the worst happen today, my parents were out of town and the lab we had for 13 years took a turn for…read morethe worst. Our family has used Waverly Vet Clinic since before I was born. This year we learned they transitioned to Avenue which was fine (at least we thought). I called the emergency number and was called back by a vet in Charles City. She let me know that there was nothing they could do also informed me that they haven't seen my parents dog in three years so again they would do nothing. I upset, let her know that my two dogs would no longer be needing their care, and hung up the phone. I was sitting with my parents dog, calling vet after vet asking for help, when I received a call back from Avenue. The woman on the phone stated she was a manager and wanted to talk about my "negative experience". This was 20 minutes after the last woman told me they haven't seen the pupper in three years so basically tough luck. Mind you I am sitting with a dying dog, and the "manager" just wanted to go through their new policies. She didn't call to try to help us at all or show any empathy or a solution just wanted to CYA. If you are considering this vet or currently using this vet, I recommend you look elsewhere. We were able to find a vet to come out and help our boy over the rainbow bridge, but not with Avenue. Their attitude, lack of empathy, and unprofessionalism made this experience so terrible. Just know that if it is not office hours they do not care at all. I will never let my puppers set foot in this place again. It's corporate now, so they wanted to let me know that if I could let our pet suffer until Tuesday (it's Sunday as I write this) that maybe someone could help him. Why even be a vet if you don't care about animals and are fine with them suffering for days?

The staff at this place was outstanding!! We did not have a vet (our previous one retire) & had an…read moreemergency situation. When I called they never once acted like we were adding more to their already full day. After surgery the Dr called & went over everything & asked if I had questions...which I did. Again she was great & did not rush me & I didn't feel rushed off the phone. Best vet I have ever been to!!!

Great staff! Everyone was so warm and took time to explain things to you. Very helpful! And the…read moreDoctor is amazing! I highly recommend this place for all your vet needs, they even have an "in house" groomer that was bomb!

So far, Compassionate Care has been absolutely fantastic - seriously - they are great. We care…read morevery much about our pets, want the best for them and are proactive with their health / vet care. Our family used another vet in town for over two decades, but they started to really decline. The vets wouldn't see patients anymore. Instead, unqualified "techs" pretending to be DVMs were doing all the exams, procedures, attempting to diagnose and treat "patients" - everything. We were paying for DVM care, but not getting it and our pets were painfully suffering the consequences. After many SERIOUS mistakes made by their "techs", that could have been disasterous-it became obvious that it was a matter of time before one of ours ended up seriously hurt, or WORSE. I was very worried about leaving that clinic after so many years of trusting them, but it was honestly the very BEST choice we could have made. Compassionate Care is absolutely awesome. They are responsive, attentive and the competency of the entire staff is clearly superior. One of our dogs had been suffering for years with ear infections and we had spent hundreds with the old vet clinic trying to get it cleared up - we were in every month with the same issue. Dr. K immediately identified the problem and for the first time in YEARS, that pooch is now happy, comfortable and has clean, HEALTHY ears - you can tell he has finally found relief. I just SOO wish I'd come here much, much sooner. Very happy with the CC team and we are all extremely appreciative of everything they do- and I would strongly recommend them.

I am telling anyone living within 60+ miles of this clinic - you need to bring your beloved pet to…read morethese guys. Special kudos to Dr. Dane DeBower for his expert surgical skills. My dog had Cruciate Surgery one wk. ago today and she is already WALKING on the leg! They are amazing - highly skilled - reasonably priced AND they CARE!

Pepper starts his happy dance as soon as he hears where we are going and the closer we get the more…read moreintense is his demonstration. The staff is first rate, caring and making a fuss over the patient while providing the best care. Care is very reasonable and couldn't imagine taking him anywhere else.

I would like to start, whenever I tell my dog Macho that we are going to the vet, his tail wags and…read morehe gets excited, I have never had a pet do that. Ever since I have taken Macho to Cedar Heights Pet Clinic my pet receives the greatest treatment. Macho goes there frequently for bathing because he loves working with the vet techs and the groomer. They are very knowledgeable, and their advice has always helped with anything my dog Macho or my cat Tommy needed. It's nice to see a vet clinic who know your pets by name and care about them, like your pets are their pets.

This vet verbally berated my sister when she brought her dog in to be put down. After the dog had…read morepassed he touched her to comfort her and she asked him not to touch her and he yelled at her and told her to get out of his office. Absolutely unprofessional and downright abusive man. DO NOT USE THIS VET.

Our dog had had a crisis, and their vet and staff could not have been any nicer. We had never been…read morethere before and they treated us with such kindness and respect. Would definitely recommend to anyone.

I started taking my dog here 3-4 years ago. I got an outrageous quote for surgery on my dog at…read moreanother vet hospital and got a 2nd quote here and loved them so much I stayed. I feel like he is getting great care. They also have a ton of experience with dogs who are highly dog reactive so they let us wait in the office instead of the waiting room and let us go in and out the side door. Very kind staff.

Great meeting and vet seems knowledgeable about our dog's disease and how to treat. I like that…read morethere is 24 hour emergency setbicecand saturday morning appointments. Close to home in Cedar Falld

Dr. Sue has been our vet for over 30 years now. She is THE BEST in the business! I don't want…read moreanyone else to treat my animals!

I booked 2 cats here and they were both treated very well. I appreciated being informed often on…read morehow my babies were doing. Just be sure to understand the fees and that there's paperwork involved which surprised me as a first time user of pet stay services.

This place is the BEST! I had a situation while watching my…read moreGrand- Dog that need immediate attention . I received a very quick appointment and ALL the staff was so kind and patient with my reactive grand dog ! What a wonderful place to help dogs behavioral issues that needed medical help! Beyond 5 stars !!!!