My doctor recently sent a referral for an MRI here, as it was much closer to my home than any place…read morein Syracuse. Not only is it closer, they have appointments available easily a month or two sooner than any place else in the region, it would seem. Certainly a lot sooner than any place in Syracuse! I am a difficult patient to deal with, not because I throw a fit, but because I cannot sit in a chair, and can only walk (with a mobility aid) about 20 feet, and I have severe pain after doing so. I had to lie down on the floor soon after getting to the front desk. This understandably caused a fair amount of distress all the way around, but I had no choice. Rather than getting angry at me, the staff were all very kind and compassionate. They made intake as easy as possible for me, crouching down and helping me with my paperwork. They rolled the MRI gurney all the way down the hall to the doors that opened out to the waiting room. I only had to walk about 15 feet to get to it. They helped me on it, and also got a wedge under my knees right away when I told them I needed it in order to lie still in the machine. When they rolled me into the machine, they of course gave me headphones and asked what my preference was, musically. I asked for classical, and they gave me some really nice soothing music. They also had nice cool air blowing over my face, which helped SO MUCH with feelings of claustrophobia. The tube can get warm and stuffy, so the air REALLY helped me. I ended up meditating on an oil painting of autumn leaves, listening to lovely classical music and enjoying the cool air on my face. They were really kind, checking in and letting me know how much time I had left in the tube. It sounds weird to say this, but I actually enjoyed it. I was a little sad when it was over, even, haha! Yeah, the machine goes ANH ANH ANH ANH ANH TOKTOKTOKTOTKTOK EERRRRRRRRRRR, but the classical helps sort of drown that out, and it's just pretty relaxing overall. I think I might have even dozed off, despite my intense pain. They did everything they could to make sure it was all as painless and stress-free as possible. Once I was done, everyone on staff at the time came out and helped me to my car, walking with me the whole way and making sure I got in the car. I didn't scream or cry at all until I had to get to my car (it was a long walk for me) and I could NOT have made it if they hadn't been there. I cannot express my gratitude for their compassion strongly enough. They are wonderful here. If you need an MRI, this is THE place to go. The people working here are so nice and caring. They should be proud!

I'm not sure where the negative results are coming from. I have had no issues in my years with CNY…read moreFamily. They have been welcoming and empathic. Dr. Tarala makes you feel as you are part of a family and is willing to sit down and talk about any concerns. I have also seen Dr. Fiacco, he also a wonderful person and a great doctor. I have never waited as long as 30 minutes. However, I think that Upstate has been spoiled in that there usually are not waits. When I lived down state, I always brought a book with me, because I knew I would be waiting for some time. In the end, they are truly wonderful family doctors.

Let me start by saying this: the medical staff at CNY Family Care are exemplary. The doctors, nurse…read morepractitioners, nurses, and medical assistants have always treated me well. And this was not some one-off experience from somebody who barely knew the practice. I was a patient there for more than a decade and genuinely thought I had a good relationship with the people caring for me. That is what makes the way this ended so disappointing. I am a cash-pay, self-pay patient. I do not have insurance. Like a lot of people, I have to make very real decisions about where every dollar goes. Gas. Food. Rent. Medical care. I am also a chronic asthmatic, which means sometimes I simply have to see a doctor whether the money is there or not. Because my budget is extremely tight, I called before scheduling the appointment and specifically asked what the visit would cost. That was the entire reason for the call. I explained that I was self-pay. I explained that I needed the visit primarily so I could continue having access to my asthma prescriptions. I asked what I would have to pay. I was told $100. Based on that information, I scheduled the appointment. So, I went in, paid the $100, declined additional testing because I knew I could not afford additional expenses, saw the provider, had my prescriptions renewed, and left. End of story. Or at least I thought it was. Then I received another bill for $35. Now I'm kind of pissed. I had specifically called ahead because I could not afford a surprise bill. I had given your staff all the information they needed and asked a direct question: What is this visit going to cost me? Your office told me $100. I relied on that answer. Then your office charged me more. So yes, when I called billing, I was exceptionally upset. I used profanity. I own that shit. What I do not accept is the explanation I received for why the additional charge had not been disclosed when I specifically called ahead to ask about costs. I was told, essentially, that the practice had sent out a billing notice back in 2024 and that I should have known about it. Bruh...Seriously? If I call your office in 2026, tell you I am uninsured and self-pay, explain exactly what I need the appointment for, and specifically ask what I will be charged, I should be able to rely on the answer your employee gives me. A two-year-old billing notice is not a substitute for answering a direct billing question accurately. That is why I called in the first place. After this interaction, my patient portal access was disabled and I received a formal letter terminating me from the practice. The letter stated that I had "consistently" used foul language and had "consistently verbally abused" members of the billing staff. That is a much broader allegation than saying I got angry during this particular phone call. Which, FTR I am not denying. I was pissed. I used profanity. I will take responsibility for what I actually did. But if you are going to put in writing that I have consistently verbally abused your employees, then show me. Give me the dates. Give me the documented incidents. Show me the pattern that supports the word "consistently." I am perfectly capable of owning my behavior. I expect the same accountability from a medical practice making written accusations about mine. And frankly, I have no interest in returning. My problem is not with the clinicians. Quite the opposite. It is unfortunate that so many genuinely good medical professionals work inside a practice where my experiences with the billing department have been so consistently unpleasant. In my experience, billing staff have been rude, dismissive, combative, and far more interested in escalating frustration than de-escalating it. That is especially unacceptable when dealing with patients who are trying to navigate healthcare without insurance and who are literally calling ahead because $35 matters. Believe that $35 may not sound like much to some folks. When you're deciding whether that $35 goes toward gas, groceries, or healthcare, bruh it matters more than a bit. After more than a decade as a patient, I think the way this situation was handled was exceptionally unprofessional, avoidant, and cowardly. If I could give the billing/customer-service side of this practice zero stars, I would. And I want to be completely clear again: That rating is not for the doctors, nurses, nurse practitioners, or medical assistants. They deserved better than this review. Unfortunately, the way the administrative side of this practice handled a long-term patient deserves exactly the review I am giving it.

