So went in for 30k service and to have the DC outlet checked. Confirmed the outlet was…read moreunderwarranty. When the vehicle was ready. The informed me it was not covered under warranty because of "debrie" "later confirmed was rust and wiping it out with a cloth fixed the problem". Manager Joe "did not give his last name" who was extremely condescending the entire time. Insisted it was not rust. Did take cover the cost of the diagnostic. Main issue is I was not told before hand that if it was not covered under warranty I would be charged over 200$ for a diagnostic. This is something I would think is extremely important to cover before performing the service.Especially when the customer specifically asks if the service would be covered under the warranty. I have p t s d. And manager Joe's condescending tone and words.\nWere extremely aggravating and a common trigger for veterans with p t s d. Young lady at the counter was extremely professional.The entire time and I think her for actually being a professional even though the example given by her boss is exactly the opposite of that. At a 3.5 rating, this service station is already low.And I understand why.

Always good service, friendly staff, fair prices…read more Cookies,coffee and popcorn a nice bonus! Thank you and keep up the good work!

Stay away from this pace at all costs. There are so many…read morenegative things that happened to me there. From not doing the job correctly, putting the car back together with parts from another similar car. Being overcharged is another one. They spend time on the phone and talk to people who walk in while your being charged for that time.

I took my Ford f150 to bills to have an aftermarket exhaust system repaired. It was initially…read moreinstalled incorrectly and the pipe was way too close to my spare tire. They redid the entire exhaust and did a wonderful job at a very reasonable price

Found a good deal on cargurus and drove nearly 2 hours after a couple text message exchanges…read more Worked with Ryan and was able to get a deal done. I liked that they were a smaller dealership and did not feel the pressure I have from larger dealerships. I would recommend them if you are looking for a low pressure deal. Also the interest rate was significantly lower than anticipated which helped the deal even more. I also understand with Internet pricing what you see is pretty much what you're going to pay. After looking and researching for quite a few months I feel we got the best deal possible with Clark and Ryan. Thanks guys!

Life savers!! I was on a long family trip from Chicago to the UP when my windshield wiper fluid…read morestopped working. Oh and it was snowing like crazy - no way we were going to make it any further without it fixed. We pulled into the Hampton Inn for the night and stopped by AutoSense the first thing the next morning. They were AWESOME! Got the car in right away and got it fixed up so we could continue on. Corey was honest and super friendly. They were very fair with pricing and such a pleasure to deal with! I would recommend them with high praise. Thank you Corey and AutoSense.

Had my car repaired here. Got in quickly, (within a day) Replaced flex pipe, and a few more issues…read more It took less time then they had told me. Great price, definitely coming back again. Great staff, very personabl.

Waited 5 days to get my car in. Took my car there for a 9am appointment because my automatic would…read morenot shift out of second gear. I called them at 430pm to see how it was going. They said they looked at it for a little bit and ordered a few parts that they may arrive the following day. They said they were going to put the parts on "to see what that would do". When asked if replacing parts without authorization or without knowing the cause of the problem was standard practice they had no answer. Told them I was coming to pick up my car and I would take it elsewhere. When I arrived I was told it would be a few minutes because they had to jump the car. Drove the car home and it hasn't started since. Wasn't a problem before. Had to tow the car to the next repair shop. Charged $40 for the "repair".

Above and beyond excellent customer service. We had to transfer our account from the previous owner…read moreand our paperwork was in the pipeline, but we were about to run out of propane. After an after-hours call to CHS, they expedited my order and on a Friday night sent out a truck to fill us up. The driver Jim was friendly and courteous. He said we would have run out of gas in 24 hours and the refill likely saved my pipes from freezing over the weekend. They easily could have told me to wait till Monday, but came through for us when we needed them the most. Highly recommended.

Extremely knowledgeable with many foreign cars. I take my Mercedes there. Trustworthy. I also like…read morehow they have a dedicated person answering the phone and making appointments. Super nice!! I hate shops where you are "annoying" the mechanics when they have to get phone. Highly recommend

The first time I went to them was for an underbody coating for my Lexus. Service seemed ok until I…read moredid my oil change and noticed the underbody coating overspray all over the engine. I thought it was an oil leak until I wiped it down. They didn't bother to tape up areas that didn't need the undercoating. I recently took my truck to get an alignment there. I explained the front wheels with a positive camber setting and asked for them to correct it. They called me twice and I explained that was what I wanted corrected along with the toe settings. I pick up the truck and the camber settings weren't corrected and was advised some trucks can't be adjusted. Mind you, I just replaced the front and rear shocks on the truck myself the prior week so I know where the camber adjustments are. I drove the truck for two days and called them back and explained the issue wasn't resolved and explained that just because the settings show green and within the tolerances, doesn't mean it's ok. Seems they entered in alignment data close enough to where the tolerances would be green just to finish the job early and still get the flat rate. They didn't seem to want to correct the camber so I just said thank you and I will find someone else to fix the problem. Nice job guys! I won't be returning for further services nor will I be recommending your services to others.

I've always had really good service here and they do a good job of telling me when I don't need to…read moredo extra services. The few times that I have try to DIY it with my family, I've regretted it because it ended up costing me more in the long run due to lower quality skills that carried consequences. Lesson learned? Sometimes it's worth it to pay a little bit extra for a professional to handle it.

Really came through for us,when the problem with our vehicle turned out to be more complicated that…read moreexpected. They were ablevto get things back to normal in a reasonable time, and went above and beyond as far as customer service.

My car blower was not emitting cold air. Was told I needed a new air conditioning compressor. Price…read moreto fix quoted as 1100.00 500.00 over average to fix. My husband added coolant and has been working ever since.

Great place to get your oil changed! They are fast and friendly. I love that they check the…read morefunctions of your entire vehicle and make suggestions where a possible problem is noted. All employees are full of energy and seem like they genuinely love their job! I go into there periodically during the winter for tire checks and air in my tires and they never charge me. I am rather small and I appreciate that when they are finished and I get in my car the seat is always back to my position. :)