Thank you so much to alexis for helping me out and being so patient. I,was having issues with my…read morerental assistance.And, she stayed on the phone and spoke to the other customer service agent. She, had so much knowledge and made everything so easy. She was professional, patient and just a joy to speak to. She brightened my day and alleviated all the stress that I had with the situation. I am glad that I only had to make one phone call to get everything done. She definitely needs a raise and needs to be promoted. Thank you, alexis, for all of your help. . Tiffany manous

I was working with Karen Malat who I was referred to by another agent who could not help me. I sent…read morea very detailed email with what I was looking for, important information about my home, updates, my cars and how we use them. It was extremely comprehensive. When Karen first quoted me she did not follow the comprehensive email I had sent and replied with wrong quotes. Seeing that this was an oversight and giving people the benefit of doubt I emailed her back asking her to change the wrong items and re-quote. I also confirmed that my moving violations were taken into account. I have an illegal left turn during posted hours and an accident at a known issue intersection on my record at the moment. She replied with the corrected quotes and even went as far as to send me my record that was pulled and in the email in black and white, she says they were taken into account. A few weeks later, I email Karen back after I had time to look at all other competitive quotes and tell her, I would like to purchase the policy with Erie. She replied that they have tightened their guidelines and I'm not eligible. What???? I had just talked with her two weeks earlier, this seems ridiculous. I question her and she re-quotes me with another company almost $1000 more. I told her, no thanks!!! I asked to speak wth her supervisor because that is who Karen blamed for the mistake and she says "Carol" will call me. Then she sends a follow up email that the owner of the firm she works for "Tyler" will be calling me. Neither of these people have called me. This is a prime example of how not to do business. For a business that gets paid if I buy a policy, you would think they would try to keep me- see what they could do for me or at least talk to me!! I'm pretty disappointed in how this went down and the complete lack of customer service this firm provides. I would look elsewhere for insurance. There are a ton of firms out there that would be willing to provide better customer service than this, even if they are unable to provide you with a policy.

Freedom Insurance Agency is a locally owned and operated business in Carroll County. Over the…read moreyears Mark Wurster has reviewed my policy many times and suggested and implemented changes to get me better coverage for less money. The level of service is outstanding. I don't keep up with changes to laws and/or policy changes. Freedom Insurance does that for me. There is always some there to answer the phone if I have any questions or need anything. I know someone is looking out for me and I am not just a policy number. This is a place that cares about the clients.

From the owner: Carroll County Insurance Agent Freedom Insurance Agency has…read morebeen serving clients throughout the Eldersburg, Westminster, Mount Airy, Carroll County, Ellicott City, Columbia, Howard County and surrounding areas with a well-informed and service-oriented approach since 1979. Whether it's home, auto, life or commercial insurance that you're looking for, we have the experience and the resources to tailor a program to fit your specific needs. You and your family will have peace of mind from the assurance that your most valued possessions are properly protected. Ask about a full review, to be sure your homeowners' plan reflects your current situation. ERIE Insurance Agent Freedom Insurance Agency is an experienced Maryland ERIE Insurance Agent, providing ERIE insurance for individuals and businesses. We provide full service for ERIE auto insurance, ERIE homeowners' insurance, ERIE business insurance, and ERIE life insurance. Contact Freedom Insurance today for a free insurance consultation and quote.

Jen was informative and understanding. She helped guide me in the right direction. She was…read moresympathetic to the situation and gave some valuable advice.

Eddie Bleiberg's team has been nothing but excellent since we switched to them. Not only did they…read moreprovide us with better coverage for lower rates, but the staff have been prompt, professional, friendly, and helpful with every request or concern!

Great insurance agency with even better customer service. They are able to offer multiple options…read morefor both personal and business insurance in many states across the nation.

The best insurance broker in Baltimore! Able to write insurance policies in other states too. Fast,…read moreefficient and helpful staff!

Mr. Louis was very helpful and answered all my questions regarding home and auto insurance. He is…read morea "GREAT ASSET" to State Farm!!!

Ashley and her team are very knowledgeable and will go over your home, auto and life insurance…read morecoverage.

Polite, and professional, however cost is outrageous for someone that has no driving infractions.read more

I have been with State Farm for over 20 years. I have been with Andrea for 10 plus years. Her and…read moreher team have the best customer service in the industry. I trust her advise for my families security. A++++++ Katie is absolutely a superstar.

It was very convenient for me to get my car insurance through Allstate. Merle is so cooperative and…read morehe was able to lead me successfully through the process. As to any concerns or questions I have, he's been always ready to answer and help me through the phone or the email. This was very important to me , especially at the beginning, when many things weren't not clear enough. I highly recommend working with Merle Kaplan!

I would like to thank Mr. Dan for helping my roommate and I set up our renters insurance yesterday…read more He was easy to talk to and very professional. Also a big thank you to Julie, Allstate's secretary for making us feel at home. Merle Kaplan has a great team and I will make sure to recommend him to my friends and family. - Wendy

Denying coverage with little explanation. New home purchase, told we needed a second roof…read moreinspection because it was slate. Got it done and no problems found. Denied coverage because underwriter "saw lifted slates" in picture - two different independent contractors did not find any lifted slates. Repeatedly asked what would need to be done to get coverage issued and could not get an answer. Would not even get back to us with what pictures were used or where they were seeing the supposed 'lifted slates.' Able to easily get insurance elsewhere.

From the owner: Welcome to the A. L. Howes Agency, Incorporated family. We have been successful because our…read moreemphasis has been on service - service to our customers, our companies and each other. A commitment to exceptional service is our goal; our path to that goal is the GOLDEN RULE. We want the A. L. Howes Agency to be a place where we are proud to work and where each member feels an important part of the team. We offer superior products in the following personal and commercial lines: auto insurance, homeowners insurance, business insurance, and life insurance.