The quality of service itself is great and no complaints from the actual procedures but I do have…read moresomething to say about the customer service. Everytime I come in everyone seems to be in a bad mood or maybe short tempered. At the end of the day oral care service is expensive and its discouraging to receive mediocre customer service at such high prices.

I need to have some teeth straightened, so I need an orthodontist. Who should I go to? Here is one…read moreoutfit I definitely won't be using: Figuratively, I've been biting my tongue for too long - and I've actually bitten it far too many times. I have something to say about Davis & Nyczepir and it isn't pretty. I went to this outfit because I needed some teeth straightened. Two teeth in my upper arch were significantly misaligned and giving me trouble. I described to them at length and in great detail what I wanted done. Neither of them ever said one word to me about their not being able to, or not intending to, do what I had communicated to them. They allowed me to go ahead, pay them in full up front, and start treatment, believing that they had listened to me and would be doing what I expected. It was sixteen months into the treatment when I found out that they had devised their own treatment plan, without informing me, and leaving out something that I had requested and paid for. I was told that it wasn't in my "original treatment plan." So, according to Davis & Nyczepir, something that I mentioned in our initial discussion, and that I know they heard, ended up not being in their treatment plan. Yet, two things which were never mentioned in our initial discussions - filing my teeth, and having me wear their retainer for the "remainder of my life" - were sprung on me many months later when it suited them. At one point, the one tooth they worked on for 19 months, had been moved too far. When I pointed this out, Davis said "I can tuck it in some," which he did, again going too far, undoing the progress of several months. Another time, at the beginning of an appointment, I pointed out a large gap between two front teeth that had developed since the previous appointment, and that I know wasn't supposed to be there. This blunder had to be reversed, which means that weeks of treatment before and after that were wasted. I was thoroughly disappointed with their service - a complete waste of time and money. - so I politely asked for a refund. They didn't have the courtesy to respond so I took them to small claims court. I gave the facts of what had happened - they had not touched a major part of what I had asked and paid for. Davis's testimony was to mumble through a list of appointment dates and notes. The only thing he said of any pertinence to the case was "Number fourteen, we talked about that." This is not even true. I talked about #14, telling them in no uncertain terms that it was part of why I was there, and that I needed to have it straightened. They said nothing to me about #14. They boast "We strongly believe in patient education and good communication. Everything is carefully explained and every question is answered." That is not how they treated me. The communication was stunningly poor. They accomplished close to nothing for me, not even the one thing they spent 19 months working on - they could not even straighten and align my two front teeth. My advice - if you're thinking about orthodontics: "don't go there." I hate these men for what they did to me. These are the facts. This is what happened. Caveat emptor with Davis & Nyczepir.

Friendly staff, clean establishment, welcoming environment…read more I was greeted by the friendliest reception and front desk staff. They all smiled and was pleasant towards me. They were speaking on the phone to other patients and kept a friendly and calm demeanor and tone. I met with the dental hygienist Amanda H. and she was so patient and kind. I expressed that I was a coward and she was so compassionate and she had a gentle hand. She explained every step of the process and put my mind at ease. After a short while, Dr. Wong came in and did his examination. He was so nice and had the best bedside manner. He was efficient and thorough and answered all my questions. This is a place that I would highly recommend.

I was beyond unhappy with my experience here…read more The good part is that it is a lovely office and a lot of the people here are very friendly. The front desk staff is amazing. The not so good part is a bit lengthier unfortunately and sort of based on my personal experience. A little back story is that I'm a disabled vet, so generally, all of my care is handled at the VA hospital. Occasionally, when they are very backed up and overwhelmed, they will outsource you to a place in town and foot the bill for it though. Enough back story... Last year, I needed to have a new oral appliance (think like a retainer) made for my sleep apnea when my old one was damaged and the VA sent me here. This place gets the referral from the VA and I have my appointment to come in to have the imprint/mold made to make the appliance. Awesome! Except... they won't make the mold until they do a cleaning. Fair enough. It has been about a year since my last one. Let's do it. But wait... It is going to be a BIG job, so they want to break it up into two deep cleaning sessions and only do half of my mouth each time. *Sigh* Okay. Whatever gets me closer to being able to sleep again. Two separate cleaning appointments later and I go back for another appointment to have my imprint made and, wouldn't you know, I have a cavity that needs filling and they can't make the imprint until after that gets filled. *Annoyed sigh* After that filling, they can't make my imprint because they aren't happy with one of my previously done fillings, and can't (or won't) make it until after they rip out the filling that is already there and redo it. *Frustrated grunt* But they handle all the insurance stuff with the VA, so I just let them do it. I am still in UNBEARABLE pain a week later. I call because at this point, I am pretty sure they messed something up with the filling because even my wisdom teeth removal stopped hurting after two days. They will happily schedule me to come in and check if they messed up... After they clear it with my insurance and receive confirmation for payment. Which was the first time I actually got upset because I am in constant pain, still can't sleep, and they are charging to see if they messed up... Everything gets cleared up and I finally get to go back in after they are sure they will get paid. Obviously they say they did everything right, but they want to schedule another appointment for me to see about a root canal or extraction. But, they will not make my imprint until after I take care of that tooth that is "not messed up". At this point, my perception is that they were intentionally drawing out services to get the VA to pay for them. Whether or not that is actually the case, I still had to reach out to the VA, who did agree that it felt like I was being strung along and was no closer to getting the imprint for my sleep device. They immediately sent me to someone else who DID make the imprint and the device and I was finally able to sleep about 1.5 months later. Again, this is just my perception of my experience here, but I am very happy that I was not the one having to pay for every single appointment, especially a follow-up when I was pretty sure they messed it up.

