Racist management. AI customer support (Remi). Utility charge hikes nearing and surpassing more tha. Half the near $700 rent even in months people are away from home. T&C asking you to waive all imaginable rights before each monthly payment. You are not a person, you are a product to be squeezed for funding. Please, choose better for yourself. I beg you. read more

Infestation of roaches!! Our experience at this apartment complex was beyond unacceptable. We arrived with plans to move in, only to discover that the unit was completely infested with roaches. Not just a few here but these were crawling in the walls, kitchen, and bathroom. It was clearly uninhabitable. Despite the severity of the infestation, we were told that pest control wouldn't be available until next Monday....it was Wednesday when we arrived. That's almost a full week of being expected to live in unsafe, unsanitary conditions. Bombs and over-the-counter sprays won't fix an infestation this deep and they claim it would help... To make matters worse, we were told there would be no hotel accommodations offered, and that our only option was to split up from our roommates and temporarily stay in different units...completely disrupting our move in plans and adding even more stress. And the worst part? They had already taken our money. This place is part of a student housing system that feels like a scam designed so that once they've got your payment, they've got the upper hand. If you have a problem, their "solution" is hey "too bad" or pay a lease breaking fee if you want out. That's completely unacceptable. We wasted our time, energy, and money traveling here, only to be met with a situation that should have been addressed long before any tenants were scheduled to move in. This level of unpreparedness and lack of basic livability is completely unacceptable. If you value your health, time, or sanity look elsewhere!! read more

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Jenn Bridges horrible disrespectful rude not understanding doesn't communicate well! They get you In trap you and work with you in no way! Apartments are nasty they don't come fix anything mold everywhere disgusting outside. They let the kids make decisions that you are responsible for I have never in my 40years worked with anyone like this. I'm a friendly person never been confrontational I could never get a phone call just back went back and forth through email and I have asked many time. I treat people how I want to be treated and I hope she gets treated how she treats people! Please put them out of business the Scion group for redpoint does not represent well especially with her in the office it pays to be nice to people! read more

I have been a resident at Redpoint for almost two years, and unfortunately, my experience has been quite challenging. During my first year, two of my flatmates had severe conflicts, which caused me significant anxiety. As a result, I had to move to a different apartment and incurred a $200 fee for the transfer. In my new apartment, my three roommates, who were friends, pressured me to move out so they could bring in another friend. Despite expressing my refusal multiple times, they continued to insist, making me feel forced to leave. I had already signed the lease for the next year but was compelled to sublease, which cost me an additional $400--a fee I have not encountered in other student apartments. In both instances, I was not the cause of the issues but ended up bearing the consequences. These experiences have left me very anxious about future living situations. After these two negative experiences, I doubt if I will ever return to Red Point. read more

Worst apartment complex ever. They had fleas when we moved in, previous owners had dogs which tore the couch the couch up. Because we don't have pictures of the couch we have to pay $800 for it when we already know redpoint has it on file. They put random charges and your account, if you don't pay attention you won't get your money back. I would not live here again and if you're thinking about it, DONT. Seriously. read more

Despite other bad reviews , I have lived here for a year and have not a single complaint . My apartment was decently clean upon moving in and anytime I have any issue with maintenance, it's typically fixed within a few hours . Great location , fast acting , nice staff for the most part, . I've toured probably 7 different complexes in town and these apartments are nice, nicer than a lot of the other complexes I've seen, and this also comes with lots of outdoor space . I plan on living here for 3 more years , don't let bad reviews scare you away ! read more

Complete absurdity!!! I have talked to the manager whom did nothing about the issues I've addressed here!!! Please run!!! I'll spread this truth until something is done. A $400 bill for using the toilet is crazy. When I reached out to management four times about the carpet when the apartment flooded you did nothing now you want me to replace it. No sir!!! Also my son went without power to his apartment for a week while you said you had to get a certified electrician he had extension cords running from his room... totally unsafe. Please save your money and run read more

