Unfortunately both Dr. Henderson and Dr. Russell appear to have left the clinic or stopped doing walk-ins. The new walk-in guy can't be bothered to appear like he wants to be there. Enough of a quality downgrade that I switched clinics. read more

This clinic is one of the only clinics still taking walk-ins. When the doors open at 9AM they are taking limited walk-ins on a first come first serve basis. This has been a life saver for me as I moved here just over a year ago and finding a family doctor is difficult. I'm happy to call this clinic my home clinic now. Dr. Henderson and his staff are awesome. I appreciate their help. Highly recommend. read more

I can see why this clinic has a poor rating. Terrible service, rude , obnoxious and completely uncaring. Thank God I didn't have any major problem.. Find somewhere else ..staff unprofessional and someday will need customer service and will realize how it feels read more

I was alittle hesitant due to some of these reviews. I quickly understood that some people expectations are very high. I was there 15 minutes before they opened. There was 3 people in front of me. I spoke with Dr Henderson he asked questions and took the time to understand my ailment and offered solutions and a prescription. No fuss he didn't try to brush me off or seemed rushed. The 2 girls upfront were very helpful. I'm sure at times things can get hectic if people get stacked up. I went in figuring 2 hours. Start to finish was alittle over 35 minutes. My life goes on! Thank you staff! read more

The lovely thing about Canada is the free healthcare. However, it's been tough finding a family doctor since we've moved here so whenever I'm sick, I usually look up one of the many walk-in clinics and just well, walk in. The last time I was sick, I went to the clinic that was closest to where we lived in Kits, but this time around, when we got there, it was closed. So after making some phone calls, we found that the Maple Medical Clinic was just a couple blocks down the street. The wait was not too bad, there were plenty of magazines to read in the waiting room, the place was clean and the receptionist was pretty friendly and nice. However, she kept singing along with the Celine Dion song that was playing on the radio... kinda annoying when you're not feeling well. After waiting for about 30 minutes, I was led into a waiting room where I spent another 15 minutes or so of waiting before the doctor came in. I think his name was Dr. Henderson, but I don't quite remember since I was groggy and sick. He quickly looked me over, dismissed it as a viral cold of sorts and then asked me if anyone close to me was feeling sick. I told him that my wife may be coming down with the same thing, and his face contorted into shock and he goes "WHAT DO YOU MEAN, WIFE, THAT DOESN'T MAKE SENSE?" I then replied.. "uhh.. cos I'm gay?" So, 1 * for the clean waiting room, and a big fat BOO for a doctor that doesn't seem to know how to react to gay families, which hello? this is Canada, where gay people actually can get married legally. P/S: sorry about my essay. read more

The Broadway + Burrard clinic recently closed and they have a sign up that they have moved. Actually, they just closed and are referring people to Maple. Dr Henderson at Maple rushes you through and is very opinionated against chiropractic and massage therapy treatment. He says straight out they are swamped with all the new patients they didn't ask for. Won't be going back unless really necessary. read more

I feel like this clinic is a hidden gem. Whenever I go in, either day or night, week or weekend, the wait time is minimal. Staff are friendly, everything is clean, and its quiet. I have been to other clinics on w broad, but this one by far is my favorite! read more

Sorry to say but there is one receptionist in this office that is so rude to some of the patients. Stephanie is the best to all of my nationalities people . I thank her for that. And so does my nationality. read more

I'll preface this by saying I get weekly injections so I go here all the time because it's close to work. I'm not a sickly person, just getting allergy shots. Dr. Lamont is great, she's fun and open and asks good questions. I try to make sure I see her when I go. I've also seen Dr. Siegal a couple of times and would really prefer not to. All he ever tries to do is give me drug suggestions or prescriptions, no fail, because immunotherapy is apparently a waste of time. I always get the impression he's being paid by drug companies to pimp out their wares. I try to avoid seeing him if at all possible. You should too if you want healthy, non drug alternatives to treatment. I've only seen Dr. Henderson once and I have no real impression of him, other than him asking me if I was drunk at 9AM and seeming confused when I laughed and said 'it's a bit early to start drinking'. Well, for me it is. The wait times here are pretty terrible too, like a lot of walk in clinics. It's a pain in the ass if you just need something done really quickly. Put your name down and come back later, usually an hour later, and you'll get in. Avoid waiting in the waiting room - the chairs here are the worst chairs on the planet for extended waiting. Absolutely awful, and I'm stuck in em for at least an hour a week, wishing I could sit on the floor instead. read more

