*I am a recent college graduate who is actively looking for a career and funds are scarce. Keep this in mind.*
Absolutely horrible bank and appalling customer service.
To begin with, I was charged $60--which is a lot of money for me--in "transfer fees" for a transfer that I had never even authorized in the first place, and it has been hell ever since to try and get these fees reimbursed. I was told four different things by four different people (1. "the fees are not refundable," 2. "you can get the fees refunded, but you have to do that with the credit card division over the phone" 3. then when I called the credit card division: "only the local branch can reverse the fees," 4. then when I went to the branch for a third time: "only the credit card division can do that").
I was told by two employees of this branch that they would "take care of it" and call me back. This happened TWICE and I never heard back from them, so after hours of repeating my story on the phone to numerous incompetent bankers in the "credit card division," I was finally refunded the money that I was told by the bankers IN THIS BRANCH that I would not be able to be reimbursed for. Had I not been resilient and taken the matter into my own hands, they would never have refunded me. They don't care about the customer AT ALL. You'd think they would treat their new customers especially well, but no. Keep away at all costs.
These people are untrustworthy. This bank is untrustworthy. I have never been so frustrated with a company in my life. I switched here a month ago and have nothing but problems and misinformation. I will be closing my account immediately.
"Fool me once...." read more