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My daughter moved into Redpoint in 2018 and experienced several problems in a 2 bedroom flat. The problems were always addressed by an immediate response from the office and was always resolved in a timely manner. One problem became a big issue and jennifer arranged to have my daughter moved to a different complex while honoring her request with new appliances etc. The 2 B/R townhome was very nice and spacious. My daughter and her roommate really Love living there. Sometimes things are unforeseen and don't happen the way we plan. January 2022 My daughter had to leave Tuscaloosa and move back home for personal reasons. Of course her lease was not up and and a new lease was signed for 2022-23. We were in a Jam but communicated all issues with the Property Manager, Jennifer Bridges. As time went on, With jennifer's assistance the existing Lease was taken care of by way of subleasing. We communicated reasons for leaving and the 2nd Lease was taken care of. This was not easy but Jennifer played a huge factor in steps needed to accommodate My daughter and RedPoint. Thank you Jennifer Bridges for being the personable, caring and understanding General Manager you are. Your personal time spent to resolve this matter by phone calls, meeting with your staff and your time spent responding to numerous of emails did not go unnoticed. You could have turned away and not listen and treated us as a number/tenant with a lease to carry out, but You didn't and we are appreciative. I definitely recommend RedPoint for student living in T-Town not only for luxury living but for a professional staff that will be available for issues that arise when your son/daughter is home away from home. As a parent the immediate response to issues created a long lasting PROFESSIONAL impression that will last a lifetime. Roll Tide and Thank You Jennifer Bridges for Caring. The Staff is not too bad either. Shout out to Samson and Joy:-) Sincerely, Theresa Williams read more

do not live here i repeat do not live here! unless you want stressed wondering why yo money being played with or why you got bugs in yo house.... management is horrible manager walking out of simple conversations of situations that can be easily handled.... save your money you would do better living in your car. read more

This apartment complex is not a good place for students to live. Management doesn't take issues seriously and doesn't have any kind of sense of urgency with resolving issues or following up on them. I pay $600 a month and we've had flooding and mold issues that still haven't been resolved (since October 26th, 2019) despite being told by a maintenance worker on the 26th that, "someone will be out Monday." It flooded a second time February 10th, 2020 and when the second maintenance guy showed up, he said "nothing was on the books from October, but we'll bring out a dehumidifier and send someone out to seal up the front wall when it stops raining." After 15 days I went to the office to follow up (February 25th) and I was told "the work request was pending a contractor, we will call or email you end of the day and update you. It's now Friday and still no update or work done. We also have had cockroaches and it took a parent calling (despite 3 maintenance requests stating the bug problem with pictures attached. The property manager told my Dad "we weren't aware of the issue." They're marketing a new name, team, and like they're doing a bunch to be different, other than security and painting their staff offices, that's not true. Don't sign yourself or your kid here, you do not get what you pay for, and it takes forever to get things resolved. I'm usually pretty understanding and calm, but there's been zero apology, effort, or sense of urgency on Redpoint's part which is why I'm so annoyed. (Along with the fact that it's midterms week and I gotta worry every time it rains that I'm going to have to clean up more water and masking the mold smell. Really embarrassed to have had someone over and then comment on that.) Do yourself a favor and don't live here. read more

