Very professional. Had the dr. Before and she remembered me. Never have to wait long.read more

I was here on 3/28/26. I had a deeply upsetting and traumatic experience at this urgent care, and I…read morefeel it's important to share. I called ahead to ask a simple question about whether they accept Medicaid. The woman who answered (she later identified herself as Cynthia) acted like she couldn't hear me, even though I could clearly hear background noise. It sounded like I was on speaker while she was far away from the phone. When I tried to confirm she was there, she hung up on me. I called back and identified myself. Her voice was at the phone where I could hear her when she placed me on hold for several minutes, and then it seemed like my call was never actually being handled, I hung up and called back and greeted again like a new caller and her voice was at the phone where I could hear her, again. When I explained that this felt unprofessional, my concerns were dismissed. When I arrived in person, I was met by the nurse practitioner and said the lady on the phone was mean, do you know her name? She said she didn't want to get involved and I can't remember if I said that was unprofessional or whatever but I was just frustrated in pain.Cynthia finally comes and I asked her name. Cynthia denied the situation, even though she had previously stated that calls are recorded. When I asked about that, she became defensive. I made it clear I didn't want to argue and even apologized to the doctor for any tension, said I am in a lot of pain, and she says but what about her, pointing to Cynthia. I said about? And Cynthia said for saying you couldn't hear me on the phone and that I was unprofessional and mean on the phone. I said no you were at wrong. They would have taken me in had I apologized to Cynthia, but I'd lose all integrity and respect for myself. Cynthia explained she's not comfortable because she has to do my vitals and I didn't know that, if you're the na, why are you also a secretary? Someone other than you should work the front desk because apparently it's overlong these nurses and nas and an na is NOT customer service, so now I know and understand why she acted a like that. Cynthia and I had some back and forth because she said she's loved here, I'm sure but the customers? She said they love me to. I think I said okay Idk, it was stressing me out because I'm not used to confrontation, but I am not going to allow someone to ever bully me, whether you're a secretary or an na. NAs don't have excuses to treat people like their garbage or play around on the phone like she did with me. It was dead when I walked in there. Anyways at that point, I was told that they had spoken to management by phone, and management agreed that I should leave, without ever hearing my side of what happened. As a patient who came in seeking care and in significant pain, that was extremely frustrating and unfair. The doctor asked if I drove a car, I said no, safe ride brought me here, I'll call em, and immediately felt like crying but held my composure as I dialed safe ride and got on the phone with them, I put it on speaker phone so they knew I was setting up a ride. They disappeared and no less than 30 seconds cops come inside. Despite trying to arrange transportation, the cop told me to get off the phone with saferide. They even identified themselves to the officers but he insisted. I was told I was "banned for life" from the facility. Staff told police that I was being aggressive and refusing to leave, which is not true. I was on the phone arranging a ride and trying to manage my condition. I was ultimately escorted off the property and taken to the ER by police while in severe pain. This experience was humiliating, stressful, and completely avoidable. Patients deserve to be treated with respect, especially when they are sick or in pain. What happened here reflects a serious lack of professionalism and compassion at the front desk level, and it directly impacted my ability to receive care. I strongly encourage management to review their recorded calls and take a closer look at how this situation was handled.

2 separate visits: 1 for myself and 1 fir my husband, both for covid testing. A different staff…read moreeach visit. Both visits were wonderful. Professional, thorough, friendly, facility spotless, in and out quickly but not rushed (even though over the NYE weekend). I highly recommend this facility. I've been to other urgent care sites and didn't get anywhere near the level of confidence from them that I did from Med Pointe.

Very clean facility with nice working individuals. Don't have to wait forever like at other urgent…read morecares

I went at two different times for emergency care and both times were great. No long wait times and…read morewas seen relatively quickly by a doctor. I had two different doctors, and both were really good at helping me diagnose what was wrong and to give me the right prescription. Highly recommended urgent care facility for emergency needs.

I would give negative stars if I could. Avoid Neu Urgent Care at all costs. They are incompetent…read moreand unprofessional. I recently went there for a specific test and could not have been more clear about what I needed done with said test. They didn't listen to me and then refused to refund me because I was seen by the doctor...she didn't even do what I requested‍ I spoke with several employees who gave me conflicting answers and when I addressed this with the manager, he told me he didn't know what to tell me and proceeded to tell me he's not a doctor and then gave me incorrect information about what I had done. They caused so much stress and made my situation worse.

