This is a wonderful company! Being a new homeowner I was overwhelmed when I found mold hidden in…read morethe basement, but Gabe was there just a few hours after I called. He came over after business hours and a long day to assess the situation. Kind with an expertise,Gabe helped assess not only the mold problem, but also gave insight into what might have caused it. Patient, he took time to answer questions and helped me feel more at ease. I am grateful to this company and impressed by their work.

From the owner: Mold Remediation Mold Inspection…read moreMold Testing Water Damage Free Quotes

Ross Restoration charged us almost double what they quoted us. They never gave us any indication…read morethat the project was going over budget and there was no work change request or anything to show extra work was needed. I understand a small variance between quote and final invoice but this goes beyond that. They refused to negotiate the final invoice. Terrible service, do not recommend. The owner responded saying my problem is with insurance. It is not. My insurance is treating me fairly and paying the claim. My problem is with the bad faith estimate that was provided to me by Ross Restoration. I think his response shows their lack of ownership of when they make mistakes in their work. There are regulations that are supposed to prevent surprise billing and it is reasonable that consumers shouldn't expect more than a 10% difference between estimate and final bill. His response is a great example of why I do not recommend them.

Service: May 2020 Timely and efficient service at a very…read morereasonable price. Communication was clear including a "we are on our way" text! The workers were kind and considerate. I would highly recommend!

They did mold removal due to a persistent water leak. The removal and drying out process was done…read morequick and efficiently. The repair process went well for the most part with a couple of hiccups in the form of miscommunications. Having worked with contractors and subcontractors before it was forgivable. Overall, they did a great job, and were a big help in fixing my home.

Contracted through insurance to fix damage to wall in November. Moved furniture out of room, making…read moreit difficult for handicapped to maneuver. Repair was started but has not been finished and here it is middle of February. Company refuses to talk to us. Giving us run around. They've been paid in full but refuse to finish.

Water poured into my basement a few weeks ago during the heavy rains…read more Had a friend of mine recommend Paul Davis. Called them. They came out to educate me on the process and explain the cost, etc. Was very happy with their service. They responded quickly and took care of the issues and made everything as smooth as possible. Appreciate you.

Update to respond to owner:…read more Thank you for responding. I want to clarify several things because your response continues to frame this as an insurance-coverage issue, when that is not what my review or dispute is about. I understand that Paul Davis spoke with our insurance carrier and received approval for a POD and pack-out. Carrier approval is not the same as informing the homeowner what the POD will cost or obtaining agreement from the homeowner to personally pay those charges. Before the POD was ordered or delivered, neither my husband nor I were given the monthly rental rate, delivery/pickup fees, expected rental duration, labor rate, estimated labor hours, or anticipated total cost. In fact, before the POD arrived, we had already made our own arrangements. We had rented a 10'x30' climate-controlled storage unit, arranged and paid for dumpster service, and had a 3-car garage available. Before your crew arrived that day, I had already been disposing of water-damaged belongings and moving other property into our own storage. Yes, once the POD was already at our home, I was present and told workers which limited items could be placed inside. I have never denied that. Directing workers after a POD has already been delivered is not the same as being told beforehand what it would cost and agreeing to those charges. The work authorization Paul Davis relies on was signed on April 17, the same day the POD was delivered, and it says "pack out into a pod." However, it does not disclose the POD rental price, delivery/pickup charges, rental duration, labor rate, labor hours, or total expected contents/storage cost. Regarding the statement that there were no complaints until insurance limits were reached: we could not dispute charges we had not yet been presented with. The separate contents/storage invoice was later issued for $2,105.47. Once we received it and understood there was a separate charge, we formally disputed it and requested documentation. Paul Davis then reduced that invoice to $1,500 and later offered $1,300. We also questioned the 12 labor hours, a padlock charge for a lock that was not provided, and two months of POD rental. Paul Davis has now acknowledged the lock should be credited. We also raised that the POD remained longer in part because additional carpet had to be ordered before the project could be completed. My husband asking about a discount, payment options, or how to deal with an unexpected balance does not change our right to later review and dispute specific charges once they were itemized. The statement that this would have been a "moot point" if insurance had covered everything actually highlights my concern. Transparent pricing and accurate billing matter regardless of whether the homeowner or an insurance company ultimately pays the bill. We are not claiming Paul Davis performed no work, and this review is not about the separate reconstruction balance. Our dispute is specifically about the POD/contents charges, the lack of advance cost disclosure, and whether the amounts billed are accurate and should be our responsibility. I stand by my review. ............... Our experience with Paul Davis Restoration was extremely frustrating, especially when it came to communication and billing after water damage in our basement. We were originally billed $2,105.47 for contents handling and storage. After we disputed the charge and asked for documentation, Paul Davis reduced the balance to $1,500 and later offered to settle it for $1,300. Our biggest issue is the POD/storage charge. Paul Davis arranged for a POD, but we were not given the rental rate, delivery and pickup fees, expected rental period, labor rate, or total anticipated cost beforehand. Their own notes state the POD was "approved" before the work authorization we were later shown was signed. Some belongings were placed in the POD, but we later removed them and moved them to our own 10'x30' climate-controlled storage unit, which we paid for ourselves. We also paid for two dumpsters to dispose of water-damaged belongings. The revised invoice also included 12 hours of packing/moving labor even though the crew was at our home for about 1.5 hours. We asked how those 12 labor hours were calculated but did not receive a clear breakdown. We were also charged for a padlock that was never provided. The POD remained at our home longer in part because Paul Davis did not initially order enough carpet, which caused additional delays. Our issue is not that no work was performed. Our issue is the lack of clear upfront pricing and the difficulty getting specific billing questions answered afterward. Water damage is already stressful enough. Homeowners should be clearly informed of additional costs before those charges are incurred. Based on our experience, I would not use Paul Davis Restoration again.