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don't waste your time, literally anywhere (ANYWHERE) would be a better place to live than here. There are so many red flags about this place. to start with, upon moving in the apartment was absolutely disgusting. they assured us before we moved in that the apartment would be "professionally cleaned." that was an absolute lie. The downstairs bedroom smelt like someone had died in there, and there were burn marks all over the bathroom counter. the carpet in all of the bedrooms had cigarette burns and dark stains, and after sending in MULTIPLE complaints they finally had someone come in to replace them. But that's just the beginning. there was, and still is, splatters of paint all over the floor, cabinets, doors, stair railing, and anywhere else you can think of. the patio door was scratched to pieces, and the furniture was peeling and cracked in many places. the front door lock is extremely iffy, and you have to sit there and try over and over again before it will lock or unlock. The water heater broke two days after moving in, and when we asked maintenance to come fix it they showed up at the apartment at 7am, woke all of us up, and then proceeded to say that a "part was coming in." long story short, we're a month away from moving out and the hot water heater still does not work. i have not had hot water for a shower all year long. In addition to this, the people that work here walk in anytime they'd like without warning. once i woke up to THREE grown men upstairs, right outside my door first thing in the morning. i was alone in the apartment. do you understand how unsafe i felt? there was not a single phone call, email, text, or posted notice to let me or my roommates know that they were coming. when i called management about it, he brushed it off and did not address the situation at all. he even said that he wasn't sure who was in there, and that they have a master key. a key to get into ANY DOOR. The only notice i've ever been given if someone is coming to the apartment is if it's an inspection. how do i find out? through their instagram stories. not an email, not a phone call, a PUBLIC INSTAGRAM STORY. it's extremely unprofessional and i have been disappointed with every interaction here. A few weeks ago both my roommates and i were out of town for several days, so i asked my partner to come to the apartment and take care of my two cats. while he was there, redpoint decided to do an inspection of the apartment building. this wasn't a problem, and he let them into the apartment to do whatever they needed to do. they asked who he was, and once he told them, they started acting all high and mighty saying things like "well you can't be here. you haven't had a background check and so you're a threat to the community." He explained to them the situation of me and my roommates being gone, and they still forced him to leave. they could care less if my two cats starved in the apartment. they claimed that my boyfriend was a "THREAT TO THE COMMUNITY", yet there have been multiple people doing drugs, drinking and then driving away, etc. and let's not forget about the rapist they let live there who got arrested a few weeks ago. what about those people? did you do a background check on THEM to make sure they weren't a threat?? clearly not. they don't care who comes in as long as they're paying the rent fees. all they want is the money. they don't care about safety whatsoever. Let's not forget about the fights in the parking lot, shootings every weekend, and the extremely loud parties at 2am that "security" does nothing about. they don't even have a legit security system in any way. the gates to get into the apartments are always broken, and the security guards are literally just people sitting in cars with a little flashing light at the front. I cannot tell you how many times i had to call the police about situations that the security at redpoint was doing nothing about. Everything about this place is a complete joke. I will never be back and i will never recommend this apartment complex to anyone. it looks promising from the outside, but don't be fooled, nothing about this place is anything like they try to make it out to be. read more

this is literally the absolute worst apartment complex in tuscaloosa. if they had zero stars I'd select that ! please run they are very unprofessional. so many damages to my apartment and they tax on extra fees without fact checking where damage came from. the manager Jennifer and leonard are the absolute worst they don't care about their resident ! no help from anyone with damages to fix anything they over charged for etc. they try to take advantage of students ! read more

SO many roaches, broken appliances, paint everywhere, doors don't close without locking, broken and rusted kitchen areas, dirty

If you're looking to move here, DONT. I was moved into an apartment that was TAKEN OVER by roaches & spiders. The apartment wasn't cleaned AT ALL, i know this because the past tenants left some of their belongings & i had to clean it all up. Management will cancel your work order for no reason at all, which im guessing means they just don't want to do it. They try to charge you for EVERYTHING. Oh! Let's talk about the landscape. When you tour RedPoint Tuscaloosa, they only show you one side of the property usually the cleaner side of the property. The side to the right of the leasing office is the worst. It constantly reeks of dog poop every day. You always have to watch your step because there is dog poop everywhere. there is trash just laying around outside. It honestly looks so bad. Now let's talk about the lovely red point tenants. When they call this place "gunpoint" please listen to them. I've only been living here for five months and have almost witnessed TWO shoot outs. They just let anyone live here, including people who are not enrolled in school and a family that likes to sit outside and harass students walking home from the bus. It honestly like living on the block. I won't be renewing my lease & will continue to tell others not to live here! read more