This was my first time coming to this urgent care. I called ahead of time to see if they take kids…read moreand ask of they were busy. They answered my questions and I headed over. When I walked in, it was empty which was amazing. I filled out the form and provided cards and they called me in the room for weight and height. Then they put us in a room. They brought the activity cube with us to keep him calm. The PA came in very quickly. She even went to the car to get her own tool to check his ears because the one on the wall can not reach the floor. We were in and out extremely fast. The medications were sent super quick to pharmacy as well.

I was seen at this facility because I needed a refill for a very important prescription. Everybody…read morewas very nice efficient and professional. I was very satisfied with my service.

June 30, 2023 - Friday…read more Review #436 I was referred by My family physician Dr. Kavanaugh to have several Ex-Rays completed at this Henry Ford Medical Center on 4-19-2023. This Henry Ford Medical Center offers many health services, procedures and testing based on providers and appointments available. The environment was comforting and welcoming when I saw the receptionist to check in. After waiting 5 minutes in lobby I was then escorted to Imaging Department and known as Ex-Ray. I've attached Photos of the Imaging areas and how my appointment went about which was at 4pm. The technician Jeff was kind and explained the steps and time frame for the many ex-rays that my doctor requested. He was knowledgeable too when it came to positioning my hands and fingers correctly on the glass for the proper Ex-rays. No paper referral was needed since she sent the forms by email to this department at my convenience too. This facility is clean and offers masks after entering the automatic doors for germ protection of for those who have not been vaccinated for COVID. Request an appointment with any of the providers listed on the sign upon entering. A Patient can reserve a spot in line as well for Walk-In Lab Services. Hours: Monday, Tuesday, Wednesday 7:00 AM - 8:00 PM Thursday and Friday 7:00 AM - 5:00 PM Closed Saturday and Sunday Address 14500 Hall Rd. Sterling Heights, MI. 48313 Phone: (586) 247-2700 So my total time walking in, waiting my turn to when I was finished with my Ex-Rays was a satisfactory and pleasant 30 minutes. My test results were emailed and available to view through the "My Chart" App connected to my medical file and doctor with Henry Ford Health. I recommend this facility for the many health services that it offers including Blood Testing Lab, Imaging, Radiology and there's a Pharmacy inside too. Karen N. SpecialK

Worst Dr ever. No bedside manners and his medical skills were subpar at best. Never returning…read more Avoid Dr. Rios at all costs.

When my family go to urgent care we always choose this location. They take good care of you very…read morefriendly staff very professional. I can't recommend this place enough.

I paid cash. 100$. Standard as I've been paying cash to be seen for years. My most recent visit I…read morewas billed and additional 150$ 3 weeks after my visit?! I called to ask about it and was told I have been billed for services rendered. The 100$ I paid cash was just to be seen. This was not disclosed to me at anytime. I've been coming here for many years and this has never happened before. I will never come again.

I've come in here a few times to see Dr. Melissa Mobley for different things. Stomach issues,…read moreanxiety, depression and some other things. She offers a lot of great advice. The first time going in where I unloaded a lot of issues and did not have any of my records from other Dr.'s offices transferred, she had tons of information and suggestions to offer about what I was going through. She was prepared to recommend medication, physical therapy, other doctors for different issues, and techniques on how to manage stress and anxiety. The appointments were lengthy to air out any concern I had and the office staff are very responsive to phone calls and questions too. Definitely recommend this location. With my insurance, it's cheaper than the major healthcare facilities and here you can usually get week-of appointments. Once, I even got next day. Major healthcare facilities book 3 months or more out.

All the staff are very efficient and friendly. Going to a doctor can sometimes be scary but Dr…read more Beltz and staff make you feel comfortable. I would recommend this practice to anyone. Caring staff.

My husband and I have treated here many times and have always been very happy with the excellent…read morecare. The office is run very well and the staff is very friendly. The physicians are top notch and extremely caring. I went in with what was previously diagnosed as a UTI but was correctly diagnosed as interstitial cystitis for which I received a specialist referral which resulted in solving a very long term problem. This is always our first choice in urgent care care!

Awesome team! I felt really taken care of and the doctor doesn't rush you like most urgent cares.read more