First and foremost we start with the bullet hole in the rooms window…read more That was not the most concerning and disgusting part, the one bed had blood on the sheets and apparently was not cleaned. The staff did not really address both of these issues immediately and mgmt neither.

This was our first time staying at this location of Country Inn & Suites, we have previously stayed…read moreat their other location in Madison. We were very happy with the accommodations. The staff were very professional and friendly, the rooms were very spacious and very clean. Linen and towels were fresh and the room smelled very fresh, they must use great cleaning products. The beds were very comfortable, and the hotel in general was very quiet, even though they had a lot of people staying there while we were there. The free breakfast was very good, and a lot of variety, including hot and cold foods, cereals, bagels, yogurt, and the coffee was very good. My only complaints are, the pool water was freezing, obviously not heated, since it seemed that no one ever used it. And the Hot Tub was a big disappointment, I was looking forward to using it, but saw there was a bunch of black dirt at the bottom of the hot tub, looked like it had not been cleaned in a very long time. Big health hazard there! I still gave this motel 4 stars because of the many positives this motel had like great rooms, staff and breakfast, but the pool and hot tub need staff attention.

In town for a conference at Epic headquarters and this was a perfectly pleasant hotel room. Bed…read morewasn't too saggy like some can be, and the room was spacious with a nice couch and desk set up. Clean sheets and towels. The front desk was very polite and the lobby was nicely kitted out with lots of lounging spaces and a bar with some food service. Walkable to Costco, Taco Bell, Massage Envy, a nail salon, and Ruth's Chris. The shower had a bit of mold in the corner and leaked a tad where the door met the floor. Overall a nice version of an affordable option!

Checkin was slow, there was only one person on Friday night and the party in front of me took time…read morechanging rooms, making requests, etc. That said, the attendant was friendly and took care of me quickly when it came to my turn. The room was partially clean on arrival (bed was made, bathroom had dirt tracks/marks on the floor). I didn't make use of anything else in the hotel, mainly there to sleep. Location was fantastic though, near Costco and short driving distance to places to eat.

Stayed here for a work trip. Definitely has all the creature comforts and breakfast built in. With…read morea 3 month old baby, we were put in a room that was spacious and that was far from disturbing other guests (excellent attention to detail!) Went to go use the hot tub and it was stuck at 87 degrees. The nice young man at the front was kind enough to restart it so I could enjoy it, while it took a while to heat up, it was extremely appreciated after a long day at work and caring for an infant. First hot tub in nearly 2 years' I was incredibly grateful! It was a joy to watch the snow fall and have a moment of peace in a relaxed environment. Staff was fantastic, breakfast always hot and delicious, environment clean and tidy, and coffee hot and strong. Will happily stay here again!

The room was comfortable and clean; that's what I look for when deciding hotels. They had some…read moreconstruction at the front door and you had to go through a different door which wasn't very wheelchair accessible. All they need is a small ramp over the woodchips and it would be fine. The breakfast was decent and the staff was very nice. The pool and whirlpool were nice and there was an ADA lift for both. The wiring on the pool lifts looked scary since it was spliced but I still used it.

Parking was accessible. The space is large, but very dated. A singular receptionist was on duty…read morewhen we tried to check in with a large group. The process took over an hour and a half. The third floor double queen room 318 smelled dank when we entered. Fortunately, the HVAC system worked enough, and the moisture level and musty smell abated some. But the smell was as uninviting as reception. Lighting was quite low in the room, especially the inner bed corner area. The water pressure and temperature worked well, however. The few appliances we used in the room worked too. Our hotel package included breakfast. It was the usual Hilton fare for us. We likely would not return here. Seems in need of more and better trained staff, not to mention a full update.

I was there for a meeting in the conference room, the conference rooms were clean very basic. The…read morefood that they served was delicious, maybe a little dry however better than other places. Lobby was very clean so we're the bathrooms. I did not get to see the rooms, however, from what I heard they were nice.