DO NOT MOVE IN. Since the new "management" company has taken over, nothing is resolved. Read your contract, they try to strip all your tenant rights away. They state that "Owner" can do what ever they chose to do and you as a tenant must pay for it. Tenants are being harassed by security and are in situations that are unhealthy and unsafe. Have reached out to "main office" and "corporate" without any resolution or any care. As a caring parent, do NOT let your son or daughter live here. Will look into filing with the BBB regarding safety and tenant rights. read more

Do not live here. When I moved in the place was a mess and there was dirt all over the floor. I've been here for over 3 months and my air conditioner still doesn't work and people have come in to fix it but none of them have fixed it. A bunch of bugs are always here. There was a big spider under my roommates toilet and there was a bee in my room. All of the doors have white on them and are torn. read more

Pros: Nice enough place to live. Nice amenities. Semi convenient location. Cons: Over priced for what you get w/ roommates, low quality furnishings, etc... Not gated, occasional homeless druggy asks for any tips on acquiring Schedule 1 opiates. Typical screwball landlord practices. Fees for anything they can think of, etc... 100% college students. If its not the frat stars its the ghetto crowd. There is diversity in your shitty neighbors UPDATE: When you sign your lease the term ends on July 26. Which, though the end of official classes, is actually the week before finals and two weeks before graduation. They are completely unhelpful with this and refuse to extend the term at all. I now need a hotel for ten days. Oh and also, the last months rent is for a full month, not three weeks. Downgraded to 1 Star, true rating: Negative 5 Stars. UPDATE NO. 2: I just received a $700 move out bill for things that are so far beyond grasping at straws I think these guys must be smoking something. Considering my other two roommates received $500 bills as well and the house was pretty much in good condition, this will be going to litigation. Rating: 1 Star. True Rating: Null, these people belong on the scammers alert boards. read more

Loved staying here. The office staff is so helpful and Michael especially is a great asset to the management team here. Any problems I had, they made sure they were solved right away. read more

I would do negative start if possible........ No one has lived at the apartment for over 6 weeks and they send 3 roommates an overage on utilities of 40 each. THERE IS NO WAY!!! and when you call all they will say is they must have left the A/C below 78 and the appliance were still plugged up!! Numerous other complaints.... nasty, theft, garbage running in the road from the dumpster, the put cheap couch and then charge you because of damage... Really the only way it would not have wear is to cover it up and sit it in a corner. The staff is rude, management is even more rude!!!!!!!!!!!!!!!!!!!! RUN !!!!! DO NOT ALLOW THEM TO MAKE YOUR STAY IN TUSCALOOSA MISERABLE ON YOU OR YOUR PARENTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

This place is awesome, and the amenities is what makes your stay here worth it! This is about the only student apartment complex with 24 hour security with amenities available 24 hrs. The only dissatisfaction is the $695 security deposit. read more

Redpoint Tuscaloosa - Niccccceee - University Housing Near Me - Tuscaloosa, Alabama

My rating is for the service we received from Michael Plattenburg, Resident Services Manager. We did not have an opportunity to move in due to COVID, however worked with Mr. Plattenburg and found him to be professional, courteous and prompt in responding. read more

I would really give this place zero stars if I could. To start off, the day I moved in my unit was completely dirty. I had requested early move in but was denied since they were "cleaning units" which was clearly a lie from the second I stepped inside. The furniture had holes and claw marks in it, and my carpet was ripped up. Our microwave was broken along, and there were holes in the floor just to name a few things to start. You get charged for overages left and right. The security here is a joke, they literally sit in their car and smoke pot all night. My boyfriends car was broken into and nothing was done about it. The management is a complete joke. I can't wait to live elsewhere. read more

