Customer service used to be a highlight of the bank. The old branch mgr Roy would actually call…read moreyou back and take the time to discuss any issues. The new mgr won't take our calls and generally doesn't seem concerned with the smaller accounts and clients. Old school customer service is no longer on their agenda so I will be moving all of our accounts very soon

Update: Orlando Gonzalez, the regional manager, called me last week to personally apologize for my…read morebad experience at this branch. I'm assured that the staff are receiving the appropriate training to deal with customers and business clients. The business checking bonus incentive is being honored by F&M without further incident and the branch is making an effort to accommodate me. Review: I was a previous personal checking account holder and decided to come in for a new business checking account. F&M was running a $500 new business checking bonus offer. Since I never had business products/services from F&M, and wasn't an account holder, I was eligible. The banker I met with to open the account confirmed I qualified and asked for my standard business documentation including articles of incorporation, EIN, etc ... Things appeared to be going well. An hour later I was informed that I couldn't receive the bonus because I was a client of F&M! I explained that this decision was inconsistent with the advertised terms and conditions and I wasn't a client because I didn't have any accounts. I made a last ditch attempt to reason with them but was told I couldn't receive the checking bonus because I would be a signer on the account. The Rolling Hills Estates branch was unwilling to honor their advertised special and unprofessional in their business dealings.

I had an excellent experience with Joseph Soliman and his manager. They were both extremely…read moreprofessional, patient, and respectful. Joseph took the time to explain all my insurance options and showed me several offers until we found the best one for my needs. He also offered homeowners insurance and a member card program. Even after I signed up, my previous insurance company came back with a lower offer. When I returned to Joseph and his manager, they continued to help me with the same kindness and professionalism. They truly cared about finding the best solution for me. Because of my positive experience, I recommended Joseph to a friend, and she ended up renewing her insurance with him as well. I highly recommend Joseph Soliman to anyone looking for honest, knowledgeable, and outstanding customer service. Thank you, Joseph and your manager, for all your help!

Easy access to handle the vehicle registration renewals. Kind customer service. Reasonable…read morewaiting time. Highly recommended.

Actual customer service would be nice. This bank has had so many changes over the years, it's…read moredisappointing that it doesn't help its members. Lena is a relatively new manager who comes out with a lot of talk and then turns out to be rather rude on top of not being helpful, and other locations even acknowledge that. Laguna Niguel actually seems more helpful. But their banking website is also terrible and doesn't work well with Plaid; just two years ago it didn't allow direct downloads into Quicken either!

I really like the customer service at this bank. The two ladies are always pleasant and…read moreprofessional. The automated system is very helpful with cash deposits and the people behind the screen are also pleasant and helpful.

The people at PFCU have consistently been on my side since I met them in 1999. They don't offer…read morewhat they think I don't need. They contact me only when they need to. They take my call and promptly call me back if and when needed.

Not very friendly and rude. For a religious base membership, I was very disappointed.read more

I went in today to get some information about a trip I will be taking to Lubbock Texas. I was…read morehelped by Carrie, she was so kind and so helpful. She even printed a book for me so I can find stops along the way. I was so impressed by the help she gave me!

I'm so grateful to have this office near by to take care of my DMV and general insurance matters…read more I love the consistency on their excellent costumer service... The front desk personnel are courteous and friendly. My agent Juan Murillo was knowledgeable, patient, helpful, and friendly. The facilities are extremely clean and welcoming. Thank you so much for your support

I switched years ago to State Farm and Heather and her team always provide outstanding service…read more Highly recommended to service all of your needs throughout life and save $$$$.

I'm extremely disappointed with the level of support I received from Heather Chong. State Farms…read moreclaims department dropped the ball and never assigned our claim to an adjuster. My wife called to tell Heather about our issue and express her dissatisfaction, and rather than just take ownership for State Fram and process she continually pushed back and would accept how badly our claim was handled even when conferenced in with the claims department when the admitted our claim was never put in for a "staff assignment". I'm switching agents to someone who's actually on my side.

Subject: Recommendation for Enhancing Customer Service Training under your great executive member…read morefew hours a day I hope this message finds you well. I am writing to share some concerns raised by a few of my business clients, which I believe may be relevant to the continued success of your organization. As someone who has long trusted the quality and professionalism of Japanese-Americans owned companies, I was somewhat disheartened by the experiences shared with me. Here is my deep thoughts for you . To ensure the highest level of customer service and avoid recurring issues, I would strongly recommend that each new customer service representatives undergo training under the guidance of individuals who have at least three years or more of experience within your company. Entrusting such a critical role to those with less experience or new to the company can inadvertently lead to ineffective training practices, potentially affecting the customer experience and long-term satisfaction. While I am unsure of the number of senior staff members or team leaders with over three years or more of their experiences, it is crucial for the growth and reputation of the company to maintain a consistent and knowledgeable customer service team. My friends and clients , unfortunately, have expressed their reluctance to communicate with your company due to similar challenges faced in the past . This is why I felt it important to reach out to you directly, hoping that under the leadership of experienced individuals, new staff will receive the right mentorship. I encourage you to consider this perspective and focus on cultivating a strong foundation of experienced leadership for the benefit of both your employees who has under 1 year of experience in your company and new your business. Don't let anyone train anyone in any business who doesn't at lest 3 years experience in any business . It is essential that the team members who are in contact with clients are not only knowledgeable but also patient, as many of them may not have previous experience in the any type of insurance industry. I truly value the potential of your company and believe that a small shift in your training process could significantly improve customer retention and satisfaction under your great leaderships and your executives who should take enough time to train new employees each day until yourself will feel comfortable as the owner . Maybe you should ask New employees who should train him or her ? Do you why? The new person or friends seem to be smart enough to see som problems. It's like our friend visited our home and he or she sees those problems at home or office. I appreciate your time in considering my suggestions and look forward to seeing the positive changes in your customer service approach. Thank you for your attention to this matter.

Been using Tsuneishi for quite some time now. They have been providing me with consistently the…read morebest rates since I first signed on with them. I do some comparison shopping from time to time and I've found that the carriers used by Tsuneishi seem to always have the best rates. And they don't use no-name carriers either. They always get me set up with nationally recognized companies. Friendly and attentive service always helps too. Can't say enough good things about this agency!