Came here first a conference and so my review is simply for the spaces they had here and not for…read morethe hotel. It was a hospitable place where the staff was super nice and the layout for the place was super simple and straight forward. It was very hard to get lost here. The conference bought the food package and the first day was really good. The second day had burgers and perhaps it was because I got the last of the bunch, but it was kinda dry. It's ADA equipped and accessible. There is a hallway to the hotel rooms which is about a 5 minute walk away. Plenty of parking as well.

The hotel was neat and clean with multiple amenities. I was there for the Womens Music Festival…read more Grounds updated A/C seemed to turn off and stay off at night but when on it was comfy.My review is based on the mattress of the beds in my room 925. If you like sleeping on an inner spring and no mattress feel than room 925 is your room. I was too tired to complain until end of stay but beware. Shower water pressure was real good and better it was hot quickly at all times of the day unlike other places we've stayed. There were other minor issues but they were taken care of promptly. If you needed something all you had to do is ask. Staff was awesome. My special requests were immediately taken care of I forgot which of our logins I used and the one that is configured no down no feathers wasn't but they accommodated me fast. People to call -all for Excellence - Ngo, John waiters Jim one of managers Susan who made sure we all had a place to enjoy dinners in hotel. Who went above in doing their jobs for a very large group. Driver to and from airport gave tips for where to eat and he was spot on.(I forgot his name might have been Chris) You don't want to see me after sleeping on feathers! My rating beds mattress rating 1 for comfort but 5 for making it down-free for me. Food was ok. Hotel Breakfast was real good, Lunch not enough sandwich options in the restaurant and the dinner - well chicken almost every night. The Hotel Bar served delicious drinks with generous pours. Having said that there are multiple excellent restaurants within .5 mile. From Indian -Dhaba Indian Bistro multiple friends said also was excellent, Steak, Salmon and Grouper at Cooper's Hawk Winery & Restaurant were excellent choices. favorite sides Asian Slaw and Wasabi Mashed potatoes. Louisianne's Etc. for Cajun was pretty tastey according to one of our group. Then Hamburgers and peanuts at the Five guys were filling too! So food could be found in walking distance. Never made it to Taza or Villa Dolce maybe next year.

I'm liking the Holiday Inn Express. Very friendly check in, everything is pretty new and clean…read more And the fitness room and pool (especially the hot tub) are amazing. Top notch fitness equipment is rare at any hotel, much less a HI Express. Location is a little tough to find (use your map app) because it's literally burying in a bunch of businesses and office buildings. There are no straight, north/south type roads to get there. I tried to manage my way out without my maps and had to give up!

It was very cheap we went for just the pool. Which was big it also had a hot tub there was a claw…read moremachine in the pool room which was a bit weird but we had lots of fun

BEDBUGS! We checked in here at 11:30pm on 12/24/2025 and room 106 has bedbugs. Large enough to see…read more(size of an apple seed) so they've been fed. Not sure if you're staying there and on floor 1 because of their renovations, but you could be infested. They were crawling on the bathroom floor.

Chris, the front desk clerk is very patient very nice he's not petty some of ur front desk clerks…read moreare pretty I've a bottled water he's a gray person that cares and please keep him around there was a bug in my room I like Chris bcuz he made me forget all about that bug

So, first, this is an older hotel. I brought my now adult kids here when they were about 5 or 6yrs…read moreold about 20yrs ago. The other day, I brought my 7yr old (yes, 19yr span between first and last child), for his 7th birthday. The room was nice, however, the shower only ran cold. Communicated with the from desk, they did offer to have me change rooms or send someone up. My son washed in the showers at the pool and I just took a quick cold shower because I stayed only 1 night and was home the next day. When I checked out, they offer to add extra points to my stay. Since it had been about 20yrs since my last visit, I did not recall the pool being saltwater. Perhaps it was not at that time. But, it is now. While some may state that this pool is for younger kids, which it is, I know my adult kids would have enjoyed seeing a pool that had more to offer than just a rectangular pool. There is an attached Italian restaurant, hotel bar and a small snack / bar in the pool area. My son chose chick-fil-a for his birthday dinner, so we did door dash vs. eating there.