DO NOT LIVE HERE. It's nicknamed the hoodlands for a reason. Management has refused to acknowledge the multiple violations of our leases that my neighbors have done. Including leaving a car bumper on the deck (it's been there for a month), having a grill right next to plastic siding & having too many people on the deck. Also, now that they have this new company taking care of the utilities our utilities have gone over the $40 cap every month. Not sure how one person is suddenly racking up a $160 utilities bill??? There is a reason no one wants to take the subleases here posted on the ticket exchange lol. read more

My daughter just finished a year-long lease at the woodlands. All I can say is run don't walk from this place. From the moment she moved in there were cockroaches in her unit the dishwasher was broken and the refrigerator was left dirty. This continued on for the entire year she was there with very little assistance towards dealing with any of these issues The real kicker was at the end of the year she was presented with a bill for "damages". They also went in over the summer while she was paying rent and took some of her belongings and supposedly threw them away. This place is totally unethical not well run and you will regret signing any kind of a contract with them. Do yourself a favor and find another place to live . Anyone who is giving this place a five stars is most definitely working for the woodlands because I read the same reviews after my daughter chose this place to live and there were plenty of people warning of living here though sadly she had already signed her contract but we moved her immediately once it was done read more

Yeah this place's management is kind of sketch and sometimes you won't find out until you or a roommate decides not to renew your lease. The amenities and free food sometimes are cool but you're ultimately paying for them. They've charged every single one of my roommates that have moved out for miscellaneous bull. I lived here for 2 years and have witnessed a fine for holiday decor still displayed which is absurd because people that were in sororities always tagged their outside windows with their letters and didn't receive not one bill. Before my roommates moved out they got charged for a worn out couch. No rips, stains, or burns, just pure sitting! I understand they have to buy new furniture keep it nice and all, but damn! You better lay off on the carbs and stuff carrots and almonds down if you plan on doing some sitting. read more

I never appreciated the benefits of living here until I moved down the street to the Lofts at City Center. In the same living situation, I had at least twice the space living at the woodlands, a balcony that is huge, and a loft style room! The price was almost 100$ cheaper a month then the rent I currently pay, at 550 a person! Staff would sne dmaintenace on their go carts almost immediately when we had an issue. Also traffic is lighter then other places closer to McFarland by the hospital and 15th st. Since Chuys and the fresh market opned, traffic has been unblievable in this area! Miss living at the Woodlands! read more

You will regret if you choose them. Or during, or after. Staff were only a little bit nice when you sign the lease, then they will not ever do anything but charging you. You had better try you best to avoid fee. But they can Always charge you whenever they want. My roommate's dog bites the furnitures, I asked in the office. They said they wont count it on me. Then? They sent me a $1400 bill. They said I had unauthorized pet because they smelled the odour!! How funny! read more

This is my daughters second year at the woodlands. If we had a choice there would not have been a first. The first year was not too bad but when the management changed it was incredibly worse immediately. The office is no help on anything. Every time we have an issue we get the run around or are told something different. You may be able to talk to the resident manager, which is no help either. Talk to some higher up? Impossible! I was told they don't have a number for a district manager just an email. We had to threaten to take them to court when they "accidently" took out 2 months rent. DO NOT RENT FROM THIS PLACE! It is very poorly managed. read more

RUN!!! AVOID IT LIKE A PLAGUE! It's a beauty on the outside, but a dump on the inside. Graffiti 2 feet wide in purple and pink welcomed my front door. Neighbor had dumped charcoal onto the porch and left it there. The vents were completely covered in mold and dirt. The stove drawer contained what appeared to be a ton of rat feces along with a piece of burnt toast. The ceiling had a water damage stain about 36 inches long, plus fire damage that was around 12 to 18 inches in diameter. The floors and furniture had paint everywhere. There was a pile of dirt in the middle of the floor. The bathroom had mildewed showers and floors. Stainless steel microwave had the stainless steel stripped off or perhaps it was spray painted. Food was left in the refrigerator. Cabinets were broken and handles were rusted. This is the projects not the suburbs. Read similar complaints before you choose to rent. Completely disgusting. Wonder what did they use the deposit for? Most definitely wasn't cleaning the apartment before my daughter moved in. read more

