I just came here to today 2/26/26 to have a CT scan. From the moment I walked in the ladies behind…read morethe desk were super nice and welcoming. However Maddy my technician who did my CT scan was the absolute best. I've never had such a professional, kind, supportive, informative lab technician who does CTs before. She even got me warm blankets because I'm always so cold. When it was done she helped me up and told me that my Dr will have the results back STAT. She made me feel comfortable and is phenomenal at her job. I sincerely hope that Maddy will be recognized and get the registration that she deserves. If there were more stars to give I'd give them all. That's how comfortable and kind she made me feel in a not so comfortable time.

Today when I went in for my MRI, the check-in process was very quick and easy, and I was seated…read morecomfortably. However, when the MRI technician came to take me into the room and set up the machine, she seemed very careless and not very attentive. She briefly asked what kind of music I wanted, then closed the door and left. I asked how long the procedure would take, and I was told fifteen minutes. Once it started, the noise from the machine was extremely loud and suddenly caused me to develop a headache. I simply endured it for the full fifteen minutes. When it was finished and another staff member came in to open the machine and help me out, I mentioned what happened. He told me that next time I should ask for earplugs. I responded that I hope there won't be a next time soon, as this is not something I experience regularly. In my opinion, patients should be reminded in advance that the noise can be very loud and that ear protection is available. This discomfort could easily be prevented. I feel the staff need to be a bit more attentive and considerate, rather than just treating it as a routine task and moving on. Patients deserve more care and awareness.

Highly Recommended this location. Perla got me in next day and picked up the phone pn the 1st…read morering. Compare to the Foutain Valley location *see image attached (where i have been attempting to schedule 7 times). Thank you for your professionalism, Perla!! A shining star and example of what good customer service should be.

Wow terrible visit today..... we waited over an hour to be seen..... I mean we ended up walking…read moreout. This appointment today was for my husband.... He is diabetic and we couldn't wait no longer. He needed to eat. Plus we have more appointments to attend to. We would have been more prepared if they would have informed us that, there's a bit of a wait or low staffed etc. to bad so sad we have great insurance. We will try elsewhere. If you come just be ready to wait even with an appointment lol

Affordable, fast, efficient. Affordable "cash" prices if you don't want to deal with insurance. No…read morefluff and "extras," you aren't at a new age spa-like medical facility... but the price is right everyone who works there is skilled. Clean environment, professional, don't let the buildings exterior deter you.

At first my experience at this location was a 5 star, but that went astray so I'll start with the…read moregood story. I went in to get an X-ray and the technician was friendly, helpful, and a Veteran. The quality of care seemed good and he was very empathetic to the pain I was experiencing. When the X-ray results were sent to my doctor's office the results were ready to understand. Being an informed patient I wanted a copy of the images so my doctor told me to contact Medizen to obtain them directly. I called and that's where the lack of service began. It took over 4 minutes to answer my call and I was told to come in, show my ID and they'd burn a CD for me. Instead of possibly obtaining my information first to begin the process they just brushed me off. I went in to get the CD ordered and instead of allowing me to explain why I was there, I was told to sign in. I offered that I wasn't there for imagine, but for records pull and was brushed off again and told to sign in by the heavy set Hispanic front desk assistant. The second lady that helped me was kind and efficient, but hung into my Driver's License after verifying my ID. I didn't get it back until my CD of images was ready. Overall, this could have been a 4 or 5 start experience had the first lady attended to me properly instead of brushing me off. A simple show of appreciation would have avoided this negative review. It isn't about having to sign it, it is about providing good customer service from start to finish. I get that you want to track your service count, but finish we're people too and not just a number.

My dad has never been fond of hospitals, but this time he had no choice. He was admitted at the end…read moreof April and is still here recovering after undergoing a quadruple bypass surgery performed by the phenomenal Dr. Hargrove. From the incredible ICU team who cared for him -- just to name a few, Leah, Vivienne, Ish, and Maria -- thank you for treating him like family. They lovingly call him "Papa" and have taken such amazing care of him during this difficult time. From the bottom of my heart , thank you for all that you do. Nurses truly are extraordinary, and your compassion, dedication, and kindness do not go unnoticed. From Patient Superman with love!

