Hi! Recent resident here, I lived here for a whole year until last week upon my leave because my…read morelease was up. I am writing this review because I simply wish I knew a few things. If you're reading this, lots of good luck to ya. I was on the first floor in a one bedroom. I will say people have been nice! Shout out to the office, the same people never stay, but it's always been positive and smooth. Pros: 1. Super close to everything I needed. QT is awesome, Wal-Mart, HEB, try Porkys Tacos! Right off the highway, easy trip to work. 2. Walkable, people are pretty nice. Everyone minds their business. Please note that the new crew who came in seriously cleaned up the property and are trying things I see like painting, tree and garbage clean up. It used to look BAD and messy. They have a good yard crew to take care of the property. Cons: 1. My building was right beside highway 1604. If you don't like noise like honks and traffic just try not to get a building close to it. 2. Bug infestation. Now I understand some people are dirty and bring these creatures with them, but this is not the case. I could not get rid of them and pest control couldn't either. Bugs in and out from behind cabinets and coming through cracks from outside. Mind you- bugs will always be around, but not this much to where they're crawling through my cabinets with food and all over my dishes. It was horrible and the main reason for my leave. 3. Water damage on ceilings and walls. My kitchen ceiling leaked once during this lease and maintenance had to go upstairs to the 2nd floor and fix someone's fridge for it to stop. Kitchen sink was dripping, but quick immediate fix there. 4. Three fire alarm malfunctions throughout the year where it would randomly go off in the middle of the night (2AM-3AM) and honestly not stop. It scared me every time, didn't like that. 5. Lost packages. I'm sorry, but worst mailing process ever. Never knew where my packages went, never got them. Mailing is just weird, sometimes packages would arrive at my door, sometimes I had to go ask the office. There were definitely two I never got. 6. Someone stole my plant off of my porch. My fault for putting it in reach, but it was a huge potted elephant ears plant and I have no idea who took it. They had to bend over and reach to lift and take it. Afterwards I bought my own security cameras for the front door and balcony because I got worried and people honestly can walk in and out of Sagebrush due to the fence that is not closed all the way at the front. There are gates, but there's no point. 7. Foundation problems, like BIG problems that gave huge cracks in the walls. I experienced having to use both of my hands/arms to OPEN and CLOSE the front and balcony door. It was either super stuck and hard to pull and open or close. Not fun for a girl if she's using her shoulder/foot to open a door. 8. To be honest, I did not enjoy paint peeling from inside the shower tub and bathroom sink. I guess they just painted over it, but it was awful. Overall, $1k+ for a one bedroom with these conditions is not worth it at all. Best of luck to you! (:

Place ain't luxury but it'll do if you like ur whole apartment leaning. no joke my wall were just…read morecracking on the daily maintenance said and I quote " I mean, I could patch up the cracks, but they're just gonna come back " most of the doors aren't aligned so you have to lift and twist to shut a door. Gates are always broken I've had my car broken into absolutely ZERO security or cameras anywhere they could possibly be useful. but they have the stones to charge for property protection. the new owners or manager is a scammer for shit sure my lease is up on the 6th of March and my itemized breakdown for the months totals in 314.96 but yet trying to me 1200 and can't tell me why. I mean this with all due disrespect don't move here save ya bread an go find you some real luxurious apartments these clowns couldn't even afford a new sign. They put a tarp over the old sign, but bought a golf cart with fucking rims a lifted it to drive people around that terrible pothole ridden complex. Again dont

I have a housing voucher from the same company that manages this apartment and I qualified for this…read moreapartment, I would not need income. That is why I have a voucher. I am disabled. I was still denied very rudely. The older Mexican lady was more helpful and kind than the white woman. The white woman has very cruel energy. Even when I called the housing voucher coordinator she was shocked and upset that I had to go through what I went through. She was lost as to why that woman denied me.

Ever since they switched property management companies, the maintenance for this complex has…read moreseverely gone down hill. Put in an online request, which they recommend, and no one ever shows up. Call in an issue, still no reponse. I have had a messed up toilet for going on two months now, and have had a clogged disposal for a week. Have called, online and nothing. Was told by a maintenance person, well, we have 5 properties and just shrugged it off.

MOLD IN HVAC! Management does not care about residents. Takes forever to get anything fixed. After…read morea long meeting with them about the mold in the hvac they came and measured the vents to replace them. No attempt at trying to figure out why there is mold in the HVAC system. They will lie straight to your face.

Predatory. Do not do it. Last resort . So many issues with maintenance. Had car towed and because…read morethey contract with San Antonio instead of Converse cost 322. Instead of registration with license plate they use a little tag. Maintenance laziest around. Office cares nothing about tenants

If I could give this place negative stars I would been here three years once they change property…read moremanagers place went down the hill if you request for something to get fixing your apartment be prepared for it to be fixed halfway or not at all appliances are old and outdated foundation has cracks in the walls and when you move in, they try to cover it up with paint black mold near your air conditioner and heating ducks security gate is always down courtyard smells like dog poop and piss so I wouldn't bother hanging out there so all in all, I would not recommend anyone to move here don't be fooled by the pictures on the website high prices for a low end place

Upstairs neighbors are always loud. I can't sleep and our doors are broken on the balcony neighbors…read moreare always loud. I can't sleep and our door on the balcony is broken and there is a leak in the AC

I am areal estate agent and I called Amy to let her know that my client had obtained a new job and…read morehad to start work on Monday. I expainedI would need a fast turn around. I sent my client here and he was so impressed with the service delivery and the apartment he would be getting. He applied on the spot with Amy. He loved the property and location, since he works on the northeast side. True to Amy 's word she got my client approved and the move in was within two days and in time to start his new job.. I so appreciate her efforts. I will definitely send more clients to Amy. And the rents are so reasonable. Demi the Locator

I'm very thankful for Amy on the seamless application process.Amy was wonderful and explained to me…read morewhat I should know since it is my first apartment. She answered all my questions and love the property and apartment. Very clean .. great special and great price.