very unhelpful, beyond just seeing patients. on top of being rude and unhelpful, the front desk staff gave me a free lecture on fairness. i am glad to know they at least know how fairness is defined in a dictionary. they are not willing to make any exception for any circumstances. i went in with a hemorrhoid issue which makes it difficult to sit anywhere for long periods of time or walk to long distances. they made me sit and wait for over 3 hours. the pharmacy next door closed before i as let in to see a doctor, so i had to walk to a pharmacy far out. all i needed was a refill of my past prescription so that i could get my medication next door pharmacy and go home. read more

I came back for a basic follow up on some blood work and other tests. I was glad to get put in with the same doctor as last time. When I had first come in, Dr. Henderson came off as cold but I was very stressed and anxious to be seen. On this return, now much more relaxed, I realize that the cold demeanor is simply confidence in his diagnoses. Today's visit was a 5 minute wait with no appointment followed by a ten minute consultation where the doctor heard my concerns and made recommendations specific to my situation. He went further to correctly infer that I was anxious about my health and continued by making suggestions that would be useful in self diagnosing my simple concerns to avoid having to visit the office unnecessarily. Quite happy about my experience, would recommend to anyone in need of a professional, knowledgeable opinion. read more

Love this place. The front desk girls are nice, and the doctors are great. There can be a long wait sometimes but it's a walk-in clinic and it's to be expected. I go here all the time and I've never had a bad experience. The doctors really listen to my concerns and I never feel rushed. Highly recommend this place. read more

I've been back on a few other occasions and seen Dr. Henderson, and I have no complaints with him. Wait time isn't usually too long (I always seem to go on a Tuesday morning around 9 or 9:30am...). read more

Open later on Sunday than any other walk in place.. Friendly staff and well located. Brought my kids here on the weekend it wasn't terrible and usually walk ins are for kids. read more

I've been going here for about a year and a half and have finally had enough. Most of the doctors I've experienced here are unfriendly and made me feel like they were trying to rush me out the door. On one occasion I went in because my neck hurt quite badly. The doctor had me take an x-ray to make sure it wasn't spinal and said he would follow up once he received the results and we would make a plan. Well two weeks passed and I called in to see what was going on because the results should've only taken a few days. They said there was nothing wrong with the x-ray so they didn't call me... Meanwhile I am suffering with neck pain waiting to figure out what to do about it. This weekend I went in at 9am on Saturday because this was the time the clinic was supposed to open according to their Google profile. When I got there, there was a little piece of paper on the door that said on Saturday and Sunday they open at 10am. It would've been courteous to change the times on their business profile as well so their patients don't have to leave their family early on a Saturday morning only to find out the place is closed. I decided to go back first thing Sunday morning at 10am, and arrived five minutes before they opened. I then waited in the cold weather for 20 minutes until someone showed up to inform the people waiting that no doctors were making it in that day. None of the four doctors that apparently work there. Luckily for me I only needed a prescription filled, but I can imagine how much worse this weekend could have been if I was actually in need of help. So much for a professional practice. I should mention that I did have a very positive experience with Dr. Segal who was very friendly and helpful. The other visits have otherwise been unpleasant however and you never know which doctor you will get. One more thing. I wonder if it is a coincidence that this clinic rebranded as Maple Medical Clinic when it used to be called WellPoint? Well it's the same doctors and rebranding a hundred times won't matter if they don't work on their service. read more

Dr. Henderson was extremely dismissive and condescending. I went in for a requisition for an MRI and came out with nothing more than his words after he yelled at me and told me I did not need one. I HAVE HORRIBLE BACK PAIN. I went back to my GP and he ordered a CT and MRI for me immediately. I will never go back to this clinic ever again. It's a good thing I got my MRI since there was actually a problem no thanks to this guy. read more

I arrived at 9:55am for a 10:00am clinic open on Sunday, and there were about 12 people in line by this time (thanks Canadian health care system). Receptionist was very professional and courteous and gave me an approximate wait time that ended up being pretty accurate (2 hrs 10 mins) so, waited at a coffee shop until then, lots nearby. Clinic is clean and tidy. Overall it was a smooth experience, they managed my expectations and there were no surprises. read more

I had the worst experience here. They told me 40mins wait at first but I waited over an hour and a half and I couldn't get to see the doctor b/c they were close without any APOLOGY. Poor time management and rude service! read more

Great clinic. Doctors and staff were super friendly and helpful. Never seen ppl enjoy their job so much.

