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    Waxing Wonderland Spa

    5.0 (1 review)
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    10 months ago

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    Ask the Community - Waxing Wonderland Spa

    Is your waxing system like sugaring??? Let me know

    Hi Karl, I’m providing only waxing services

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    811 Salt and Vine - Marissa's room

    811 Salt and Vine

    4.7(17 reviews)
    8.4 mi

    I spent a few hours here and had the most amazing experience! I did the infrared sauna, relaxed in…read morethe salt cave, and tried the massage gloves for my hands -- everything was wonderful. I also had one of the BEST facials I've ever had with Marissa! She was absolutely amazing. Every employee I met was so kind, welcoming, and helpful. I felt completely relaxed, refreshed, and wonderful when I left. Such a wonderful place to spend a few hours taking care of yourself. I will definitely be back!

    I am extremely disappointed and upset by my experience here today…read more I completed THREE electronic intake forms before my appointment and was very specific about my skin. I disclosed that I use tretinoin on my face, including the amount, that I had dermaplaned one week earlier, and that I wanted absolutely nothing abrasive, peeling, or exfoliating. I specifically requested a gentle, soothing and calming facial. During the facial, I was asked whether I was allergic to cucumber or papaya. A product was then applied that I was told would "eat away at the dead skin cells." I immediately reminded the esthetician that I had recently dermaplaned and could not have anything exfoliating. I was told that it wasn't a strong exfoliant. It began tingling and burning, and I had to ask for it to be removed. Later, an LED mask was placed over my face without anything covering my eyes, and I was left alone in the room for approximately ten minutes. My eye began burning while I was lying there. When the esthetician returned, I told her. When I mentioned my tretinoin again, she appeared surprised that I was using it. That was especially alarming because I had specifically disclosed it on my intake paperwork before the appointment. My facial was ultimately stopped, and I left with my face visibly red, irritated and burning. I have photographs documenting the reaction immediately afterward. I'm an esthetician myself, which is precisely why I was so careful about communicating my skin history and restrictions beforehand. I cannot understand the purpose of requiring detailed intake paperwork if the information isn't reviewed before treatment. There were other strange details that added to the experience. Upon arrival, I was required to place my belongings into one of the spa's tote bags. I was also offered what was described simply as a "bottle of water" and handed an aluminum bottle. Nothing indicated to me that the bottle was property of the spa or was a reusable vessel. Only when I was leaving, after I had already been drinking from it, was I told that both the tote and the water bottle had to be returned. Learning afterward that the bottle was reused immediately made me wonder about the cleaning and sanitizing procedure between clients. Had I known beforehand that I was drinking from a reusable spa bottle, I could have made an informed decision about whether I was comfortable using it. I paid nearly $300 today expecting a relaxing, gentle spa experience. Instead, I'm spending the evening of my trip in my room with a painful, burning face, unable to go to the dinner I had planned. I have emailed the owner directly with photographs and requested copies of my three completed intake forms, my treatment records, an itemized receipt, and the exact products that were used on my face. I also called afterward and left a message because knowing what was applied to my skin is important to me right now. I sincerely hope the owner responds and addresses what happened. If the situation is handled appropriately, I will update this review accordingly.

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    811 Salt and Vine
    811 Salt and Vine - Burning skin

    Burning skin

    811 Salt and Vine

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    Waxing Wonderland Spa - waxing - Updated August 2026

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