Had my mom's ring fixed for my daughter after a stone fell out of it…read more Excellent quality, service and value

They did a custom piece for me. If I could give 6 stars I would! Recommend!! This place is an…read moreartisan establishment that is far and few between with the big box stores that just pump out same after same pieces.

When I was a young adult I wanted to splurge on a Movado watch. The salesperson behind the counter…read morewould not show me the watch saying, do you know how much that watch is? That was my first experience trying to purchase jewelry more than a couple hundred dollars, and a memory that replays in my mind each time I walk into a jewelry store. Fast forward to 15-20 years later... I look forward to walking into the Woodbury Helzberg to get my ring cleaned every 6 months. I've never felt less than an average customer in their store. Even if I walk in looking like a huge mess and their having an event in their store, I'm still met with such warm welcomes and smiles and happiness to help me. Although customer service isn't EVERYTHING, their pieces are amazing too. Which by the way, they sell designer handbags now!

I placed an online order in December before Christmas. I was called that same day by this…read morelocations store to tell me that the product I bought was out of stock. I asked if they could just cancel the order. The staff person said that they would do a refund for the full amount. I did not get the shipping fees returned. There was nothing shipped to me: it was out of stock. After multiple calls to the location and to the main customer service phone number (who said they would send me an email with their contact info, which I never received), this is still not resolved. It's not about the money, it's the principle: nothing was mailed to me, so I should not be responsible for paying a shipping fee. I have gotten many things from Helzberg over the years totaling thousands of dollars, but with their lack of integrity for a repeat customer... It actually disappoints me that I have experienced this and will likely never shop there again nor recommend them to others.

Had to take to trip here after receiving A gift card for store credit to Pandora. We had called in…read moreadvance to make sure they had what we needed and to make sure they would be able to run our gift cards. Upon arrival, they let us know that to process our gift cards and purchase, they would have to call the Mall of America Pandora store. The sales lady tried the store once, and then when they didn't pick up, she let us know that there was nothing she could do and that we would have to walk away without the earrings we had driven 40 minutes for. throughout the entire experience she was very rude and never once apologized for the inconvenience, we had to ask her nicely to try the store a few more times before she was able to get through and get the purchase done. We walked away not only with our earrings but with a bad impression of the store. We will not be shopping here again.

I came into the store and was looking to buy a pandora bracelet. The older lady who I was dealing…read morewith was really short with her answers and annoyed at my questions. I asked to try on a bracelet, and midway through trying to help me put it on, she suddenly stopped and said "oh, the bracelet should fit you" and just completely stopped helping me put it on. It was so awkward. I was left to try to clasp the bracelet together awkwardly, but managed to put it on. The other young lady with her didn't say much to me, but was much friendlier and was keeping my little ones busy. Too bad I had to deal with the old crabby one that made me feel like I was a bother to her and treated me like I wasn't good enough to buy a pandora bracelet. She was not very nice. Taking my business elsewhere for pandora products.

My husband and I requested a custom ring based on an existing design for his wedding band. I…read moreconfirmed with three separate people on the support team that the customizations we asked for were possible, and that they received them on their end. When we finally received the ring, NONE of the customizations were done, and they just sent us the ring as it was originally presented on the website. Then they would not offer a refund, despite the fact that it was too late to get it fixed before the wedding. We thankfully had a stand-in ring but I'm extremely disappointed because I made sure at every step that the customizations were received by the team and doable.

Incredibly disappointing. I got a ring for my husband, a wedding band, about 2 years ago. The ring…read morefell apart and was remade within 1 year. I thought it was a fluke, it fell apart again within 1 year of the remake. The company will not offer a refund and only a 50% discount on a future order. Some notes about the ring, it was one with wood inside as such my husband (who does not do any sort of manual labor work) took it off any time he did anything in water (kayak, swim, shower, dishes, etc) it was carefully handled and lightly worn and still the band separated into two pieces. I don't think it's unfair if a company cannot deliver on quality that a refund could be permitted but apparently the jewelry they make is essentially high priced costume jewelry. I wouldn't recommend this jewelry to anyone looking for a lasting piece. How terrible that I now have to spend money to get another ring (clearly from someplace else) because this one couldn't hold up in the slightest. Use caution If buying here.

I had the pleasure of meeting Mandy when I brought my watch in for service. When I tell you AMAZING…read moreservice. Her smile and warm welcoming greeting were TOP TIER!! If you're in the Woodbury area and looking for beautiful diamonds or unique jewelry. Check Johnson Jewelry out; ask for Mandy. In fact, you'll know it's her by that beautiful smile. Thanks, Mandy, for taking care of me.

Had two rings resized. Fit is perfect and I can't even see where they cut and filled to make them…read morelarger.

We have always trusted Todd with our jewelry business. We have also referred many friends and…read morefamily to them as well. All had a positive experience and ended up purchasing their engagement rings from Gold'n Treasures. Even with Todd gone, we will continue to who do our business there. Because all the staff have become like family to us.

