Pleasure to work with. They do what they can to satisfy their customer no matter the cost. I…read moreappreciate their communication.

After I posted this review on Yelp, Joel tried diligently to reach out to me and he apologized…read moreprofusely for the faulty installation and neglect regarding repairing the leaks. He sent me a full refund for the amount I paid back in 2023. I've seen many five star reviews elsewhere and I think he's driven to maintain that. While I appreciate the refund, the casual disregard to repair the leaks on this installation took a ton of my time, and I'm certainly out more than what I was refunded, but I have learned a lot in this 2 year long process. I'm just writing to relay my experience as to inform the next customer, not to damage a local company's reputation as that is not my intent at all. I wish them all the best- I'm sure he'd be great at a much higher price point than that of mine.

DO NOT RECOMMEND! I signed a contract with Kelvin Arflin of…read moreKelvin's Affordable Pools, LLC on 5/6/23 to construct a residential inground 16x32 vinyl liner pool. The agreed upon contract price for construction was $64,920. I paid the initial deposit of $25,000 via check and informed Kelvin the remaining balance would be financed through a third party staged funding lender, Lyon Financial. Kelvin agreed and subsequently registered for an account with Lyon Financial. According to the contract, the deposit was to be used for purchasing the liner kit, heater, salt system, LED light, and half of the retaining wall. Permits were issued on 9/11/23. From September through October, he and his crew worked sporadically on the project on an inconsistent basis with little to no communication or updates of progress. After receiving a total of $44,960 in payments, despite only having completed minimal work and with no equipment delivered, he then requested additional payment. The third party lender refused to pay him any more money, citing the stages he agreed to, and the fact there was not enough work completed to justify the release of any additional funds. Despite repeated phone calls, text messages, and e-mails, Kelvin failed to respond in a substantive manner during the majority of November 2023. On December 2, 2023 Kelvin stated he "cannot move forward until the balance is paid", despite this contradicting the terms of our contract. For the majority of the month of December I was continuously unable to reach him or his office manager via phone, text, or e-mail. I did not hear from him again until almost a month later, and was only able to do so by reaching out through a third party. It was only then that I was made aware by his former office manager (also his daughter) on 1/16/2024 that he had experienced medical issues and he told me he was "definitely going to be down a bit". After that time, he failed to complete any additional work, failed to communicate with me or respond to any attempts of communication, changed his address and his phone number and took down his company Facebook page. His former officer manager later reached out by phone and informed me that he had moved out of his home, changed his phone number, and was "avoiding the situation". She also informed me of another customer who was also taken advantage of. In total, I paid $44,960 for services and have received no equipment whatsoever, and only excavation and the installation of pool walls has been completed. I estimate the work that was completed to be approximately $15,625, and when considering services paid for but not rendered, as well as equipment not delivered, I believe Kelvin Arflin of Kelvin's Affordable Pools, LLC has stolen approximately $29,335 worth from me. I sent multiple e-mails, text messages and a demand and right to repair letter via certified mail to Mr. Arflin (as well as the registered agent of the company), to which he has not yet responded.

We had the best experience with Kelvins Affordable Pools! They rehabbed our 20year old pool with a…read morenew concrete pool deck, new liner, re-plumbed for pump and sand filter, painted the coping and stairs. Kelvin was easy to work with and always kept his word. Highly recommend!

Aqua Design Pools and Spas designed and built is the most amazing saltwater pool/spa. They made the…read moreprocess so easy and convenient. Pricing is great and they have tremendous customer service. Let them give you an estimate on your pool project. You won't regret it.

Carl did an excellent Job during orientation also installed a saltwater system!! Costumer service…read morewith any questions was great!

I was at a designer showroom in San Francisco and decided on IndusParquet 1/2" Engineered Brazilian…read morePecan 5" to floor an entire ranch house we just bought in Sonoma County. Unfortunately the showroom wouldn't sell to us or our contractor. So I Googled and found True Hardwoods. Their price was about 40% lower than the showroom estimated they would sell it for. We ordered about 1,400 square feet and had a great order experience. The wood was delivered yesterday and the shipper they used ran quite late and didn't communicate. When I let John at True Hardwood know, he immediately responded and made it right for us. We only opened one box so far and it looks great. I'll update this once the flooring is installed but I am very impressed with their pricing and great customer service. UPDATE: Flooring is now installed and looks amazing! Our installer said there was very little waste. Very happy with the order!

This is one of the worst companies I have ever dealt with. Their customer service is non-existent…read more They never once called me back when I received a box of damaged hardwood. I called them a total of 9 times during an 11-day period. They never once picked up the phone to call me back. I was promised a replacement box, but it never happened. This company is dishonest and does not know what the word customer service is. Once they have your money, the communication ends! Do not buy from them. Not reputable!!

Chris was very knowledgeable and friendly. He was able to ​handle all the tasks I needed taken…read morecare of including pressure washing my deck staining my deck, fixing my gutter and cleaning it and installing guards, and also installed a snap-in floor in my basement for me. All his work came out beautifully and he is so affordable. His quote was about half of what everybody else's was and he did all types of extras anyways just to make sure I was happy I really do appreciate him for taking the time to help me out.

Do not use this contractor! He took our down payment of $550 and has refused to do the work or…read morereturn our money. I would stay far away from this contractor. He has no business account and i would be wary if he even has an LLC or insurance for his work