We had great care in a prompt and courteous manner…read more Unfortunately, they didn't have an x-ray tech available, so I am taking a point away for that. Otherwise, we were pleasantly surprised at how fast we were given care and with the quality of the explanation and how to treat my daughter's condition.

Seriously the worst experience I've ever had. During my assessment, the nurse kept going in and out…read moreof the room and leaving the door open to expose my privacy to everyone walking in the hall. I felt very violated. In addition, there was horrible communication and after I paid them, they kept sending me notices. Whenever I called the office, they either never answered or told me to call back because they were busy. Very unprofessional. I expect more from a Seventh-day Adventist clinic.

I came at 8am with almost no wait. The nurse practitioner who took care of me really focused her…read moreconcern on my problem and asked me many questions regarding my symptoms. At the conclusion of my diagnosis several prescriptions were sent to my pharmacy and she gave me specific instructions on when and how to take them plus additional recommendations. She also followed up later in the week and added another prescription. I was really favorably impressed with her effort to relieve my symptoms.

Every time you get a doctor or Nurse Practioner they leave. I am on my 4th. Their turnover rate is…read morehorrendous. They can't keep doctors or nurses there. Must be a horrible place to work for. I sure don't want them taking care of me medically. Their boss must be a real jerk

I LOVE the Direct Primary Care model! I went without a doctor for YEARS, almost 7 because I…read morecouldn't find a woman doctor that was taking new patients and could get see me in a reasonable amount of time. I ended up going to walk-in clinics. My doc at Family Physicians gets me in within a couple of days. I never feel rushed and I ALWAYS know what something is going to cost ahead of time. Usually, it's significantly less. Contrary to someone else's comment, YES, you CAN use your FSA or HSA money for their services. In my opinion, the membership cost is worth every penny!

I wish I could give this practice 5 stars. Actually had you asked me a year ago and it would have…read morebeen 5 stars. I love the practitioners. They are so caring, really take the time with you, and I never had a problem getting in at a reasonable time. But they really screwed over their patients going to the Direct Primary Care model. No matter how you slice it, the numbers don't make sense. You pay a monthly fee to remain a patient and get discounts on Services, some prescriptions, some labs. But they don't accept insurance. So you can't use your HSA and nothing goes towards your deductible. Even just allowing the use of the HSA would make it more reasonable. But, if you need any tests, surgery, or care beyond their capabilities you will need your regular insurance to be seen elsewhere. While the idea sounds good, it just costs more for the patients in the long run. Not to mention now we are left high and dry trying to find a new practitioner and most places are not accepting new patients because of the sudden influx of patients who left FPSJ.

If it was possible to give zero stars I would. Where do they find these rude people for their…read moresubstandard care? It's unreal. Zero class and no work ethic. It doesn't matter what shift it is. And what about the filth? It's disgusting Jill the tech in ER had the ugliest personality I've ever seen. I wouldn't bring my dog here. It's that bad. Head to Kalamazoo if you can.