Literally just sat around for 2 hours while police sped into the complex and looked for 3 alleged murder suspects. No email. No call. Nothing. Also, when we moved in three weeks after we were supposed to, the apartment wasn't turned, painted, cleaned, and there was a human tooth on the windowsill. So I think it's safe to say that no, I would not recommend the woodlands. And no, I will not be living here again next year. read more

Unfortunately, what should have been a quality experience was quickly dashed due to a host of lies and changes in terms and conditions. Apparently the "Team" isn't on the same page when having future tenants sign leases that later could not be honored. Employees went on record numerous times saying mistakes were "miscommunication" versus just being honest about their mistakes. Four different employees passed blame on other employees on why each day the terms were different. It took calling the parent company to even get a call back from the "GM" Jen Banks who is listed as a marketing manager according to the parent company records. Jenn has been with the company for over ten years and was more than happy to claim she was the reason there was a problem but not willing to provide documentation on when she changed policies that had previously been honored. Jenn and her team need extensive training on setting unrealistic expectations and on fair housing practices. We were sent an approval letter but once corporate was contacted a decline letter magically appeared. How ironic for a complaint to be met with such leadership behavior. Upon further investigation reviews show that Jenn failed to provide background and credit checks before approving people which is more than likely how crime was a problem here before it was rebranded and more recently before gates were installed. Also how it makes perfect sense approval letters are sent and then decline letters when someone asks too many questions when shady practices are transpiring. Hopefully since the Scion group has a Marketing manager in control spinning each and every mistake or problem, this review will be buried along with the others who were done by actual non-employees who see though the "miscommunication". read more

We checked in our Sophomore daughter today and I must say, so far so good. A couple minor issues upon moving in, but after calling them in to the front desk, the maintenance team was super quick to get them fixed. I am very pleased so far. read more

I've lived at the Woodlands for two years now and have thoroughly enjoyed my stay. The units are nice and the staff is very friendly! I've rarely felt unsafe and feel lucky to have lived here with such great people. I've only chosen not to renew because my rates would have gone up next year. It's been great though! read more

I've had nothing but nice things to say about them. The only thing I can complain about is the random roommates, but that has nothing to do with the Woodlands. The facilities are college centered, open 24hrs a day and really nice. read more

You are better off living in a box or in your car over the Woodlands. Management is the worst I have ever seen or had to deal with. My roommate situation was awful and no matter how many times I went to management pleading for help, they did nothing. She had a mini fridge full of maggots in her room which caused a terrible issue with bugs and the over all living ability but nothing was done of course. It wasn't until I brought them a video of it that they said they would look into it. I was told that if I asked for pest control again they would charge me. The rooms are nasty when you move in, yet when you move out you get to pay a fee for cleaning which goes right into their pockets. On holidays you will get to hear the sweet sound of gun shots coming from the apartment. Really helps you sleep at night. This place needs some serious turn around and training. Beware and find somewhere to live! read more

