I'm giving another zero review. Just got a message from well now billing to contact them…read more@billingwellnow.com to get this cleared up. Still no response. Please be Aware, that Well Now is acting under shady insurance practices. Billing people without sending claims to insurance companies. Having you sign , while under duress, without your knowledge, to consent to auto bill charges. When on numerous calls with my insurance company and a Well Now billing agent, was asked point blank "why" ?? they do not have an answer. They fumble with words, and shrug off responsibilities.

Stopped to get itch relief from a bad case of poison ivy. My doc was knowledgeable, friendly and…read moremost importantly prescribed two drugs which gave me relief!

*starts smashing keyboard in a blind fit of rage*…read more Okay, now that this is out of my system, I will explain why I go into a blind fit of rage whenever I think of this place. The blonde receptionist. You evil, evil, EVIL creature. You may possibly be the bane of my existance. Back story: I have allergies. BAD allergies. Like "Hey, I have a constant sinus and lung infection" bad. I'm allergic to cats, dogs, dust mites, mold and mildew. So this is all year round. So I started getting allergy shots in January of 2009. I always came here because this is the only clinic in Welland, I think. The receptionist from hell didn't work here then, so everything was great. Since an injection seriously takes two minutes to do, patients who require an injection are bumped ahead. Wham, bam, DONE. I believe the first witch from Macbeth started working at the clinic in August, and now I dread the days where I require my shot. My wait went from less than 10 minutes to get my shot, to average 30-45 minutes. EVERY.FREAKING.TIME. If I had a car, this may not be such a big deal because I can go whenever I want. But NO. I am a bus commuter, so the vast majority of the time I am stuck waiting a half an hour for the bus to come by again, because this evil woman always manages to time it so that I am leaving JUST AFTER the bus pulls out of the little terminal. I have to wait fifteen minutes after my shot (to make sure I don't go into anyphlactic shock and die) so I can always be found after my shot scratching my painfully itchy arm with my nose pressed wistfully against the glass as my ride to freedom abandons me for another half hour. I am SO glad I am moving and will never have to deal with this place again. The worst part about this hag is that she was supposed to do a referral for a friend of mine to a specialist. She told her "Ok, I'll send it off." No keyboard tapping or anything to indicate that she was actually doing her job. So we just took her at her word. BAD IDEA. It's been a few months I think, and this referral was never done. I miss Holly, the GOOD receptionist. You don't work enough. :P The doctors are usually good. My favourites are Dr. Singh and the female doctor I can never remember the name of (sorry!). Damn you to hell, evil receptionist. Damn you to hell.

Blonde Lady at the desk is so rude --- not just this time but the last 3 times I've gone -- I dread…read moregoing here -- i say hi how are you and she frowns and says Heath card -- last time she couldn't get my health card to scan and refused to key it in even though my doctors office scanned it a couple weeks prior -- made me to get a new card and told me I would lose my spot in line because her computer wouldn't scan it ?? Whatever I web checked in this time and told me to arrive at 1132 when I got there there was a line up and no one at the desk she was talking to someone in the back -- I could hear her --anyways when she gets up and finally I get to my spot she tells me in 13 min late and I will lose my spot -- I explained how I was here and waiting but she said I was lying and I hadn't been there that long that no one ever had to wait that long 13 min -- perhaps she was afraid to be reprimanded for taking to long to attend to patients I don't know how she figured she knew when she wasn't there when I walked in -- so sent me away and told me to recheck in and now I have to wait 3 more hours for an urgent matter -- I'd rather wait in emerge than deal with that bi@&) If you hate your job get a new one

Short waiting time. Super capable technicians. Receptionist exceptionally pleasant. Reception area…read moreis roomy and clean. Parking is convenient. What more can one say.

This is a walk-in laboratory clinic, which makes it incredibly convenient when you need to get lab…read morework done for the Omega Family Medicine group next door. Every time I've been in here they've been patient and understanding, something that's very important for a patient like me who has a phobia of needles. It's not a major one, mind you, just a little light-headedness if I get blood drawn sitting up, but they're still quick to make sure I can use the bed in the backroom to lay on while they draw. I've seen a variety of staff members in this location, and they're always friendly and welcoming, and quick to provide great information about their services and what I need to know about my labs. If you have to get lab work done, I suggest stopping in here if you have the option. If you have blood drawn, don't hesitate to ask for juice! They usually have it in the fridge in the front room.

