I really liked this place the shop was really great place to do my business with Derek did work on…read moremy transmission cable they did great work and thank you guys for all that you did for me

They have been servicing my mothers car for years. I drove the car a few days ago and discovered…read morethe brakes were mushy along with metal on metal brake noise. Went to Mike's to see how soon the could get to her car for a brake inspection/repair. About a week was the response. I replied pencil the car in and if I find somewhere to get it done earlier, I would call and cancel. The response was "I don't do business that way" I left. I made arrangements for the following day with a national auto repair shop. After the inspected the car, they said the rear rotors and calipers were so rusted they were inoperable and the front were 90% gone. The replaced the brakes. My concern was with Mike's safety inspection and servicing procedures - it appears the brake system is not part of that process.

After having my 2019 hyundai in the shop now for the 4th time since buying the car in January 2025,…read morei can confidently say DO NOT BUY USED FROM WATSEKA FORD! They dont care about their customers. They just want the money. WOMEN, DO NOT GO IN THERE ALONE! THEY WILL TAKE ADVANTAGE OF YOU!

Our new truck buying experience with Ethan was great. The well known dealer "back and forth"…read morebetween salesperson and sales manager was minimal (1-2 times depending on your definition). Search for the youtube "TruCoat" scene from the movie Fargo. Hilarious, but with expletives. Ethan was a pleasure to work with and got each of us on board with the Ford App. Also, we first wondered why they did not attach my front license plate (required in IL). As it turns out, while there are pre-drilled indentions on the front bumper, most Ranger owners (maybe all trucks) prefer a non-invasive work around. Ethan offered to attach but suspected that we would not want them to do that. I found the work-around that can only be done by the owner. See the ranger6g forum. Ethan's passion and genuine care for us as customers was evident from the beginning. We were very happy with our experience. No stress. And the Ranger is beautiful.

Great sales man willing to work with you, Sam is the man, if you want the man that can't back up…read morewhat he is selling. Don't buy anything "as is" unless you have $10,000 to put into it. Good luck to anyone that buys anything from this place.

What a great experience I had here! The staff was very helpful and honest. The owner will work with…read moreyou and make sure you leave satisfied and happy. Awesome people and customer service. Wish I could give 10 stars!!

I have been doing business with Dralle off and on for years. Jake was just out of high school. I…read moretell you him and John work hard to get you a vehicle. About a month ago I went there to see if my car could be fixed,electrical . It would be a fortune for me it was pulled to the back. Jake had me sit down in his office I just got to hot outside Jake got me a 7 up. Here Jake and John put their heads together to get me a newer car. Well it worked I got a newer car payment I could afford and it is nice! Jake is a great salesman and person. John right there with him Thanks you two. Larry Huffman ,,,,,, Dralle is the place to go to if you want a good deal on a vehicle

I always come to Dralle Chevrolet Buick GMC for my vehicle service needs, and they consistently do…read morea great job. Everyone I talk to is straightforward, friendly, and easy to work with. They communicate clearly, get the job done efficiently, and make the whole service process hassle-free. It's nice having a place I can count on to take care of my vehicle. Definitely a 5-star experience!

I'd like to say first off that Mr. Gray seemed to be very 'good people' when I first met him. Turns…read moreout he went above and beyond, he was more than helpful, and I now admire him greatly. Word about town is that they're a wonderful family, and it does indeed seem to be true. I highly recommend the business

I needed body repair to my vehicle after an accident. I never heard of this place before but a…read morelady I met referred me to them. They gave me a fair estimate. This place is very busy so they couldn't get me in immediately but after scheduling the repair, I can understand why they are so busy. They do EXCELLENT work at a fair price. Employee Paul did the estimate, owner Mark checked things over. I highly recommend them. I couldn't be happier with the work they performed. Great customer service/ Excellent work performed/ Fair price

refused me for the color of my skin!!! Racist MAN!! HOW are you in business when you treat and talk…read moreto people the way you do!!!!

Formal Complaint - Service Department Experience…read more I normally don't post reviews like this, but I feel it's important to share my experience with the Service Department. From the lack of communication to the questionable repair work, this has been one of the most frustrating and disappointing experiences I've had. My rear driver-side brake caliper was leaking brake fluid so badly that I had no brakes at all. Since I have an extensive warranty and the dealership was nearby, I trusted them to handle the issue safely and professionally. Unfortunately, that wasn't the case. After waiting six days just to have my car looked at, I was told that a slide pin was missing from my caliper, something that, according to the service manager, "doesn't just fall out." I was also told the repair wouldn't be covered under my warranty. I had to personally contact the dealership where I purchased my vehicle to get the claim corrected and approved for coverage. Communication from this service department was nearly nonexistent. I had to call repeatedly for updates, and it took over a week just to have the part ordered and the repair completed. When I asked about the brake pads for that caliper (which were also covered under warranty and had been soaked in brake fluid), I was told they would simply be "resurfaced." As someone concerned about safety, I questioned whether that was appropriate and was dismissed without explanation. When I finally got my vehicle back, the caliper appeared rusty and old, and the brakes immediately began squeaking. A month later, the issue persisted, so I took my car to an independent mechanic, who found a gouged caliper piston and no grease on the slide pin. This is absolutely unacceptable. Between the poor communication, the delays, and the substandard repair work, I would not recommend this service department to anyone. Customers should never have to fight this hard for safe, quality repairs, especially on a warranty-covered issue.

Absolutely impressed with this dealership!! Never been here, live 11 miles away drive by it often…read more We had a lease vehicle for my mother in law that was expiring, and we needed to know about how to purchase or return the vehicle. This vehicle initially was leased in Bradenton Florida. Dave McFadden and his wife greeted me at the door. I explained the situation and looked to them as to how to handle it. Within 5 minutes Dave had it figured out, east peasy!! Something that 2 salesmen and a finance guy and a neighbouring dealership (25 miles west) either weren't willing to do or complete what they said they would. We returned the next day with the leased vehicle and given the actual financing quotes, Dave said take a couple days to figure it out, we did and on7/24/23 we purchased that vehicle and it was such a easy process. Unfortunately in the last year this has been the third purchasing at a dealership that I've been a part of and this was simply a breeze. I cannot say anything but praise for Dave, his wife, Misty, Tiffany making this happen !! Thank you and thank you!! We will return!!

We purchased a 2011 Jeep Wrangler from Dralle Watseka, for $17,500 on January 16, 2023. We were…read moretold it passed inspection and needed no work. To our surprise, and $9300 in repairs later, that proved to be a lie. The vehicle had 2 broken U joints, bad tie rod, frozen wheel bearings, bad axle rod, leaking fuel tank along with multiple other repairs that needed done. We do not in any way recommend this dealership to anyone. Buyer beware is all we can say at this point.

My wife and I traded in a mid-size SUV for a small crossover. After almost a month and 4000 miles…read moreon it we did not like it and looked to trade back up. Going in I expected to owe a bunch of money to get out of it since I had not put any money down at the time of purchase. Jake and Chuck treated be far better than I had hoped for on the trade in, and then helped me secure a really good deal on the new purchase. I have bought numerous vehicles from them in the past and will continue to do so. Thanks again!!!! A++++