When you visit The Woodlands while on your apartment search, you see the theater, the computer center, the pool and you really think you're on to something. But you should really beware. During my tour of The Woodlands, I was told they only had a 2 bedroom town home and a 4 bedroom flat to show. I've heard them assure many a family, including my own, that the 4 bedroom town home is two times bigger than the 2 bedroom town home, "so you can imagine how big it really is." This is an all out lie. The Woodlands doesn't allow tenants to move in until August 9th. This of course causes problems when you have to be out of your other apartment by August 1st, but don't bother calling them. They'll tell you they need a full 2 weeks to clean the apartments and they have your best interest in mind. This is an another lie. The day I moved in to The Woodlands, there was a tenant living in our apartment just hours before we showed up. They hadn't cleaned a thing, and didn't even know that someone hadn't turned in their keys. In fact, my room mate opened her door and there were holes in her carpet from a dog that had literally eaten through it, The Woodlands told us they'd send a cleaning crew later, and if my room mate would move her stuff out of the room, then in a couple weeks they would send someone to replace it and she would be asked to put the furniture back in her room. When I opened my bedroom door for the first time, I couldn't BELIEVE how dirty it was. There was gum in the carpet, hair everywhere, even the shower wasn't clean. All that aside, the room was NOT the dimensions that I had been given. My furniture wouldn't even fit in to the room. To top all that off, the closet situation was absolutely RIDICULOUS. The closet was tiny, had shelves put in the most random places, and the door opened inwards. That means the door hits the rail when you open it. You physically have to climb into the closet and shut the door behind you to see anything when you live on the 1st floor of a town home. I called The Woodlands, and about two weeks later they sent a maintenance man who tried to be helpful but said there was nothing he could do and everyone complained about the structure of the closet, but The Woodlands wouldn't do anything. I learned to live with it, but was never happy about it, because I was coming from a house in which everything was my responsibility to take care of. I was assured by The Woodlands during the tour process that anything I needed would be taken care of. That couldn't have been further from the truth. There are some fine points to The Woodlands. The pool is nice, when they actually clean it. The gym is nice, when the equipment actually works, and the grounds are nice, when they actually clean them. During my year at The Woodlands I learned to deal with the noise, the smell of weed coming under the doors, and the constant overages. Overall I felt safe and thought the apartments were really attractive, but today I was reminded why I would never live here again. On any given day there are broken beer bottles all over The Woodlands. When walking your dog, you have to be really careful that they don't step on it, and don't even think about going out barefoot. I learned to deal with this issue. It is a college property and there's going to be glass, but I'm talking every day. Today I left the apartment to go to class and my car told me I had a low tire. I drove to class with every intention to get it looked at when class was over because it was driving fine. Long story short, I came out of class with a flat, had to call AAA, put on a spare, and head to the tire store, all while I was supposed to be at work. What did they tell me at Goodyear? There was beer bottle glass in my tire. I called The Woodlands, why? Who knows. I knew better. What did they tell me? They can't fine people for glass unless they know who it is. Of course I knew that already. I told them glass is safety issue and maintenance should be cleaning it up daily. I was told that their staff is too busy to have someone cleaning up glass every day. They said they were sorry about my car, but it was part of the college living environment. I found this to be absolutely ABSURD. I didn't get a "sorry", or a "we will do better", I simply got a shrug. Anyone thinking of living at The Woodlands should search @hoodlandsprobs and #hoodlands problems on Twitter. The fact that residents call it the "hoodlands" should give a clue, but there are tons of horror stories told by residents each month. I have lived in worse places, but I cannot recommend The Woodlands. They don't care about tenants, or safety (don't even think of coming home after a football game when there are hundreds of people crowded in the parking lots doing drugs and drinking). They just want their rent. read more

