Top notch Hilton property. This hotel is very beautifully maintained both inside and out. We had a…read morecorner room which had a view - view was nothing great to see but made the room very bright. The bed was very comfortable and we weren't rolling into the center. Sheets fit and didn't come off during the night. After 10 days of traveling this was fabulous! A/C regulator actually worked and didn't sound like a jet was landing in the room. Walk in shower with shampoo, conditioner and body wash containers on the wall. No little half empty bottles to deal with.... Yeah! Highly recommend this property!

Here's the thing…read more I was on the verge of giving this five stars like so many others. I was here for a week, and for the vast majority of that week, was pleasantly surprised with the experience. But then, the last day happened. And that one interaction cost them three stars. I know what you're thinking - that's harsh. Trust me: you never get a second chance to make a first impression. First for context, I got the King Suite. The King Suite is basically a penthouse 1-bedroom. Top floor, I was right off the elevator. It's swank, it's visually appealing, and it's also very expensive. But I was willing to pay the money for a comfortable experience during a very difficult move. Here's where Hilton Garden Inn got it wrong - and if any of them read this, these are EASY things to fix. 1. they charge for breakfast. $20. I find this a joke. It's not that I can't afford it (the King Suite is very expensive, remember?), it's the principle. They should include breakfast at NO charge for the suites. 2. They got rid of the guest binder. You know, that binder that tells you about the locations and sights to see that used to be in every room? Not here. There's a small binder, but a waste of time. Also, the menu for the restaurant forces you to scan a barcode (that's another star off, by the way). 3. There's no work desk in the King Suite, which I find to be a joke given the cheaper rooms have it. There's plenty of wasted space where a desk could have easily been placed. 4. But the biggest issue: on the last day, it started to rain a bit, so I got my jacket out of the car, then went to get breakfast. "Natalya" essentially treated me like a criminal when I asked for a to-go tray (I find it to be inefficient and wasteful to do actual dishes for a quick breakfast). Constantly questioning about where I'm wanting to take the food (to my room MF'er!), nagging me when I went to get some salt/pepper from the table, didn't give me a carry tray, etc. Absolute worst experience, and the above could have been forgiven had this incident not happened. So, in summary: The hotel itself is nice. The basic hotel staff is nice. But you might get profiled and treated like a criminal - and I can't say for sure whether your skin tone has anything to do with it. All I can say is, for the thousands of dollars I spent at this hotel, I REFUSE to be treated that way.

Stayed for just one night for $185 on a Friday night during a high demand weekend. All we needed…read morewas a night of sleep close to the airport. What we got was gagwothy instead. When we first walked in, the hardwood floor stuck to our feet and there was a heavy cleaning agent smell. The bathroom tile floor was completely slippery. The shampoo, conditioner and lotion tiny bottles were half empty, like the cleaning crew didn't want to bother. Then we walked to the bed, where the top sheet had a stain on it. We complained to the front desk and he hastily mopped up, but the floor was still sicky. Eventually we laid down to sleep and saw that the fire alarm was gone with only the wires remaining. Then, during the night, the toilet continuously refilled as the tank flapper was apparently leaking. So we kept having to listen to water running about once every 5 minutes. See photos for some of this.

The hotel has a great price, staff is friendly and accommodating…read more It is quiet, clean and in a safe neighborhood. Next time I go to Madison I will defiantly stay here it only minutes from Madison. If you are trying to decide whether to stay here or not, I am telling you stay here and take the $ you save and spend it on something else other than a hotel You wont be disappointed.

After checking in, we noticed that our room was very stagnant with an odor, as though it had not…read morebeen cleaned or carpet was harboring odor. We could get past it. We pretty much dropped our stuff off took kids to the pool. Then went our for dinner/shopping. It wasn't until we were back in room, kids were showering that I noticed the body mirror was filthy with handprints, some smudges on the desk, and old food (corn) noticed on the bathroom floor behind the door. It hadn't been cleaned thoroughly. When talking to the front desk we inquired about credit or other room. Thankfully, they were able to accommodate us to another room that was properly prepared. Front desk/staff have been great! Very kind.