Messed up appointment, messed up my phone number, said that they were going to try and squeeze us…read morein. When they did finaly call back very short with me on the phone said they were not going to deal with us because of all the flooding and they were to busy. I am in a service business myself, this whole experience was very unprofessional.

From the owner: Life can get messy. Whether it's flooding, fire and smoke damage, or the aftermath of a traumatic…read moreevent, getting back on your feet can seem impossible. That's where ServiceMaster Restore comes in. We are trained professionals who will get your household or business back to normal quickly and efficiently. As a leader in this industry for more than half a century, we've perfected the process for quickly identifying damage, determining the restoration services needed, and minimizing trouble and inconvenience on your end. When disaster strikes, every minute counts. That's why ServiceMaster Restore is here for you 24 hours a day, seven days a week, 365 days a year.

Dishonest company!!!…read more On Mother's Day, my family found water leaking into our home in our kitchen from our ceiling/wall. I have always recommended Protechs Restoration as a firefighter, through their 800-Boardup connection. So, I called them and they responded to our home for water mediation. Our baseboards were already removed, due to our kitchen floor being replaced. The employees looked at our roof (from MY LADDER) and probed the wall with a moisture meter. They went into our newly finished basement and probed the ceiling in a vent directly below we're the water was on the floor above (using MY LADDER and SCREW DRIVER). The supervisor arrived and said they were going to set up a dehumidifier, and 2 fans to dry the wall. He said they would return "tomorrow" to check the wall and pickup the equipment. The next day, I saw an hour meter on the dehumidifier and the wall was dry and Protechs Restoration didn't show up as we were told. Because I didn't want to be charged, I shut off the dehumidifier and the fans, at 23 hours. Protechs didn't show up until Wednesday and they picked up the equipment without saying anything to us. Our insurance paid part of the cost of the entire incident, but it was under 1k after our deductible. Our insurance said they didn't cover the roof, because it was "wind driven rain". I heard this term from the protechs supervisor when they responded to our home. Our insurance received a bill from Protechs (we never disclosed our insurance information) and the Protechs bill said "Wind driven rain". We didn't call them to diagnose the cause, we called them for water mediation. Protechs provided us with a bill for $1,368.87, but not itemized. I was told by a former employee of the company that they offer discounts to first responders, so I inquired about a discount and was denied. I requested an itemized bill, to see what exactly I was paying for and it was provided. They charged us with 3 days of drying, with 3 days for each piece of equipment. I contested the 3 days and I was told that was their minimum dry time. I asked why they told me they would return the next day, and they never replied to me. I asked again in a long email and the response was pay your bill, because your insurance approved it. Excuse me? I never signed anything, and was never provided any information from Protechs. My email also asked for the removal of the two days of drying that wasn't done. I was more than willing to pay for the work that was completed. A few weeks went by and we were given an ultimatum, pay the bill or it would be sent to collections. I thought about fighting this in court, but I don't want a lean or something stupid put on my home by this dishonest company for $413.80, so we reluctantly paid the full amount. I will no longer recommend Protechs or 1-800-Boardup to anyone. If this company will treat a firefighter this way, how will they treat the victims of fires or other water losses. I encourage all my firefighter brothers and sisters to really think about who you recommend to your scenes. Protechs is the 1-800-Boardup company for our area, and I intend to reach out to them as well. Since my insurance didn't cover the roof, I tore the shingles off above the leak. Guess what, not wind driven rain! There was a damn hole in the roof, under the shingles, and it finally started leaking. I ate the cost of repairing the roof, which cost me over $600 in materials. I did the labor myself with the help from a good friend, which saved me some money. I'm also encouraging all my friends in the insurance business, as my wife and mother in law have been in their entire careers. DO NOT RECOMMEND OR MENTION PROTECHS TO YOUR CLIENTS!! I will now inform anyone looking for a restoration company about my experience and tell them to research Paul Davis, Water Out, ServePro, etc... and make an educated decision of who they want to entrust their property too.

