I am SO sad that I'll have to be moving soon due to an upcoming job because I know I will never find such great apartment management and value for rent anywhere else. I truly have no complaints. My family loves it here. Simply put - great management, great location, great value.

So disgusting. Halls are never clean. Mold!!! Awful front desk people!!! When I first toured my…read morefreshman year of college, a resident of the complex screamed "DO NOT LIVE HERE!!" and I thought they were kidding/crazy, but after living here, I would scream at ANYONE even thinking about living here to not even consider this place an option.

I have two boys who live at HERE, and based on their experience so far, they are really enjoying…read moreit, especially the location, which is super convenient to campus and everything around Tuscaloosa. We recently had an issue come up, and I just wanted to say how much we appreciate the way management handled it. They were understanding, fair, and willing to work with us to find a reasonable resolution. It's clear they care about their residents and are willing to listen when concerns are brought to them respectfully. Thank you for turning a stressful situation into a positive experience, we truly appreciate it!

This place has gotten so much worse. The washers are smelly (and probably moldy), The soundproofing…read moreis terrible. The pool closes at 7pm, which is way too early. I believe they reduced the number of guests you can bring in as well. The gates are normally broken. Additionally, the pool and hot tub are broken, and I've seen no progress on pool maintenance aside from one single day of work about 2 weeks ago. These amenities have been closed since March 5th (they said they would be fixed by March 15th). They also had the audacity to increase rent as well. They are also doing maintenance on the study rooms as well. I have not seen any work done on these study rooms aside from a bit of construction for about 3 or 4 days around a month ago (no progress since then). There was an incident where a non resident discharged a firearm in the parking lot last October. I heard there was another similar incident last Spring. I know there is also a bit of a cockroach issue, but it's not bad in comparison to the issues above. I've also heard rumors of rats, but I cannot confirm this. Though I have seen quite a few stray cats around here. Additionally, the thermostat is programmed to be only on hot, cold, or off. This gets pretty annoying when there is a large temperature change (especially during the night, going from a warm front to a cold front for example). Additionally, all of the stairwells are gross, dirty, and stained. I also heard that the trash service comes left frequently compared to last year. The top of my my stove is not level either, so whenever I cook something, the oil on my frying pan always pools on one side. There are 4 benefits of living here. A great 24/7 gym, a bus to campus, your own bathroom, and a roof that doesn't leak.

I lived at Lark in the Woods for several years. The apartment complex is deceivingly appealing from…read morethe outside. Inside they are spacious and apparently well cared for. DO NOT LET THIS FOOL YOU!!!!!!!! The management is terrible. The service is unresponsive and when they finally do show up the problem is seldom recified permanently. Their business paractices are questionable at best and unfair at a minimum. They charge for incremental fees with no justification other than their word and if you do not pay threaten to send it to collections without any desire to accomodate disputes. I would find a different place to live to avoid potential frustrations.