Kinecta Federal Credit Union located in the Peninsula Center in Palos Verdes is great! Manager…read moreEmicela Caceres is very knowledgeable and provides solutions and options regarding CD rates, types of checking accounts and options to help better manage your finances. She also runs a tight ship and educates her staff on how to execute these solutions. Staff Member Omar has been a joy to work with as he processes paperwork accurately and responds quickly. Thank you Kinecta for providing great customer service!

I hate to give a one star, but it's the only way that I feel my frustrations will be acknowledged…read moreor seen. But the new ProtectPlus addition is very un-credit union like and seems sneaky. I understand that members can opt out by February, but why, in this day and age with all the online scams that exist, are we putting a price on members financial security? That seems unfair, especially knowing that we are more than likely going to see some weird things happen with finances and prices in 2025. $10 a month is nearly as much as what most Banks charge at a basic level. The fact that current members are being forced into ProtectPlus instead being allowed to opt into it on their own accord is very weird.This is such an inappropriate time to implement something like this, especially knowing that this institution has been opened for nearly 85 years and some people have probably been clients for that long. I'm also concerned as to why this choice has not been advertised CLEARLY and UPFRONT sooner to current members. I only recently found out within the last week from a piece of mail of all things, that the ProtectPlus will be pushed onto members, and we have the option to opt out of it by February 1st. Why are we just being notified now and not like 6 months ago? There's no way this new plan was just put into fruition within the last few weeks, and there's no way that in this day in age Kinecta couldn't have sent out an automated text to all members explaining exactly what this was going to be about. Email, apps, and texts exist- so why am I receiving a letter about this? Not to mention, why is this even happening at the expense of the customer? Post update to the response: I appreciate the fast response. I'm well aware I can opt out of the checking account, I blatantly and clearly already said that in my post. This post is more about the nature and implementation of this new checking account and how it's being forced onto clients instead of giving them the option to opt into it. It is sneaky, and I'm sure a lot of clients will be taken off guard by it and not realize it's been implemented and they will be unwillingly paying fees to Kinecta that they weren't aware of. It also goes against the "no fee" services Credit Unions tend to provide compared to banks. I hope those points will be taken into consideration as Kinecta moves forward with this new Checking Account.

We have been banking with Chase for many year, they have always provided pretty good services…read more Today, we had to cash in quite a few US Savings Bonds, we didn't know it could be quite involved and time consuming. We went to the Torrance branch and they were unable to help us and told us to come back tomorrow morning. We went up to this PV location, and Ashley was super patient and helpful. She also explained that it's a time-consuming process which usually requires an appointment, she would help us with a few, and if there isn't a long line, she would help us more. It turned out, she helped us with all the transactions we had to do. I think she was very helpful, friendly, professional, and handled the situation so we did not feel rushed.

I went into the bank on Wednesday 10/30 for a cashier's check. Ashley helped me with the…read moretransaction. She was extremely helpful and nice. She was giving me suggestions how to use the chase app to pay instead of getting a cashier's check. While she was helping me, she was greeting customers by their last names and they were responding back with her name (everyone seems to like her friendly personality!). Thank you, Ashley!

I want to share my appreciation for Branch Manager Elias Norkin and the team at the Wescom…read moreFinancial Torrance branch. Elias runs an incredibly efficient branch, and it shows in how helpful and professional his staff is. He ensures a smooth, stress-free experience for members handling complex banking tasks or securing loans. Thank you, Elias, for keeping your team dedicated to exceptional service!

Everything is well at the Wescom branch in Torrance, give a shout out to Wanda,Nishelle, Cheyenne,…read moreBailey and Joana what an awesome team, unfortunately the manager Eli Norkin is one of the rudest person I've ever seen , he should not be there as manager.

Easy experience using the ATM outside. Stopped by on a Saturday and walked right up. This Wells…read moreFargo has a large parking lot so I don't expect there to be any issues finding a parking spot.

Brought over 100k and got denied for 2 credit cards…read more Staff here is super nice, parking is easy. On average, I receive 2 emails a week from WF telling me that my Fico Score is 830, yet I still got declined for 2 credit cards. I don't feel valued as a customer at Wells Fargo. I would recommend putting your money elsewhere.