My Father had a seizure around5:15 amm on (today) 2.19.25. He was transported to Corewell…read moreHealth/Lakeland by ambulance around 5:40 am on 2.19.25. My father lives approximately 10minutess from Lakeland. So he arrived before 6 am. A bit of history - My Father has alcohol-induced/alcohol withdrawal seizures. He has been hospitalized at Corewell Health/Lakeland more than 5 times for this over the past year. Each time he's admitted, his wife and/or I arrive at the hospital very quickly to be with him and to provide the nurses/staff with information surrounding the seizure and medical history. This includes the fact that if he's not treated quickly, he will have another seizure. Which the staff ignores and waits to treat him until he has the 2nd seizure and then responds with "You said that would happen". Unfortunately today (2.19.25), neither his wife nor myself was able to arrive close to the time he was admitted into the ER at Corewell Health/Lakeland. I did not arrive to Corewell Health/Lakeland until 7:30am. When I arrived, my Father was admitted to ER # room 28. There seemed to be a huddle of ERs staff preparing to start their shift and receiving updates. I proceeded to ER room # 28. When I entered the room, much to my surprise my Father laid calmly on the bed with his baseball cap on his head. I tried to question him about the baseball cap, and he complained about a burn on his leg. He was not hooked up to an IV and the burn was exposed and untreated. He sustained this burn during his seizure from falling out of bed and on a heater. The exposed burn was extremely troubling due to the risk of infection. A few facts on seizure patients - after a seizure the patient typically feels confused, discombobulated, and disoriented. My father has experienced all of the above with each seizure and admission. After noticing the cap, seeing the exposed burn, and seeing no IV, I immediately went to speak with a nurse/staff to ask about my Father's care and treatment plans. I was directed to speak with two male nurses who were assigned to his treatment. One of the male nurses was Alex M. They said the night nurse said my Father pulled the leg covering off and the IV out however but he was given meds to prevent another seizure and they were heading to him to redo what he had done. I thanked them and waited in ER room # 28 with my Father but found no evidence of a bandage being pulled off or an IV ever being put in. When the male nurses arrived to the room, they treated the burn and put in an IV. They were accompanied by a female nurse/staff who had a purse/crossbag on which seemed very unsafe and unsanitary. The time was close to 7:45 am. Shortly after, a male Doctor came in the room and asked me the typical questions and I again provided everything I knew about my Father's history. I figured his medical history is in his My Chart however I understand with the busyness of the ER, the Doctor might not have gotten the chance to read his history. At 8:50 am Emily Nelson came into my father's room, did not ask many questions, and stated he was going to be released soon. This seemed a bit rushed and premature. My Father was still very disoriented. Not five minutes after Emily left the room, my Father began to show signs of another seizure. I quickly ran for help and the male Doctor quickly came to aid my Father. He asked my Father some questions in which my Father could not formulate words to answer. The male Doctor didn't give my Father meds but sent Alex in and Alex provided treatment. Sometime after Alex provided treatment, my Father said he needed to use the restroom and proceeded to get out of the bed to walk. I pushed the nurse call button for help because my Father was still disoriented, very shaky and had a wobbly walk, and almost fell. Alex helped him to the restroom and back but shortly after My father needed to go to the restroom again and had an accident on himself and the bedding. I asked for help again and a female staff named Ally came to assist and help him to the restroom. I had already informed Ally of the mess made on the bedding. Ally returned my Father to the room without cleaning him, removing his unclean underwear, or cleaning the bedding. I quickly stopped her and said he has to be cleaned, the bedding needs to be changed, and he needs new undergarments. Very snappy Ally responded saying "I tried, he wouldn't let me". I explained to Ally that he absolutely had to be cleaned, given new undergarments, and the bedding must be changed. I also explained to my Father that he had to allow Ally to help him and get him all cleaned up. She began to help him and I stepped out and stood by the door to respect his privacy. The other male nurse asked me "Does she need help in there" and I assured him "yes". Ally said to the male nurse "I already washed his A**". I was sick with the treatment & feared leaving my Father after they said they wanted him to stay a night or so. Alex was so kind.

Very rude receptionist. She was not helpful at all. Did not greet me or even acknowledge that I…read morewas there. She didn't assist me at all in signing in but sent a cancelation email when I left because she told me I had to pay $175. How was I not registered for her to know what kind of insurance I have? Won't ever be going there again. It was against my family's wishes anyway because they were treated the same way. She argued and lied and tried to get another employee involved. She definitely doesn't need to be working in a facility that claims to make you feel better because she definitely didn't. Don't go to this facility. You've been warned!!!!

This place sucks. Rude receptionist…read more I made an appointment to see Dr. Tynes and I walk in and first of all the "receptionist" looked at me like I'd just insulted her, and then proceeded to tell me the doctor was not in. She didn't bother to call and let me know the doctor was not going to be in. And then she had the nerve to look at me like it was my fault he was not in. Go anywhere else but this place. It was so dirty in there I'm glad he wasn't there to see me because I did not want to be there any longer than necessary.

Top notch service! They really know how to take care of their customers. I am not a person that…read moresuffers from hearing lose but I wanted a product that could protect my hearing based on my hobbies. I am an avid outdoorsman that pursues game such has Turkey, Deer, Pheasant, Rabbits, etc. Also I enjoy clay and target shooting. Dr. Kasewurm's Professional Hearing Services provided me the SoundGear "Phantom" solution that is a game changer for me. Not only can it protect my hearing long term but it also can help me enhance the sounds that game make and also whispers between my hunting buddy and I. Even better.... It is a HSA approved product! I highly recommend Dr. Kasewurm's Professional Hearing Services and the SoundGear Phantom product for people that want to protect their hearing with a custom fit to your ears.

Called for an appointment and was seen the same day for a cleaning and an adjustment of my hearing…read moreaids. Dr. Terry was so patient listening to my clumsy description of how my hearing has changed and so expertise in finding just the right solution for my questions. She is so capable and caring!

Dr. Mavis is great. In and out in 15 minutes and always come out feeling much better then when I…read morewent in.

I love this place. The staff is wonderful, exceptionally friendly. They prefer appts, but I can…read morecall and they squeeze me in every time. The price is reasonable if you don't have insurance. Dr. Mavis is exceptional at what he does, I'll never go anywhere else. Thank you for doing a great job.