Great truckstop. Weird layout but friendly staff. Grass area. Usually always busy thoughread more

Also great staff and clean store. Restrooms are always clean as well. Never had an issue at this…read morestore

Expected better from this Rocky Top Markets-Shell Gas Station. Pulled up to the gas pumps, in a…read morehurry, but early to a meeting. Pumped over $50.00 in gas and waited for my receipt. No paper in the pump. Had to go inside to get a copy of my receipt. Two people working but only one could pull a receipt. Some delay in the transaction. Now pressed for time. Shell needs better supervision of the stand alone retail outlets.

No pay at pump. Women's room out of order. Men's room filthy. Go literally anywhere else.read more

Sunday, 9-20-2026: We stopped here after a visit with long time friends in Crossville. We're huge…read morefans of Buc-ee's, our first visit was in TX. This place is huge, bright & clean with the best restrooms! We had a late lunch at our friends' house and stayed awhile catching up. By the time we got to Buc-ee's we were hungry again. We bought a BBQ Turkey Sandwich, BBQ Brisket Sandwich, Chicken Tenders with fries and 2 Bucee's Chips, Oatmeal Raisin Cookies and Coconut Cream Pudding. Everything was excellent! The staff are very friendly and hospitable!

Buc-ee's is always one of our favorite stops when we're on a road trip, and this location in…read moreCrossville didn't disappoint. The store was clean, everything was well stocked, and even with plenty of people coming through, the service was fast and organized. That's one thing I like about Buc-ee's. They can be extremely busy but somehow keep everything moving. I got the North Carolina BBQ sandwich, and I loved it. My wife enjoyed hers too. The food is one of the main reasons we stop at Buc-ee's instead of a regular gas station. There are so many options, and I really like seeing the new food and snack choices they continue to put out. Every time we stop, it seems like there is something different to try. The selection of Buc-ee's snacks, popcorn, crackers, jerky, sweets, and other items makes it hard to walk out with only what you came in for. Another thing I love is the cheap fountain drinks. When you're traveling and making several stops along the way, it's nice being able to grab a big drink without paying ridiculous prices. Of course, the bathrooms are another huge plus. They were clean and well maintained, which is something Buc-ee's has built its reputation on and one of the reasons it makes such a good road trip stop. Plenty of gas pumps, clean facilities, good food, tons of snacks, quick service, and just about anything you could need while traveling. Buc-ee's is more than a gas stop for us. It's usually part of the road trip. We'll definitely continue stopping whenever there's one along our route.

Great people working here. Low gas prices. Clean restrooms…read more Lots of choices when it comes down to candy and junk food. Got me an apple juice and im perfectly satisfied....filled up. Needs to be bigger. Its hard to get in and out of the gas pumps. Needs more parking.

Very clean store and very nice facilities. Employees were friendly. Close to the interstate.read more

I attempted to use my one card by Mastercard and the pump said for me to see the attendant. So I…read moreproceeded to go in. I told him what the pump stated and he told me that they do not accept one card. So I paid with my debit card. I asked him if they have a credit card I could apply for and he stated all they have is a business credit card. I will be taking my business elsewhere. I have always bought my gas on my credit card and then paid it in full when I received my statement. Thank You Kathleen McReynolds

Cheapest gas in town! The pumps are very easy to get in and out of…read more The Wal-Mart is situated not far from the pumps. Very fast in and out. The bathrooms are terrible...smells like mold. They have alittle assortment of candy and bottles of soda and water. Just a little tiny place....but cheap gas.

Horrible horrible horrible customer service. I highly recommend you NOT buy your vapes from hereread more

Only non chain option for breakfast that we could find within a few miles of Frozen Head State…read morePark. Not too much to say about the food... but they are home-baked biscuits and home made gravy. Ours was luke warm so make sure you ask for your food hot!

Store- Halls The tall big guy with longer hair has been…read moreextremely rude to me twice now. This time he wasn't even cleaning the women's restroom and refused to allow myself and my 3 daughters to use the restroom. There was also an elderly couple really needing to use the restroom and he refused them. I asked if we could please use the women's restroom since he wasn't currently cleaning it. His response was very hateful and degrading. He slammed the sign in my face. The other time we pulled up at 12:03 unaware that the store closed at 12:00. I asked if they were closed and he rudely shouted, "Yeah we obviously close at 12:00!" I don't understand why he always has a hateful attitude. He is always very unprofessional and rude.

This past Sunday night I came into the store and was greeted by two friendly female cashiers. I…read morehave visited this same store multiple times as I live in between this store and the Lovell Rd store. I have also came in around 11:00 am, but the main 2 night time cashiers ( Gina & Wendy ) are the absolute best. Both of them are the reason I choose to come to this location rather than Lovell Rd. The employees at Lovell Rd should take lessons from these fine ladies on how customers should be treated. Keep doing exactly as you are ladies, and you'll never have an unhappy customer

Pretty reasonable. They have a subway in here. Gets pretty…read morebusy. Getting out is the hard part with such a busy hwy. They carry just about anything you need as far as drinks, snacks etc...