Very friendly staff, in and out fast, Dr.C is very professional and takes the time to explain…read morethings and check to make sure you don't have any questions. I wouldn't hesitate to recommend Dr. C. They also do immunizations which is convenient.

Would like to be able to go here since I've heard good things on the staff. They are the ONLY…read moreurgent care facility my insurance covers. They are never open. Constantly closing early or not opening at all. I've tried multiple times. I check their website, voicemail, and facebook page for office hours. Drive out there (which is 30 minutes away) and sign on door....CLOSED, sorry for the inconvenience. If you can't be open your scheduled hours then change your hours so people who are feeling unwell to begin with aren't wasting their time coming there to be turned away. Hope in the future to be able to give you a good review.

We were on vacation in upstate New York when my husband suffered a medical emergency that required…read morean ER visit, admission, surgery, and eventual transfer to Upstate Hospital, where his condition worsened, and he subsequently passed away. I have nothing but great things to say about Oneida Healthcare, especially Dr. Vanderhoff, Dr. Mena, and the ICU team. In particular, Brooke was wonderful in her care for my husband and my family as we dealt with this unexpected emergency. When his condition worsened, Dr. Vanderfhoof facilitated his transfer to Upstate, where the staff also cared for him with skill and compassion until his death. I cannot recommend them more highly. We were on vacation, in a strange town and a strange hospital, and we felt cared for and loved while we were there.

I just had a complete knee replacement at Oneida Healthcare this morning…read more My Anesthesiologist was Dr. Frank Compolo. He explained everything thoroughly and things went exactly as he said they would. He also followed up right after the surgery. Dr. James Dennison performed the surgery without a hitch. The nurses and the PT staff took wonderful care of me as well. Now, its up to me to do my physical therapy.

Great and Friendly Service, Clean Environment, and Great Quality of Care. Highly Recommendread more

From the owner: Occupational Medicine. We do DOT physicals, Asbestos/Respirator physicals, Pre-employment…read morephysicals, Fire and Police physicals, school and college physicals and sports physicals for 18+ yrs. We offer off-site services as well as lab titers and job related lab work.

I got something in my eye, ended up in a bad way, and went to this urgent care around 5pm on…read moreSaturday 7/25. The check-in process was smooth and there was no wait. The PA on duty was exceptional. She walked me through each step of the exam, explained everything clearly, and managed to be both professional and caring. She was even able to advise on which pharmacy would be open late for me to pick up my prescription. I would go out of my way to go to this urgent care again.

I have used WellNow a few times now, and each time is a good experience! The staff is friendly and…read moreknowledgeable, and they have always provided quality care quickly. Whether it's been an ankle injury that needed an x-ray or sinus and upper respiratory infections that needed antibiotics, they have, and continue to be, a solid option for when I need care quickly.

They did not offer the tests that were posted as available on line…read more Staff was kind and professional, provided information even though testing not available. Moot because we ended up in the hospital for four days for something they could not have treated anyway. They called the hospital to advise that we would be there and forwarded the information they did have. The advance information allowed the emergency room to begin testing right away.

I wasn't going to do a review, but I gave them a fair chance to make things right! I went in on a…read moreSaturday morning with a swollen vein, to be told I had a fractured wrist! I told the dr there was no way my wrist was broken, as I was flapping around my wrists trying to tell him no way, he proceeded to tell me there was a hamate fracture. In the cast I went, baffled because I knew it was not broken, you would of thought maybe seeing me move my hands and wrist he would of doubled checked with the radiologist! As I left in a cast, I was given a fast pass to ortho for a new cast. Weekend plans were canceled due to this. Went to ortho 1st thing the following Monday, and was basically laughed at, they didn't see a fracture. As soon as I left ortho, I drove right to Well now asking to see the x-ray myself, They refused to show it to me. They made me fill out a grievance. Of course, I never heard from anybody until I started going in there every day telling them I want to be reimbursed for all my co payments. I kept hearing somebody will get back to me. Finally a week later a physicians assistant showed me the x-ray. She didn't see a fracture either because of my misdiagnosis I am out money! Not one person even apologized for making me wear a cast all weekend they refused to cover my ortho copayment, which I never needed to go to ortho to begin with. Never again!