Got transferred from Macomb ER by Medstar (they were great - explaining everything upfront). ER…read morestaff caring and informative. Transferred to 2 different rooms as my situation changed. EVERYONE was very caring and friendly. Again very busy with patients and computer change-over problems, still had time for questions and concerns and rapid response to needing help. First experience at this hospital and it surpassed those before. So glad it's fairly close to home.

I had an order for an x-ray of a suspected rib fracture. I also had foot surgery earlier this…read morespring and I am not really supposed to be walking on my foot much. I would really suggest having motorized wheelchairs available at the entrance.. there were none and I had to walk felt like a mile to x-ray, and then what felt like another mile to get out. And I know there are many people that are much older than me that struggle with the same problem.. if there was a way to let people know that if they have problem walking, they should be made aware of the distance to Imaging from the front entrance. Something important to consider to better show care for your patients ( customers) Lord knows we pay enough for it!! Disappointing!

I fell down the stairs and thought I sprained my ankle and it was improving. But my back began to…read morehurt so I went in to see if they could help. They got me right in, prescribed some medicine to relieve my back but wanted me to get my ankle X-rayed. Unfortunately I went in on a Sunday afternoon and they don't do X rays there so I had them done on Monday. Once they received the results Samantha immediately called to let me know it was in fact fractured. She referred me to an orthopedic doctor who I was able to get in the next day. She also was insisting I not bear any weight on my ankle until I saw them. She was so kind to help me figure out where to get crutches delivered. She was so helpful and caring. This was the second time I have used this Urgent Care and have great experiences both times! Thanks for your help! I'm only giving 4 stars because they don't do X rays.

In and out in 30 minutes. It's the only clinic we go to; for the last 4 years! Great staff, always…read morehelpful and knowledgeable.

Decent selection of doctors. If you're going for labs, get there at 8 am! Long wait otherwise!read more

My husband and I went to the lab to get my husbands blood drawn…read more The older man at the counter had us wait while a young woman helped him on the computer. After he was done, he asked me what i wanted. I told him my husband need his blood drawn. He asked for my husbands date of birth and name and then told him to go sit and wait. I tried to explain to him that my husband was hard of hearing and he got nasty with me. I asked that he explain to the lab tech to speak loudly when she came out to call him. This old man told me "Oh he will hear her all right. She got a loud voice" He was really rude.

UPDATE Avery and…read moreMelissa made it a point to get everything figured out for me and I am extremely grateful! The apologized for what happened and who I spoke with on November 4th. Thank you so much for helping for correcting this and helping me and explaining everything!! Old review I would give them 0 starts but I'm only giving 2 for the fact that Melissa was so amazing. I got some test results that I needed to take time to process. The doctor that was in on Wednesday October 23 and whoever was in on Monday November 4th were terrible and rude!!! I called November 4th to ask questions and the dr that was working was extremely rude. No care at all that something could possibly mentally affect someone. If you want to be talked to like you're stupid and Drs who have no regard for peoples feelings then this would be the place for you. MELISSA WAS AMAZING THO. She was so sweet and helpful.

Pretty sad they can't accept a MI medicaid card. They needed my McLaren card which is the same…read morenumber. But the McLaren card comes as paper and disintegrates over time. Every other place I been to for years take the Medicaid card.

They could text ever other day to confirm my appointment…read more But could Not call or text me that the X-ray machine was down. Won't go there again apparently my time driving there is not important

Dr Richardson office is amazing. The receptionist is the very best I've come across. She is…read moreefficient and friendly All their doctors are great