Arrived at 3:45. Clinic closes at 5. I was told the doctor would not see me because "he wanted to go home".

My first experience on Dec 27, 2016 as a patient was excellent. Receptionist friendly,efficient and kind. Doctor very thorough. I left and fulfilled tests on the following morning...chest xray and lab work. Today, Dec 30, at 1:30 pm I stopped in to ask a question re lab results. A new receptionist....barely looked up, was dismissive and vague with when I might expect results. I did not ask for results, just when I might expect a result. I left no better off. She did not offer to look at my chart to see if xray in fact was received. She did not appear busy as only 1 person was waiting. I will not go to this clinic again. read more

today i had the worst experience EVER at the maple clinic. receptionist was extremely rude - was told it would be 1/2 hour, and i waited 1 1/2 hours, which i could have lived with except I went in to get a planter wart on my foot treated and the doctor who eventually saw me said that he 'thinks' they are out of liquid n. and to come back tomorrow. When i challenged him about the excessive wait and lack of treatment, he became extremely agitated. I never complain, but will be contacting BC Med tomorrow because if they bill for this appointment, I would consider that fraud. Brutal, brutal experience. read more

I went to this clinic for the first time because of the great reviews below. It was a terrible experience. I went at 9:30 am and had to wait for 2 hours until I see the doctor. Part of this was because the receptionist, the brunette one who is also the one talking on the voice mail, let people who booked appointments go before me, even though they had arrived earlier, even though on the website it says no appointments! The doctor had sent me for an x-ray. After this was done, I called back to the clinic to see whether I have to come in to the clinic. The same receptionist said she can't find my chart and will call me back. After waiting for 3 HOURS, I called her back and said she had been busy and still couldn't find my chart. In response I said I may have something broken, then she started looking. It took her 10 SECONDS. More ridiculously, she said if I have something broken I should go to the emergency. I told her that the doctor said I can just go get an x-ray. She was acting as if she knew everything and was just too lazy to care for any patients. I would NEVER recommend anyone to go to this clinic unless this woman changes her attitude or get someone else to do her job. read more

I didn't have a great experience here...Dr. Siegel was rude to the front desk staff repeatedly while I was waiting. I saw Dr. Henderson who did not take the time to listen to what I needed and interrupted me while I was explaining - this resulted in my prescription not being what I needed and I didn't find this out until I got to the pharmacy. The staff at the front desk were great - friendly and to the point. I ended up having wait much longer than they had initially said but I don't think that was anyone's fault. Convenient location and great also that you can leave and come back after checking in but I will go somewhere else next time as I didn't feel very comfortable with the doctors. read more

This is my second time coming to this walk-in clinic. The first visit was fine. The receptionist was very friendly and told me that my wait time was 1 hr 20 mins. They were accurate with their estimate and I saw the doctor within this timeframe. The second visit was on Boxing Day. I was thankful that the clinic was open so I didn't have to go to emergency. The receptionist told me to come back in 1 hr 30 mins. We walked around for an hour and came back early. While waiting for our turn, a man came in as a walk-in. The receptionist seemed flirtatious with him and told him that he will be seen in just a moment. 2 mins later, his name was called and he went in to see the doctor. I approached the nurse and asked her why we are waiting for 1.5 hours while the man didn't have to wait at all. She told me that it is because his case is minor and is a quicker appointment. The funny thing is she didn't ask me what I was seeing the doctor for when I first came in. I mentioned that and she asked me what my situation was. I told her and she called my name shortly after apologizing for what had happened. The overall experience felt very unfair as there were two other patients waiting ahead of me and I certainly didn't want to jump the line. I just felt that given how much traffic they get through this clinic, they would have a better and more organized system. It felt rather unprofessional. This is a shame because the doctor was fine and the first receptionist was extremely helpful and kind, hence the 2 star review instead of a 1. read more

Hey There! if your looking for Dr Lem or Dr Goldberg, they are temporarily working out of 4448 West 10th Pharmasave Clinic. Call or drop in and see these lovely ladies. I think they are wonderful and will follow them to the moon and back! 5 Stars are for these 2 lady Docs!!! read more

