I wish I could give zero stars. On August 20, Watson Glass Co. replaced the glass on my back patio and left glass and metal shavings scattered across the patio, in my doorway, and even tracked them into my living room. With a small child and two dogs in the house, this level of carelessness is nothing short of negligent. I wasn't home when the technician arrived due to medical reasons, but the mess he left speaks volumes. Given the broken glass shards I observed during his initial measurement visit, which I spent an hour cleaning up myself, I assumed someone would learn from that mistake after notifying them of this initial oversight. Clearly, I was wrong (unfortunately I didn't take pictures). All I asked for was a simple apology to acknowledge their mistake. When I reached out, the owner flatly refused to apologize, stating "we cannot apologize." To claim an apology is off the table after compromising a customer's safety is an astonishing display of arrogance and disregard. Needless to say, I will never use Watson Glass Co. again, nor will I recommend them to anyone who expects professional service and basic human decency. read more

See all

We called to try to schedule an appointment to get a crack in our windshield fixed. They scheduled my wife for 1pm and so she showed up at 1pm to be told that no one was there to fix it. The man told her that someone might be back by two, but he didn't really know, so just to come back at 2. She came back at 2 for another man to tell her that a nickel sized crack where a rock hit was too large and that they could work on it, but wouldn't be able to warranty the work. I do not appreciate the customer service or them giving my wife with our three kids the run around. The crack still looks about like it did when we took it and we are out $65. I generally try to give local businesses the work over chain stores, but I will be doing business with safelite from here on out. read more

If there is another option to choose someone I deff wouldn't recommend this place. 1. They didn't have a vacuum to clean up that we had to dig ours out for them. 2. There was so much glass left behind that thankfully I noticed it before I stepped on it and cut my foot open. Wonder if they would cover my hospital bills for their negligence 3. So much glass left behind. I'm not your maid to clean up after a "professional" company read more

See all

Several people referred me to Watson Glass as they are one of very few that deal with shower door repair. I went to them at our first issue and was told they can't help with a minor repair. As my limited options dwindled down I called to get an estimate on a new shower door. I left several messages over a few weeks with no reply at all. The last call I made to them was basically me forcing the lady to set up an appointment. The appointment was set up and the day of the afternoon appointment I received a call at 9 am stating he was waiting outside my house. I left work to let him in only to have him belittle the person who installed the shower and I form me that the only thing to do was to replace the whole door. I ordered the door with an estimate of $500 to $600 for everything stating it would be about a week for it to come in and someone would co fact me. Over a month went by and no calls. Once again I called to set up an appointment as my door had been in for weeks just sitting there. The appointment was made for the morning only to have me wait until noon and call to be informed the person would be there from 1200-1400 (apparently that's Morning in their world). The person who installed it was the only good part of the whole experience. He was professional, detailed, and respectful. The day after the installation I was called to collect for the job but was given a total of over $800. After a lengthy debate we settled on just under $700 but I don't know how it can go from over $800 to under $700 legally! Terrible experience and will NEVER deal with them again. I have called for an invoice and have yet to get one but assume there will be some erroneous charges. I recommend NEVER using this company! read more