Free valet service front entrance to hospital and go get your lab work done here. Nice open air…read morepatio with good view and fresh air only minutes from the Big Pacific Ocean. Clean and comfortable and safe environment with really great doctors nurses and physician assistant to assist with all your family members medical care. We love coming to Memorial care hospital in Fountain Valley California for over 10 years now. See y'all soon. Good health and good medical care is available daily here in beautiful California USA. Thank you for all the support and work of all staff here.

I had my Calf muscle MRI done at HTC imaging center , great experience, I got same day appointment…read moreand they provided me the CD of high quality scans and radiology report . They also followed up with me next day to make sure I m doing ok and I m now moving forward with surgery very soon. Very professional, fast and friendly I highly recommend HTC Imaging to anyone need MRI quickly and they don't have insurance or thier insurance delays approval Thank you

Incredible place !! It truly saved me- thank you so much!…read more Waiting for insurance would have taken an extra 4 weeks , they took me in the same day. And it was absolutely affordable, probably the same price as my copay! I'm so grateful, thank you.

I scheduled 2 ultrasounds for my OBGYN orders. The front desk insisted I had to pay upfront even…read morethough I have insurance. That was totally ok since I was seen right away. The technician was extremely nice. Low rating was for their billings. I already paid almost $300 and I still got invoice for the same amount. I called the billing and they had no records of my payment whatsoever! They took down my info but they said I need to call back after 20 days to follow up?!?! There was no reference number or anything for this call except the name of the agent. Where did my money go? Please correct this issue! Hopefully other people don't get this same problem. Such a waste of my time and my energy trying to fix this mess that they caused.

Did a walk in for a knee X-ray. It was busy so I was willing wait for an hour (the X-ray tech was…read moreon lunch). I left and came back and hour later to check in. I was told to wait to be called in 30-45 minutes. I was grumpy . To my surprise...they called in less than 5 minutes.

I had my first MRI done at Excel Imaging Center and honestly couldn't have asked for a better…read moreexperience. From the moment I walked in, the staff was professional, welcoming, and genuinely attentive. They took the time to explain the entire process to me in detail before starting, which really helped ease my nerves since it was my first MRI. The technologist checked in with me throughout the exam, made sure I was comfortable, and explained what to expect at each step instead of rushing through it. The office was clean, organized, and ran on time, which I really appreciated. You can tell the staff knows what they're doing and actually cares about patient comfort, not just getting people in and out. My MRI report was sent to me less than 24 hours after my exam and I walked out with a CD. If you're nervous about getting an MRI or just want a place where you're treated with professionalism and respect, I highly recommend Excel Imaging Center.

Kids running around uncontrollably. I should have known that I was in the wrong place when one of…read moretheir employees tried to sweep up spilled water with a broom. Went in for an MRI on my knee. Was seen 45 minutes late from my scheduled appointment. Machine broke during test. Was stoped once, test continued. Stopped again with a minute remaining. An employee came in after a ten minute wait. Was then asked to repeat the procedure. That the machine "overheated" who knows. Was then asked to reschedule. Avoid this place like the plaque. Two hour waste of time. Have had a headache ever since. AVOID EXCEL IMAGING!

Overall fantastic experience. I was having trouble even getting an appointment with another imaging…read morecenter over the course of two weeks. Prime MRI was the exact opposite! They are friendly, easy to get in touch with, and communicated every step along the way. Even when I needed them to track down insurance approval, they were able to get it done immediately instead of the quoted up to 14 business days of the other clinic. When I got the approval, they offered a weekend appointment. Even though I wasn't able to take the weekend appointment, they were able to accomodate my schedule. The appointment was very well organized, and I was able to get the imaging done with very caring staff. Afterwards, I followed up via email with questions, and I received a prompt response. I wish all my medical care was this easy.

