The pharmacy worker went the extra mile for me. I really appreciated her help on a dreadful day…read morethat required a great deal of travel. I am sad that Rite Aid is having financial challenges and might go away. I find their charges for prescriptions tend to be less than competitors.

Profesional, prompt service and answers calls quickly. The pharmacist is excellent and a very hard…read moreworker. Thank you for your years of great work. Todd Brigitte Singley

This used to be our favorite pharmacy. Now the last two orders we've had there have taken multiple…read moredays to get filled. Worse, we keep getting inaccurate timelines from the pharmacy, forcing us to drive over multiple times just to be told it still isn't ready. The first prescription was an antibiotic, the second was migraine medication (and now my wife has a migraine without medication). I understand if you can't get medicine, but at least attempt to give us accurate timelines. Both times we were told to come back at a specific date/time only for it not to be ready - twice. Never again.

Still the best pharmacy in Hershey. The pharmacists are helpful, friendly and never act like you…read moreare a burden. We have tried others in Hershey and have not had the same hospitality and professionalism elsewhere.

Great local pharmacy - Friendly service. No waiting for staff to help you like in some of the…read moreother chain stores. Been going there for 33 years now.

I have used Gateway for years. Recently retired, my insurance asked me if I would rather use the…read more"mail in" mega company that all the insurers are pushing these days "Save me some money" said they (and I'm sure there is additional $ for them too.) I politely refused stating I would rather support my local pharmacy. I have had nothing but good experiences with them. Good service, kind, calm, and supportive staff- especially important in these isolation times.

very rude short staff help awful feel like your a bother to ask them any questions or concerns…read moreterrible

Many of the workers-- ironically, usually the ones who work with the walk-up consumers-- have a "I…read morenever do anything wrong-- you're obviously the one with the problem" mindset. We are currently waiting on a prescription that they were supposed to get clarity from the doctor but didn't. When the doctor called to clarify-- because they wouldn't call-- they wouldn't answer the phone. The doctor called multiple times without them answering. But, of course, it's everyone else's fault. Never theirs. We're currently waiting 32 minutes for a simple prescription; but, yeah, nothing is ever than simple when you have noncommunicative, combatative employees. Maybe Rite Aid has better customer service? I honestly don't know why we still go here.

This is the worst Pharmacy in the area. The hours that are listed say they open at 8am. Thats…read morebogus. I get there at 8:45 i see the drive through window is closed. i sit there for 20 minutes, in case the window doesn't open until 9. As cars line up behind me, at 9:05 still closed, so i walk in and see the pharmacy gate is closed. they tell me the pharmacist is running late!!! over an hour late? people need their medication, this isn't fast food, its a service that elderly people rely on. who has time to sit and wait for these people? im pulling all my scripts from this terrible pharmacy.

Ever since they "no longer allow front store items" at the pharmacy it's been a major inconvenience…read morefor any number of the one off items you might need from near the pharmacy. They also stock the shelves around the pharmacy registers and then don't take those items when you're ready to ring up. Should rethink this policy and restrict it to OTC pharmaceuticals area as well.

I love this local pharmacy. Everyone is extremely helpful and nice…read more They have a great selection of gift items.

I am so happy that I moved my prescriptions to the West Reading Drug Store. They always are on top…read moreof their game. I never have to wait long for my prescriptions and even if I have to wait there is so much to do on the Avenue that it isn't a big deal. I love the fact that they offer free delivery if needed. This is especially useful for the elderly and home bound. A service that only a local business can provide. With that being said , you have to visit the store. Whether it is for medicine or a greeting card, when you walk in you'll see it is a lot more. I love the unique items for sale, from wine bottle holders, to Grumpy Cat magnets, This is a great place to find a unique gift. I say check it out and if you are like me and love good service I suggest you leave the chain pharmacy and start using The West Reading Drug Store. It has been around for a long time serving this community and I hope it is here for even longer. Great local places are a treasure, just like this one.

I've been coming to this pharmacy for a few years and now I won't go anywhere else. The prices…read morehere are unbeatable if you need to pay out of pocket especially. Every employee here is AMAZING!. If there's an issue with your script it's not the "its your problem" like the chain pharmacies, they actually will take the time to help sort it out. This is how pharmacies should be, small town, personal service with kindness and compassion. You are NOT a number here. This little shop is more then a pharmacy also, there is an array of everything here from typically pharmacy stuff to local candies, American made gifts and even a jewelry counter, its the most adorable little shop! Always a home town feel, this is family owned and it shows. The owner is always there working side by side and although I've never dealt with him, its apparent he cares about his business. Joel has been such an incredible help over the years, in fact i followed him here from his previous pharmacy, he's that amazing. if there's an issue, he will let me know and help me sort it. He's always incredibly kind, super knowledgeable and always professional, I'm so grateful for all you've done to help me. Courtney is always a pleasure, always upbeat and will always take time to answer your question, she's a wealth of knowledge this one and an effervescent personality i love. There is no shortage of good Ole small town love here. I PROMISE you, once you see the difference a small pharmacy makes, you will never go back to poor service, over priced products and pharmacists that don't know their ars from a hole in the ground at the chain pharmacies.

A great locally owned pharmacy. The people here really care and want to make sure you understand…read moreyour prescriptions and help you find anything you might need. They are also a compounding pharmacy so there's that added level of service. They also have a really nice gift shop with PA-made jewelry and other interesting stuff. If you're into essential oils they also sell a wide selection of them as well.