Dishonest company!! I'm glad a couple people had a good experience, mine was not. I felt ripped…read moreoff. I asked how much it would cost and I could not get an amount and there was nothing to sign. This company is very expensive One guy from different company drained the entire crawl space for $366, than I asked Protech to come and dry it out. They went in the crawl space and said it was already dry except two small little wet spots on the ground so they sucked it up. I was not able to get an estimate, later got the bill for $575 , it was more expensive than the company that drained entire crawl space. I was furious asked that bill be adjusted , it was wrong and they said no. Don't trust, make sure they give u an estimate. They are expensive and would not work with me on the bill. They did not do $575 worth of work therefore I was robbed. Find a different company.

I cannot recommend RestoPros of Fort Wayne enough, especially Matthew Keaton, Lead Technician and…read moreBusiness Development Manager! We are currently in the process of selling our home, and during the buyers' home inspection, concerns about possible mold were brought up. We received a quote from another company, Aardvark, that would have cost us a couple thousand dollars to address the supposed issue. Thankfully, we contacted RestoPros and Matt came out to perform a thorough inspection of our home for possible water and mold issues. He took the time to actually investigate the situation rather than simply assuming there was a problem. He found no evidence of mold or water issues in the home or attic. To be especially thorough, Matt sprayed Serum 1000 on every area of concern in the attic, and there was no activation, meaning no mold was present. Matt's honesty, knowledge, professionalism, and thoroughness literally saved us thousands of dollars on work that we did not need. As homeowners going through the already stressful process of selling a house, we cannot express how grateful we are that he took the time to give us an honest assessment instead of trying to sell us unnecessary services. Matt has officially earned a permanent spot in my contacts! If we ever have water damage or mold concerns in the future, he will be the first person we call. I will also be recommending Matt and RestoPros Fort Wayne to friends, family, and anyone else who needs these services. It is incredibly refreshing to find a company and technician you can genuinely trust. Thank you, Matt, for your honesty, thoroughness, and for saving us thousands of dollars!

From the owner: RestoPros of Fort Wayne is locally owned and operated, backed by the support of a Corporate team…read more Our goal is to help families and businesses (residential and commercial) recover from disastrous situations. Our certified team is ready to help. We specialize in the remediation of water, fire, smoke, and, mold damage, including storm aftermath. A fast response can minimize damage. You will get an immediate response from us day or night, 24/7/365. We proudly serve our community. Contact us today to request your free inspection.

I used this company for Grout/Tile cleaning in my home. The Kitchen, laundry room, Master bath and…read morefoyer. I have used them before for this 3 times and also upholstery and carpet cleaning. They are VERY thorough, neat and courteous, prompt and professional. AND they haven't raised their prices for years!! Mary Jane N.

Area rug looks like new. They are always so responsive. They helped place the rug back-so helpfulread more