When I was a young adult I wanted to splurge on a Movado watch. The salesperson behind the counter…read morewould not show me the watch saying, do you know how much that watch is? That was my first experience trying to purchase jewelry more than a couple hundred dollars, and a memory that replays in my mind each time I walk into a jewelry store. Fast forward to 15-20 years later... I look forward to walking into the Woodbury Helzberg to get my ring cleaned every 6 months. I've never felt less than an average customer in their store. Even if I walk in looking like a huge mess and their having an event in their store, I'm still met with such warm welcomes and smiles and happiness to help me. Although customer service isn't EVERYTHING, their pieces are amazing too. Which by the way, they sell designer handbags now!

I placed an online order in December before Christmas. I was called that same day by this…read morelocations store to tell me that the product I bought was out of stock. I asked if they could just cancel the order. The staff person said that they would do a refund for the full amount. I did not get the shipping fees returned. There was nothing shipped to me: it was out of stock. After multiple calls to the location and to the main customer service phone number (who said they would send me an email with their contact info, which I never received), this is still not resolved. It's not about the money, it's the principle: nothing was mailed to me, so I should not be responsible for paying a shipping fee. I have gotten many things from Helzberg over the years totaling thousands of dollars, but with their lack of integrity for a repeat customer... It actually disappoints me that I have experienced this and will likely never shop there again nor recommend them to others.

I had the pleasure of meeting Mandy when I brought my watch in for service. When I tell you AMAZING…read moreservice. Her smile and warm welcoming greeting were TOP TIER!! If you're in the Woodbury area and looking for beautiful diamonds or unique jewelry. Check Johnson Jewelry out; ask for Mandy. In fact, you'll know it's her by that beautiful smile. Thanks, Mandy, for taking care of me.

Had two rings resized. Fit is perfect and I can't even see where they cut and filled to make them…read morelarger.

Had to take to trip here after receiving A gift card for store credit to Pandora. We had called in…read moreadvance to make sure they had what we needed and to make sure they would be able to run our gift cards. Upon arrival, they let us know that to process our gift cards and purchase, they would have to call the Mall of America Pandora store. The sales lady tried the store once, and then when they didn't pick up, she let us know that there was nothing she could do and that we would have to walk away without the earrings we had driven 40 minutes for. throughout the entire experience she was very rude and never once apologized for the inconvenience, we had to ask her nicely to try the store a few more times before she was able to get through and get the purchase done. We walked away not only with our earrings but with a bad impression of the store. We will not be shopping here again.

I came into the store and was looking to buy a pandora bracelet. The older lady who I was dealing…read morewith was really short with her answers and annoyed at my questions. I asked to try on a bracelet, and midway through trying to help me put it on, she suddenly stopped and said "oh, the bracelet should fit you" and just completely stopped helping me put it on. It was so awkward. I was left to try to clasp the bracelet together awkwardly, but managed to put it on. The other young lady with her didn't say much to me, but was much friendlier and was keeping my little ones busy. Too bad I had to deal with the old crabby one that made me feel like I was a bother to her and treated me like I wasn't good enough to buy a pandora bracelet. She was not very nice. Taking my business elsewhere for pandora products.

My Fiance bought me an Engagement Ring from a different Jewelry store & the band is full of…read moreDiamonds but the center stone was a CZ which I knew that when it was purchased. Knowing that we were gonna have to set a 1.00 CT Diamond for it. We went to the Jewelry Exchange in Eagan, MN on March 25 2021 for my Birthday & Joseph the store manager was unbelievably knowledgeable, honest & made sure this was the Diamond I wanted even after it was set in my ring! I recommend this place to everyone & Joseph being your salesman. I've already referred a friend to Joseph at the Jewelry Exchange Eagan, MN! Shannon M. Goettsche

My friend wanted to look at engagement rings and the selection here was pretty small. There were…read morenot many rings on display to look at. The staff was friendly but passive, and were not very helpful in making recommendations and guiding my friend in this process. If you know exactly what you want this would be a great spot to get a custom ring made.

I recently went to Kay Jewelers and had a wonderful experience. The staff is very friendly. They…read morehelped me to put a new band on my watch. Julie F.

I researched online and wanted to buy this family ring. All 3 sales people were taking an extremely…read morelong time with customers. Then this chick walks in after me and the sales lady decides to help her. She looks up and says we'll get to you in a little bit. I say to her that was here before her and walked out. Terrible customer service! Go the Kay Outlet at Eagan outlet mall for awesome customer service. Review #70 in 2023.

Such a great new store. And Carolyn was super helpful. Didn't try to sell me, just helped me find…read morewhat I needed with zero pressure. I really appreciated that. Thanks Carolyn!

I had an heirloom ring to sell. Carolyn was the perfect woman to deal with. Her knowledge and…read moresensitivity was wonderful. Thanks to her the ring will have an opportunity to be worn by someone who will cherish it.

