I usually transact at the Saugus branch but I was visiting family in revere. I had a bill due the…read morenext day but I did not have enough cash in my bank acct but I call the revere branch & a girl by the name of shirlie picked up. it was 4:05 and she told me that the bank was closing at 410 but she was gonna be waiting for me. I got to the bank at around 415-420 and was suprised that they was still waiting for me with a smile! I would reccomment this bank 2 all my friends becuz I have bank of America too and they would neva do that. they care about their customers here. 5 thumbs up!!!!

Great credit union have been with the this bank for 12 years, no complaints aside from some of the…read morestaff and customer service at the lynn branch. The revere branch is very professional and attentive. Revere branch does not charge you for a new debit card, yet the lynn branch will. Hours are not bad, not open on sundays.

I was there today, and the customer service is bad, I went to change my card because it was broken…read moreand I specified that I wanted my same number because I have several pending payments, the person who works there MAYA RIVAS changed all my number and told me that I could not have the same one because it was not possible, later I called to confirm if it was true and they tell me that if it is possible, you can change the card and keep the same number, so Miss MAYA RIVAS gave me very bad service, I hope that when other people go they treat them better and try to solve what they are going and not to make it worse.

The branch manger Brandon was very informative and helpful in trying to resolve a problem I was…read morehaving with my account. He took the time to walk me thru what to be done, helped me (speaking to other reps) of problems related to my account and just overall was patient and actually concerned of what was happening. I have been do other branch locations and he was the one who took the time to listen and actually knew what he was doing. Great customer service, very hard to find these days!!!!!

Santander is the closest thing to the coopertive bank my family did business with in the city I…read moregrew up in. I was not with them that long when I had a problem with debit card theft. The management were quick to investigate, also very empathetic to my personal plight...and thankfully reimbursed me soon after. I don't go into the branch that often but when I do, it's a pleasure. I get offers every week from others to pay me to open an account. No, I'll stay with the one who was there for me.

The bank in general is very nice depending on which branch you go to. This branch on Broadway…read moreRevere happens to have great employees and great customer service. It's very convenient with a separate entrance for it's 24 hour ATM machine very convenient. Be careful though when you deposit checks it takes them 2 to 3 days to clear and they will give you a $35 bounce check fee if you're not careful I advise deposit in cash.

The lady in the front was very kind. She took the time to explain to me why my debit card wasn't…read moreworking and she helped me get my Google pay set up. She was very patient with me and even told me about this tool called Erica. I am really happy with the service I got today and now I will be using Erica for my questions. Thank you so much. I forgot her name and accidentally misplaced her contact card.

From the time I entered the bank they couldn't have been nicer. Anderson helped me with a personal…read morematter and it couldn't have been easier. He was very professional and had me in and out in about 15 minutes. Thx Anderson Karen

this is so frustrating walking into this BANK small like telephone booth…read more you walk in if there are 2 people in booth forget it your listensing too all converations. This is deploraanle banking idea who ever built this is moving more customers out to banks right next to them .They have many many chances to build a stand out bank right on parcel on squire road . Only location Revere where you have chance to get banking done before your stuck in ROUTE ONE TRAFFIC FOR ^) MINUTES. We are moving out

A line OUT THE DOOR and only ONE teller working is the norm at this particular branch …read more Seriously bank of america ??? Your customers deserve better!

On disability, they charge me $12 a month to have a checking account. I go there to have my direct…read moreexpress card cash in so I can put the money in my checking account. The machine that does this on the shoggest location has been broke over a year. I have to assume the only reason they can't fix it. I won't fix it is because they can't make money on it. Every time I go in, they act like it just happened. Bad enough they Charge $12 to have an account per month. And then the one service you need from them they can't provide.

horrible customer service over the phone, unable to file a…read morecomplaint there's better credit union

So I had unfortunately a really bad experience with Metro credit union this morning. I've been…read morefighting stage 4 colon cancer for a year with chemotherapy and got a email about the Hardship assistance program offered by Metro credit union. Apon calling I was informed I'm not a government employee so not available for their Hardship assistance. I explained my medical issues and was told if I don't have an income coming ing in they couldn't help me. I was confused by this. As my unemployment had ended in September of 2025 . This is when I need help the most. I have money in my bank and have paid all my car payments up to date. But unfortunately was told with no income I'm not eligible for any Hardship loan deferrals. Isn't that when you need help the most? I try to find local banks to do business with who have a heart and a soul. I Had David MacMillan helping me on the phone. But he said basically it's bank policy

Miss Debbie needs to go. She has a serious attitude problem and it's on a routine basis. She acts…read moreas if I'm bothering her when doing business. Working with the public is not easy but her attitude is horrible.

One star for Debbies attitude and horrible customer service. I have dealt with this lady on several…read moreoccasions and i have come to realize that i have to stop giving the benefit of doubt of someone having a "bad" day. Some people are just miserable and rude. I like to go to this bank because it's the closest one to me but i guess I'm take the extra half hour ride elsewhere because every encounter i have had here has been HORRIBLE.