This review contains two stories: One of them is about jewelry, and the other is about *my*…read morejewelry. Shall we start with my jewelry? Yes, let's do that. My engagement ring has been perched on my hand ~24/7 for the last ~3 years, and OH MY GOD I LOVE IT. I just bloody well love it. This ring is the best insurance my partner ever bought -- even when I am ready to run (not walk!) back to singledom, I think, "But I can't get divorced; I have this absolutely perfect ring pair." (I mean, I'm sure people still wear their wedding+engagement rings after getting unmarried, but it seems like maybe that would be weird?) Todd has a whole process for helping people find an engagement ring, and it's... very chill. Very, very chill. This is not -- not upon NOT -- the kind of thing where you walk into a mall & some person with a Muppet-level fake smile says a bunch of clichéd BS while trying to upsell you some overpriced piece that they swear you can afford on their secretly 30% APR credit card. Nope. Gold'n Treasures is run on *relationships.* This is the most delightful & delightfully human jewelry-buying experience you will ever have. This is like... you walk in. Todd, who clearly loves people (but in a laid-back way that's still comfortable for introverts -- will vouch!), says hello, offers you your choice of beverage, and welcomes you to his back room studio, where he has not one, but several, towers of trays of example rings. And whooo-boy, he's got EVERYTHING. You want classic? Got it. Modern? Got it. Looks like an antique? Yup. Looks like a Calder sculpture? Uh-huh. Simple? Absolutely. Batshit crazy giant grandma rings that take up half your finger? In spades! You weren't looking for diamonds? He's got a whole array of Sharpies for you to recolor the example rings to your liking. And Todd is *not* in a hurry. "Play!" he says. "Have fun!" he encourages. Oh, you brought your toddler with you? She gets a beverage & is also welcome to play with the example rings. This place is magic. I spent a semi-forever going through example rings, & had selected about a dozen candidates... and Todd sent me home with homework! He gave me a URL & said, look through these, let me know what jumps out at you. I clicked & clicked & clicked, & emailed Todd with at least a half-dozen additional candidates. He said he'd order those models, and we set another appointment time. But here's the best & most amazing part: This whole time, I was more-or-less looking for a ring that I liked well enough that my partner also liked. We have *radically* different tastes, and I have a long history of pathological people-pleasing; I guess, on some unconscious level, I felt like the tastes & opinions of the person purchasing the ring were more important than the tastes & opinions of the person who was actually going to wear the ring. I liked something about each of the rings I'd identified for Todd, and also they were all compromise designs. Somehow -- and reader, truly I have no idea how, other than perhaps by being a second- or third-generation jeweler -- Todd sorted through a pile of gold, diamonds, & red herrings to find EXACTLY the right-for-me ring. We're sitting in that bright, sunny showroom, drinking coffee & champagne (respectively), and what we think we're doing is coming to see 18-someodd model rings & color them all in and deliberate all day. Todd says casually, "Oh hey, we just got some new rings in -- I want to show you something." And he comes back with The Ring. It's so absolutely perfect that I don't even bother to contain my enthusiasm. Todd hands me the Sharpies. I doctor up the model. Having now seen this thing, I am done with compromising. And just like that, Todd gets on his computer & finds the right kind of stone in the right color in the right size for my setting, and somehow manages to bring it all in under the $number my partner had quoted for a budget. (And then we bought some wedding bands.) This, finally, is Story #2. There are two ways to run a jewelry business: one is where you take every customer for as much as you can get (because you've got high overhead & you know like 1/3 of them are going to default on those credit cards), and the other is the relationship model -- where you get to know people, and where they keep coming back to you (and bringing their friends & family) because you're just that awesome. Case in point: My family's been buying jewelry from Todd for 35 years, & I didn't live anywhere near the Twin Cities when all of this was happening. There's still nowhere else I would have gone to look for a ring, & nowhere else I would have found *this* ring. And yes, I'll be back. :)

Amazing experience and only 1/10 of the price quote I received at Wedding Day Jewelers - everyone…read moreshould shop here! The large ruby on my ring became loose and they fixed it for me for just $10 (including taxes). The competitor, Wedding Day, quoted me $100 for the same repair. And... they promised completion in 7 days, but called to say it was ready in just 3 days. The competitor said it would take 10 days. Service from the sales lady was so friendly and easy to work with. The ambiance was their only downfall the 80s/90s vintage oak cases did not look so luxurious. But when prices are 90% lower than their competitors, I would shop elsewhere to figure out my favorite styles, then come here to price check before buying.

Absolutely love this family owned and run company. Travis really knows his stuff, and his…read moreturnaround on orders and getting stones in is lightning fast. I've sent a couple of my clients to him to get rings cut off (don't ask lol). The store has a great selection of wedding rings, watches and cocktail jewelry but they also do customs.