I walked into Maple Medical Clinic by chance and there I found one of the best family doctors I've seen anywhere. Dr. Lamont is very thorough, knowledgeable and kind; she never rushes you to get through your medical queries quickly - quite a change from so many of the doctors I have seen in the past. So, if you don't have a family doctor of your own, and are dropping in to this place, I'd consider dropping in when she is there. read more

Great walk in clinic with a very knowledgeable and caring staff. My husband and I don't have a family doctor, so we visit this clinic all the time. Dr Henderson and Dr. Lamont are our favorite doctors. I am forever grateful to Dr. Henderson who sent me to ER with a note to speed up things when I came to him with a persistent fever and an abdominal pain. He was so right and didn't waste any time to make sure I was looked after and treated properly. Thank you! read more

Wow this is the worst clinic I have ever been to if I could give it 0 stars I would! I went in and the front desk lady was very rude did not greet me she just yelled there was a 2 hour wait so I made my appointment and she told me to return at 540. I later returned early and went to check in and she said oh your the one i was calling and calling and I replied you called my cell phone? She said no I called your name and I replied sternly why would you do that if you had told me to come back at 540 good thing I came in early. She then sat there and as countless people came in she continued yelling 2 hour wait no hello, no how are you, no how can I help you nothing. She was very rude and unprofessional and when the other receptionist nurse came in to replace her she began talking to her about other patients that had come in and had complained about the wait time and how she didn't have the patience for it and everyone in the waiting room could hear them both going on and laughing about patients and people, where is the confidentiality. So rude!! Then I was called in to see the doctor at 615 and having had such a horrid experience with the front desk I hoped that at least the doctor would be kind but that was not the case. I went in explained my symptoms what happened etc and that I required a doctors note for absence at school and she refused to give me one, she explained it was not worth the paper work as my sickness is still undetermined so she refused to give me a note even if I paid and she said that all professors and teachers ask for these as they don't understand how this works she then rudely proclaimed do you get where I'm coming from? I explained no because I had visited other clinics and they do give doctors notes and you just pay but she refused so after waiting all day this was the worst experience and a huge waste of my time. I have never been to such a horrible clinic I mean if your miserable with your job then don't do it but do not treat people and patients unfairly and unjustly because your unsatisfied with your place of work and life decisions. I will not be back here ever and I hope people do not continue to go here it is not worth it there are better clinics around that will give you a doctors note and treat you with the dignity and respect that patients deserve. read more

The front desk staff person was dismissive and refused to take any more patients because they were closing in 45 minutes. An utter disgrace to the practice of medicine, clearly the staff at Maple Medical care more for their time than for their patients' well being. Avoid if at all possible. read more

Great place to drop in and get checked out. Dr. Henderson and Dr. Lamond are awesome, both Scottish, so I love that!

I have been there a few times and the last couple times I was either offended by the doctor or written a wrong prescription. The male doctor wrote me a prescription once for irritated skin that he later told me really would have done nothing to help out the irritation. No worries though, just $60 out of my pocket for absolutely nothing. The last time I was there, there same doctor wrote me a prescription that had a dangerously high amount of an ingredient which if taken I would have passed out immediately. The pharmacist I took it was completely shocked. This doctor seems to be more concerned with giving business to a pharmacy than the well-being of his patients. I will never go back to this clinic and this doctor should be reported. read more

This clinic is the worst I have ever been to. I do not have a regular doctor so I have been going to clinics for years to get my birth control pills. I tried this clinic and was appalled to find out the women doctor on duty would not write prescriptions for birth control pills. How dare she! How dare she implement her own personal beliefs when dispensing medicine! I am still shocked to find out the clinic allows this behavior. She has no right. I had to actually go to a different clinic that day to get a prescription. My second experience there was no better. Dr Henderson was on duty that day and he was so rude I could not help but think he had watched one too many episodes of "House". I used the term "number 2" when explaining my symptoms and he tried to make me feel like a complete idiot. "We are both adults here. You can use 'Adult' terms" he said. What a jerk! Next time I will say 'shit'. "Dr. Henderson, you are a complete shit!" Needless to say, I do not go there any more. read more

I've never written a review of anything prior to this, but I have to say after walking in today I felt entirely disregarded by the doctor. He seemed aloof and inconsiderate. Worst walk-in experience I have had. Left feeling terrible. read more