This is a perfect little getaway for a family with small children. My kids were newly 4 and almost…read more2 when we visited and they had a blast at the pool and on all the slides! There were plenty of tables and chairs around the pool area. We had a room with a king bed and bunk beds. I was a little annoyed because when I called the hotel before reserving, I was told the "room" with the bunk beds had a door, but it did not and it is actually only a 3/4th wall sectioning the bunk beds off. Nonetheless, it was still nice having the bunk beds in a separate area. We checked in on New Years Day, and while overall I felt the hotel was updated and clean, the hallways really needed vacuuming and there was trash sitting outside a few rooms for the duration of our 2 night stay. It was great having a restaurant attached to the hotel and the morning breakfast was great. All the staff at the front desk were friendly and helpful! We also visited the Madison Children's Museum while we were there so that is a great option for families when the kids are tired of swimming!

I'd say this is an average 3-star hotel, and honestly we weren't looking for much more than that on…read moreour very brief trip to town. The hotel as a whole feels small with low ceilings and narrow corridors. Our double-bed-room was on the first floor off of the lobby. To our surprise, it had a 'full' kitchen in there, with a large fridge, stovetop, and even a dishwasher. I suppose people could stay for lengths of time here? We spent very little time in our room, apart from sleeping, so the only thing that got use was the bed. Oh and the bathroom/shower, which were clean but certainly outdated. Bed was just fine, not uncomfortable, but perhaps some new pillows are in order. We had a few items from the breakfast bar in the morning--subpar food but does the trick if you're looking to get your fill. They had everything from potatoes, eggs, and sausage patties to yogurt and cereal. Pros: Free parking for guests, including underground heated options. Front desk staff was very friendly. And I'd say the best thing about this hotel is the location, as it's right within a big outdoor shopping/restaurant center. Walkable to plenty of places down the street.

Date of visit: August 30, 2024 Room: 320…read more I am normally a Hilton person, but I had a free night through IHG and since we were just staying in town for one night for the Badger game, this was a perfect opportunity to take advantage of the night. This Staybridge was relatively close to Camp Randall and the reviews through Yelp seemed to confirm that this was a good hotel. Unfortunately that was not the case. Finding the hotel and securing a parking spot in the lot was easy, and check in was relatively straightforward. The clerk was friendly and provided the necessary information efficiently. Nice that the pool is open 24 hours, not that we ended up using it. The clerk also referenced a note about there only being one bed; which is fine since I reserved a room with just one bed... After check in we entered the hotel and noticed a smell in the hallway that my husband likened to a porta potty. The smell did not get much better when we entered our room; it smelled stale, as though the room had been closed up for a long time and just recently placed back into service. Perhaps that was the case given the hasty patch job we noticed above the shower in the bathroom. Speaking of the shower, the pressure was decent, which surprised me given how much water was still coming out of the bath faucet while the shower was running. Points for using the refillable bottles of shampoo, body wash, and conditioner, but the bottles were not very full--good thing we weren't staying long! Also disappointing was how disgusting the fridge was. The outside of the unit looked like someone had shaken a can of orange Fanta, opened the can, and then walked away. Again, glad that we only spent one night here.

Hotel room was clean, and layout was nice. There was a lot of consideration like the fridge, full…read morelength mirror, towel railings, and desk area. The bathroom across the bed can be annoying if you don't want light shining. $25/night for parking seems unnecessary when they have free street parking. Gym has wipes, towels, recycled headphones, two TVs, water station, and a lot of versatile equipment. The one thing they were missing was hand sanitizer. They have free breakfast from 7am-11am, standard eggs, waffle, yogurt, cereal and coffee stations. Nice to see fresh spinach and cheese by the eggs.

Stayed here for a work trip and was impressed! The rooms are bigger than a standard hotel, with a…read moredesk and sitting area. The breakfast was good with eggs and sausage, oatmeal, cereal, yogurt, and melon. It was quiet, I was close to the elevator so I was a little worried about noise (I'm a light sleeper), but it was great. Other than an occasional loud walker in another room I didn't hear anything when I was in my room. I'll be frequenting this area for work, so I'll look forward to staying here again.