**Please read if you have toured the Woodlands because they put on act when you tour here. The 5 star Facebook reviews are from people who toured there or haven't lived there long enough. I have lived here for three years; with that being said, you'd think that the would be a lot nicer especially the leasing agents considering I've lived here for so long. The leasing agents are TERRIBLE. They are rude, useless, and could careless about you, you are just another paycheck to them. I was put in a four bedroom with two strangers who weren't students like I was, were significantly older, and had no common interests. ROOMMATE MATCHER DOES NOT WORK/THEY DO NOT FOLLOW IT plus they were supposed to get my permission of who can live with me because of a sublease. After being threatened and accused of stealing things by these two people I told the management and they did not care about my safety. A 21-year-old girl who had two GROWN MEN (26 and 24 years old) trying to break into my room was not alarming for them. Their response was "call the cops next time it is not our problem, we aren't allowed to get involved." Oh, perfect they don't care about me being physically threatened and verbally abused for about two weeks. After telling them I wanted to move out because that was the only option they told me I could do, I had to find someone to take over my lease and pay a $200 move out fee plus a $90 cleaning fee. They told me too if I found someone that I must make sure that they say my name if they are taking over my lease, otherwise the Woodlands would claim them as their own and take them away from me. They do not clean because one of the rooms in my apartment at that time was trashed and had dirt all over. I had to supply the cleaning lady with cleaning supplies when we called to them how disgusting the room was. The leasing managers only offer was to provide me a two person apartment that was $200 more a month. I had an off campus lawyer get involved, so I had no move out fee and cleaning fee. So I got stuck paying more than I could afford because no one was going to move into this awful complex, especially in the middle of the school year. Oh, and if you live in any two-person unit you will most likely go over on your utilities by $10 each a month unless you do not use any electricity or water. Everyone in my building always has the overages papers hanging on their doors each month, some even go $50 over. Overall, the leasing managers are terrible they do not care about their renters. I have been in a room with one of them who did not want to help me whatsoever, when I went to get my new key to the new apartment from a different leasing manager she wouldn't come out so they sent someone else out to give it to me, and I've witnessed a leasing manager talking to residents about a bad roommate and when the residents left the leasing manager had someone check to make sure the residents were gone so they could make fun of the residents in the back room. I have never felt super unsafe here, but I do know they don't tell anyone anything whether it's a shooting, drug deal, robbery, etc. I will say the cleaning staff and maintenance people are always nice to me whenever there is an issue. They also have a few cars that are dead and have been left there for about three years now and they don't even notice. Save your money and live somewhere else, trust me. read more

The Woodlands is the worst place I have ever had to call home!! I would rather go on another deployment to Afghanistan than live another day in that property. From the day we moved in until the day I got part of my deposit back, its been nothing short of a nightmare. The staff is rude, careless and unorganized. When things go wrong on their end you have to wait and never get any answers or clarification. If you do anything wrong they give you fines and refuse to dicuss their justification for them with you. I lived there from aug 11-july 12 and it was miserable. they took $400 of my security deposit for paint and "excessive" wear and tear. Apparently you cant hang pictures or touch anything. I was charged for having nail holes in my wall, scuff marks on the stairs and paint chipping on the ceiling where there crappy plumbing leaked. there are overages every month, even in the summer when we had 1 of the 3 roommates there. DONT LIVE IN THIS DUMP . it looks nice on the outside but its a black hole of money sucking careless ignorant staff and your nothing but a unit number to them and there corporate office Read more: http://www.apartmentratings.com/rate/AL-Tuscaloosa-Woodlands-of-Tuscaloosa-1508645.html#ixzz25hrrglyl read more

I moved into this apartment complex on 8/17/2019. When signing my lease I was promised a fully furnished apartment. When I moved in I did not even have a mattress. It took management 4 days to give me all the furniture. Also, when we moved in, our air was broken and our back door was rotting. The air was fixed, but our back door is still rotting now resulting in cockroaches coming into our apartment. Yesterday, 8/24/2019 after hours of fighting, my neighbors shot off a gun in front of our building 10 feet from our front door. Management promised us they would find us a SAFE apartment to move into and gave us their number with promises of finding a solution in a timely manner. After various text messages and an unanswered phone call, me and my roommates do not feel comfortable in our apartment and are forced to stay with friends. I am looking into further legal actions however am not confident that it will ever be resolved due to poor management. PLEASE stay clear of this complex. read more

The Woodlands is a solid place to live and, in my opinion, is the best value given other housing this close to campus. The living spaces are spacious and it's nice being provided furniture. Maintenance needs to be called often but is timely with repairs. Gym and pool are not hugely extravagant but, again, having these accessible 24/7 is a huge plus and makes for a great value. My biggest recommendation would be to increase access to an exterminator; they are effective, but they only come once a week. I have had a few bug issues and generally just have to take matters into my own hands because it's a bad idea to wait a week and let the problem fester. Safety is also an issue as the complex is not exclusive to college students, and the private security provider often serves only to notify the police. Overall, however, happy with the Woodlands! read more