Wixon is the best jeweler in Minnesota! Welcoming environment with a great selection of products…read more Will Horton went above and beyond to help me find my husband the perfect anniversary gift.He really made the experience memorable and fun. I sincerely appreciate how Will guided me through the entire process. Looking forward to a long lasting relationship with Will Horton and Wixon Jewelers.

I love Wixon. I have been buying watches from them since 2003. I've worked with multiple of their…read moresales people and most recently with Aaron Talbert who helped me pick and locate the perfect Panerai for my Dad. In a market when watches are hard to come by, he made sure my dad's 80th birthday gift was a show stopper. He moved mountains for me. His recommendation was great. The PAM we landed on was even more beautiful in person. I couldn't imagine buying from anyone else. Thank you, Aaron. Thank you, Wixon. Thanks for helping to make my dad's 80th so special!

Today I had the pleasure of having Adi repair a necklace of mine. I wear this necklace 24/7 and the…read moreclasp was breaking down to the point I was afraid I would lose my pendants. This was another incredible visit, I just love everyone at this store! They are honest, trustworthy and have very reasonable pricing. I recommend Apple Valley Diamonds to anyone looking for great value that includes amazing customer service, honesty and selection. CHECK OUT THIS STORE before you buy anywhere else!! (I also LOVE LOVE LOVE their doggos!)

Don't bring anything that is important to you there. I lost all of my mom's stones, who passed…read moreaway in 2024. And then the women blamed it on me because I didn't have a slip. How would I know I needed a slip??? Terrible customer service.

these people do great work, prices are very reasonable. I have purchased jewelry, had watch…read morebatteries replaced and had repairs done. I won't go anywhere but Princess Jewelry.

He is an honest Jeweler. My fiancé went in here and he fixed his cross necklace chain clasp for…read morefree. He didn't have to do a replacement on it or charge, he was also really nice on the phone in comparison to other people we called. We love great service and honesty! Thanks again! We're so thankful!

My Fiance bought me an Engagement Ring from a different Jewelry store & the band is full of…read moreDiamonds but the center stone was a CZ which I knew that when it was purchased. Knowing that we were gonna have to set a 1.00 CT Diamond for it. We went to the Jewelry Exchange in Eagan, MN on March 25 2021 for my Birthday & Joseph the store manager was unbelievably knowledgeable, honest & made sure this was the Diamond I wanted even after it was set in my ring! I recommend this place to everyone & Joseph being your salesman. I've already referred a friend to Joseph at the Jewelry Exchange Eagan, MN! Shannon M. Goettsche

My friend wanted to look at engagement rings and the selection here was pretty small. There were…read morenot many rings on display to look at. The staff was friendly but passive, and were not very helpful in making recommendations and guiding my friend in this process. If you know exactly what you want this would be a great spot to get a custom ring made.

Bought a replacement chain for my wife, repaired another on the spot and cashed in some old…read morenecklaces. Super friendly staff.

I have a necklace that is special to me from my mother and the clasp broke. They were able to fix…read moreit right then and were so helpful. I love that it is a small local business not the big chains.

Very professional, quick, and easy to work with. Would recommend having jewelry serviced here!read more

Alex is the best. Sent many friends his way and he's always inspired me with new ideas, designs and…read morestyles of jewelry.

Very friendly, helpful staff. Always willing to help out, answer questions, and show watches and…read morejewelry, with no pressure.

JBH used to be the best watch dealer in the Twin Cities. They were acquired in 2021 and lost a lot…read moreof what made them special, such as a robust used & vintage watch section, their own Youtube channel about watches, and the historic flare of the old downtown location. They still have very friendly & knowledgeable staff that let's you browse and try on and are one of the only authorized Omega dealers in town, but have otherwise become more like "Watches of Switzerland".