Customer service is great always treated well.... The atm machine on the other hand, horrible!!!…read moreThis location and the Hawthorne location the absolute worst! They have enough to upgrade them to use virtual cards for 1 and they are like the ice cream machine at McDonald.... Never work.... It's not good as a customer it waste out time gas and patience... absolutely hate the after hour way of depositing or withdrawing money, you just can't!!! Have another back up bank or just another credit union!!!

Great Customer Service tell us were very helpful and informative. The place is very nice and clean.read more

Love this bank. Everyone here is so friendly. I chose this bank because I wanted to use a local,…read moreregional bank instead of the big ones, and I also wanted to stop paying monthly checking fees. They also do notary free for banking customers which is awesome. And I've never had to wait longer than 2-5 minutes when I go in, most of the time there is no wait. Very happy with them and plan to use them for many years to come. The debit cards with the peacock on them are a nice bonus too!

I really wanted to support a small, local bank but unfortunately they are too small and their…read moretechnology and services are in the last century. Not having a money counting machine was kind of odd, but not enough to deter me. Here is why I left Malaga bank for a larger, corporate bank (the tl;dr is that customer service is only available M-F 9-5 and their fraud detection services are out of control): They have a $1,000 daily spend limit on debit purchases. If you wish to make a larger purchase you have to call and authorize it. Only problem is they are only accessible by phone M-F 9-5pst. Their "fraud detection" system is ridiculous. I had charges denied and my card locked on a weekly basis for routine purchases, ex: Amazon, and there was nothing I could do about it- this is what pushed me over the edge in terms of leaving the bank. There app is not very good, doesn't have a face-ID option and for those of you familiar they aren't listed with Plaid, which means linking your account to other services and apps is difficult and sometimes impossible.

BE WARY OF OPENING A CD ONLINE. THEY CAN ASSIST YOU VIA PHONE EFFECTIVELY TO OPEN A CD…read more I applied as a new member to open and fund a CD online and to opening a savings account online. While I knew that a $25 minimum would need to be in the savings account, I had understood this could be funded separately from the CD account I opened, once my membership was approved. However, the CU diverted $25 to my savings automatically instead of allowing me to fund it separately. This meant that my CD wasn't fully funded and so diverted ALL my CD funds automatically to my savings account. I logged into the portal same day of CU membership approval $25 to fund the CD and was told via pop up message I'd need to call the credit union to initiate the process. When I reached out via their CU portal same day, the response also indicated a call was needed. When I was able to get ahold of the credit union by phone a week later, I was told that the CD needed to be funded the same day. I informed them of my efforts to do so, but this wasn't sufficient. They DID close my current CD and opened and funded a new one for me, and assured me there would be no fees (this recently occurred, so I'll update this review if any fees come later). While I'm ultimately satisfied with the result and do think phone support is effective and transparent, opening a CD online is not customer friendly and doesn't clearly disclose key details about how money will be handled, nor does it easily allow you to fund your account or transfer funds using online-only methods. Interestingly, by making it automatic that $25 is untouchable within the savings account until closure, they are making it automatic that the $15 membership is waived, ultimately SAVING members money. The issue, for me, is that it's unclear upon funding a new CD that the $25 will be diverted to the savings account, and will stall the funding of the CD. While I quickly determined the issue the day my application was approved, it's not easily remedied via online means. A call to the CU is needed.

Classic bait-and-switch I went in ready to open a CD after…read moreseeing an 8.5 % APY 8-month certificate advertised on this bank's own website. I even had a screenshot Once there, I was told it was a typo would not honor it Just a polite way of saying too bad i never been turned away by a bank that didn't want my money

The US Bank team is excellent. They have a sincere interest in providing quality personality…read moreservice. If you have not already checked this bank out..please do!

Opened an account with them. The process was simple and I received ample attention. My appointment…read morewas honored and the banker who assisted me was good at her job. Sadly, though this place is located in a former Marie Callendar's, it does not smell like pie.