Jessica is very unprofessional and rude. she needs to talk less and do her job more. questioning…read moreparents and being disrespectful is not going to get you anywhere with having trust with their child. she shouldn't be a Dr and I even asked for another provider and was told she was the only one. every que I answered she didn't like my tone or body language and threw an actual fit. I DONT HAVE TO BE YOUR FRIEND however you have to shut your mouth and do your job.

Got in quickly and without any wait. NP Jessica was extremely capable and performed a minor toe…read moresurgery efficiently and painlessly with excellent results. Knowledgeable follow up advice. A good experience.

I have been going to Dr Singh firstly at the walk in clinic and now as a patient for approximately…read more3 years. I have Always found the staff pleasant and helpful. On two occasions, I saw and heard patients being rude due to wait times when they hadn't prebooked their appointment. The staff was patient. Received the best PAP exam ever from Dr Mrs Singh. So far, so good.

Going to a doctor is stressful enough. Having a receptionist who is rude no matter how polite you…read moreare- just adds to the stress. Every time I go there- they are as rude as can be. Perhaps they know they are one of the only games in town, so they can afford to be huffy, irritable and short- close to downright nasty. Can't wait 'til I find a better place. The management could make it also less like a herd of cattle- you are lucky if you get more than 2 minutes with a doctor. Do you have to make that much money?

I was seen very quickly and diagnosed. Great people . They…read morecalled in a prescription to CVS and I was on my way .

From the owner: WellNow Urgent Care is dedicated to providing quick and accessible care for you and your family…read more Offering lab testing, x-ray and diagnostic imaging with the flexibility of walk-ins or online scheduling, we make it easy to get the care you need. Our 24/7 virtual telehealth services allow you to consult with a healthcare professional from the comfort of your home. We work with all insurance plans and offer affordable self-pay options. Visit our website to explore our full range of services.

My care provider was extremely condescending and viewed a parasitic infection that I was scared of…read moreas a psychiatric break. Never have I been so humiliated !! I felt angry and cursed on my way out!!

The care my child received at the visit was fine. I paid at the time of our visit but I've since…read morereceived calls and mail demanding payment despite my sending proof of pay ent via email, per the representative who called me. For profit vultures.

I have always been treated with respect, kindness, and care at Evergreen. They take patients…read moreconfidentiality seriously and verify and double check HIPAA contacts at your appointments as well as making sure all of a patient's demographics are updated in their chart. They always verify with me if it is ok to text, mail, leave a voicemail. I appreciate that. I have been a long time patient of Evergreen and do not trust my care with anyone else. From primary care staff, specialty care staff, to pharmacy services personnel, all physicians and nurses, and all other employees including those behind the scene, I watched them grow from a small one doctor practice into an awesome large revamped multi-specialty building still treating the same community....and then even more. It's been my pleasure to watch the tremendous growth and success and cannot wait to see what other opportunities awaits your organization! Warm Regards, Sharon Rupp

I am formally complaining about the conditions and treatment I have experienced on the 3rd floor…read moremental health therapy area at Evergreen Health. Although the facility appears clean, the presence of ants and cockroaches is completely unacceptable and needs to be addressed immediately. I am also concerned about the unprofessional behavior I have experienced. Deanna has repeatedly spoken to me in a scolding and disrespectful manner, which is inappropriate. In addition, Ryan has failed to return my calls or respond to my concerns despite multiple attempts to contact him by phone and in person. I expect these issues to be investigated and addressed promptly. Please provide a response regarding the actions that will be taken to resolve these concerns.

Dr Richard & Team are always SO very accommodating & thorough from the most basic of appointments…read morewith relatively quick scheduling g time & slots that always seem to be right on time to the complicated ones as well. I really appreciate Dr Richardson's professionalism when it comes to not only bedside-manner but also when admitting he's rather a specialist me involved versus that of simply doing a not-so-familiar/expert with a certain prose use. Thank-you all for being a part of this journey with me now. Glad I had a referral to you & only you.

This place is way better than the one in Hamburg. I checked in online and was in and out in 20…read moreminutes, amazing nurse practitioner and really great medical attention. Excellent experience!!

They take appointments, take your payment and then put you in a room for over an hour. When asked…read morehow long the wait will be they smile and say awhile, terrible system and a waste of time