May 16, 2023 Review…read more#428 This Macomb Medical Mall Of Shelby Township is located at 50505 Schoenherr Rd. It offers many medical and health practices and procedures in one building. I am a patient with three medical doctors here over the past 5 years and started physical therapy with Team Rehabilitation on Monday, May 15 for a total of four weeks referred by knee specialist, Dr. Bookout. This Comprehensive Health Care Medical Mall offers 28 speciality practices ranging from: Family Practices Oncology, Dental, Pediatrics, Podiatry, Neurology, Pulmonary, Orthopedics, Skin -Dermatology, Hair Restoration, Allergy & Asthma, Cardiology, Foot & Ankle, Plus Team Rehabilitation, All Under One Roof! The staff and doctors of SMMM are extremely committed to providing comprehensive health care in a welcoming and relaxing office setting. I am a patient in a family practice of Dr. Kristen Kavanaugh, Orthopedic for my knees with Dr. Bookout, Feet with Dr. Anthony Giordano and Skin & Dermatology with Dr. Andrea Rosik. I am very pleased and satisfied with these four Medical Doctors. Also located in this Medical Mall with photos attached in my review are: Pointe Dental Group, Diagnostic Labs, Pharma Script, Optomtery Services all located on the 1st floor in the main atrium. There are two elevators for practices on the 2nd and 3rd floors. The facility is extremely accessible with plenty of parking with front and back entrances that are Wheelchair accessible and ramp sidewalks to help assist the handicap. The Lower level is currently being used as Conference and for Building Management. Inside this Medical Mall is the beautiful marble floors and during the holidays in fall and winter are decorated with sparkle and colors. Shelby Macomb Medical Mall can be the one stop for the health of yourself, family, friends and neighbors too. All practices, staff and even security guards give Me added comfort and convenience to be a patient here within 4 miles of my home, so no need to travel far for check ups or illnesses and appointments. I am so pleased to receive my health care with the Henry Ford Medical doctors right here in one comprehensive care building called Shelby Macomb Medical Mall.

OBGYN sucks. They were going to make me wait 2.5 + hours…read moreafter my appointment time. Terrible customer service. They say they are "patient cared centered" didn't even bother to let me know they were running behind. HORRIBLE DO NOT GO HERE.

This location needs their own building in a safer area. Great professional staff but needs to move…read moreto a better area. Get their own building.

This is the second time I've been sent to a Concentra facility for Drug Screening tests and a few…read morerequired shots. The experience here was about the same as the Pontiac location. Check in, wait an hour, the clerk eventually notices you and asks if you've been helped. No. Oh, we called your name a couple of times. No the hell they didn't. If I wasn't required to use Concentra by my contracting company I would avoid this place like the plague. Once you actually get past the stooges working the counter, the nurses in back do a decent job. But their competency still isn't enough to give the place more than a star.

Worst Dr ever. No bedside manners and his medical skills were subpar at best. Never returning…read more Avoid Dr. Rios at all costs.

June 30, 2023 - Friday…read more Review #436 I was referred by My family physician Dr. Kavanaugh to have several Ex-Rays completed at this Henry Ford Medical Center on 4-19-2023. This Henry Ford Medical Center offers many health services, procedures and testing based on providers and appointments available. The environment was comforting and welcoming when I saw the receptionist to check in. After waiting 5 minutes in lobby I was then escorted to Imaging Department and known as Ex-Ray. I've attached Photos of the Imaging areas and how my appointment went about which was at 4pm. The technician Jeff was kind and explained the steps and time frame for the many ex-rays that my doctor requested. He was knowledgeable too when it came to positioning my hands and fingers correctly on the glass for the proper Ex-rays. No paper referral was needed since she sent the forms by email to this department at my convenience too. This facility is clean and offers masks after entering the automatic doors for germ protection of for those who have not been vaccinated for COVID. Request an appointment with any of the providers listed on the sign upon entering. A Patient can reserve a spot in line as well for Walk-In Lab Services. Hours: Monday, Tuesday, Wednesday 7:00 AM - 8:00 PM Thursday and Friday 7:00 AM - 5:00 PM Closed Saturday and Sunday Address 14500 Hall Rd. Sterling Heights, MI. 48313 Phone: (586) 247-2700 So my total time walking in, waiting my turn to when I was finished with my Ex-Rays was a satisfactory and pleasant 30 minutes. My test results were emailed and available to view through the "My Chart" App connected to my medical file and doctor with Henry Ford Health. I recommend this facility for the many health services that it offers including Blood Testing Lab, Imaging, Radiology and there's a Pharmacy inside too. Karen N. SpecialK

I had hip replacement surgery at Bald Mtn. Surgical Center on November 7th. My wife & I were…read moreimpressed with the entire staff and professionalism exhibited. The entire experience was excellent and the facility is impressive.