YEAHS: Good location - only a minute or so, right off the highway. A Pleasant downtown area is…read moreonly a few minutes' drive to the South (under and past the highway). There are a handful of and nice restaurants, taverns, coffee shops, unique stores. Personally recommended: Nitty Gritty Restaurant, Beans & Cream Coffee Shop. JJ Sewing Shop. JJ Stitches Quilt Shop. Security cameras around the inside/outside of the property. Breakfast had a dedicated person assigned to oversee things (***BRAVO***), not just the cook who is asigned 2 jobs (oversight, and food prep)! The housekeeping staff in the hallways were friendly. There was a reasonable level of cleanliness throughout the building. Building itself was well maintained, minus one point (see NEAS). The beds are very comfortable. OKAYS: Front staff were professional, efficient, and business-like in transactions but could have been more friendly and welcoming at check-in. Room was comfortable and reasonably clean (room edges could use some attention). We were greeted most of the time as we came and went past the front desk during our stay. A second TV in the breakfast room would make viewing easier from some locations (First-World issues!). A Kwik Trip is located just a couple of (walkable) blocks away. NEAS: The pool felt like a "fishbowl," with anyone accessing the lobby able to see in. No elevator. The breakfast room was clean but lackluster and overly utilitarian in appearance and feel. The middle of the hallway in front of Rm 221 is giving way; not visible, but you can feel it. The toilet/Tub/Shower room is small. Doorswing would hit one at the knees if sitting on the commode; and only clears the tub edge by a foot or so. The air system filters were dirty. VERY NEA: The hotel has chosen to include a Room Safe Fee. IMHO, this is a "junk fee" being used by locations as a free revenue stream that allows them to advertise and artificially appear cheaper per night than competing locations. The corporate level explanation is that "half of our guests like it / half do not." From personal experience, I have seen this ONLY in a couple of 5-star locations. I mostly see it in 2 and 2.5-star locations. Like others doing this, this fee is NOT reflected in online advertisement pricing; you only find out about it at check-in and can only get it removed by specifically asking for it to be removed by visiting the front desk upon check-out.

We came home with bedbugs, and an urgent care visit as I turn out to be allergic to their bites…read more Otherwise it was a decent enough place.

You need the right mindset for a place like McGovern's. There are lots of new places that pretend…read moreto be retro because it's the cool thing now. But very few are authentically vintage without even trying. I stayed here once a month for business in the early 80's and always loved the family atmosphere. We visited again last week and after posting some pics on FB, someone wanted to know if I was "time traveling." She was absolutely right. Everything was exactly the same as I remembered, including the family-owned authenticity. It has been well maintained, but with out being "updated" or modernized. The same goes for the supper club-type restaurant. An even better value now than it was 30-plus years ago because they're competing with more up-to-date properties. We enjoyed our stay very much. Thank you McGoverns for keeping things so well preserved!

My mom and I were seeing Kathy Griffin on Sunday night and since we're from Illinois we decided we…read moreshould stay over instead of driving back. Originally it was great. They were very accommodating when I asked for a room close to the elevator due to my mom's mobility issues. The room overall was pretty nice. There are a couple issues. Number one I feel like it's pretty standard to have a microwave in a hotel room these days. I've stayed in rooms that cost less that have them. So that was issue number one. Number two I feel like no matter if it's a handicapped room or not, which ours was not, there should be some kind of Aid or bar or something to get up off the toilet. Which there was not. There's plenty of room for it as you'll see in my pictures. I also think it's kind of cheap not to do a complimentary breakfast , when you're charging over $100 a night for a room . Also especially when you have a Starbucks in the lobby , we kind of know you can afford to offer breakfast. I'm just being honest. My main issue, involves something to do with Sanitation. Which is why they are only getting three stars. I mentioned the fact that there are not microwaves in the room. I will give them credit they do have a good amount of options in their little market downstairs. They offer several options to microwave in their communal microwave. But herein lies the problem. There is nothing to microwave those items on. There are no plates, napkins or paper towels to place your items on. So you are placing every item directly on the plate of the microwave. That's a safety issue. I was not okay with that. As far as the room itself, it was nice. The beds were comfortable enough. There's a nice size closet. The TV was nice and I did like that they have the option for most streaming services. But I just cannot get past that sanitation issue. It's a great place to stay and pretty affordable, but just keep in mind what I said.

It's the old style courtyard interior. Check-in was a breeze, water behind the front desk…read more Parking lot was kind of full when I stayed there. Single bay elevators in a couple locations in the hotel. While I didn't run into any congestion, I can see it happening on a busy day. The room itself was standard courtyard. In a bit of disrepair; it's been used, and clearly time for a refresh. Great staff, always nice.

The lobby had complimentary cucumber water. What, am I at the Ritz?…read more My room came with nice slippers. My mom would love these, God bless her parted soul. The toilet water was lukewarm, just the way I like it. The carpet was outstanding. I laid down to stretch and found myself sleeping on the floor overnight; feeling refreshed in the morning. I rate the Madison East, Wisconsin Hampton Inn five stars.

Typical Hampton Inn. Clean , comfortable. Free breakfast was nothing to write home about. Friendly…read morestaff.

We are in town for the ultimate frisbee association (UFA) championship weekend and had a great…read moretime! This was only about 12 minutes from the field and we chose it because of the continental breakfast swimming pool and a great price. Staff was very friendly and the continentalbreakfast was great! We will definitely stay here again the next time we come in town. It is close to restaurants like Chick-fil-A and grocery stores like Aldi. We also enjoyed at the hotel how they have a Scrabble game set up for people to just put words in. My kids loved it. Great job at this location!