This is an awesome dentist office for braces. They made my daughter feel welcomed as transfer…read morepatient. The dentist was nice & patient & explained everything & Michelle was nice & patient & explained everything. Even the office manager, Ty, was nice, patient & followed up as she said she would. My daughter & I Left the office feeling like we've been going here for years. I highly recommend this orthodontist office for your family!!

All three kids have been treated here and now I'm on an adult orthodontic journey. I have never had…read moreissues and would highly recommend.

Dr. Benson is great. Saw her at another office. Very patient-oriented! Can't wait for her to open…read moreher new practice!!

My visit was excellent from m beginning to end. It was very professional and inviting. Clean and…read morefollowing COVID protection. Dr. Benson explained everything very well. I'm was happy with my visit!

Very friendly staff and Dr Ji is amazing. No down payment and only 169 payment a month. That really…read morehelped me bc I have no insurance. Highly recommend

My child always had problems with the braces like pain with teeth even weeks to months after the…read morebraces were put on. Most times it was hard to get her to even go back to the dentist because she just didn't want to be in that pain. She understood there would be some pain but not to the extent she was in. She would say I think they drilled or did something too hard. The pieces of the braces often fell off in her mouth. She was careful about what she ate like gum, candy and other foods that could damage the braces but these things still occured. My older child had gotten braces from a place in Lynchburg, VA and never had any of the problems with their braces that my other child ended up having. It's up to you where you go but just do your research and make sure this is the right place for you because even with good customer service we sometimes overlook the real service we should be getting.

Great office-friendly. Staff professional and caring. Doctor very knowledgeable and Painless…read more Hygienist kind and helpful. My whole family loves going to the dentist.

From the owner: Full service dentist for all ages and stages in life, new patients always welcome! Located in…read morePrince George, just outside of Petersburg.

Great practice all around! Dr. Bridges-Poquis did the ortho for both of my children. Wonderful…read moreperson and very professional! The staff have always been super friendly and knowledgeable. I highly recommend with no reservations!

Initial reaction is that I am not impressed and will be looking for a new dentist. any dentist I…read more ever brought my kids to has allowed me to go back with them and being a pediatric dentist you would think it would be allowed.

Scott was very helpful when answering my questions about the paper work I had to turn in this…read moremorning. Also seeing that we were about 45 minutes away, he took it upon himself to work my daughter in for her routine check up (which was scheduled for next week), while my son was being seen for a more extensive check up this morning. Everyone here is always happy, friendly and accommodating! My children always love their visits here!!! Thanks to everyone on staff for their wonderful hospitality!!

Horrible experience. Staff makes TikTok's all day, hangs up on people who try to speak. Staff does…read moremore speaking than listening.

The actual staff is Absolutely Amazing!! However, the office manager Toni & Dr. Shell do not have…read moregood work ethic. Toni does Not care about the patients or families. Toni kept talking over me on the phone, she did not care what concerns I had. We have been with them for quite a few years now and the owners are not the same at all from what they were when we initially started with them. This is upsetting as I have paid in full and now have to find somewhere else to go due to their lack of concern for their patients (my child). It is truely sad that she & Dr. Shell are more concerned about a mask rather than a child who has chunks of white puss coming from sores due to a wiring problem that needs to be fixed. It should not be stressful going to the Orthodontist. They dont deserve 1 star.

I had the best experience today at my cleaning. I had a new hygienist this visit. Her name was…read moreMakeba (not sure the spelling is correct, sorry if not). She made the visit fly by. I even had to get all my X-rays done. Which can be very uncomfortable. She moved fast to get all 18 done. I told her it felt like 14. lol She was efficient and had a great positive attitude. She deserves all the Star on her own. All of the staff here are pleasant that I have dealt with personally. I would recommend this business.

This is our first intial visit. My wife had pain and swelling and took us the same day. Very clean…read morebuilding, friendly, and patient first priority. The initial paperwork is time consuming but bring your list meds. My wife went in for exam and they set me this week for exam. Delta Dental insurance taken here. At 70 years of age, they were friendly and business like at front desk. A big Army retired salute to our new dental family.