The absolute worst customer service. Booked a taxi for 3 from Pearson International Airport to…read moreKitchener and was informed by email that the car I booked would not accommodate 3 people with 3 suitcases and I would need to book a van at $35.00 more. I spoke to management and was informed that their board decided that this is their policy now and no exceptions. Con artists trying to extort more money for their inadequate service. Will never use Waterloo Taxi service again and they didn't care. Use another taxi company for better customer service.

This is my favourite taxi company in Kitchener-Waterloo for traveling to/from Pearson Airport. I…read morehave used it for myself on many occasions and I booked it also for my son, and it was always reliable, efficient, and punctual. The drivers are excellent and the vehicles clean and comfortable. I trust this company 100%, and would recommend it to other travellers. Don't be put off by booking online and giving your card details in advance. They are a trustworthy company and the money will only be taken on completion of the trip. Plus, their prices are the best in the market. What is not to like?

If you'd like to wait..30,40,45 minutes or an hour or 'more?United's for you.The service 'used to…read morebe four star.Not sure what's going on now .

This has to be the WORST cab company in K/W. Wife called at 5:54pm to get a cab. Called at 6:15 to…read morehear that "the cab must have not been able to find you or picked someone else up" She was in front of a grocery store, guess she didn't see a 2400 pound car in front of her... 6:35 still no car. So I call and ask if they's be kind enough to pick up my wife. He said still 10 minutes+ for a car. She then gets a text stating trip cancelled. 6:53 get another text that a car is on the way, new trip booked! Really? Called UBER, arrival in 4 minutes. If the cab companies want us to use cab instead of UBER maybe try actually PICKING UP YOUR CUSTOMERS!!!!!!!!!!! This isn't the first time, but DEFINITELY the last... Worst experience ever. And on top of that my ice cream was all melted. I like ice cream. Actually I LOVE ice cream! This is the worst part (for me, not her) I had to drink ice cream. Sad sad day...

Rude ignorant. School pickup for my kid with a broken leg. Won't even wait till she gets out of the…read moreschool. Or won't get out to help with scooter. Shame on you

Not impressed , will never use or recommend GTT again! I…read moretry to support local, I know Uber and other companies are huge competitors. I am switching to another form of transportation for my son. If you have special needs, or elderly, they are undependable, leaving my son with autism stranded and vulnerable ! Friday November 14, 2025 I called GTT at 9:30am to reserve a cab pick up for my son , who is special needs. The cab was to pick him up at his job between Hespeler and Guelph, on Hwy 24. At 3:05 pm I gave her full address of pick up and drop off. The dispatch confirmed all the info. I told her that he would pay The cab driver. I received a confirmation text immediately . At 2:50 pm , I received a text saying the driver was on their way , 3 texts actually. Saying what type of car etc that would pick him up. At 3:02 I received a phone call from GTT. She asked if I was trying to book a cab for pick up at Royal city nursery. I said not trying I booked and confirmed this am. She said well we cannot pick him up , I would have to call a cab in Guelph , but it would likely take 45 mins!! She asked if we have an account. I said no. I was not happy! I told her this is not an option.. he's autistic and why am I just getting a call now at his time of pick up . She said well the debit machine is down so can't pick him up! Never once did she ask if he was paying cash, or how he's paying . Just nothing she can do!! I got angry, said a few choice words and hung up! I was no where near his location, but stopped what I was doing and picked him up 30 mins later. He told me at 3:05 pm, at his pick up time he was outside waiting, saw Golden triangle taxi, drive right past him on hwy 24 , heading to Guelph! This is totally unacceptable!

They never come on time and on top of that do not want to solve the problem. I waited 15 minutes…read morethen finally called city cabs and was transferred to three different people. Had to explain the story three times. Then they finally said their going to re-send my cab and waited another 10 minutes. How hard is it to pick up a student and drive them home??

This service is horrible I booked a wheelchair cab for my dying mother for a certain time and they…read morewere 45 mon late and still waiting. My mother had to be home for a palatable nurse to administer a life treating drip and we dont even know if we will make it in time. When I called to see they were very ignorant very upset with whole situation

Very poor customer service. We booked an airport shuttle on…read morethe app as recommend on the website as well as being told this on previous booking. After booking on tge app I recieved two confirmation emails confirming both rides with time and drivers. The app requires you to set up an account with your payment information. The app showed that both rides were scheduled up until 4 hours before first pick up. At 4am I checked app again for our 4:15am pick up and noticed both rides where no longer on. To male a long story short our ride never showed. I call the office and no one answered. Two days later when I got a hold of someone in the office they apologized and said that they would be in contact with me after checking with operations. When they called me back the person proceeded to tell me that you are not able to book rides on the app and that there is no way that I could have booked my rides that way. Obviously they knew that they screwed up and tried to put the fault on me. When I asked why I would have gotten confirmation emails then the person started raising her voice to me telling me that was impossible since you can't book a ride on the app. Unfortunately I will never use this service again and will never recommend them to anyone. Truly disappointed in driverseat.

From the owner: At Driverseat, we believe there is a better way to transport people. In fact, we believe there is a…read morebetter way to lead a franchise. What we do is transport people using two unique services, chauffeur and shuttle. How we do it is part of the secret sauce. Driverseat has grown to over 400 communities in two countries by out-caring the competition. This is due in part to the fact that we have local franchise owners that hire the best Chauffeurs to drive and provide service. This is also due to our governance model. At Driverseat, we are focused as much on the people, our franchisees, as we are on the profit. The franchisees in turn are focused on their people, the Chauffeurs and the customer. As a result, we make transportation affordable, accessible and convenient.

We recently hired Redbeard Rides after an event, and they were terrific. Accommodated our many…read morerequests, showed up on time and were very courteous. Highly recommend if you need a ride!

From the owner: Debit and Credit now accepted in the Cab! Cab Cleaned after…read moreEVERY client. Masks required. Driver wears mask and gloves. Office Hours are Mon. to Fri. 9am to 5pm.