We have always trusted Todd with our jewelry business. We have also referred many friends and…read morefamily to them as well. All had a positive experience and ended up purchasing their engagement rings from Gold'n Treasures. Even with Todd gone, we will continue to who do our business there. Because all the staff have become like family to us.

This review contains two stories: One of them is about jewelry, and the other is about *my*…read morejewelry. Shall we start with my jewelry? Yes, let's do that. My engagement ring has been perched on my hand ~24/7 for the last ~3 years, and OH MY GOD I LOVE IT. I just bloody well love it. This ring is the best insurance my partner ever bought -- even when I am ready to run (not walk!) back to singledom, I think, "But I can't get divorced; I have this absolutely perfect ring pair." (I mean, I'm sure people still wear their wedding+engagement rings after getting unmarried, but it seems like maybe that would be weird?) Todd has a whole process for helping people find an engagement ring, and it's... very chill. Very, very chill. This is not -- not upon NOT -- the kind of thing where you walk into a mall & some person with a Muppet-level fake smile says a bunch of clichéd BS while trying to upsell you some overpriced piece that they swear you can afford on their secretly 30% APR credit card. Nope. Gold'n Treasures is run on *relationships.* This is the most delightful & delightfully human jewelry-buying experience you will ever have. This is like... you walk in. Todd, who clearly loves people (but in a laid-back way that's still comfortable for introverts -- will vouch!), says hello, offers you your choice of beverage, and welcomes you to his back room studio, where he has not one, but several, towers of trays of example rings. And whooo-boy, he's got EVERYTHING. You want classic? Got it. Modern? Got it. Looks like an antique? Yup. Looks like a Calder sculpture? Uh-huh. Simple? Absolutely. Batshit crazy giant grandma rings that take up half your finger? In spades! You weren't looking for diamonds? He's got a whole array of Sharpies for you to recolor the example rings to your liking. And Todd is *not* in a hurry. "Play!" he says. "Have fun!" he encourages. Oh, you brought your toddler with you? She gets a beverage & is also welcome to play with the example rings. This place is magic. I spent a semi-forever going through example rings, & had selected about a dozen candidates... and Todd sent me home with homework! He gave me a URL & said, look through these, let me know what jumps out at you. I clicked & clicked & clicked, & emailed Todd with at least a half-dozen additional candidates. He said he'd order those models, and we set another appointment time. But here's the best & most amazing part: This whole time, I was more-or-less looking for a ring that I liked well enough that my partner also liked. We have *radically* different tastes, and I have a long history of pathological people-pleasing; I guess, on some unconscious level, I felt like the tastes & opinions of the person purchasing the ring were more important than the tastes & opinions of the person who was actually going to wear the ring. I liked something about each of the rings I'd identified for Todd, and also they were all compromise designs. Somehow -- and reader, truly I have no idea how, other than perhaps by being a second- or third-generation jeweler -- Todd sorted through a pile of gold, diamonds, & red herrings to find EXACTLY the right-for-me ring. We're sitting in that bright, sunny showroom, drinking coffee & champagne (respectively), and what we think we're doing is coming to see 18-someodd model rings & color them all in and deliberate all day. Todd says casually, "Oh hey, we just got some new rings in -- I want to show you something." And he comes back with The Ring. It's so absolutely perfect that I don't even bother to contain my enthusiasm. Todd hands me the Sharpies. I doctor up the model. Having now seen this thing, I am done with compromising. And just like that, Todd gets on his computer & finds the right kind of stone in the right color in the right size for my setting, and somehow manages to bring it all in under the $number my partner had quoted for a budget. (And then we bought some wedding bands.) This, finally, is Story #2. There are two ways to run a jewelry business: one is where you take every customer for as much as you can get (because you've got high overhead & you know like 1/3 of them are going to default on those credit cards), and the other is the relationship model -- where you get to know people, and where they keep coming back to you (and bringing their friends & family) because you're just that awesome. Case in point: My family's been buying jewelry from Todd for 35 years, & I didn't live anywhere near the Twin Cities when all of this was happening. There's still nowhere else I would have gone to look for a ring, & nowhere else I would have found *this* ring. And yes, I'll be back. :)

In anticipation of my upcoming wedding, my mother surprised me with a pendant that my bio dad got…read morefor her when they were dating. We went to Gerster's to find a chain that worked with the pendant that I could wear with my wedding dress. The lady we worked with was fantastic and actually pulled the one we ended up buying first - she had us try a couple to make sure we had the preferred length and thickness. The price was fair and she cleaned the pendant (and our other jewelry we had on) for free as well as set the pendant on the chain and put it in a complimentary box for us. My mom even had the jeweler check her bracelet as well which they did complimentary! My family has gone here for years and I have memories of my first boyfriend getting me a necklace here. Small town business, high quality pieces and phenomenal staff

I've brought multiple items to Gerster Jewelers for repair and I've experienced nothing but…read moreexceptional service. I appreciate the time and care that they take on my items each time I bring them in and never feel like they are overpricing for their services. I'm happy that I found a small business locally to support and have encouraged many of my neighbors and friends to visit here for their jewelry or repair needs.