Lived here for a few months now. Good structure, fairly good price for what you get. Great front…read moreoffice. Overall, very satisfied and yes I would recommend it.

This is a wonderful place to reside. I've lived here for several years and have to commend their…read moremaintenance crew with a special shout out to Ronnie. He is so nice and professional. As much as I dislike having to submit maintenance requests, I'm always happy when Ronnie shows up as I know he will get the job done. Great crew here at Lookout Hollow apartments. Keep up the great work!!!

NRP group has let to respond office is comprehensive although veg…read more Apartment clean and new Neighbors are iffy

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My husband and I first moved to San Antonio because he was stationed here for a short while. We…read morespent a few days here prior to moving to look for an apartment and we had numerous great options. When we came to the springs at live oak, it was initially very clean and we enjoyed the tour and how friendly staffed appeared and how well they knew their tenants. I think it was when our leasing agent began pressuring us into getting this apartment is when I took the wrong turn. We were sitting at her desk talking about options to which she asks us who else was on our list of tours. She then proceeded to call every other apartment we were looking at to compare their prices to hers and tell us now we don't need to look because she had done all the work for us. I definitely wish I had taken the time to go and look. We rented with a detached garage. I don't think we had too many issues with the apartment itself. I had mentioned before that it appeared to be really clean. And part of me was impressed with the bit they had about the dog poop thing where they would pick up any dog poop and "dna test it." That never happened and there was literally dog shit everywhere. I watched a neighbor pick up bags of dog poop and take that handful of bags to the leasing office himself because we were tired of all the mess. There was also a point in time, with the damn wash bay, where it just wasn't functional. A few of my husbands things were even stolen while he was in the wash bay. And don't get me started about the "gated community" bit too. We wanted a gated community to feel safer about where we lived. We were moving into a new state and knew NO ONE but that damn gate was always broken because people kept driving through it when it says "timed for one car only." I don't think anyone got in trouble for braking it either. That gate was open 80% of the time that i lived here. Other than those few complaints they really worked with us when it came to our relocation/next duty station. Though a little bit pricier-- it was appreciated.

the management made it appear that we were important during the tour. however, the communication…read morefrom the office is non existent. it's disturbing that you make complaints or share issues with your apartment and they don't care to fix the issues. disappointed is an understatement.

dont waste your time renting here!! the whole complex is trashy and full of ignorant renters that…read moreleave their kids outside all day!! they party every night causing chaos and riots throughout the complex! the leasing office doesn't know how to do their jobs and bring their kids to work that ride the ATVs and maintenance sit around all day in the car port garages they don't care about their jobs and people do not pick up their dog poop that is literally everywhere and don't put their animals on leashes. it may look like a nice apartment but you will regret leasing with them because your just going to waste money monthly it's like the alazan courts don't bother coming here!!!!

Don't move here its always fighting people being killed partying all thru the night and day. They…read moresay there gonna fix the main gate months ago.been through 6 mangers in 8 months there so desperate to rent these apts out they don't care who they move in. Kids cut the locks on breaker boxes outside power is off for hrs. Trash everywhere tenants allow there animals to poop in front of your apt they don't do anything. Pool has been closed its green water. Work out room isn't open. This place is a joke.they have cameras they don't work. People break into your vehicles don't waste your time

Don't move here!!! Brenda and her family are corrupted and will have you living bad…read moreconditions.She's nice when you sign the lease,once you get the key she is a you know what on wheels.Her and her family patrol the apartments like a cop and will call the cops on you if you have friends over to visit.She ask for your friends name and looks them up to see if they have a criminal record.Mind you their only visiting not bothering no one or disturbing the peace.Converse police are so sick of her calling for unnecessary reason that they literally had to address her and her mother.My ceiling was leaking for 4 months and she never budge to have any urgency to fix it.Water was in my walls,Mold set in,water on the floor every day.But oh she's gonna roll up to your front door for the rent if it's late. I told her she'll get her rent when she fix my leaking ceiling.She has illegal family and friends who live in her apartment complex do maintenance halfway work. I left because the living conditions were horrible, my children were not comfortable being retrained to not play in the front of our apartments,they have roach infestation,and my peace of mind is not worth it dealing with Brenda's demons.

I came to visit a friend & was driving my husbands work truck which has junk in the back & couldn't…read morefind her building so I stopped to call her well apparently the owner was following me and got out her truck and immediately said don't be dumping your junk on my property bitch! I tried to explain to her I wasn't dumping trash I was looking for someone's apartment and she just kept yelling at me whatever b**** you can't afford your fu**ing trash! I'm calling the cops & telling them you're dumping shit. I asked her if she saw me take out anything from the truck & she just kept insisting that I was going to. I told her go ahead & call the cops because I didn't throw anything and wasn't going to. I own a home & can afford for my trash to be picked up but that's besides the point. I wouldn't want to live here at all with a owner who speaks to my visitors like that. She was very rude & unprofessional and had a very dirty mouth cussing me out while I had my daughter in the car with me.