The staff is friendly and professional. They're willing to help you get your repairs done and…read morecomplete them with good quality. My equipment has to endure some harsh work sites and they keep me going.

Nothing but great things to say. After one of our main skidsteers broke down, we needed a…read morereplacement quick. After calling 6 other dealers and either them telling me I wouldn't see a new one for 2 years or just plain not calling me back it was frustrating to say the least. It was obvious after talking with Jason at MFG kubota that he actually cared to help and get me into a new unit. He had a brand new skidsteer to me quicker than I thought was ever possible. Obviously the machine is great but the service from everyone at MFG is why going forward I will only purchase new equipment for my business here. As a business owner, time is precious. Dealing with an equipment company that actually understands that is worth its weight in gold. Thanks again, Devon

Bought a pair of boots and got 2 left foot boots. as annoying as that already is, I had to call…read more8-10 times before anybody even answered to see if they had the other boot just to be on hold for 15 minutes and basically got told "get fkd" since "nobodies working in apparel we can't do anything for you" (words from the manager) to just come return them which is just annoying, like do your job that's what your paid to do.

Love the store, BUT The Stihl section of the store is mismanaged, do not let them order parts for…read moreyou, it just takes too long! I have been waiting 4 weeks now, C'mon!

I was in the store on 3/10/2026 and I witnessed the manager Kim yelling at an associate on the…read moresales floor. I was in retail for almost 20 years....and I have never seen disrespect like that to an employee. I'm not sure if this is what customer service means to Rural King..but I can't fathom her being able to keep any employees if all she does is disrespect them. Especially on the sales floor. And he looked like a teenager. A literal child still...if this was my child he would never return to that job. Do better, Kim. A job should be a safe place...not someplace that causes you anxiety. The sales associate was amazing though. He helped me before all of this happened. However, I left without purchasing anything as I refuse to support this kind of behavior.

Complete lack of customer service. Kim the manager started screaming at me that she doesn't have…read moreanything to do with tractors and then put me on terminal hold. They've now had my less than a year old tractor for 3 weeks to replace a broken tie rod end.