Mr Higgins, you have failed as a business owner. I went to your Boundary St. location today for the 4th and 5th times to retreive a coat. Your employee(s) apparently just leave whenever it suits them and leave a taped message on the door. I went today and arrived at your store about 10 minutes til 12. The handwritten note said "closed for lunch 12:30 until 1 pm". I had a number of errands to run and returned to the store between 2 and 2:30 pm. The closed sign was on the door, but 2 customers were inside. I tried the door and it was unlocked. I went in to wait for the employee. I noticed the customers were writing down which garments they were leaving along with their contact information. When they finished, I stepped up to the counter with my receipt. The lady behind the counter said "the person who works here had to leave. I don't know how to work the machine or anything". I explained that I had been to the store numerous times to pick up one item. She started twirling the clothes. I said it is a kneelength white coat, so it should be easy to spot. She looked through both racks with no luck. I asked her who I could speak with, who was in charge of operating the store. Nothing. She didn't seem to know anything or didn't want to tell me. I was really hot about this time. I found the phone number of the so called manager and called her. She whined about she had to do this and that. Not my problem! I still have no clue how this business operates. I do know that I still do not have my coat and it is no where to be found. I asked the "manager" her name and she hung up on me. What a disaster of a business. I was told to come back at 8 am tomorrow, (Friday). I live 20 miles out in the country, so I try to conserve gas by running all of my errands in one day if possible. Now, I have to go back into town and deal with another incompetent employee to try and retieve my coat. This is beyond ridiculous for 1 single item. I have a strong feeling I will never see that coat again. I will go back in the morning, hopefully the employee will not be at breakfast, and end this nightmare with Waters Dry Cleaning. The coat similar to the one pictured but it is crepe with a belt. read more

Waters Dry Cleaners & Laundry - My missing coat, probably never to be seen again. - Laundry Services Near Me - Port Royal, South Carolina

The people at this company lost my dry cleaning. Then when I tried to speak to the lady at the Ribaut location she had no idea where it was then I was given a ? Managers number and she never returned my call. Then I called the other location to find out who else I could speak to,this person hung up on me and then put her phone to VM. Stay away from this company they are bad news. The help is pathetic find another cleaners. I am! read more

Everything!!! You lost my nieces husbands suit for their daughters wedding it was a simple press but you lost it! You didn't even apologize your clerk shrugged her shoulders and walked away! So I hope you're prepared for the consequences how utterly unprofessional. You've lost our business and believe me if this review doesn't loose you business then word of mouth will. read more

Lost my clothes then I had to wait 20 minutes for her to call the plant about the pants that weren't mine but labeled as mine. Nevermind trying to finally pick them up and they have the worst hours on the weekend. read more

IF YOU ARE MILITARY DO NOT GO HERE! THEY WILL FUCK UP YOUR UNIFORM! I took my dress blues to the cleaners to get a rocker put on them. They put the rocker in the middle of the fucking sleeve, not even centered. They told me they would call me when my alterations were done. After not receiving a call for about 3 weeks I called them and they said "it had been done for a few days, we never called you?". Absolutely a trash business. read more

Waters Dry Cleaners & Laundry - The fucked up rocker - Laundry Services Near Me - Port Royal, South Carolina

I brought my child's ROTC uniform here to be dry cleaned. As any parent knows these uniforms get inspected more than 1x/week!! My son's uniform was completely intact when I brought it to the dry cleaners. I picked it up. We opened it to bring into the school and the bottom back of the Service jacket, hemming was undone from one end to the middle. So I called and explained what happened. The staff said they can send it to alterations which could take 2 weeks and I would have to pay. They said they won't do a refund. They said they wash 100's of ROTC uniforms and this has never happened and the jacket must have been defective. I have taken this uniform to be dry cleaned several times at another place and never had an issue. Not only does it get inspected at school but I also inspect it to make sure it is clean, no wrinkles, etc... There was no issues with the hem in the jacket or any other article of clothing. First and last time I will use them. And why would I pay for alterations to be done from a company that caused the damage in the first place. I'm disappointed that people do not take the same care of other people's belongings as maybe they would their own. These uniforms are not cheap, these uniforms are worn with pride, especially being a military family for many generations. And for staff to act as though the clothing item was defective prior to me bringing it, is absurd. Why would I want to cause more damage....just to pay more money to fix it. Think about that!!! read more

We asked that my all my pants, whether long or cropped, be pressed flat in front. That's how they were when purchased and that's how I like them to stay--no creases. That specific instruction would be in the computer, they assured us, at the Ribaut Rd. store. Now, for the second time, I've gotten pants back creased--and there was even a tag fastened to the inside saying "flat fronts." They redid them, but once a crease has been pressed in, the crease line is always there. Oh, and since this had occurred previously on another pair of pants, my husband reminded the clerk, "Please! No crease in these pants." And yet....well, you know the rest. read more

What lovely people. I had some really really bad rust stains in a pair of pants- they did their best to remove them. They succeeded with some of them and were apologetic that some weren't able to be removed. They obviously did their best a-and you can't ask for more than that! read more

We found the staff extremely helpful. Our cleaning was taken promptly and the date for it to be picked up was surprisingly soon. We will be using their services in the future. read more

They ruined one of my dresses, claimed it was like that when they received it, said they never cleaned it despite tagging it with a false date: they said- "this is an old tag it was cleaned a long time ago" the date in their computer said July 13, 2014 - today is the 2nd!). The dress was clearly dry cleaned since the deodorant marks that were on the dress when I took it in, were gone. They proceeded to insinuate that I was lying to them. The owner offered no solutions. The young woman employee was extremely rude and defensive-obviously lying. This dress had only been worn once, had never been laundered or cleaned before. It was white- it is now gray with blue dye marks all over it. Needless to say I told them I would NEVER give them my business again. Had they apologized and admitted they made a mistake, I would have been OK with it, but to outright lie and then insinuate that I was lying, is outrageous! I have never experienced such treatment at a business. Never will go there again. I should note that we've used this dry cleaner many times without a problem, until now. I can understand that sometimes things happen, but the lying is unacceptable. read more

We are very disappointed in this cleaner. The first time we used it I took my husband's suit that he needed for a wedding. We dropped it off at the satellite store on Ladys Island. It was late coming back and then only the pants came and they had to search for the jacket. I figured everyone can make a mistake and went back with a wedding dress of my nieces to be cleaned and boxed while they were on their honeymoon. I took it in on the 9th of sept. It was to be ready by the 14th. It wasn't and that's all the info I got. Every time I checked on it I was told it wasn't ready. I told them I had to have it when they came to get it. They came on the 19th and still was not ready. When I finally was able to talk to a manager he told me the box to store it never came in and it had not been cleaned yet. I don't understand why this was never communicated to me. We picked up the dress still dirty. The people at the Ladys Island store were very nice and tried to be helpful. Unfortunately I cannot recommend this business! read more