Wow - what a fast and easy clinic to deal with - i took my sick child and sick wife today, we all got to see the doctor together within 10 minutes, and the doctor is very good ! read more

As far as walk-in clinics go, this place is fine - clean, in general, reasonably friendly staff, and wait times that if lucky are almost nonexistent and if unlucky can be hours. However, I was very disappointed with Dr. Penner when I went in to obtain a referral to an ENT specialist. First, like many walk-in clinic doctors, she was obviously interested in processing me out the door as quickly as possible (thus maximizing her profits). Second, she was not at all interested in my unique case history or the reasons I needed a referral to an ENT specialist. From the get-go all she wanted to do was prescribe me nasal rinsing and a steroid spray to manage symptoms of congestion; neither one of these "therapies" was of any use to me because I'd tried nasal rinsing in the past and it hadn't worked, and more importantly, I know that all such "therapies" tend to do is temporarily improve symptoms while in the long run making one increasingly dependent on them until one can barely breathe through the nose without them (all while spending stupid sums of money to enrich pharmaceutical companies). STUPID STUPID STUPID. I resisted her recommended "treatment" and was adamant that the only next constructive step to solving my problem was to get a referral to someone who could actually help me and Dr. Penner's attitude, which began as friendly if hurried, quickly soured and became dismissive. She wasted my time and, frankly, my money (as a taxpayer I help fund the healthcare system that pays walk-in-clinic physicians to provide what too often is perfunctory and desultory "care"). Our public healthcare system needs fixing - the BC Medical Services Commission must divest itself of the BC Medical Association's undue influence and establish far better oversight of public expenditures on healthcare, to maximize utility to the taxpayer per dollar spent, especially in the walk-in-clinic sector. PS - this clinic appears to either now or primarily be called "wellpoint". read more

Screw, "Eek! Methinks not." This was a seriously bad experience. The front and back office assistant were kind and helpful, however my experience with the clinic director could not have been much worse. He was dismissive and did not listen to my physical complaint. He refused to hear the history, did not provide the results of tests taken at this clinic and was paranoid about another MD I had seen, saying that doctor was out on vacation at the time I went to the clinic. I am a visitor here and do not know the doctors or their schedules. He asked several times when my visit visa would expire. The man gives medicine a bad name and makes it difficult for me to consider returning to any walk in clinic. Please find out who is on duty and stay away from this provider if at all possible. read more

THE WORST CLINIC!! I definitely do not recommend other people to go to. The waiting time was 3 hours. However waited for 4 and half hours. It seems like its a family doctor business doesn't have enough patients, and trying to fill up with walking-patients. After they called me into the room, they closed the door. I waited again. Eventually, I left without seeing the doctor after four hours. All the rooms were empty on my way out. read more

I live in the neighbourhood and have used this clinic several times for myself, husband and 3 yr old daughter. they are generally prompt and friendly. wait times have ranged from no wait to 45 mins but they will write your name down on a list and you can go get a coffee and come back with out losing your spot. I have found Dr. Henderson (whom I have now seen a few times) to be extraordinarily capable, knowledgeable and helpful. A wonderful doctor who seems to take a great deal of care and time for your needs, despite being a walk-in clinic. He takes a real interest in your overall health and I cant say enough good things about him. I work in health care and often communicate with GP's, and he knows what he is doing, trust me! highly recommended. read more

Dr. Gary Henderson at Maple Medical clinic is inept. I was having knee pain, foot pain and shoulder pain over the course of a year-and-a-half ... he kept sending me for X-rays, told me nothing was wrong, and even suggested I see a psychologist and that I was just trying to get out of work! Meanwhile, I was in pain every day and could barely walk. I finally found a new family doctor and the blood tests ordered showed that I has systemic, inflammatory Rheumatoid Arthritis which, by the way, doesn't show up on X-Rays until there is permanent joint damage, which I NOW have from letting the disease progress untreated! If DR. Henderson had bothered to explore/amalgamate my symptoms and order blood tests, I could have been treated a LOT sooner and spared the nearly 2 years of daily pain. Thankfully, I am now being treated properly and I am pain free and healing, NO THANKS to DR. G. Henderson!! And to the gay married woman, I think Dr, Henderson is not only ignorant but a Misogynist! read more