The staff at Prime MRI are very professional and caring. Sometimes an MRI can be stressful and…read moreclaustrophobic. They make every effort to comfort you for a pleasant experience.

Even though it is not usually covered by insurance, once you get older, my doctor likes to order a…read morecalcium score test every five years to access heart attack risk. Luckily, my score was 0 (perfect) five years ago, and it was time for a recheck. This time, I was referred to Imaging Partners in Orange. I called to schedule an appointment and Elyssa was so friendly and helpful. They had a cancellation and were able to book me only two days out. She took all of my prerequisite information quickly and sent me a link to complete some paperwork online ahead of time. I arrived 15 minutes before my appointment and was impressed by their very modern and clean facility. Check-in was a breeze since I completed the forms online ahead of time. I only waited about five minutes and was called back. My tech Khan was very friendly and made everything a breeze. I laid on the bed feet first and he put a few heart electrodes on my chest. The bed raises and slides you into the center of the CT machine. It was not claustrophobic at all, and the CT machine spinning made very little noise. An automated voice instructs you to hold your breath twice for about five seconds, and then again twice for about 15 seconds as the bed slowly moves back and forth through the ring taking images. The process only took about five minutes, and I was in and out of the office in about fifteen minutes. I took the test on a Friday afternoon and the results will be sent to my doctor and posted in their online portal for me to view on Monday. Insurance usually doesn't cover this test, and the cash price was only $200. I had a great experience here, and will look forward to coming back in five years.

Long overdue but still wanted to share the positive experience I had at Imaging Partners. Had a…read morescheduled appointment and from check in to X-ray, fast, friendly and professional. Technician was Jerome and will gladly return for my MRI.

I'm sorry to see so many negative reviews, because my experience was different. I reached out to…read morethe location directly and did not use the central call system. That may be one reason that I did not have the frustration that other reviewers had. This location may havehad a change in Management because the difficult people I used to encounter there at the front desk are no longer a problem, I am delighted to say. Perhaps they have just had better training or read enough yelp reviews to let them know that people were not thrilled With that part of the experience. However, ALL the people I encountered here in December, 2025 were warm and welcoming, and they answered all the pesky questions I have. I know they're busy, but they really went out of their way to help me. That was awesome. The supervisor (lead) ADRIANA was absolutely terrific, as she made sure that all my questions were addressed and she explained the items on the check-in form that I had questions about. She really went the extra mile! Truly exceptional. I was really impressed. Thank you Adriana! At the front desk, ARIANNA was delightful and welcoming, patient and helpful. That's really important for a front desk person to be, when the patient is having a procedure like an MRI or a CT. Well done! She was wonderful. KIM, the technician was terrific, and actually a lot of fun, which made me relax for my MRI. She is a seasoned pro and made everything run smoothly. I was so grateful for that! Impressive. All in all there is NOW a terrific team in this location at 3300 West Coast Highway, Newport Beach. There has been much improvement since I was there last in 2019. Also, of course, the beautiful appearance of the place, like a spa, helps greatly to provide a soothing atmosphere. So yes, I absolutely recommend this WAVE Location. It's also a nice short walk from the parking lot which counts when you are suffering. One thing to remember: they DO offer what is called an "open MRI" which can accommodate bigger or more claustrophobic people. However, it does not mean there is a ton of room above your face, I was surprised to find out. I think THAT particular type of machine is called a "Wide Bore" and I do not know if this parent company has that kind of machine anywhere near me. So it was still fairly claustrophobic for me,although not as much as if it were not "an open MRI". Kim did an impressive job of making me as comfortable as possible. I do think that this is a very good and well run facility and that hopefully people who discover it will see how earnest the people at this location are. (I did receive a call from the general call center trying to book my appointment, but I could barely understand the gentleman. Seems like that may need some attention from this company.)

The slowest receptionist I've ever experienced in my life. Literally took 30 minutes just to get me…read morechecked in and they charged me the wrong thing, didn't order the right x-rays so if the x ray technician didn't catch it would've been missed. Next receptionist had nothing but attitude. Really go anywhere else.