Never again. Some…read moreyears ago, my wife bought me a Stauer Graves '33 watch. Pretty, old-fashioned-looking, automatic timepiece with multiple dials. "Automatic" means it winds itself while it's worn. Keep this in mind; it comes back. Honestly, this is a cheap piece of jewelry; I don't expect it to keep good time or last very long. I'm more-or-less correct. The dials misbehave: They don't keep day-of-week or month or date straight; time is only accurate to ± 2 or 3 minutes a day, but it works alright. After a while, the mechanism gets dirty, the watch stops running, so I toss it. But it was an OK watch, I know how it operates, so I order another. Lather rinse repeat. February, 2026, it's time, and I order my fourth Stauer Graves '33. It arrives, and I notice the crown isn't working the way it did before. I look at the instructions (perhaps the design has changed), and they confirm: the watch is defective. I call Stauer Customer No-Service and... Clue #1: I sit on hold for nearly an hour. CSR #1 makes fun of me: I only need to fill out the return form & send it back; Stauer will automagically send a replacement. CSR #1 doesn't say I'll need to buy the shipping envelope and stand in line at USPS, but I'm already committed, so... Three weeks after the returned watch arrives at Stauer, I call Stauer Customer No-Service for another hour-long wait... Clue #2: CSR #2 says standard return/exchange processing time is a month. "A month?" He's going to do me a favor and request an "immediate" turnaround. Clue #3: Another week goes by before the replacement ships. Clue #4: The "replacement" arrives; "replacement" is in quotes because it looks & behaves exactly as the one I'd returned. I'm puzzled. There's no note; everything looks like it did when I sent it back. So... I go to the Stauer website, write a detailed message and hit "send." A message appears saying a reply will be forthcoming in several business days. Clue #5: Another three weeks go by; I've not heard anything. I call Stauer Customer No-Service for the hour-long hold, and CSR #3 tells me that Stauer's service people sent back to me the defective watch I'd returned because they couldn't find anything wrong with it. "They don't write to customers," CSR #3 says. I explain what's wrong with the crown: It's supposed to have three positions (closed, half-open and all-open), but it doesn't open all the way. The instructions say to open the crown all the way in order to set the watch. CSR #3 listens politely and tells me to return the watch again; this time, she says, I should include a detailed letter. Back to the post office, another padded shipping envelope, etc... Clue #6: I find an email address for Stauer's Director of Customer No-Service, and I send these details to her asking that she help make sure the situation is properly addressed. I receive no reply. Clue #7: A month goes by. My credit card emails to tell me Stauer has refunded 95% of my original charge. I've not heard from Stauer, so I line up for another hour-long hold, and CSR #4 tells me there was nothing wrong with the watch. Again. Understanding that CSR #4 isn't familiar with the Graves '33, I ask to speak with people in service. "They don't talk to customers." I ask to speak with CSR #4's boss; he tells me she'll call me back before close of business that day. Clue #8: A Stauer Customer No-Service Supervisor calls me nearly a week later. From the jump, she's aggressive & rude. She doesn't listen to my questions and insists there's nothing wrong with the watch I was sent. This makes no sense because she then insists that the third crown position is to "wind the watch." It's an automatic. No winding. Remember? She's acknowledging that the watch is -- by definition -- defective. Even if she's right (especially if she's right), she's admitting that Stauer has screwed up because if she's right (she's not), there'd be no way to wind the watch because the crown doesn't open to the third position. She's steadfast in her obstinance. I tell her: She's the rudest Customer No-Service person I've ever talked with. When all's said & done, the transaction cost me about 30% of the watch's price in shipping and fees, and I don't have the watch. Whether I can afford it or not isn't the point. I have the president/founder's email address, but I don't expect he'd respond in any more of a constructive way than any of his Customer No-Service people have. It's a shame because I'd've been willing to replace the watch every few years or so and maybe even buy some of Stauer's other cheap watches or knives or whatever. Now, all I'm thinking about is how to get off of their junk mail list. They send catalogs & "offers" at least several times a week.

Placed an order for an item- gave my CC number - then the sales rep quoted a 33% higher final…read moreamount! Said it was shipping and handling ? That is after the transaction! I told her to cancel - said she couldn't . Said I had to call customer service - they were closed at that time with the weekend coming. I used their email system and this is the third day with NO reply. I asked for confirmation number to send the unopened product back so "I " could track it as received - rep said - no need with todays tech. They'll be able to see when it arrives. I told her that is was for MY ability to make sure they get it. If a couple of weeks I don't hear from them - they can simply say " Oh we never got " ! What would be my recourse ???

Extremely disappointed in Jared and their customer service. My fiancé bought a ring, proposed…read morewithin a month of getting the ring, and the diamond fell out less than 48 hours later. We were told they would put a note to rush it since it was a brand new piece of jewelry and this should not have happened. The estimated completion date on our receipt for the repair was 4/9 (one month from when we brought it back in). The manager also spoke to us and confirmed she would work with upper management to get it rushed, even though we were told that was already happening. After 3 days we didn't hear back from management, so followed up, and still no update. We finally heard back 4 days later only to be told there was no way this could be rushed and was estimated to be completed the end of April, with the ring needing to still be shipped back, bringing us to early May until I see my engagement ring again. Poor communication, two months for a repair that shouldn't have happened, and the timeline for repair is longer than it took to get the original ring in the first place. We told our closest group about the engagement when it happened, (obviously so excited!) and it's extremely embarrassing for ourselves and Jared, when they ask to see the ring and we have nothing to show for two months. On the other hand, we aren't planning to tell other people in our lives about the engagement until we get the ring back because they will all ask to see the ring, and we don't want to have to keep reliving this fiasco. What is supposed to be an exciting time to celebrate with friends and family turned into something we are trying hard to forget about. The positive thing I will say, is the ring was absolutely gorgeous which makes it so much harder to wait for.

Burnsville location Jared Galleria of Jewelry…read more I purchased a set a lab created 2ctw earrings on Dec 17, 2025. I returned to the store on Jan 4, 2026, that's 18 days, due to the screw-on backing was not holding the earring stem in place, which could allow the earring stud to fall off the ear. My wife would not be happy. Even though it was inside the 30 day refund window, the store wanted to charge me $39 plus tax for new backings. One would think if I could return it for a refund or exchange, they could have exchanged just the backings at no charge.

Amazing experience and only 1/10 of the price quote I received at Wedding Day Jewelers - everyone…read moreshould shop here! The large ruby on my ring became loose and they fixed it for me for just $10 (including taxes). The competitor, Wedding Day, quoted me $100 for the same repair. And... they promised completion in 7 days, but called to say it was ready in just 3 days. The competitor said it would take 10 days. Service from the sales lady was so friendly and easy to work with. The ambiance was their only downfall the 80s/90s vintage oak cases did not look so luxurious. But when prices are 90% lower than their competitors, I would shop elsewhere to figure out my favorite styles, then come here to price check before buying.

Absolutely love this family owned and run company. Travis really knows his stuff, and his…read moreturnaround on orders and getting stones in is lightning fast. I've sent a couple of my clients to him to get rings cut off (don't ask lol). The store has a great selection of wedding rings, watches and cocktail jewelry but they also do customs.