We are a Marriott family and choose Marriott over any other brand if given the choice…read more We stayed at this Fairfield over Thanksgiving and it was a totally "meh" experience. What we noticed what was what was missing -- the warm, welcoming service that Marriott is known for. My husband is a gold member and it's standard for the clerk to acknowledge that and offer something - a bottled water, an upgrade - something. There was no acknowledgement at all. We stayed 4 nights - 1 with a certificate and 3 with cash. One stay, two forms of payment. This was not a problem for knowing that we needed the same room all 4 nights but it threw them into a tizzy when it came to housekeeping. When we checked in Wednesday, we were told housekeeping was every other day, so Friday. When we returned late Friday our room was still untouched. The front desk was surprised we thought we should have received housekeeping services and offered us new towels and toilet paper (whew, because we had run out after 3 days!) but said that our original check-in day didn't start the housekeeping cycle but the start of the "2nd reservation" did. (Cool, but with that logic, then the end of the "1st reservation" should have triggered housekeeping before the next one started because otherwise, eww, who wants to start a reservation with an uncleaned room!!??) We stayed out of our room all Saturday morning and returned close to 1:00 pm to find...drumroll please...the room wasn't cleaned!!! Eventually, with much internal discussion on whether or not our room should be cleaned, they did clean it. But here's the thing. Any one employee could have changed the situation. There's a myriad of ways they could have done this, but instead, we kinda felt like our staying here (at a hotel) over a holiday was an inconvenience. It's for all those underwhelming customer service reasons that I can't give this location more than 3 stars. It's a great location, but you have other options you might want to consider.

Staff were friendly and helpful, which we appreciated. We liked the convenient location that…read moreoffered free parking, an easy 10 min drive to downtown Madison, and close to stores, a mall, and gas stations, which made things easy during our stay. The room was spacious, almost like having a small living area of its own, and the hot tub was a nice way to relax after a busy day. Coffee at breakfast was decent, too. Unfortunately, we struggled to get comfortable overall. The room had a funky smell, and the bedding felt very worn with thin sheets, flat pillows, and a bed that left both of us with sore necks and backs (and we're only in our mid-30s). The room was also too bright at night, with light coming in from outside and no way to fully block it out. Breakfast options weren't great. It was disappointing that we couldn't log into Netflix or any streaming apps on the TV during our evenings. Cell service (AT&T) was poor, and the Wi-Fi was unreliable, so watching anything beyond local channels or getting work done wasn't really possible. Overall, it was decent for a quick stay, but for the price, we didn't feel it offered good value and probably wouldn't return.

I booked 12 rooms for 26 women in mid February and DO NOT suggest this hotel to anyone. One of the…read morewomen was surrounding by two men outside the hotel. She was scared for her life. Non-paying people were propping doors open for others to get into the hotel, drug use in the lobby bathroomm, a woman bathing in the lobby bathroom and people roaming the parking lot. One room had a man banging on their door at 5 in the morning to let them in. Two of the rooms had a fly infestation. Our group was scared to leave their rooms on what should have been a fun-filled weekend. I contacted the hotel manager, he apologized and wanted another chance to provide superior experience. I contacted the Best Western corporate office, their response was contact the hotel manager. I'm very disappointed in the Bester Western's handling of the weekend. I'm scared for the staff and guests

Place is great staff is friendly. I live a hotel with a bar and a restaurant. Had a couple beers…read morelast night and a chicken sandwich was delicious. Guy next to me had a huge chicken Cesar salad he was raving about. The bartender last night was great. A guy walked up that had way too much to drink. She handled that situation more professionally than I've ever seen. Didn't know you could rationalize with someone that drunk she did. Got him a water. I think he got food and left. The breakfast here was the best I've had in a hotel other than In Dubai. Hats off to the cooks in the back. You're knocking it out of the park. Came to the room earlier and the maids were in the hallway happy smiling and polite. One of the hardest jobs in the planet. One has an arm full of bedding the other grabbing supplies for the room and they're moving telling me go in sir. No ma'am you've got 20lbs of laundry please go. So nice and friendly. Came here for a quick Gin & Tonic and bam, another awesome professional polite bartender. The staff that works the Lobby are great also. The Ambience is as it should be at a Holiday Inn. Warm welcoming and calm. This is also while dealing with wrestling state championships and kids all over. Way to go Holiday inn you are showing how to run a polite professional establishment.Top to bottom left to right . Can't say enough about my great experience here. Will definitely bring the family and have a weekend trip here just because of the amazing hospitality. I highly recommend giving the entire staff a raise especially seeing them work so hard this weekend with the expanded patronage.

This is not a 4 star property, rather I'm rating it 4 stars based on expectations for this level…read morelodging. We arrived around 10pm for a 2ni stay. Staff was stand-offish on arrival, barely speaking a word. Our key card was presented in silence. We opened the envelope to find our room number & headed for the elevator that was visible from the desk. Staff over the next 2 days were much more friendly. The room was clean, in good condition & it was nicely decorated. It had ample space, lighting, outlets, 3/4 bath, comfortable king bed & a good sized closet. The temperature control was NOT truly adjustable and may be motion sensor based. We woke up hot about every 2hrs, regardless of the setting. Overall, the price was good compared to other properties we looked at & parking is free. Since we were on a motorcycle, parking was important as we found many garages do not allow them, when searching other properties. This property is close to the airport & medical. I'd stay herr again for a pre-departure night but consider other options for longer stays. We are platinum with IHG & booked directly without using points.